Lufthansa Overview
Lufthansa has a 1.9-star rating, derived from feedback provided by 1500 customers. In the Airlines and Air Transport category, it secures the 12th position out of 232 companies.
Rating
Contact Information
Website
www.lufthansa.com
Phone
(800) 645-3880
Von-Gablenz-Strasse 2-6, Cologne, North Rhine-Westphalia, 50679, Germany
Lufthansa Reviews
Anonim
Overall very bad experience with Lufthansa
My seat is not comfortable and many problems I was faced and I am not interested to said my experience with this flight
Anena
No special assistance received.
Waste service I seen. They didnt have any special assistance that I requested. Im not recommending anyone to Lufthansa airlines.
Anonim
I would like to get compensated for broker luggage and uber
Me n my family has booked round trip to Poland through Lufthansa. Booking 2TBLC4 Ticket #220249****58801 Our flight do Poland changed to lot. Our brand new luggage got damaged. Value $100. Damage report was made at RZE. Advised to file in 7 days. Had very bad internet connection n I am doing it now. Coming back we missed connecting flight. Got rescheduled to land in NY. Had to get ubar to drive as back to Newark to get out car from long term parking $198.07
MENOUER
Modification
Original review Jul 29, 2023
c'est à cause de votre agent que je lui parle pour faire une modification de date du vol pour ma famille (de trois personnes)vont me rejoindre à ''''' par ce qu'il m'comme trouver une réservation le . . . et il acomHommescé le paiement et je lui a donné tsorties les informations et après 5 minutes il m'a dit désolé il existe quement pour deux personnes au début j'étais tellement heureux car je vais voir ma famille fr été maïs malheureusement non j' c'était vraiment triste. pour vous informer je suis un client à Lufthansa.
Judith
Löst Luggage
File Reference BUDLH95558/24 JULY 23/1252GMT walker UNITED AIRLINES tells me it was scanned in Frankfurt. I need some help with getting my luggage returned. PLEASE HELP ME:
Natalie
Compensation appeal
Hi, Which ADR is Lufthansa with? Following serious delays and arriving 26 hours later than we should have, weve been turned down for compensation 3 times now. Each and every time there were different reasons/ excuses as to why we were not eligible. Dublin - Frankfurt - Hong Kong 1st time - Lufthansa said there was bad conditions at the airport. This is nonsense and easily confirmed by the airport. 2nd time - Poor Weather conditions, more nonsense and again easily proven by the airport. 3rd time - had to wait on an ill passenger being brought on in a stretcher. This was no act of God or an extraordinary incident. Lufthansa decided we would all have to wait on the plane for hours on this passenger thus missing our connecting flight. When we finally arrived in Frankfurt we had to stay the night, told to return to the airport next morning for our flight to Hong Kong. This was also a disaster as when we arrived the next morning we were told we will have to fly to Taiwan first and wait there a further 5 hours on a HK flight.
German
My friend was denied entrance to the USA at the airport tbilisi, Georgia Georgia
My friend is from Ukraine he has a Russian passport because of what's going on over there with the war. He purchased the fly the ticket that I pay $998 to myself he cannot come on the flight today with connection in Munich Munich to Boston Massachusetts because they're asking how he was going to support himself financially in the USA for 3 months he didn't he say he didn't have any money they told him that in order for him to fly and come here he needs to have 5,000 in his name I don't know if I believe this or no please help me
Gholanreza
Compensation
Hi I traveled from JNB on 4 June flight 0573 and arrived in Paris on 5 June. My luggage was lost. I reported in Paris airport. I was told it is in Frankfurt. I left Paris next day and luggage was sent to me in Venice airport 9 June and I had to go to pick it up and pay 45 EUR as well as $US 55. I also paid 121.25 EUR to buy clothes because my clothes were in my lost luggage. I sent 2 emails to Lufthansa on 12 June also 1 email on 16 June, 4 July and 19 July provided all of required information but did not received no response and compensation except case number 3760****. I also called you 2 times with no success. I am extremely unhappy the way you handled my case and need you to manage compensation to me as soon as possible. Attached please find the documents already sent to you. Regards Gholamreza Ghanavi Brisbane Australia
Gregory
Thank you
Just a note to say thank you to the wonderful Lufthansa personal. I was scheduled on a flight with American Airlines. Bos to Mxp with a stop at JFK. My Bos flight was a no show, so I missed my connecting flight to MXP. The AA agent found a flight on Lufthansa and said she booked me, but would have to hurry because the terminal was over 1/2 hour walk away. I am 78 yrs old and deaf Also I travel with my hearing alert service dog. The AA agent didnt know what gate I should go to, I managed to find on the monitor when I got to the terminal. When I presented the ticket the agent said that AA did not record it and was not in the computer. She went out of her way to get me and my dog on the flight , that was getting ready to leave, she made several calls including one to the pilot for permission to bring my dog on board. The entire staff was so kind and helpful that I honestly have to say I have never been treated so well by any company. They arranged for me to have two seats to accommodate my dog.They had an agent in Frankfurt escort my to my connecting flight. I seriously was amazed at the kindness of them all.I wish I could tell you their names. So a big thank you to Lufthansa. With much gratitude Greg Brucato PS it was flt # 0423 July 5 2023
