Marriott International Overview
Marriott International has a 2.2-star rating, derived from feedback provided by 296 customers. In the Hotels and Resorts category, it secures the 26th position out of 883 companies.
Rating
Contact Information
Website
www.marriott.com
Phone
(800) 450-4442
7750 Wisconsin Avenue, Bethesda, Maryland, 20814, United States
Marriott International Reviews
Hope
Mold, Musk, Hotel room not clean, Unprofessional staff
Original review Aug 14, 2023
First of all we checked in around 10 p.m. on August 11th. Upon arrival to the Courtyard Mariott, Located at 434 University Way , Huntsville, Alabama. Therer were no lights on the outside of the building. After checking in Ryan; the room was not clean; lamps were dusty and nothing appeared fresh; My travel agent book me at one flate rate; they had multiple rates of $179.00 to $224.00 upon receipt of my checkout; I had my confirmation number and $656.40 for all dates. This also included meals. Well the next day while walking down the hall in room 150.. We were breathing in Musk, Funky wet smells. I then discovered mold stains near the bathtub. It is so unhealthy to breathe inside the room and in the entire hotel. They are cooking with knowledge of the Black Mold, The cleaning supervisor pulled up proof on her sell phone with her manager, Jasmine in front of me. She stated, this is the Black mold her room doesn't have mold! She confirmed my complaint. They have Marcus making food in the Bistro and feeding guests with mold... confirmation!!!. Mr. Deandre Thomas is very professional and very kind. However, Jasmine should not work with the public as she raises her voice at the customer and gets on the phone with the General Manager & Assistant Manger, she is not professional with Conflict resolution. I witnessed another guest being charged twice knowledge her card and the police came because she expressed to me her card wasn't even on file. Jasmine raised her voice with her. However, in speaking with Jasmine, I explained to her I have multiple medical conditions i.e. migraines, seizures, Stroke survivor. High Blood pressure, Severe Anxiety so I could not sleep with the conditions in this facility. She offered another room, 108 in which he smelled like urine. I begged to be informed of a suitable hotel, Jasmine informed me she would not be refunding me with an attitude. No superior Customer Service. Finally, the cleaning manager, Hispanic woman gave me the name of AC Huntsville Downtown after going back and forth with Jasmine for 2 hours as I also reached out to my travel agent in Las Vegas. Customer Service should be held with ease. Not to mention ,we had to spend funds for breakfast because no one was available to prepare meals on the morning of 08/13/ 2023 they did not have an alternate cook . Lastly but most importantly, no individual or animal should be housed in this facility. They should be closed, until the renovation of millions they continue to tell customers about. I am appalled and disappointed that Bonvoy would knowingly people's health in danger just to make money!!!. There also was a *** in room135 !!! Not to mention, they also have no trash bags in the trash cans; they have paper plates in the bottom of the cans. Absolutely, no dignity or decency at this establishment. Jasmine changed my room number on the receipt to 108 and I never stayed in that room ! The entire 2 & 3rd floor Air-conditioning went out. I am requesting my $780.00 back they are still pending on my credit card. I should have the rest of my stay from 08/13 until 08/16 comped after what I endured at the Courtyard Matriott. I am now currently at AC Huntsville stellar property!
Anonim
Dispute charge
On Saturday July 22 at 3am we were informed by Westjet after a 5 hour wait to find hotels and gone na k later. I did indeed book a room for July 22 but then realized it wasnt going to give me an instant room , so within 30 minutes I cancelled. I ask you not to charge me fit the room. I phoned 25 hotels yo find a room they might and on calling the Marriot was told no rooms. Penalizing me is just not acceptable given everything else. Please remove the charge from my visa. Im currently in a different time zone so calling us almost impossible.
Anonim
Room. Description misleading
I paid extra for an intercoastal view. And my view was the top of an adjacent building and other buildings no view of anything resembling an intercoastal view. I feel it's a misleading description. And I shouldn't have to pay extra for a room without a view.
Marie
Complaint about services
No soap no towels available. Overcharged 90 on credit card. HD my daughter and grandson with me. Very embarrassing. My points very precious to me and I would like a point reimbursement. I have stayed many marriotts never had this happen before.
Escher
Customer complaint
I WAS CHARGED OVER WHAT I WAS ORIGINALLY QUOTED ..AND THEN HAD AN ADDITIONAL CHARGE ..FOR BEDDING THAT HAD FOOD ON IT ..WHICH COULD HAVE BEEN WASHED ..AND I WAS TREATED VERY RUDELY FROM THE LADY ON THE PHONE..THIS IS NOT A WAY TO TREAT PAYING CUSTOMERS ..THIS HOTEL HAS VERY NAD REVIEWS ..I WILL NOT STAY THERE AGAIN..NOT GOOD FOR THE MARRIOT HOTELS ..
