Lookfantastic Overview
Lookfantastic has a 1.8-star rating, derived from feedback provided by 596 customers. In the Cosmetics and Personal Care category, it secures the 18th position out of 955 companies.
Rating
Contact Information
Website
www.lookfantastic.com
Phone
+44 161 813 1481
Meridian House, Gadbrook Way, Gadbrook Park, Rudheath,, Northwich, Cheshire, CW9 7RA, United Kingdom
Lookfantastic Reviews
Anonim
Can't place order tried four times really frustrated
Want my money back have voucher for £100 tried so many times to order but will not except it Ive reset password so frustrating
Nijel
Items not delivered
My items I ordered on 20th July still not arrived and I still can't get in contact with anybody. And I ordered the items for a holiday I'm going on next week. Please can someone find out where the items are.
Alma
Order dispatched not received
I have being chasing for my order for the past 2 weeks.I keep on getting generated auto messages reply to my enquiries and have no idea if I ever receive my items or get refunded. Really frustrating chasing after your purchase and have no concrete replies.
Teandre
Poor Service
My order was delayed by an unspecified length of time. Weeks go by with no further update. Impossible to contact them!
Viva
My order hasn’t arrived
I ordered joico shampoo and continioner on the 15th of July I got an email on the 20th of July 22023 to say it was in transit and I havnt got it yet Ive heard nothing from look Fantastic
Susan
About a payment taken from my bank account
A payment of £25.20 has been taken from my account and I dont know anything about this I am so upset we are on holiday and my husband checked our bank account and the above payment has been taken for something I have not ordered would like a refund please
Wendy
Resolved: Wrong product frin look fantastic - incorrect website details for Iconic London - almost fraudulent
Updated by user Aug 20, 2023
Company resolved the issue.
Original review Jul 20, 2023
Ordered iconic body Illuminator glow from Look Fantastic. Was sent a totally different product which I opened before realising its not what I ordered or wanted. I know its crap I used it. No contact no apologies nothing from either company and Iconic website info all I correct - SCAM - happy to pay for what I want. Unhappy to be sent something I dont want- I did tell Look Fantastic to send what I wanted and I would pay for it anyway - no reply
Khamari
Cimplaint re purchase
No one answered phone waited 8 minutes. I tried chat line could not get through. I wanted answers on Tom Ford purchase, scent doesnt linger for 30 minutes let Alone 6 hours. My daughter thinks its fake Very disappointed
Anne
Parcel not arrived
Order number49569**** dated 01/07/2003 has not been delivered to The parcel shop at 3, The Hollow, BA2 1LX, although Evri say it has, even though Evri keeps insisting they do not recognise the postcode. It is their AGENT. Parcelshop has not got the parcel. I have been in there 3 times. Evri keep sending me Emails, day after day, to collect the non existent parcel, at the shop, they do not recognise. Tracking number was HZYEJA026052**** Order details MAC extended Play Lash Mascara-gigablack quantity 1 price £20.00 Evri have lost my parcel, so I am requesting my money to be returned AnnePack
Nida
I never got my order and no one is helping me
I didnt get order and contacted everywhere but no one replied or solved my issue I never got my order
Amira
I want my package
I'm not pissed, I just need help. So basically I needed my bank ID and other stuff to take my package out, and I don't have my ID because I lost it. Are there any other ways, pls? I want my package. I can prove it's mine, so why is an ID needed? Please if you can make a way for me to take my package out without an ID then it would be very helpful. I wasted a lot of money on my order.
Anthony
Delivery issue
Customer service terrible didn't deliver items and can't contact customer service by phone not happy
Brenda
Wrong item sent twice
I ordered a Gatineau shower gelee but received a Gatineau hand wash.emailed look fantastic.i was told the shower gelee was being sent, wrong item sent again.no phone number to contact so had a live chat I will send a QR code. when I went on my account they wanted £2.99 to return.no chance I didn't ask for these items so I am not paying for the return
Fiona
Order never came
It was supposed to be delivered between 12th and 13th of June it never came could you please let me know what is happening
Elizabeth
Shampoo top snapped in package
I want a replacement of shampoo !! It was damaged in the box when I received the order ! It has leaked all over the packaging and the box when I received it with the bottle damaged
Gizem
Order cancellation still in process since 30th of March
I have cancelled an order I placed almost immediately yet customer service has been unable to do anything to process my cancellation and refund me my money back. I have been writing to customer service for days since the 30th yet all they do is say the same automated response we will process your cancellation within 1-2days but nothing and no resolution. I feel like Im talking to bots the whole time.