LegalShield Overview
LegalShield has a 1.9-star rating, derived from feedback provided by 200 customers. In the Lawyers and Legal Services category, it secures the 8th position out of 698 companies.
Rating
Contact Information
Website
www.legalshield.com
Phone
(800) 654-7757
One Pre-Paid Way, Ada, Oklahoma, 74820, United States
LegalShield Reviews
Anonim
Need legal services ASAP please help
Called the 24hr atty line, wasn't much help at all UNLESS YOU'RE BEING arrested or detained. So unless your'e being arrested or detained there;s no use for the 24 hr line.
Anonim
Insurance claim on condominium not being addressed
Connor Connor J. Braniff CMCA AMS PCAM Owner/ Property Manager Braniff Property Management, LLC No Repairs have been completed. Connor states under review by master policy. Asking for paper trail to cover claim.
Alesandra
No contact
Have been unable to reach anybody in customer service. Ive been paying my premiums on automatic debit for approximately 20 years. All of a sudden we automatic debits have stopped. Cant find out why theyre stopped. Whats the status of my account is how to resume the automatic debits hopefully this will get me contact somebody call me or email me please.
Alesandra
I can’t review I got no response. I told you what my problem was and I heard nothing. I’ve been a client or customer.
Ive been a LegalShield member for over 20 years youve been debit in my account faithfully for 20 years that stopped last month. I got no debit. Im just trying to find out what happened and get it reconciled so that I remain a client of legal shield. Please call me or send me information saying that you have reinstated the automatic debit on my account and that I am reinstated in good Faith
Anonim
I'm trying to register for a class and my username is too long
I can say that Legal shield is the best. They answered my question within a few minutes of the call. So I was able to successfully register for the class. Their customer service skills are a A+ to me. I look forward to learning everything that I need to know to become successful in this company. Thanks Legal shield, you're awesome!!!
Sindia
Tell ya what a good job y’all are doing.
Updated billing info . Changed card numbers . Customer service rep was pleasant and spoke in such a way that I could understand.
Anonim
Need need help finding a lawyer to sue police department legal help
I left a party drunk to drunk to drive so I pulled over at a store and called my nephew to pick me up while waiting the police arrived asked me where my keys were at and I told them on the passenger seat the cop then gave me a direct order to put my keys in the in twice so I tried to but was to drunk to do it then another cop showed up and then the first cop tells the other that I just tried to put the keys in and then he arrested me for trying to do what he ordered me to do
Anonim
Dissatisfied Customer.....
First off, I went against my gut feeling and purchased their membership. The offer for a "free" will was a big draw. The attorney's for the main firm and the one I ended up PAYING, really pushed for a "Living Trust" which I ended up paying almost $2,000 for, based on their recommendations. But, I told them my circumstances and I didn't require a lot. I just wanted a basic will to cover my house when I pass. When I complained, I was told I was given options and I made the selection but my selection was based on their opinions by both attorney's Yet, in their presentations, they really push FREE will...Not a happy camper. I cancelled my membership.
Anonim
NOT SATISFIED WITH YOUR SERVICES
I do not want to continue with Legalshield services. And this is final. PLEASE DO NOT CONTINUE MAKING ANY DEDUCTION FRON MY 53rd ACCOUNT.
Christopher
Bad experience
Updated by user Jan 15, 2023
I sent them a demand letter thatvi created. I demanded a fraction of the value of the contract be paid or I would take them to Small Claims Court for $3500.
They got a lawer to contact me and harassing me since then. I am still deciding but glad I got their attention...
Original review Dec 01, 2022
They may just take your monthly insurance premium but cancel your membership if you make too many claims. Scam. I do not recommend buying in to the apparent scam.
Anonim
Poor service
This is in relation to the North Carolina office. Talking to them was unpleasant and a complete waste of time. The first attorney I talked to began yelling at me because I was trying to get him to let me explain my issue. He treated me like I was poor trash. I disconnected the call and began searching for a real attorney. The whole thing was very upsetting. Later in the day another one of their attorneys called and was more of the snake oil salesman type. He very clearly wasn't interested and wasn't listening to me. I'm trying to explain my issue and he's just talking over me. I could have just as easily looked up his meager "advice" on my own. Then he suggests he could help at a higher retainer rate! I'm canceling this subscription.