Md
My account is hold
Respected, Mam/sir Please help me my account is hold yesterday, at a time I dont have any single rupees , so I request my amount is back otherwise no way,
Elisha
Transfer to housekeeping
I really like working @ the Marriott I really looking forward to get transfer & work with the Marriott in the near future
Anonim
Check on a complaint
The hotel room had bugs human hair in the tub and toilet broken blood stained on sheets management was very disrespectful felt racially profiled
Bunyatov
My points and stay not loaded my account
Hello.on 26-28 3 days July i was in Shanghai Westin hotel and my points and stay not earnd. 30-1 july 2 days in lemeridien also point and stay not earnd.plese help me.
Anonim
Had to change sheets
Check on @ Hotel around 3pm and went to the beach and out to eat. Came back around 10:15pm ready for bed and my husband share with me that the sheets smelled and needed to be changed. I attempted to call in the front desk, phone was not working. I then went to front desk to report the matter. The have me sheet to change. I feel that I had to work to clean my room and spent 300.00 for that room. Make no sense to me, where am I compensated at?
Samira
Very bad behaviour of your staff in Sheraton Algiers Algeria
Original review Jul 09, 2023
I called yesterday the Sheraton hôtel in Algiers, Algeria they told me the price about the access which was 4000 dinard per person but if you are a couple its 25000 dinard from my understanding was they did not want couples to go there so they priced it high when I went there this morning with my 3 years old and his nanny they told me its 15 000 dinard per person so 30 000 dinard and the perosn at the counter ( Athena club) was rude telling me its not logic because couples are 25000 dinard and you are expecting to pay 4000 dinard ? Has she heard about customer service ? She is talking about logic when I could have rented a room for 2 wiht breakfeast included and full access to the beach and swimming pool for less than 25 000 dinard a night on booking.com and because I am not a couple I am supposed to pay 5000 fin total more when I was said that I was supposed to pay 4000 per person on the phone so I am complaining first for the lack of professionalism of the person on the phone who gave me wrong informations wasted my time and energy and for this girl who was on the counter today and who has no common sense and thinks that she is allowed to talk to customers about logic when they are acting and behaving crazy with a pricing that has no sens and even she saw my 3 years old crying was not even apologising for the inconvenience shame on you shame that you have the name of your brand on such a *** hotel with staff that is not trained enough to work in a mac donald I have better service in the fast food of the corner
Kathryn
Potential fraud
On 29th June I booked two rooms at the Bristol Marriott Royal hotel for 13th July. The cost was !120 per room and I entered my bank card details to complete the booking. The ref is 94351****. Overnight I got two text messages from my bank - HSBC, warning of potential fraud following two transactions and so I rang them in the morning to find out what was going on as I was suspicious of replying to them by text. It seems that a payment of £120 had been attempted purporting to be from Marriott. The bank blocked it fortunately. They advised me to ring Marriott to see if it was them or not which I did and was told no the payment would not be taken until I arrived at the hotel on the day of the booking. I then confirmed with the bank it was a fraudulent transaction. My card has now been cancelled and i await a new one. What I want to know is how a scammer knew that I had made that booking and exactly how much a room was. How was my card compromised? Was there some kind of *** or was it an inside job??? This is very inconvenient having no card for nearly week and the worry that it if it had been £240 as per the booking I would have said to the bank that it was me that authorised that. I look forward to hearing from you
Stephen
Criminals
Had to leave early for security concerns. Unsafe and unbelievably biligarant! Not suited for families or any one and I had to call the police over overly aggressive managers who employ shady and questionable business practices. Angry and overly aggressive staff that are on notice with the Orlando Police Department via an incident report regarding the manager {{Redacted}}. Staff is consistent biligerant and abusive with their questionable business tactics. Pathological liars and cheats. Would not allow a delivery person to deliver to my room for some made up reason after I've had deliveries all week. Stay away at all costs from these pathological liars and cheats and rip-off artists. Then there is a young guy covered in tattoos aggressively knocking on my door and asking me in Spanish if he can clean my room without a uniform or name tag or other credentials. Just plain crazy.
