Locksmith Pros Overview
Locksmith Pros has a 1.1-star rating, derived from feedback provided by 5 customers. In the Locksmiths category, it secures the 6th position out of 25 companies.
Rating
Contact Information
Website
www.locksmithspros.org
Phone
(888) 649-4142
3737 E Broadway Street, Long Beach, California, 90803, United States
Locksmith Pros Reviews
Adriana
Literally came only to cause more problems
This was literally the absolute worst experience Ive ever had with a vendor in almost 20 years. The other reviewer is right. This is not a company but more like Uber for locksmiths so you have no idea the caliber of vendor walking through your door. I had had a few attempted break ins into my home recently and wanted to change the sliding door locks to ones that could be locked with a key. The person that came in dismounted one of my locks instead of measuring and going to find the right part to fit my door. He did this because it was easier for him to dismount than to take proper measurements. After he came back empty handed this idiot proceeded to accidentally drop the locking mechanism between the panels of the frame of my 10 foot sliding glass door. What I proceeded to watch was a total disaster. This guy used one of my wire hangers to try and extract the now lost part for hours and even tried to take my glass door apart which I advised against since he did not know what he was doing. He even started looking up YouTube videos on how to do this. Once he realized that he wasnt going to get it out he just decided to pack his things and essentially leave me with a bow unlocked sliding door and unprotected. He then had ME order a lock from Amazon from the door that did not fit ( because again, he did not measure). The next day he came to install and basically had me drive to send the thing back. So now Im also doing his work for him. Completely unprofessional, irresponsible, and down right dangerous because of complete negligence. Stay away from this company. Ive never in my life experienced such irresponsible behavior, not even from a high schooler. Now I have to call another company and pay to replace the lock this person lost from outright being lazy. Just disgusting.
Dagmar
'forgot' about us and then said we called the wrong number!!
They told us they would call back within 10minutes, they had to verify they had someone to make the right vehicle key. After 20 minutes, called back and they forgot who we were, and that we called and were waiting a response. We told her the truck make and model and she said we had the wrong number. Spoke to the same lady twice. But now we have the wrong number? Awful, AWFUL service. Do not recommend.
Carlton
They Don't Want Your Business
https://www.locksmithspros.org/ I called yesterday morning 11/7/2022 for service and was scheduled for service at 12pm. At 12:53pm I called and said I have not seen the locksmith. They said he called. I stated I am working from home and in meetings so I can't always answer my cell just show up because there are three people here (wife, daughter, and me). Called the locksmith's cell and said the same thing. Do not call just come to the address given. He said he would come in an hour. Two hours later I called the locksmith and asked where are you. He stated he got tied up and would be at my house in 30 minutes. I mentioned again don't call just show up I am home. 1 hour 30 minutes later I called the main office and said send me another locksmith because the one they allotted for me is not working out. The lady said well he called and said you are not answering the telephone. I was very disappointed and irritated then. I mentioned I talk to this office once and the locksmith twice not to call and just come out and now you mention me not answering the telephone is the reason no one has come to my house is crap. The lady said she would look into it and get back to me to get someone to come out. This was now about 5pm. Waited and you guessed it - no call back and no service. They also don't post the negative comments on their website.
Anonim
Not Reliable At All.....
Had to ignition switched replaced/fixed because my key would not turn. Called the 888-649-**** I found on the internet. Was told, based upon their advertisement and customer service person, that the response time would be 30 minutes. And they would contact the locksmith they selected and have him call me around 5-10 minutes. Got a call within that time and he told me he would arrive around "an hour to an hour and a half". An hour and 45 minutes later he finally arrived and proceeded to tell me in order to replace the ignition cylinder it cost me "around $400", but to repair the one in the car and without a new key it could be done for $250.....but he was just the locksmith for the company he could lower the cost to $200.....WTF?
Anonim
Wholly False and Misleading Advertising
Locksmith Pros advertises that they offer local locksmith services in Stamford CT, promise that service calls are only $15 and its 15 minute arrival time for a service call. Their ad appears prominently at the top of search results. I simply needed a mailbox lock to be changed. After waiting an hour and nobody called or showed up, I called back and they then said they had nobody in the Stamford area at all. Locksmith Pros should not lie in their advertising. Furthermore, the rep who took my call should not have taken down my contact information if there was nobody to serve the area. Using this wholly false and misleading advertising Locksmith Pros wasted my time and gets leads at the expense of competitors who can actually provide a service to Stamford residents.