Sharon
Do not join.
Updated by user Aug 09, 2022
After many phone calls and emails Legal Shield finally cancelled my membership and refunded $29, the price of one month. I called my bank and had them put a stop on all future payments for Legal Sheild.A representative from Merritt Webb gave me a call and said that...
Updated by user Jul 09, 2022
June 1 I contacted Legal Shield. Over the course of the last 1 1/2 months I have tried to get legal advice from Valerie Dance of Merritt Webb in Nashville.
She has not answered one question for me.
She didn't even advise me to call Code Enforcement. I had to figure...
Original review Jul 09, 2022
Stay away from this company. They are complete frauds. They take your money and provide no service. Not only that, but my assigned attorney Valerie Dance is actually working against me. She has become big time friendly with the other party because they have so much in common. She and the other party have worked out a deal where I can move into an apartment 10 times worse than the one I am in, and Valerie is so stupid she thinks she is doing me a favor.
Benjamin
Unresponsive Scam
Updated by user Jul 18, 2022
Legalshield absolutely refuses to take responsibility for taking my money. They will comment with the same copy-paste message wherever I seek help. The BBB did absolutely nothing.Legalshield stole my money and refused to provide legal assistance when I asked.
Original review Jun 17, 2022
I had been a legalshield member for 3 years when I attempted to use my membership to get legal support. I submitted the form to get support several times to include- 6/12/2021 7/19/2021 8/10/2021 Neither Legalshield nor my assigned provider ever contacted me. I finally attempted to get support for a different issue in March 2022. For the first time, a provider actually called me. I gave them my information and asked to escalate. Then they went silent again. On April 19th 2022, I received a survey from Legalshield, which I rated as very low. Their loss prevention people began calling me. I asked for another provider but they said they cannot do that. At this point, it was clear that Legalshield had no intent of ever providing me a service.
Kayci
Nobody picks the phone it's been 2 month me trying to speak with someone
Nobody picks the phone my problem is stressing me out whats going on lord my car have to many recalls and Nissan dosent comply
Venkata
Services not as advertised
Only for credibility purposes, I am a Professional (i.e. Notable Physician). Read the email thread below between myself and the leadership of LegalShield, it speaks for itself. My first Consultation with LegalShield was accidentally screwed up by them; I had to complain after they wasted my time and energy and the Partner of the Illinois Law Firm eventually intervened but then would not provide the legal services requested and available under the benefits advertised by LegalShield. This email thread below was regarding my 2nd Consultation with LegalShield with their California Law Firm. Summary: Based on my experience with them, Legalshield is a scam and the leadership of the Company does not care about providing the services as they advertise to rope you in. They want people to pay the recurring fee and forget about it like some gym memberships out there and to not actually use the services of the membership. From: {My Name Redacted} Date: Sat, Oct 30, 2021 at 3:00 AM Subject: Message for {Attorney Name Redacted} ({Case Number Redacted}) To: <;;;;;;la at parkstan dot com> *** Please forward to {Attorney Name Redacted} Hello {Attorney Name Redacted}: I hope you are well. Sorry I missed your call on 10/29, I am stuck working night float at the hospital through Monday (i.e. working 7pm to 7am and sleeping during the day). I think this is in regards to the LegalShield {Case Number Redacted}, correct? If so, do any of the dates/times listed at the bottom of this email work for you for the Consultation Call? Let me know so we can schedule a time. Thank you! Dates/Times in PST: November 2: anytime at/after 12pm November 3: anytime at or between 6-10am; anytime after 6pm November 4: anytime at or between 6-8am; anytime at or after 4pm November 5: anytime at/after 8am On Nov 1, 2021, at 4:31 PM, {Attorney Name Redacted} wrote: hi. Your schedule is as busy as mine. Thursday November 4, 2021 after 4 p.m. works or Friday after 2 works. Looking forward to hear from you. {Attorney Name Redacted} From: {My Name Redacted} Sent: Monday, November 1, 2021 5:28 PM To: {Attorney Name Redacted} Subject: Re: {Case Number Redacted} Haha, yeah just not enough