Jean
Lost bag
Updated by user Jul 09, 2023
Would not use them again even it meant I never holidayed again.Total Washout in ALL directions
Original review Jul 08, 2023
My son Simon Thorpe the owner of the lost bag was working in Croatia when he was sent home ill.On his return to Manchester airport flying with Airline Lufthansa it was discovered that his bag was missing.This was reported on 29 June at Manchester Airport with the referece MANLH 37838 .The airlines supposed couriers are Eagle tel 0845646****. Over a week later and MANY phone calls to each Company costing an absolute fortune we are no nearer to recovering this bag. Eagle adamantly state they have no record of the bag it has NEVER been scanned or anything and state that information given by the Airline that the bag was delivered by them on 30 June is completely incorrect and untrue. Lufthansa state they have sent the bag and are supposedly contacting the baggage police at Manchester to find out what has happened. Numerous calls have been made to the Airline with an absolutely STUPID assistant who seems to enjoy giving out incorrect information then propses to help. This woman gave me a number to ring in Manchester supposedly the baggage police .0871 945 **** Perhaps you would like to ring and book a room at the Ibis Hotel because that is what I got. After ringing back speaking to the same LADY she gave me another no 004915****30019 a supposed manager of Lufthansa A VERY irate gentleman stated he was an employee but the number was his private mobile and he was not even at work All this as well as costing me a fortune the WOMAN was in no way helping with the recovery of my grandson in fact was making him worse. His bag contains several personal items ie his Contact lens and solutions His Watch his equipment for his job which cost him a fortune.This is of no importance whatsoever when informing your so called assistant.She promised to Urgently contact people who could supposedly help and Simon would receive an E Mail in 24hrs. NOTHING Yet ANOTHER call on Friday and AGAIN a promise of an URGENT Phone Call a reply in 3days NOTHING. CAN YOU PLEASE AT LEAST INFORM IF WHAT SHE IS STATING IS TRUE OR IF NOT ADVISE HOW AND WHERE WE GO TO RECOVER THIS BAG.Perhaps you can inform this so called trained Assistant that she is a total wash out and does most certainly NOT derserve a penny of the wages she collects.I am convinced my 2yr old grand daughter could do better. I am aware at this time you are most likely inundated with lost baggage but your recovery system leaves a lot to be desired and your employees need training up on how to do their job CORRECTLY. Hoping this is received by someone who DOES know what they are doing and can help by contacting the above E Mail add and giving us the good news that the bag has been foun. Mrs Jean Webster Mr Simon Thorpe 8 July 2023
Tibebe
Refund - Lufthansa unresponsive despite repeated request for response
I had a round-trip flight (Wash DC to Florence, Italy) I booked with Lufthansa 3 months in advance because I had to make several arrangements for a disabled family member travelling with us for a wedding. After booking, I had a few calls and emails to their customer services (USA and Germany) and their partner airline Air Dolomiti to ensure I will not have major challenges with the disabled traveler on a wheelchair who requires assistance for any mobility, and needs to be lifted from/to wheelchair to/from airplane seat. I did not get clarity as to what services I will get, what callenges to expect, etc., especially on the second leg of the flight from Munich to Florence, and from Florence to Frankfurt on the way back. Consequently, I decided to cancel my booking +2 months in advance of flight date and requested a full refund. I only got about $200 (taxes and fees?) of the total $9,000. I have filed for an online refund a couple of times, called their customer services in USA and Germany a few times, I have filed a complaint (provided feedback) and sent reminders through their website with no answer so far. It has been over 2 months. I today got an email response simply stating that they could not respond to me because they had high volume of requests .. The reality, in my view, is that they responded this time because I filed a complaint with both USA Department of Transportation and Better Business Bureau yesterday (6/29/2023). I have travelled a lot for work and leisure for several years. I have dealt with very small and large carriers but never with Lufthansa, This first experience for me has been the worst I have had from any company in any industry, very small or large. What is sad is the customer service folks whose primary function is to attend to customer calls pickup up the phone (if they do, because they do not most of the time) and just leave it there while I hear background conversations but no one actually willing to speak with me.
