LegalZoom Overview
LegalZoom has a 2.4-star rating, derived from feedback provided by 232 customers. In the Lawyers and Legal Services category, it secures the 6th position out of 698 companies.
Rating
Contact Information
Website
www.legalzoom.com
Phone
(800) 773-0888
101 N. Brand Blvd, 11th Floor, Glendale, California, 91203, United States
LegalZoom Reviews
Brian
Contact information to send story for copyright.
I need to send legalzoom a copy of my story for copyright support. I need to receive both the email address and the physical address for legalzoom. Thanks, Brian Email. thomas555****@***.com Phone. 256653****
Sally
Trying to cancel - just keep pushing back
I have a renewal coming up and called to cancel it weeks in advance. I was told I need to do you via state of illinois and my mc number. I cancelled both services and since Illinois has not updated there website- they think the have the right to keep charging me. I offered proof and they refuse to provide address. What a crock of crap. For a company called Legal Zoom- funny they preface everything with the are not a legal co. Scam!
Lori
I just purchased services for my new business
As I was wrapping up my purchase, I received a phone call from a LegalZoom customer service rep who explained that he would be reviewing my purchase with me make sure I had what I needed. He explained each item, what it did or did not cover as well as possible benefits. He took time to understand the scope of my business so that I could make informed decisions. The follow up communication has been fast. I am 100% pleased with this service and plan to use it again in the future.
Pamela
I love Legal Zoom. They meet all my needs & make it affordable.
All of my questions were answered, directed me where I needed to go & are taking the fear out of leaving the corporate world & starting my own business. I feel I'm in good hands.
Heath
Michael was helpful knowledgeable and professional
Services rendered. I wanted to review my subscription and make sure it was the right one. I received valuable feedback.
Moses
I have never gotten a complicated thing done so easy
I needed alot of help and it was given to me. The service was super easy to use. I did it all at home, and I think thats the best part
Mohsen
To xpress my opinion.
Thank you legal zoom for your help providing information to someone who is thinking of starting their own company. Excellent help and suggestions were given to my few questions.
Michael
GREAT EXPERIENCE!
Our agent was AMAZING! She did everything above and beyond and with such professionalism that is rarely seen these days in customer service. It was a big decision for what we were doing and she made us assured she was going to take the best care of us from the beginning, AND SHE DID! Thank you from all of us at Ashtabula Pride Inc. Michael S. Riffe President & Founder
Shannon
Resolved: Annual renewal
Updated by user Aug 11, 2023
Company fixed the issue and I have been provided with product or service ordered.
Original review Aug 11, 2023
I opened my business through legal zoom in March of 2022 and unfortunately I had a stroke in April of 2022. I was unable to teach the dance classes that my business is for and everything had expired. Im more than capable of working now and I didnt want my business to be closed by the state of texas so I had filings to get done and renewals and legal zoom has done a fantastic job of handling any and all of my business filings. I highly recommend legal zoom
Anthony
Great Job!
No issues. Smoothly and Professionally done. I havent anything else to add than to confirm the agent was great!
Terrell
Customer review
I decided to start my own business from the ground up, I contacted legal zoom for help. And they did more than help, John was really great at explaining and breaking things down to me. About every aspect of the LLC process. Thank you legal zoom and a very special thanks to my man John!!callCll
Anonim
ASIA ALVIN not so much. Maybe 50/
Asia did exactly what I asked her to do. She was quick kind and professional. I love the experience in the opportunities I get with LEGAL ZOOM. My personal attorney is not certified for nonprofit as of yet. I am not a pissed off consumer. I am very very happy and typically only write Google reviews. I love LEGAL ZOOM and what they've done from my nonprofit B3 LED FOUNDATION Inc
Breann
Very knowledgeable and very thorough and polite
My father previously had a last will and testament I was needing to revise it and add some things to it I decided to just go with the bundle pack for the estate bundle pack cuz it had everything I needed and they were very knowledgeable about the bundle itself and we're very polite and made sure that I completely understood everything before we got off the phone and even gave me contact information if I had any more questions so I could contact that person specifically and not have to give the runaround to multiple different people which is what I like I totally recommend this company
Johnny
Just great customer service
I had an issue with the spelling of my LLC and I cannot express the kindness, the helpfulness and her ability to help correct this mistake and a fast and timely effort. I recommend LegalZoom not just on the note that I did get my LLC in one day, but how kind and knowledgeable their staff is
Henrique
Card Declined But Charged After a Week
I registered my company in LegalZoom, I hired the agent service because I was induced to hire, and the state where I live is not mandatory, however the card was refused, the payment was declined, but after a week they charged 250 dollars on the bank account, I was not expecting this charge because the card was declined the purchase order, so that's it we need to be very careful with these companies that use the customer's purchase track for bad behivor, I hired a service that my company does not need, I do not trust this company, how am I going to trust in this company if they dont *** for yours consumers?
