Magellan Health Overview
Magellan Health has a 1.6-star rating, derived from feedback provided by 108 customers. In the Insurance category, it secures the 82th position out of 868 companies.
Rating
Contact Information
Website
www.magellanhealth.com
Phone
(800) 642-7820
4801 E Washington St., Phoenix, Arizona, 85034, United States
Magellan Health Reviews
MaryBeth
PA is failing it’s people in Mental Health as well as Homelessness
Lack of adequate care more interested in denying care to save money that in helping Pennsylvanians !!!
MaryBeth
Due to Magellan and Montgomery Co Tom Costello
I reported abuse al 9 York Willow Grove, because Tom Costello refused to. State Senator Nancy Guensts had an investigation done proving Systemic Abuse among other things and filed a report now in review by the Attorney Generals offices! Currently 2 lower level staff have been fired in upper management, who knew and allowed it are running it worse in a word they do not want RHAs staff to be aware off this mess!! Both they ln Bethlehem Pa as well as Tom Costello and his boss Pam Howard are sanctioned this abuse!! Resident are being Hospitalized and becoming suicidal because of both RHA IN BETHLEHEM and thu County namely Tom Costello and Yam Howard who let go on for 6 MONTHS. In the end the end Insurance costs will skyrocket!! Nc one is doing anything! The State Attorney General will soon!!! Im
Nancy
Didn’t receive ck671865 $902.
Med claim check 671865 $902. I didn't receive the check I filled out the form they sent to be re sent. That was May 24 2023. I have tried to cal but no responce! Can you please help? Nancy Brown 1104 east omega Henrietta tx 76365 Thank you!
Anonim
Prior authorization
worst company in the world. they are experts at declining payment on procedures that kept me in pain for months.
Madden
Complaint about an Employee this may need to go to HR
There is an employee that works their name Randy Vincent. This man while on the job tried to initiate cyber-sex over skype or zoom with my wife. Just wanted you to know what kind of shenanigans are going on in your company. Is this what kind of employee's you hire. I'm very disgusted and very upset. Hope you're going to do something about this.
terri
My insurance company uses them for prior authorization
my insurance company uses them and their company nia for prior authorizations of services. first off I don't like the fact that there's another company that's looking at my medical information and secondly, that they are employed to second-guess the decisions that are between my doctors and me. once the authorization request is submitted they always have to have chart notes alternative treatments that have been done and diagnosis i. I was scheduled to have a interlaminarial corticosteroids injection done was not approved for the data service which made me have to sign a liability statement and the only reason it was not approved was because of a pain score number that was given repeatedly by me that they did not take my word for and from my doctor's office which they their word for they've caused me so much stress and they are horrible company
Kallen
Convoluted phone system
*** magellan narrative. the, 'bot' doesn't understand the human element. therefore, it will always be a substandard communication system. but, like any corporate organization, always trying to reinvent the wheel which simple leads to greater confusion. nice job guys! why don't you take it even further and become a great source of customer service ridicule!
Anonim
Poor customer service
no one would answer no one would answer no one would answer no one would answer no one would answer no one would answer no one would answer no one would answer no one would answer no one would answer no one would answer no one would answer
Linda
They dropped me
I was dropped and no reason given. I didn't know till 30 days prior causing me to take whatever i could get which is very difficult due to my chronic health conditions. I noticed after my pacemaker they jacked the premium. I have a fixed income and just lost my husband and must move. Its either pay insurance or have no place to live.
Chantell
Medicaid validity
Wrong line. Need customer service number. Number went to imaging department.
Jerri
To improve mental health substance abuse coverage
I have been a Magellan provider for 10 years. The notoriously deny authorizations necessary to provide substance abuse treatment. They do not use ASAM criteria to determine medical necessity. They do not use DSM5 criteria. The provider manual does not tell you HOW they determine medical necessity. Peer to peer review means NO. It is clear MDs already have decided before the review. Symptoms are not considered. HOW CAN THIS GET CHANGED
Eric
Not happy with their therapists
Called for help and the therapist was very unprofessional. Belittled me over the phone and rude her name is Akasuk Bakeman Dyboa. They must hire the cheapest people they possibly can. I would not send my neighbors dog to her and I do not like my neighbors dog. Constantly barks and she probably could not spell it anyway. A total waste of my time seeking help. No wonder its free. They owe me
Kay
Do not purchase insurance with Magallan
You are more likely to get paid more at a nail studio than contract with Magellan. They have no regard for skills, experience of providers in the mental health field. I would rather see my patients for free than deal with Magellan.
MARIA
FRAUD! RUN!
The purpose of this review is to make the public aware and most importantly beware of this company. The situation is as follows: I pay $200 extra per month to have out-of-network insurance coverage through AVMED and Magellan Behavioral Health. It has been extremely problematic to get reimbursed for each of the claims I submitted. I have sent each of the claims three or four times, EVERY TIME the claims have been denied for preposterous reasons, such as: "We did not receive your claim because you mailed it to the address on the claim form and that is the wrong address;" or "The claim does not have a NPI on the form" (It did!!); the NPI number is incorrect (It isn't). and the funniest, "you did not write the word "corrected" on the claim, instead you wrote, "resubmitted", ECT, ECT, ECT. Each time the claims have been denied claiming the information submitted was either insufficient or incorrect, when in fact, the information WAS CORRECT. I keep calling representatives, who say someone will call me back within 48 hours. BUT THEY HAVE NOT FOLLOWED UP. Stay away from this company. At this point, I am exhausted of dealing with this administrative nightmare; I have submitted a complaint to the BBB stating my indignation with Magellan Behavioral Health.
Luella
Annoyed provider
Awesome - another case review - Practicing for 20+ years- I've done 2 practicums, an internship and post-doctoral fellowship successfully - have a successful practice - so I'm curious - what are the qualifications of those reviewing my treatment and if this insurance company believes I haven't helped my patient quickly enough they ought to tell their patients they have X amount of time to get it together. Will be dropping this insurance as soon as possible
Anonim
Provider complaint
This is the second time I have been called to set up time for a review of one of my patients. I have been practicing for over 25 years and believe my judgement about what my patient's needs are better than a template they use for care. This company's reimbursement is worse than almost any other company. Will not be taking any new patients