Juan
AIRLINE RESERVATION CODE 4MUCQT (LH)
To whom it might concern: The past 11th of June I had a flight with lufthansa from Paris to Buenos Aires, with connection in Frankfurt. From the beginning the trip was a complete disaster due to lack of service form the lufthansa team and associates. Two days before the flight we tried to book extra luggage on line and the system keept on displaying a error message. first it couldnt find the reservation and later it suggested we purchased the extra luggage at the airport. We did a suggested ( only the only option available ) and for our complete surprise the extra luggage went from 70 euros per piece to 175 Euros per piece. This is the highest I have ever been charged on any airport for extra luggage in 45 years of travel experience. Also I think it is a extremely dishonest method to offer a price and change it due to Lufthansa's system failures or complications. And we are not talking a little difference. During the check-in , where the Lufthansa team stole 350 Euros from us, they also forced us to chek in our carry on with some fragile things that broke , but I will get back on this later. The day of the first flight, without any information, we noticed it got delayed , firs one hour, then 2 hours and finally 3 hours. No one gave any explanation. We consulted the Lufthansa team on our connection and they ensured we wouldnt miss our next flight. For us it was better to stay a extra night in our home in Paris than in a remote hotel in frankfurt with no food. But the Lufthansa team ensured the flight was catching the connection flight. And so we did as told and got our first flight ( LH1041) arriving in Frankfurt just on time ( after a huge run ) to catch our next flight to Buenos Aires. During the flight they informed the HK connections that the flight was lost, but they insisted we were Ok . When we arrived the gate, we and other 6 passengers were informed that our flight was overbooked and because they were not sure of our arrival , they gave our seats to stand by passengers. The mistreatment continues In Frankfurt , most counters were closed. Finally and after one hour we found one counter with a line of 80 passengers and attended only by 3 people. It took us over one hour to get attended and with no explanation they told us to go and sleep on a hotel and try to confirm the connection flight the next day 6 am. At that moment they couldnt give us any information and told us the next flight was also overbooked and they could NOT confirm us we could fly. The next day, with only 4 hours of sleep, no food or any compensation more than a remote and late hotel, we arrived the airport to get our new schedule. The extremely unfriendly personal of Lufthansa gave us STAND BY tickets for a flight that night to Buenos Aires, and a Boucher for 15 Euros to spend on that 18 hour wait. We used it on the only regular meal place and the hamburger the plate was 17 Euros with no beverage. Luckily we realized wit our lawyer that we could ask for other flights from other companies so we found a connection to Amsterdam and then from Amsterdam a flight to Buenos Aires ( that was not in Stand BY ) We ended up taking this flight, which was exhausting. Also my partner had all her medicine in her carry on which the company had checked in without our consent, so we had a lot of trouble getting her allergies medication and more. To make things even worst, our luggage was lost upon arrival and the pieces that arrived where destroyed. We both need compensation and rewards for all the trouble Lufthansa has occasioned on us. I await confirmation. Thanks, Juan hernandez Daels +549112****826
Amira
Flight delayed and connection
Updated by user Jun 16, 2023
Left with 3 children with 17 hours (12+5) transit not knowing what will happen next . Have no information on my next fight which I will definitely miss.
Totally frustrated ad disappointed. I took a 2k more expensive fare to take a shorter layover .Know I am layed over for 17 hours with no information.