Jodean
Toilet in my room is broken
When I arrived in my room I could hear the toilet running. I went to check and it wouldnt flush at all. I went back downstairs and told front desk. The lady came to my room and tried to fix it. She called the manager who told her Id have to live with it until someone came the next day. I was there for only that one night. I called head office and all they offered me was some pathetic points for my next stay. Ill never stay at a Marriott hotel again. They didnt switch my room, I had to get dressed, go down the elevator and use the public washroom every time I had to go. Completely inconvenient and embarrassing.
Charlotta
Resolution to Horrible treatment & service
Greetings , After returning home from my horrible Mardi Grass vacation to New Orleans Ive taken some time to think about everything that happened at the Marriott hotel that started Saturday. When arriving, I waited in line to be assisted by the front desk agent which was kind of rude, and not so helpful were getting checked into the hotel. I told her I was checking in and I have it on my phone. I showed her the room number she said OK. I asked her to give me some room keys for the other. Guess they were staying with me she printed out one set of keys then after I had to ask her, where was the elevator also about breakfast and the dining time. this was my first time coming to this location. The presence at the front Desk was not welcoming at all. So me and My guest went upstairs to load our things up. The room had a little odor but it was manageable. I sat on the bed and noticed that it was really hard so when we exit the hotel, I stop at the front desk and ask that they pad, my bed with another duvet for more comfort and we also needed some more towels then we left for the day. Once we returned later that night it was time to shower and get in bed I noticed what I requested wasnt done so I just said Ill talk to the manager the next day. My guest Coyander Jones took a shower first and she noticed that the shower was not draining properly that it was stopped up so that caused all the dirt so just rise. We didnt have any cleaning supplies to clean out the tub so we had to wait for it to drain rinse it, then wipe it with a towel before the next person can take a bath and it was three of us. We got dressed the next day, which was Sunday and went down to see about breakfast first we had decided to leave to go eat brunch, but my guess was like we can stay here and eat so I went to the desk to report about my bed being hard and uncomfortable in the tub being stopped up and not draining properly. im leaving the front Dess lady She seem to be nice. She said shes not here just *** but shes coming and I said OK just tell her that I want to speak to her about the situation with the room she said OK and I walked off. my other guest, Krystal Sam Want breakfast accommodated she said, let me ask her if she can comp for breakfast. Front desk gave us breakfast coupons. We went to have breakfast, and the host was very nice. The manager was notified a second time that we wanted to speak with her. We waited about an hour and a half and she never showed up so when we were leaving, I stopped at the desk and ask for her. Then she comes out and her facial expressions was not very pleasant. She cant hide anything. So I started to tell her about the issue that I was having that she was already informed about. And how I was told that there isnt any extra duvets or blankets to pad the mattress. so she said lets let me try switching you to another room she said is Mardi Gras season and if we dont have many options and I told her I understand and so she gave me some keys to the king suite so we went in to check the suite out because theres three of us and we had a double bed and noticed that they had a pull out bed and that was fine because the other girl can sleep in the pull out bed but when we pulled out the bed, we discovered that the mattress was in horrible condition and there were stains on the carpet and also stains on the sofa. You can tell the upholstery had not been cleaned in a long time they carried an old odor. I returned downstairs to the manager to tell her about the room and she was looking like she was upset that I was gonna tell her about the room so I showed her the pictures that I take and she was upset. She told her front desk agent to take that room off the market and she said this is not up to Marriot standards . she told me Im a try my best she say whats your phone number so I can reach out to you when we have a solution and I told her OK and then I left and went to the store when returning back a couple hours later, I saw her at the desk, but she was helping a customer, so I proceeded to my room to get dressed for the day and waited patiently for her to call me. Upon returning back the night valet was closed . We were tired. We went outside a room and showered. We noticed that the shower was fixed because it was draining properly and we was happy about that but again, my bed still is the same. I even explain to her when I asked about the bed I thought I had spinal stenosis and I have three bulging disc in my back for the night. I slept uncomfortable again that hard bed. So the next morning, which was Monday Lundi Gras we got up and started moving around to get dressing. One of my guest. decided to iron her shirt and I discovered that the iron was broke and it actually burns her shirt she called down to the front desk and asked for another iron . about 30 minutes past and housekeeping knocked on the door, see eggs do you need a room service and we say yes and she was axing us what we need and we tried to explain to her and she told us that she didnt understand English so I told her Ill help Ill help you, Ill take the sheets off of my bed and we need towels to take a bath and shes like OK