Malaysia Airlines Overview
Malaysia Airlines has a 1.6-star rating, derived from feedback provided by 622 customers. In the Airlines and Air Transport category, it secures the 23th position out of 232 companies.
Rating
Contact Information
Website
www.malaysiaairlines.com
Phone
(800) 552-9264
1st Floor, Administration Building, South Support Zone, KLIA,, Sepang, Selangor, 64000, Malaysia
Malaysia Airlines Reviews
Reinhard
Our luggage is missing, no clothes
Dear ladies and gentlemen, we used flights from Vienna - Doha - Kuala Lumpur - Kota Kinabalu. After a long journey of 25 hours we arrived safe in KK but the luggage was missing. The local officer in KL (where the luggage was missing already) told us to fly further to KK in order not to miss the connection flight and claim in KK. So we claimed as instructed. Nevertheless we are now without fresh clothes, tooth brushes, etc., so please inform whether you would compensate if we buy some basic stuff. Please instruct how we shall proceed. Baggage sticker no. O 157 61**** flights: QR184 MH161 MH2638 best regards, Reinhard Moedl
Bikash
Details update
Hi, My grandfather name is Nanda Lal Pandey but I had mistakely write Nanda lal Pandey Pandey in the booking while reservations of tickets,If you dont mind Can you please update the name. Thanks
Bikash
Delay in changes the passenger details
Hi, I just wondering my grandfather name is Mrs Nanda lal Pandey, I thought I mistakenly put Nanda lal Pandey Pandey in the system while reservation, If you dont mind can you please fix the name on reservations. Thank you Kind regards
Bahroz
Complaint about inadequate transit service
Subject: Complaint about Inadequate Transit Service for Flight MH 165 Dear Malaysia Airlines Customer Service, I hope this message finds you well. I am writing to express my utmost dissatisfaction with the transit service provided for my wife during her recent journey with Malaysia Airlines. On 16/07/2023, my wife(Bree Mohammed) was a passenger on flight MH 165 from Qatar to Malaysia, with a transit time of 1.20 hours at Kuala Lumpur International Airport. However, the transit process was severely mismanaged, leading to significant inconveniences and additional expenses for us. The major issue arose when the bus responsible for transferring passengers from the Qatar flight to the onward flight to Sydney failed to arrive on time. Due to this delay, my wife and other passengers were unable to board the connecting flight to Sydney as scheduled. As a result, my wife had no choice but to purchase new tickets for a later flight to Sydney, incurring additional costs and causing her unnecessary stress and anxiety. This unfortunate incident reflects poorly on Malaysia Airlines' commitment to customer service and efficient transit arrangements. As loyal customers, we expect a certain level of professionalism and care during our travel experiences, and this incident has left us feeling disappointed and frustrated. I kindly request that Malaysia Airlines thoroughly investigate this matter and take appropriate actions to prevent such occurrences in the future. Additionally, I sincerely hope that your airline will reimburse the expenses incurred due to this transit mismanagement. I urge you to address this issue promptly and provide a satisfactory resolution to restore our faith in Malaysia Airlines' services. Your prompt attention to this matter will be greatly appreciated. Please feel free to contact me at (+61 4********) or bahrozkadir@***.com if you require any further information. Thank you for your understanding and cooperation. Sincerely, Bahroz Kadir Booking ref: 5U5EK3 16 July bahrozkadir@***.com Telephone: +61 4********
Anonim
Potwierdzenie
Nazywam się Jerzy Guzek . Chciałbym otrzymać informację o moi krewnym Mikolaj Guzek, który leciał LOT Nr. 370. w dniu 8 marca 2014 roku z Malezji do Kuala Lumpur. Który uległ katastrofie. Czy był na liście pasażerów. Z poważaniem Jerzy Guzek
Ranjit
Bag did not arrive
Flew from Manila - Kualalumpur- Mumbai, last flight MH194 yesterday 13 July, arrived Mumbai 2150. My bag plus some other customer bags were missing..Filled up the PIR and was told to call at 1000 on 14th.. Tried calling 1000, the person said call 1030. Tried calling 1030, they said after 15 minutes. I am flying to goa this afternoon at 1530 and i need my bag by 1300 latest. Please follow up urgently.