Original review Jun 16, 2023
I have a flight with eurowings operated by aircanada that was apparently delayed. No information was given , air canada representatives was not cooperative at all to the extend of rudeness. Also , there was not any representative of either Lufthansa or Eurowings in the airport to communicate the interruption to the customers.
tomer
We booked in advance prefered seats but did't get
we happily paid for seats close to the front of the plane rom 2 reasons: 1. we need to catch a quick connection 2. we are not young enough for running at on-line check-in we have got row 11 instead of row 4 even worse happened to my son' his wife and their baby, they got row 23 instead of row 5. and is quite difficult to move fast, because the baby. our flight is scheduled for tomorrow morning, and nobody. from your company could help
GL
I am still waiting for a response on my complaint about the shocking manner in which my daughters flight was dealt with and the exhorbitant costs charged
FLIGHT REFERENCE NO: 3NQKCD PASSENGER: MS CALEY LEE FOURIE COMPLAINT OF GROSS MISMANAGEMENT OF FLGHT CHANGES FACTS: 1.A ticket was booked for my daughter by people in Malta, for her to fly from Johannesburg to Malta via Frankfurt Reservation code: 3NQKCD Flight no: LH 573 operated by: Lufthansa Class: Economy Class (Q) from: Johannesburg O R Tambo Intl. Airport (JNB) Terminal A to: Frankfurt Frankfurt (FRA) Terminal 1 Departure: Wed. 15 February 2023 19:40 h Arrival: Thu. 16 February 2023 05:30 h Reservation: confirmed 2.At the check in counter we realised there was an issue with her visa and she was not permitted to fly 3.We went immediately to the Lufthansa counter where we were advised we had a window on 3 days in which to make any changes to the flight before is became void 4.We were also advised that ideally the changes to the flight should be made at that counter in Oliver Tambo airport 5.On Thursday 16 Feb having established we were not able to get an emergency visa in time, we drove (45 minutes) back to the airport only to find the ticket office closed. The website indicated the office is open all day but the sign on the window said it opened at 15h15 6.We returned to the window at 15h15 only to find a group of more than 50 Dutch tourists all waiting to make changes to their flight to Frankfurt on Lufthansa as their flight had been cancelled. Only 1 assistant behind the desk and an entire aircraft full of people to attend to, so we left intending to return on Friday. 7.It took us 2 hours to get home in the traffic and then decided to call the help desk rather than face a repeat performance on the Friday 8.The call was made late eve Thurs 16 Feb (exact time can be established is required) and the man that assisted us was polite and efficient and made the changes for Caley to fly on Sunday 26 February. He advised us in as many words that no fees were applicable as this was a free change 9.A confirmation of the changes were emailed to my daughter that same evening. The flight changes were reflected on the Lufthansa online portal and details of the changes were also sent to the person that booked the original flight in Malta 10.One thing concerned us about the flight change we received, in that it reflected that there was No Baggage except for hand luggage, so on Tues 21 Feb my daughter called the Call Centre to establish why that is. She was told by the assistant that she couldnt find the booking but that baggage issues could be sorted out at the airport. Our assumption was that that particular call centre assistant just couldnt find that ticket at the time, not once thinking the ticket was cancelled 11.On Thursday 23 Feb we became increasingly concerned about the whole flight issue and went back onto the Lufthansa Portal only to discover that the flight was in fact no longer on her profile. 12.That began a run around of over 4 hours of my daughter being pushed backwards and forwards by various help centre personnel, the online booking company through whom the flight was originally booked, the lady who booked the original flight and then back to the call centre. 13.We were advised that a payment should have been made on Thurs 16 Feb when the changes to the flight were made and because no payment was received, the flight was cancelled. 14.We were advised that should we wish to rebook the flight we needed to pay in $1 500 15.When I eventually spoke to the person assisting my daughter (his name was ABU) and made my displeasure obvious, he eventually came back with a reduced rate of $ 1100 because my daughter has been ill advised so some penalties were waived 16.Since she needed to be on that flight on 26 February, she agreed without prejudice to settle the amount just to expedite the booking. Her card details were taken and Abu agreed to mail her the new ticket 17.A short while later we received a ticket for her to fly on 6 March a date that was never discussed or even considered. The change was always for 26 February 18.So, back to the call centre once more, no one knew who Abu was and so we had to explain the situation all over again. Before the alterations could be finalised we were cut off 19.Another call and another call centre operator and another explanation all over again, and finally the changes were made. He requested her card details as he was now going to charge her again for changing the booking! She refused and thankfully he found the record of her payment 20. Some time later new correspondence was received with the correct flight details. THE COMPLAINT 1.I have to wonder for how many days the newly issued ticket will be valid hopefully long enough to get her on the plane! I have seldom come across more incompetence and mismanagement of a situation. 