magicJack Overview
magicJack has a 2-star rating, derived from feedback provided by 2800 customers. In the Telecommunications category, it secures the 14th position out of 1158 companies.
Rating
Contact Information
Website
www.magicjack.com
Phone
(800) 624-4252
931 Village Blvd – Ste 905, West Palm Beach, Florida, 33409, United States
magicJack Reviews
Jacqulynn
I can’t get any human to speak with me
Im trying to renew my account, but I cannot change the billing information. It wont let me it just keeps putting in the same credit card in that one has been hacked and so I cant use it. I need to find a way to change it and I cant seem to do it with all the information Ive been given.
Michael
Magic Jack not working
I called Magic Jack because it wasn't working but after a few calls and an adjustment to the phone cords to which I made the mistake (I was using a phone cord where I should of been using a ethernet cable) I was back in business.
Addalee
Very hard to get correct info from your site or phone line
I had extended service to 2029 but received emails indicating i needed to renew again. But this was just for phone number itself, not service, but i paid two payments by mistake for over $50 each and nobody from Magic Jack corrected this at all and I almost lost my number because renewal process was not clear at all
Mike
Will not give refunds
Had the service for a while, the service just quit no warning just a person on the line saying to call the Company , the Company said that no refunds on the prepaid $50.00
Anonim
Eco, all words are repeated
During call other party get eco,all words are repeated. Problem has not been resolved by trying all the suggestions.
Marianne
I have been scammed for over120$
I was charged 56.53 for majicjack which I never used because I couldnt receive or make calls. Then I am charged 66$ from justanswer which I never agreed to. I was told it would be 2$ which would be reimbursed. I am reporting this to the better business bureau and to the police. This is a scam and I want my money back!!!
Anonim
Need a part
I need the device that plugs into my computer / the magical device its self How do I get it? Not by phone because that is too painful
Alina
Very bad service
When I get a phone call people cannot hear me. Its very bad. There is no connection. My Internet is working but magicJack is not working so Im really really upset. I need my full refund.
Selvamalar
Not woking
Phone not working when we call custome no one answer we try many times they ask buy connection we bought and still is same issue our phone wont woking more then month
Anonim
Cannot make outgoing calls
I cannot make calls on the Magicjackapp. Message says it's locked, contact customer care. Brenda Morris 416 900 ****. I cannot even call Magicjack's #. When I try to make calls, message says "call is processing."
James
Customer Service
Four calls customer support USELESS Rerouted twice, 20 minutes wait time for return call. Third time will stay on line until you are! helpled. Hung up on. Next call support not available today too many calls cannot help you today. Total one hour 40 minutes
Anonim
Solicitar Extencion Contrato
Saludos, Ya estoy interesado en extender contrato que con Ustedes tengo. Favor de indicar la posibilidad de alguna Oferta en descuento u informar las que tengan disponibles al ´presente. Prefiero se comuniquen en Español ya que No domino bien el Ingles. Gracias Sr. Ricardo Ortiz Velez, Numero 862- 252-****
Angelica
Nobody is helping me with my problem.
I am trying to port my number out to another company, and I have done everything they indicated in the webpage, but still they haven't finished the procedure. I have sent reports, but nothing. When I tried to talk to a human being, there is no-one. In the mean time, I can't have my cell phone activated in the new company, and I have already paid.
Sheyla
I need a new service if you if you're available
First of all I dont have a complaint so I dont know why you sent me a text message Im a *** customer you got everything twisted. I miss you, so dont do that because you know what thats bad for your business whoever text me that and with that file text me if you say to my phone I dont know appreciate that at all. I am not of his customer. I am a new customer. Trying to get it with you since you sent me that you can go straight to a TLLICHELL.
Anonim
I was trying to renew my magic jack
i was trying to renew my magic jack ii have had for 2 years, , i was told i had to have AMERICAN , i am in the PHILIPPINES WRITE NOW, I HAVE AMERICA ADDRESS, I CHANGED MY CREDIT CARD TO IT, IN OKLAHOMA WHERE I HAVE LAND, , THEY HAD TOLD ME I COULD NOT RENEW IT SINCE I WAS IN THE PHILIPPINES , WAS USING MY AMERICAN CREDIT CARD HERE, I Had USED ANOTHER AMERICA CREDIT CARD BEFORE IT GOT STOLEN, SO CHANGED CARDS , I HAVE TRIED TO BUY 2 MORE YEARS FOR 3 DAYS LAST PERSON TOLD ME MY ZIP CODE WAS WRONG IN AMERICA, I GREW UP THERE MY LAND ITS WRITE THEN AGAIN HE WAS LIKE THE REST HUNG UP ON ME , WHAT KIND OF PEOPLE DO THIS, I AM IN THE PHILIPPINES, MY WIFE IS NURSE , I AM RETIRED MILITARY AND FROM MY, BUSINESS, DO YOU NOT NEED THE BUSINESS, ??? WHY ARE THE FILIPINOS ACTING THIS WAY, MOST ARE KIND PEOPLE EVEN MY WIFE IS NOT HAPPY WITH THE WAY THEY HAVE ACTED , SHE TALKED TO THEM ALSO, !! I REALLY WANTED TO RENEW THIS, MAYBE YOU DO NOT NEED THE BUSINESS ??