lookfantastic Reviews
Cosmetics and Personal Care


1.8/5 - based on 596 reviews

Lookfantastic Overview

Lookfantastic has a 1.8-star rating, derived from feedback provided by 596 customers. In the Cosmetics and Personal Care category, it secures the 18th position out of 955 companies.


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Contact Information


+44 161 813 1481

Meridian House, Gadbrook Way, Gadbrook Park, Rudheath,, Northwich, Cheshire, CW9 7RA, United Kingdom

Contact Lookfantastic Customer Service

Lookfantastic Reviews


Can't place order tried four times really frustrated

Want my money back have voucher for £100 tried so many times to order but will not except it Ive reset password so frustrating


Items not delivered

My items I ordered on 20th July still not arrived and I still can't get in contact with anybody. And I ordered the items for a holiday I'm going on next week. Please can someone find out where the items are.


Order dispatched not received

I have being chasing for my order for the past 2 weeks.I keep on getting generated auto messages reply to my enquiries and have no idea if I ever receive my items or get refunded. Really frustrating chasing after your purchase and have no concrete replies.


Poor Service

My order was delayed by an unspecified length of time. Weeks go by with no further update. Impossible to contact them!


My order hasn’t arrived

I ordered joico shampoo and continioner on the 15th of July I got an email on the 20th of July 22023 to say it was in transit and I havnt got it yet Ive heard nothing from look Fantastic


About a payment taken from my bank account

A payment of £25.20 has been taken from my account and I dont know anything about this I am so upset we are on holiday and my husband checked our bank account and the above payment has been taken for something I have not ordered would like a refund please


Resolved: Wrong product frin look fantastic - incorrect website details for Iconic London - almost fraudulent

Updated by user Aug 20, 2023

Company resolved the issue.

Original review Jul 20, 2023
Ordered iconic body Illuminator glow from Look Fantastic. Was sent a totally different product which I opened before realising its not what I ordered or wanted. I know its crap I used it. No contact no apologies nothing from either company and Iconic website info all I correct - SCAM - happy to pay for what I want. Unhappy to be sent something I dont want- I did tell Look Fantastic to send what I wanted and I would pay for it anyway - no reply


Cimplaint re purchase

No one answered phone waited 8 minutes. I tried chat line could not get through. I wanted answers on Tom Ford purchase, scent doesnt linger for 30 minutes let Alone 6 hours. My daughter thinks its fake Very disappointed


Parcel not arrived

Order number49569**** dated 01/07/2003 has not been delivered to The parcel shop at 3, The Hollow, BA2 1LX, although Evri say it has, even though Evri keeps insisting they do not recognise the postcode. It is their AGENT. Parcelshop has not got the parcel. I have been in there 3 times. Evri keep sending me Emails, day after day, to collect the non existent parcel, at the shop, they do not recognise. Tracking number was HZYEJA026052**** Order details MAC extended Play Lash Mascara-gigablack quantity 1 price £20.00 Evri have lost my parcel, so I am requesting my money to be returned AnnePack


I never got my order and no one is helping me

I didnt get order and contacted everywhere but no one replied or solved my issue I never got my order


I want my package

I'm not pissed, I just need help. So basically I needed my bank ID and other stuff to take my package out, and I don't have my ID because I lost it. Are there any other ways, pls? I want my package. I can prove it's mine, so why is an ID needed? Please if you can make a way for me to take my package out without an ID then it would be very helpful. I wasted a lot of money on my order.


Delivery issue

Customer service terrible didn't deliver items and can't contact customer service by phone not happy


Wrong item sent twice

I ordered a Gatineau shower gelee but received a Gatineau hand wash.emailed look fantastic.i was told the shower gelee was being sent, wrong item sent again.no phone number to contact so had a live chat I will send a QR code. when I went on my account they wanted £2.99 to return.no chance I didn't ask for these items so I am not paying for the return


Order never came

It was supposed to be delivered between 12th and 13th of June it never came could you please let me know what is happening


Shampoo top snapped in package

I want a replacement of shampoo !! It was damaged in the box when I received the order ! It has leaked all over the packaging and the box when I received it with the bottle damaged


Order cancellation still in process since 30th of March

I have cancelled an order I placed almost immediately yet customer service has been unable to do anything to process my cancellation and refund me my money back. I have been writing to customer service for days since the 30th yet all they do is say the same automated response we will process your cancellation within 1-2days but nothing and no resolution. I feel like Im talking to bots the whole time.

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