Ben
The service I paid for is not complete and their system says it is complete
Updated by user Jun 04, 2023
All that remained for my "premium dba filing" purchase from Legalzoom.com was proof of publication for four consecutive weeks in Riverside County, California. My last official update in April 2023, regarding the "proof" from Legalzoom.com, was that it would be end of...
Original review May 02, 2023
When I chose legalzoom.com to handle filing my fictitious business name (dba) with Riverside County, California on November 1, 2022, I expected the filing to have taken place by the time my Los Angeles County dba filing expired on 12/27/22. My paperwork that was to be filed was not sent to Riverside County until 12/28/22. There was a delay on this due to the holidays and the fact that I wasnt notified in the form of emails of questions their Back office had along the way. The only email I got was when the documents were ready for me to print out, sign in triplicate and send back to legalzoom.com so they could send those to the county for recording. From the 1st of November thru the end of 2022, I called them for status updates on 4 different occasions, November 14, 25, 27 and December 10. I called to check status and was told it was going to be a 5 to 6 week delay to get my documents recorded in Riverside County. This was no fault of Legal Zoom,so I was told, and took their word. On or about January 27, 2023, I began getting solicitations in the mail from various local companies wanting me to use one of them to do what I paid up front for legalzoom.com to do. All new filings for fictitious business names must be advertised in a local publication for 4 weeks in a row following recording. And again the $240 I paid legalzoom.com included the four weeks of paid advertising. I called on February 3rd because I had received a call earlier that morning from somebody representing to be someone that is in the back office of legalzoom.com. He sent a text message to me so that I could go to a link that he provided which turned out to be a form which supposedly was to go to the Secretary of State's office in California to prove that my company was in good standing with the State. He had me open the file which took me to a form which had legal zooms logo on it. He explained that we had to fill this form out correctly the first time because it was a problem if you filled it out in error and then try to get it changed. It had my name address phone number email address and finally my federal tax ID. I worked with him to get those pieces of information entered on the form. At that point I still did not understand why I was having to fill this form out and why I was going to have to pay more money. The cost for this was going to be an extra $145. I hit the ceiling at that point and stayed there ranting and raving about why I had to fill this out and why wasn't I told and etc. etc. At that point I asked to speak with somebody in customer service at LegalZoom And he supposedly transferred me but it turned out to be possibly the same person or somebody with the same accent. I went round and round with him until I finally hung up. They never got my credit card nnumber. I then called the toll free number to legalzoom.com they didn't have any record of anybody from their back office trying to call me. I also did some research on the form that I was asked to fill out by the impersonator and that form is only used for corporations or LLCs to prove that they don't owe anything to the state in the form of taxes Etc. A sole proprietorship like I am filing is not required to fill out anything like this unless I was selling my company. During my call to the real Legalzoom, the representative kept saying that the time frame from when I started this process to the current date had been way too long and it shouldn't be that way. So she told me that she was going to take ownership of my case and communicate with me from this point until completion. She also told me to expect a call from somebody that had more Authority. I impressed on her that the impersonator had my personal info as well as my federal tax id.at legalzoom regarding the impersonator as well as the process taking so long. I never heard from her or anyone in management regarding anything on my case. The next day, I got a call from someone who sounded like the same person with the same accent purporting to be with the California Secretary of State's office. I said right then at that point, before I hang up on you I want to hear what you have to say. He proceeded to rattle on about this that and the other until I hung up on him. I did report this incident to the Secretary of State's office and the fact that this impersonator had my federal tax ID now. I did finally receive a copy of the dba recording about a month after the recording date of January 26 but there was no mention of the 4 weeks of publication in a local news source. I called several more times to check on the affidavit regarding the publishing that must be started in 45 days of the recording. I got conflicting info each time I called until finally I spoke to a representative who told me she was going to contact their publishing department to get the status. This was early April. I heard nothing in a weeks time and called back. I was told that the affidavit would not be available until end of May. That made me so distraught and I did nothing for over a week. I called Legalzoom again to ask a simple question Why was it going to be another month for this to all be done? She kept looking further into the notes in my file and found that publication info was filed on March 14 and recorded on April 6. The time this info was shared with me was April 24. She could not pull up the document but gave me a recording number. That number turned out to be the filing number from January 26. The publication affidavit recording should have a different recording number because it is now 3 months later. I am now giving up onn legalzoom and have made an appointment to go to the recorders office and see what they can tell me. It is ashamed that I have to do this leg work. I should have just done this myself in a much shorter time frame. Legalzoom has cost me thousands of dollars in sales because the service I paid for is not done and their system shows my purchase to be complete. Am I going to be forced to get a lawyer to rattle legalzooms cage? Six months and counting is highly abnormal for an individual filing as a sole proprietor!!