Harinder
Buy ticket
I have ticket I need to change ticket and buy another ticket same date. I also need to buy more luggage
Harpreet
Harasment at New delhi airport by airline staff
I have booked flight for my wife from Delhi India to Auckland via Malaysia airline.She was coming to New zealand on visitor visa and I am permanent resident of new zealand.She was booked in for Friday 30 june 2023 on flight MH191 departing at 23:00.When she was about to get boarding pass and submitt luggage she was sent back by staff saying that her visa is fake,and was sent back,when she ask the staff to check the visa online they refuse to do so and want her to go back and said her to leave the airport She stood in the line again for second time this time staff told her that her ticket is not genuine,but the ticket was already confirmed and was sent back agin.She was so frustated that she started panic, as she was travelling first time alone she started crying at airpot, because of the very rude way of talk and behaviour of the staff ,I was also worried here in New zealand and staff was not ready to talk on phone with me to clear what the issue was,This was not done only to her but other passengers as well over there especially who were travelling for first time. She stood in waiting line for 3rd time this time after long conversation and asking so many documents like marriage certificate, my Permanent resident visa and my passport her luggage was checked in and she was issued boarding pass just 15 mins before the flight. I have travelled so many times international in different flights but this was the worst experience I ever had. I wonder the staff do this to harass people to get money from them,Airline should give better customer service training to there staff and should also train them how to speak with customers politely. Overall this was the worst experience . Thanks regards Jagroop singh sidhu +642******** sidhu.jayess@***.com
Nick
Lost baggage, see below
An appalling debacle: wheelchair needed fro my wife with a broken leg. Code share with Turkish airlines. Wheelchair arranged 10 days before; it didnt arrive despite repeated calls; most rang out. Arrived too late to check in; 40 mins hour before flight departure; biz class and they wouldnt let us board. Meanwhile they shipped our baggage in the Turkish airlines flight, unaccompanied; a grave lapse of security. Never again this route with these carriers. As an aside we flew an elderly relative back with Malaysian it and and then klm . The Malaysian flight was delayed without notice for 12 hours.
pavani
Change of flight
Reference num - QSTTB9 Would like to change my ticket date from June 11th 00:15 am to June 30th 00:15 am asap Thank you in advance
John
Call Centre is absolute rubbish
I was told I can transfer my American Express point to the Enrich account and use the points to book flights. I spent 1 week trying to get a straight answer from Malaysia Airlines customer support staff. The first time I called they said upload your supplementary documents and call us in 2 hours. I called them in 2 hours they then said the system is down call back tomorrow. I asked to speak to somebody to finalize tickets before the pricing increased as we are on a budget. They put me on hold for 30 minutes and then said sorry no one is available. The staff are very inexperienced and don't understand the frustration I called back the next day, and was then told the Enrich system is down can I call back in ONE WEEK? I was seething, I transferred points to use to book flights and then the dramas starts. And from there its we can call you back in 2 hours, another lady said call again and press 3 after 30 minute phone call. Absolutely ridiculous, I love Malaysia, but cant deal with Malaysia Airlines. They are CRAP, WORST Airline Company in HistoryFly with
Alice
Refund of ticket
I cancelled my ticket to London on 3rd Feb 23 and was told refund will take 3-4 weeks. 10 weeks on I have yet to receive refund despite 2 phone calls. To make matter more worrying Malaysia Airlines App has AUTOMATICALLY book a one way trip to UK for me departing 29th April (15days time) with the refund amount!! No one can give me an answer.. why except customer service told me this is a procedure to keep my claim Active Seriously I am now thinking MAS want to eat up REFUND!
Sevda
Complain
Hi I bought the tickets for Sydney to turkey when they email me the tickets i see my all kids is separate from me they put all of them different seat I would like to my all kids seat with us I cant leave my kids with someone else please could you solve this problem thank you
Taufik
Delay 8 jam tanpa ada penjelasan dari pihak maskapai
Saya mau terbang dari madinah ke kualalumpur,delay hampir 9 jam,tanpa ada penjelasan dr pihak maskapai,kami 250 penumpang ditelantarkan bagai ayam di airport pince mohammad abdul azis medinah.. sungguh mengecewakan dan sama sekali tidak profesional padahal ini pemerbangan kelas internasional!! Cukup kami sekali ini kami akan menggunakan malaysia airlines
Akh
Tidak ada kejelasan penerbangan kami Fligh Number MH 0159 from Madinah to Kuala Lumpur
Kami tidak diberikan informasi dari pihak MH dan kita dibiarkan begitu saja di ruang tunggu bandara, mohon segera direspon.