she went back to her cart I started to take the sheets off the bed and I noticed the mattress tag. The mattress was outdated. That mattress had been on a bed since 2006. she asked me what I was doing. I guess she tried to explain to me but she couldnt but I was telling her I just took the sheets off the bed so she can put new ones on so she called some of her coworkers they spoke English and Spanish, and they asked me what was wrong with the bed and I told him it was nothing that they can do that I told management about the bed I say but I took dishes off the bed so she can put fresh ones on so they told me she cant be in here while yall are getting dress I said oh OK she say how long will you be before you leave out the room and I told her we should be dressed in about 20 minutes they brought us another iron my friend had earned her clothes. And then I proceeded to iron. Within 5min the manager knocks on the door with the housekeeping manager it was talking to me, aggressively, trying to provoke me and was targeting me. She say you have been complaining since you got here I say yes and the issue was not resolved. You never called me. She said you pass by the desk and didnt say anything. I told her you had a customer, so why would I try to interrupt you with a customer for issue that Im having in the room when you said you was gonna call me so Im thinking that youre busy did you call me when you have time. I asked her what are you going to stop to take care of the issue at hand when you have a customer at the desk she told me no. she was trying to interrogate me about my complaints to her which were simple complaints. With a simple fix she said I tried to put you in a room and I was like when I showed you the pictures you told me that was not up to Marriot standards. I say it wasnt it, what you said she didnt say anything . Her and the manager for housekeeping were targeting me with the questions and were acting like bullies. Its like they were trying to provoke my behavior like they were trying to provoke me to act in such a manner of anger. I asked her is there anything else because at this point I was in my pajamas with no undergarments on, and the ladies was half dressed as well so she said you have been complaining since you got here and I may have to ask you ladies to leave because you talk to myself any kind of way so I said what did I tell your staff the housekeeping manager said you told her to clean this now and threw the blankets on the floor I said maam did you just tell me that she didnt understand English and then the lady explained that she didnt understand English, so where are you getting this fabricated story from? at this point, I knew that they were lying and getting all the staff on board to meet me, and my guess seemed like we were unruly and disrespectful, which was not the case at all. she said Im a give you a few minutes to get your things out. Five minutes later the police are banging at the door telling us we have to leave now in that moment I was already on the phone with customer service for Marriott. Explain it to her about the situation and the customer service lady seem to have been having an issue with my account. I dont know what was happening with her that she had to keep on trying to verify that it was me when I have a business account with you guys and a personal account as well with my American Express. The lady on the customer service call tells me well. You need to get out the room and get out the room now. The police would not allow us to shut the door while we get dress three black women unarm treated horribly like we were criminals like we were not paying customers and the embarrassment and getting put out by Marriot The Manger used her power because of a personal feeling and not business savvy . At this point the way I was treated I believe that this woman knows me know of me because instantly I felt she was treating me with colorism. this was an absolute attack on me, so it was personal. my guess will be sending in their statements because at this point Im not asking any questions to the manager nor the police because I am trying to get dressed and Im trying to pack up to leave the Marriot establishment that was in poor condition, which Ive never stayed at a Marriott in this type of condition and never have been treated horrible how I was treated in my life. No one has ever had to call the police on me in my life. The housekeeping manager was standing by the door so she said you dont look like they got no holes in there which she didnt even step inside to see if there were any holes, so Im guessing they had conjure up a story to tell the police to say that we was very aggressive and destroy a property to get them to come here because if you call the cops, you gotta really have a reason to call the cops so they sound like they have a falsify police report. so I told her to come in and we are going to look over this room and I want the police in here while we look over his room and I recorded a video of this room and the condition that it was in. I also have pictures of this bed. I also have pictures of the previous bed as well. Krystal Sam and Coyunda Jones ask the police a lot of questions ask the cops why were you called out the cops say we dont know you have to ask her then she said I dont wanna discuss it. The manager said she didnt wanna discuss it. Then she say yall was being rude to staff. When we arrive downstairs to check out with the police, her staff was smirking and grinning and smiling to make things even worse the police asking us for our license. They said you are now banned from this hotel you cannot come to this hotel. I never had plans to return to this location and it is point the way Marriott is treating this, and no one has called me on this situation. The sad thing about this is your most recent reviews on this