time in the day! Can we schedule for 4:15p on Thursday Nov 4th? Wanna call my cell {phone number redacted} or if you give me a number I can call you. I can do a Zoom too if you are open to that :) Sent from my iPhone On Nov 1, 2021, at 5:39 PM, {Attorney Name Redacted} wrote: Hi. 4:15 on Thursday works. Talk to you then. From: {My Name Redacted} Date: Mon, Nov 1, 2021 at 5:39 PM Subject: Re: {Case Number Redacted} To: {Attorney Name Redacted} Sounds good Sent from my iPhone From: {My Name Redacted} Date: Thu, Nov 4, 2021 at 4:39 PM Subject: Re: LegalShield Second Consultation Screw Up -- 1st Correspondence To: MemberResolution at legalshieldcorp dot com>, <;;jeffbell at legalshield dot com>, Member Services <;memberservices at legalshield dot com> Dear LegalShield Executive Team: I signed up for the LegalShield Membership last month and this is the 2nd consultation with LegalShield and it has been unprofessional just like the first Consultation started off, please advise. First one is described at the bottom of the email trail below: Never received the call from {Attorney Name Redacted} as scheduled 11/4/2021 at 4:15pm PST. I wasted another hour of my precious time due to LegalShield's Negligence. From: {My Name Redacted} Date: Sun, Nov 7, 2021 at 3:49 AM Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (2nd Correspondence) To: MemberResolution at legalshieldcorp dot com>, at legalshield dot com>, Member Services at legalshield dot com> 2nd Correspondence, no response to date from Legalshield I received the call from {Attorney Name Redacted} over an hour later than scheduled today at 5:22pm PST. Just like at the beginning of the First Consultation, this Attorney also had no idea about the Case and clearly had not reviewed the email that I sent the Manager of the apartment complex nor the BBB complaint which I filed which explained the entire case. 1) Does LegalShield value me as a customer? 2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back. 3) What is LegalShield going to URGENTLY do about this Situation? From: Member Services at legalshield dot com> Date: Sun, Nov 7, 2021 at 3:54 AM Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (2nd Correspondence) To: {My Name Redacted} LegalShield Dear {My Name Redacted}, Thank you for giving us the opportunity to look into this issue. We regret any inconvenience you may have experienced with your LegalShield membership {Redactetd}. We have filed an assistance request on your behalf. Our Quality Services Department will contact you to follow up. Sincerely, LegalShield Member Services Monday through Friday 7 AM to 7 PM CT From: {My Name Redacted} Date: Wed, Nov 10, 2021 at 12:57 PM Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (3rd Correspondence) To: MemberResolution at legalshieldcorp dot com>, &;amp;lt;;;jeffbell at legalshield dot com>;, Member Services &amp;lt;;memberservices at legalshield dot com> 3rd Correspondence, no response to date from Legalshield See email trail below. 1) Does LegalShield value me as a customer? 2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back. 3) What is LegalShield going to URGENTLY do about this Situation? From: {My Name Redacted} Date: Sun, Nov 14, 2021 at 2:23 PM Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (4th Correspondence) To: MemberResolution at legalshieldcorp dot com&;amp;gt;, at legalshield dot com>, Member Services at legalshield dot com> 4th Correspondence, no response to date from Legalshield See email trail below. 1) Does LegalShield value me as a customer? 2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back. 3) What is LegalShield going to URGENTLY do about this Situation? From: {My Name Redacted} Date: Wed, Nov 17, 2021 at 9:35 PM Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (5th Correspondence) To: MemberResolution at legalshieldcorp dot com>, <;;;jeffbell at legalshield dot com>, Member Services <;memberservices at legalshield dot com> 5th Correspondence, no response to date from Legalshield See email trail below. 1) Does LegalShield value me as a customer? 2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional not and wasted at least 3.5 to 4 hours of my precious time that I can never get back. 3) What is LegalShield going to URGENTLY do ahibout this Situation? From: Member Services at legalshield dot com> Date: Wed, Nov 17, 2021 at 9:38 PM Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (5th Correspondence) To: {My Name Redacted} LegalShield Dear {My Name Redacted}, Your membership {Redactetd}. has been canceled effective 11/09/2021. Sincerely, LegalShield Member Services