sharugasan
Incompetent and underhand tactics
I am writing this complaint to vent my frustration at the lack of customer service and the incompetence of your international call centre staff. Further to this I would also like to add that what you are doing as an organisation with the credit vouchers for those who were unable to travel during the Covid period is an absolute injustice. I bought tickets via a third-party online booking agent in 2020 to travel to Chennai, India. Due to covid, we were obviously unable to travel, and we were told that our tickets will be put through as a credit. It has been a difficult 2 years for the whole world as we know. Now that we were finally thinking of using the credit, your underhand methods and trickery have absolutely disgusted me. Firstly, it took a fair while, at least 2 months, for the third-party booking agent to chase you up for the credit voucher number. This is especially annoying when you have given a deadline of the book by date as 31st March 2023. I only received the information with the credit voucher during the first week of march. Thereafter I made the initial call to the MAS international call centre to clarify the value of the credit I had. The first call was the only smooth conversation I had where they were able to bring up my record instantaneously and informed me that the credit amount available for $752.51 per passenger. We had 2 credit vouchers so pretty much 1.5k. I went on to the MAS website to decide on where to travel and decided to take a trip to Bali and realised that I would need to top up a little from our credit voucher. From the online ticket cost information I would have only had to top up a maximum of $150 total for a week for 2 people. This was reasonable to me so I called the international call centre again to make the booking. Call one: The call centre attendant took down my details and had requested some time to process the details and that they would call back within the hour as the call volumes were high. I found it odd that you would need to end my call to attend to others when you could have just processed my request. I agreed and waited for the call. 3 hours and no calls later Call two: I spoke to a friendly attendant who was assisting me with the process but it took her a fair while as she said she could not locate how credit vouchers. After finally locating our credit voucher I was waiting for the cost assessment. However, technology had failed us both and due to a bad connection, the line went dead. Call three: Another attendant answered and I had he had the same problem locating my credit voucher. Please see below the sequence of events during the conversationsProvided the first ticket voucher number and was put on hold before I could give my second voucher numberI was put on hold for 10 minsThe attendant came back and requested my travel destinations and date. Which is when I had the opportunity to tell him I had another voucher and told him my destination and travel dates. I was also specific that all I needed for economy tickets.I was put on another 10 min holdThe attendant came back and told me that the value of the ticket was $752.51 to which I enquired to check if it was correct as it was the same value as my credit. This is when he said that the travel and departure dates were set to the same date. Not sure why someone would think I would travel from Perth to Bali ( with a stopover in KL) and return on the same day. Thereafter I had to clarify my travel dates again and would you know it I was put on another 10 min holdWhen the attendant finally came back he requested to call me back in 20 mins to which I disagreed after my first experience. However, is promised me that he will sort this out as there were some issues and will call me back.He also absolutely butchered a name-change request when I just wanted to bang my head on the wall. Call four: To his credit, he did call me back, but it was about 2 hours later not 20 mins. The attendant called me back to inform me that the cost to travel to Bali for a week per person was approximately $1300 and that I would need to top up about $600 per person to purchase the tickets. This essentially meant I would need to pay $1200 for the top-up. This is vastly different from the online cost where I only needed to top up a maximum of $150. When I questioned about the break down the attendant say the cost increase is due to the phone booking method and its services. While I was being put on hold for over 30 mins and the background ad was running, I am pretty sure I heard that any offline booking fees will be waived if my wait is more than 10 mins. When I asked about that I was told that that was not the case. I realised there was really no point in further venting my frustration at this attendant with regard to the disgusting underhand tactics you use to cheat people of their hard-earned money. Firstly, I am not sure why there is such a disparity in the online cost VS offline cost. You have also stipulated that the only way I can use my vouchers would be to book the ticket via the phone. This means I have no choice but to pay the top-up value determined by you. This is just absolutely disgusting from MAS. I have 12 days left to book my tickets and it looks like my 1.5k will be burnt thanks to your incompetence and sly schemes. Well done Malaysia Airlines.
vivek
Customer ignorance
I had a flight on 12th Nov from New Delhi to Sydney. There was some issue in my 6 months old boy's surname. Malaysian airline ignored my email and when I called them from airport on the day they saied they can not do anything. I missed the flight and was hasseled at 11pm on airport with the baby crying and my wife alone handling him. Malaysian airline even couldn't issue a new ticket to me for the same flight, also they kept me on hold for nearly an hour, even I repeated many times that the checkin counter will be closing in an hour. I eneded up booking the new tickets on huge prices. Came back to Sydney and requested the airline to atleast refund the full amount which I didn't even travel but now they just keep me on hold and after that the call gets disconnected. It is very cheap things they doing with their regular customer. I would avoid using this airline in future and not recommond to anyone. This is cheap flight but the customer care service is really really poor hence advise not to travel with family in this airline.