hotel is the same thing that Im expressing she didnt even want to compensate us for anything. She did not try to help as a manager. She didnt do her job at this point she just seems to be a bitter woman working in management and Im not sure if shes fit for the position on the decision that she made to call the police on three black women and put them out doing Mardi Gras season when there is no hotels available in the city. She was very unprofessional! at this point because she called the police and Father report I want this report pulled from the police department I wanna know was in this report. This story is fabricated by the staff. I will want a lie detector done on everybody all the staff the manager, so I can show truth that this was a fabricated story against me-and my guest, I would like for Marriott to pull the cameras on the interaction at the front desk and how many times I spoke to that manager. You can also see our behavior and I was in and out at the hotel. I also would like to speak to the general manager I will take everything to social media about the Marriot and how we were treated, Customer service needs to do better as well , Manger said you will not get none of your money back. Me and my guess was humiliated and our vacation was ruined. Im asking for a full refund. Also, that police report with a lie detector test to show that your staff fabricated this entire story . The manger is also a known felon
Gulyaim
Legal complain and urgent request for resolution
I RESERVE MY LEGAL RIGHTS, WITHOUT PREJUIDICE: This is a long overdue email, which I had in the past hesitated to send due to my loyalty to the Bonvoy chain, but matters have reached such a negative state that I must bring very troubling matters to your immediate attention and expected action/resolution. . I have been Bonvoy member for the past 4 years and during that time, I experienced: 1) sexual harassment 2) psychological abuse 3) was refused entry to my own room 4) was effectively held hostage 5) my jewelry and LV luggage is being held in Georgia . All of this has happened to me in less than 3 years at your properties in Georgia and Turkey . I write a lot of articles about hotels located in the CIS region as well as the UK. I cover the luxury segment. And I have written a lot about Bonvoy. With no recognition from your social media team (but that's another matter) I have covered almost every Bonvoy hotel in both Astana and Almaty in Kazakhstan, Georgia and many other countries. There is no Bonvoy hotel in Georgia or Kazakhstan, which I havent tried. Yet, although I stayed more than 180 days a year in your hotels and paid tens of thousands of dollars, the points are never credited to my account. Most recently, I stayed in Le Meridian Batumi, Georgia, for almost 6 months, spending nearly 30.000$, not including 10 rooms I rented for my guests throughout Summer 2021. During my stay I came across a general manager called Alex, the General Manager of Le Meridian Batumi at that time, who at first appeared as a professional person and was eager to host me and my group, who arrived to study the local real estate market. I personally represent large family group, and we intended to get into the hotel business in Batumi and was sent to research what would be best brand for us. Our friends own St. Regis in Astana, What I have witnessed in first 5 month in your hotel , was nothing but shock and intimidation. Specifically: 1) He openly introduced me to hotel owners, and other hotel chain owners, should I be interested to buy hotel but started to become much too familiar with me. 2) the general manager personally set up meetings for me with various local business people. All of whom at the end, demanded me to pay commission/bribe for introduction. That also included staff working in security of the hotel. 3) the general manager was upset that we refused to proceed with further negotiations in hotel next door to yours, due to be Kempinski. My personal issue was that general manager of another hotel, should not participate in any of my negotiations with owners of the potential competing site. Its simply inappropriate. He took that personally, and started acting very inappropriately. Randomly insisting to close my bill, although my stay in the hotel was ongoing and I was not ready to check out. He requested not to use the amount I spend on my long stay, to credit me points in Bonvoy account for a stay of 4 months, saying he is making his own discount, and that wont be counted by Bonvoy . This represents a bill of 50.000$ gone unrewarded towards my membership. 4) general manager also often put me in uncomfortable situations on several times, by approaching me when I workout in gym, or swimming in pool, which of course is totally unacceptable being a Muslim woman. 5) The general manager held me hostage in my room , by placing 2 security guards outside of my door and I have video and photo proof, which was instantly reported to my office in London. I had to get the local Police involved, and finally I made my departure. 6) The general manager did everything to contaminate my good name and good reputation, by demeaning me and my guests publicly. He threatened to do anything he wants, with confidence, that police are "bought by him"! Moreover, he repeatedly, and publicly, declared that he is favorite buddy of Bonvoy General manager! Quote: they love me. They dont wanna lose me. They are ready for me to be head of Bonvoy one day. Especially general manager of Bonvoy , treats me like his own son. So you can complain, but nothing will happen to me. Who will they believe? You or me??? 7) general manager made a public spectacle of me, as he wanted me to leave hotel by being escorted by police or security. 