2.Why are times on the website not the same as times on the window at the airport desk? So much wasted time and energy on behalf of your clients 3.How can you have only 1 assistant at the airport counter to handle hundreds of passengers? Had there been more people to help, the situation would have been resolved there and then and if payment was due if would have been made at that time 4.How is it possible for a call centre operator to advise that a flight change is free of charge if this is not correct? The recording of the conversation for safety and security purposes will clearly confirm that this is what we were advised and not something we have made up to avoid paying penalties. 5.Does it not state in the Consumer Protection Act that : Free was the price until it didnt suite you anymore and then you simply cancel the flight! 6.HOW IS IT POSSIBLE/LEGAL/ETHICAL/MORAL TO CANCEL A FLIGHT BOOKED BY ONE OF YOUR STAFF WITHOUT CONTACTING THE CLIENT AND ADVISING THEM THAT THERE IS AN ISSUE WITH THEIR TICKET? It is beyond me that his was allowed to happen. Had there not been an issue with the baggage, we would have been totally unaware that the flight had been cancelled until we had tried to check in online or worse still arrive at the airport! This is borderline criminal and I cannot comprehend such audacity and misconduct 7.In my heated discussions with ABU he advised me that if I continued to pursue the line of insisting on a free flight change, he would have to terminate my call. Have you ever and this from a representative of the airline who then went on to book the incorrect flight dates after all this performance. Its disgusting, unacceptable at every level and the worst possible customer disservice imaginable 8.My daughter is 23 years old and just starting her working life post studies and this kind of unexpected cost is beyond her capabilities and the manner in which she has been treated, beyond all comprehension. She has been in a total state of stress and upset for over a week now and the nightmare seems never to end. It is inconceivable that there is no consequence not to any of the staff that have misinformed her and that you as an airline take no responsibility at all for the situation you have placed us in all the hardship falls on the client and you walk away with all the money in your pocket 9.At the absolute very least, the charges if you insist they are payable, should have been calculated as they would have been on Thurs 16 Feb when the ticket was first changed, not as they are on the 23rd Feb when ticket prices have already risen substantially 10.At best, you should have the decency to reverse all costs and offer her the ticket change for free as was advertised/ promised to her, if for no other reason than as way of compensation for all the heartache and distress you have caused her. 11.I would like the matter investigated with urgency and I would like compensation / refund for this ticket. 12.Airlines are few and far between since Covid. I would have thought Lufthansa would like to maintain its good name and service record and I for one would love to tell others how well you have handled our situation, rather than how badly.
Borhaneddine
Still waiting for euro wings discover to reply
Updated by user Feb 22, 2023
So far nothing
Updated by user Feb 22, 2023
Nothing yet
Original review Feb 22, 2023
Long story short : Do not fly with this company if you plan to have a dog be in hold not in cabin (big dog) My dog was confirmed in the booking, the choc was at YVR airport, Eurowings discover counter. They simply said sorry your dog cant make it in this flight. They tried some tricks to make me feel amazed, but my dog is still in Vancouver with strangers while I'm away from him ( obliged to be ). They made me go through the worst nightmare I have ever had in my life and Im emotionally destroyed , just like my 2 kids and wife. I AM STILL WAITING FOR THEM TO REPLY TO MY EMAIL.
Maria
My Refund
Updated by user Jun 28, 2022
Airline still havent refunded my money
Updated by user Jun 28, 2022
Still waiting two months for my whole refund airlinne cancell my flight
Original review Jun 28, 2022
On April 24,2022 Luthansa cancel my hole flight from Bradley airport to Thera Greece and said they were going to refund my money because they couldnt rescheduled the flight still waiting on my refund is being 2 months waiting on it i don't know why is taking for the airline to refund the money if i dont received it will have to take this matter to my attorney