8) A major assault happened to me in your hotel as someone threw food at me from 6-7 th. floor of the hotel, while I had breakfast. My shirt, ruined by food, is kept as an evidence. When I requested urgently to investigate the incident, general manager laughed off saying it was nothing. Refusing to offer me any formal apology. You will be surprised to learn, we were also renting an office in the hotel for 6 month . Experience in Batumi , left such scar on my memory , that I strongly advised my family group to abandon Georgia, along with our original plan was to build our first 6 hotels under Bonvoy flagship . I no longer felt confident of the local talent and level of professionalism after my firsthand experience with the general manager. I then travelled to Tblisi and was advised by my Arab colleague to try the Sheraton . I was pleased to learn that general Manager there is a woman ! Ms. Iva, who gave me good first impressions. For the past 20 months, I was the only long term guest of the hotel, while it was empty. The general manager Iva , expressed wish to see more clients from Kazakhstan and asked me to help. I wrote several articles, etc. and in a couple of month hotel was filled with Kazakh clientele. As a thank you, Iva hosted me at special rate which I thought was nice touch. Given that I am already privileged member, I requested 2 rooms for 3 nights in hotel, but was told the hotel was by then fully booked, and price was fixed. Much to my surprise, I booked me rooms via an app , and for very good price . I managed to have my new year in Sheraton thanks to Bonvoy app ! Not the management . Unfortunately, I have yet another new situation to deal with at the Sheraton in Tblisi; The situation is following : 1) I have been refused an entry into my room 2) general manager and hotel are in the possession of my personal belongings, including laptop, with super sensitive government information. (which means I will have to involve my ambassador and Minister of Tourism of Georgia). My belongings are valued for around 100.000$, which included all my expensive jewelry . 3) general manager, as well as duty manager, have consistent habit of making public display in the reception, with intention to cause maximum embarrassment to clients. And I have been in Sheraton for 20 months on and off. I have seen some super primitive behavior from most of the stuff members in Georgia ! They like to shout loudly, preferably publicly. In particular, there is a female duty manager who lacks all sense of hygiene or dress code and likes to argue with all guests, making them feel miserable. She simply doesnt feel comfortable around wealthy clients. i tried to give her some advice, but instead I got: I am 20 years in hotel industry. I know everything! I am Right! I have learned from my employees, that as recent as a couple of days ago, Ms. Iva had lunch or meeting with Alex, the general manager of Le Meridian Batumi. After which, our previously well behaved General Manager of the Sheraton, Ms. Iva, turned into very nasty person, violating the principal of hospitality, and creating public scene with one of my employees! I had to take 2 days trip to London, to sort few things with banks, and also to order new credit card , that I can use for Bonvoy. I mostly pay cash or debit card. Handing over debt card over email - is forbidden by my bank! My return ticket to Tbilisi was on 6th February via Turkey. Last moment our flights got cancelled due to earthquake, as there is no direct flight to Georgia from London! Prior to departure from hotel on 3d February night, I have informed that I will be back and showed my return ticket. They have cash deposit of more than 1000$ and there is card attached in my Bonvoy account. Yesterday I received call from my employee, reporting to me this latest above-mentioned incident. Whereby the General Manager, (Ms. Iva) seems to have conspired with general Manager of Le Meridian (Mr. Alex)., and decided to act on his discussion with her. I havent yet pressed charges for assaults in the hotel and for sexual harassment. I was requested by senior government authority in Georgia, to let it go, yet clearly it isnt going away, and I would like to remind your group and related parties, that keeping person hostage in their room as mentioned above and keeping his personal items for ransom while intimidating guests with personal vengeance- all of that criminal offence in Georgia and in EU. I will not pay for days they refused entry to my room, and caused me to change my flights again. At the moment, I am consulting with my lawyers, to decide where to best, defend my rights . In which jurisdiction. I am currently based in London. While in London my bank informed me of an expected and unauthorized charge from your hotel in excess of 2000$, sent by me 2 days ago to settle the bill until 16th February 2023. I reported a fraud ! Because this is a fraud as I did not authorize or have been pre-advised of this charge by your staff. I must now fly back to Tbilisi and resolve this matter with help of police and my embassy. Meanwhile, I reserve rights to pursue this case in courts of England or any other jurisdictions as advised by counsel. I have carefully collected all the evidence, all the communication, all the photos and videos, to make sure that no one can misinterpret information in their favor. Bonvoy group should be concern about this email and I do sincerely hope you take not only appropriate action, but also restitute me in terms of service and out of pocket expenses. I reserve my right, without prejudice, to submit personal experience and evidence on how women get treated in big hotel chains (both in social media as well as in courts, depending on my lawyer's advice). My regards Gulyaim Martorano My personal belongings are still held by Sheraton Tbilisi , and I need urgent resolution of this situation , b4 I board my flight back to Tbilisi , from London . I will be arriving with my legal team from UK .