Kubota Overview
Kubota has a 1.8-star rating, derived from feedback provided by 205 customers. In the Equipment category, it secures the 22th position out of 656 companies.
Rating
Contact Information
Website
www.kubota.com
Phone
(888) 458-2682
1000 Kubota Drive,, Grapevine, Texas, 76051, United States
Kubota Reviews
Anonim
Lack of power, driveing with full lift capability
I have had different tractors so I can do a reasonable comparison. My biggest complaint is no power in running the bush hog, lift capability, and drive capability on hills with any grad over 5%. I explained to the salesman my property and the 15 degree grades on most of it. I explained my JD 2210 (19 Horse Power) did an excellent job but I believed a larger tractor would do better. The Kubota 25hp failed in every use on my ranch. I had 2 days to return it. I did not get to my ranch for 2 weeks. I am completely disappointed in it's capabilities. It was the cast steel casting and the land pride attachments that finally sold me on the Kubota. The sales staff and the company representative may have suggested a larger tractor after hearing my property description. Now I can't even trade it in without loosing thousands of dollars. I am an active community member and will continue to complain about Kubota for at least 20 years.
Daniel
I am not a pissed customer yet, but you all are working on it.
Your service stinks in Corbin ky. And Somerset ky. As my mower has been down since June first.you are getting closer.
Naresh
Gear box problem . Irresponsible local sevice center
I bought kubota mu5501 in last year. Since last January onwards I am facing gearbox problem .. i called to local service centre armoor show room. He told me you are not bought from our showroom. I went to jagityal showroom it is so far for me. Still bring machinery items from there. And they armoor people not came for fitting also.. iam demanded for you to give me machinery items at the time of need. They are very irresponsible.. iam the one and only using Kubota in my village rest of all johndeer nearly 60. I hope understand my problem..
Jamyiah
Problems with my kubota mu4501
Kubota services problems So many problems Service Oil change Spare parts And etc. Our shoreroom is not responding to my compaunts
Castor
Delay of Delivery
company purchase HYDRA , HYDRA has to be delivered on site location by 10th june 20230, still it not reach by today,even not despatched from dealership, our company now used a rant HYDRA which is charges Rs 10000/ day, it is informed to you due to the delay of delivery which is commited 10th june 2023, dealership must be paid the rent ammount as a penalty
Ionia
The indian country have a Tamilnadu state LC angecy is verry wost deleer and service
Sir. I am ahinbamish.. I by a tractor at 2023 but the tractor wawt just a accident on 30/5/2023 i *** to company the trator but my tractor is not finshed by in a work not a resbonsbilty for this show room for Lc angency i really sad for kubota world my tractor 8/6/2023 is not finshed work i am so sad my work is bending please help me sir
Steve
Kubota customer service
The Kubota customer service representatives are the worst. They are rude and have no knowledge of correctly figuring out a customers needs and don't care.
Anonim
Warranty issue
Side kick 3 1/2 years old has 250 hours of a 1000 hour warranty on unit, dealership declined warranty because of the 2 year warranty that also comes with the this warranty .Please help this senior citizen who was not able to use because of a stroke the day I bought it. Show some compassion in this matter.
Alexandrya
Having trouble with the dealership
Owner is a *** thinks she can do all things and she not even qualified to answer the phone she is rude and she needs to be put in her place I'll go further if someone wants to talk on the phone 567-224-****
Kirk
Unhappy
Unreliable and poor customer service. The dealership said they had repaired my tractor. The work was poor. I ordered a new tractor 14 to 15 months ago. They promised it would be delivered in February. I'm still waiting. If I bought it now, I'd consider myself a fool. Kubota"s customer service line is a joke. It rang and rang with only an automated answer. I called back to try and reach an operator. The phone rang for over 3 minutes with no answer.
Brooke
Kubota does NOT stand behind warranty or products
Do NOT purchase a Kubota if you want a company to not stand behind their products and warranty! I feel like people should know how Kubota treats their loyal customers & not have to go through what we are right now. We have purchased 5 pieces of Kubota equipment and several attachments from Oakway Tractor in Seneca, SC over the last roughly 10 years. We have had 2 skid steers in the past few years & the most recent one being only 18 months old with 1028 hours on the machine. The first SVL-75 skidsteer we purchased had engine problems and Oakway could not get a new engine for over a year. In our line of work he can not be down a machine so he traded the SVL-75 with engine problems in for a new SVL-97-2. The NEW SVL-97-2 is only 18 months old with 1028 hours & they say it needs a new engine & Kubota along with Oakway Tractor does not want to stand behind their 2000 hr/24month warranty! They want us to pay $33k+ for a new engine. They also want to point the finger at our insurance company to be the ones to cover the engine instead of Kubota warranty coverage which is absurd! It makes me sick to know that they do honest & hardworking people this way & try to get away with it. Kubota warranty is not worth the piece of paper that its written on if they dont cover their equipment during the warranty period. Along with the dealership putting everything on us to try & get Kubota Corporation to cover the engine. Its a known fact Kubota has issues with their engines but it is easier to point the finger at others instead of standing behind their products & warranty! We will NEVER own another Kubota or anything with a Kubota engine in it ever again if Kubota does not stand behind their warranty! We have reached out to Kubota corporation via email and voicemails but we have yet to be contacted after 3 weeks of trying to get answers. Please feel free to share with your family and friends so it saves them the headache & financial burden of dealing with Kubota with their lemons.
Priest
POOR Customer Service
Brand New Kabota Z422 in the shop now going on a week for a week for a drive idler pulley. That should NEVER have happened. Only 7 hours on it. 1 week of downtime. Kabotas website says loaners available. NOT so in Maryville TN. ***
Brett
Very bad service
I've been driving excavator for 35 years or so and i have never experienced crap services and ordering parts has taken so far 5 months and they can't give a good reason why taking so long so the people i I'm working for will never bye a excavator from your company again very sad as I've been saying awesome machine
Stephen
New tractor with water in trans/hydraulic system
Purchased a new tractor on 1/18/23 and noticed on delivery that water was in trans/hydraulic system. Dealer wants to change oil and filter. You will never get all the water out per independent mechanic. This is totally unacceptable.
sha
Further process that happens after I complained
I would like to share more details about my complaint mentioned above. Eg: PARTNO - PART NAME -RUNNING HOURS(in a new vehicle) - FREE SPARE PARTS(at the time vehicle brought) - SPARE PARTS(from kubota agency/company)-PRICE(rupee) 1) W86HA-11420 - V-BELT(SC56) - 500 to550hrs - 400hrs - 200hrs - 6000rs 2) W86HA-11570 - V- BELT,SC52 - 500to550hrs - 400hrs - 200hrs - 6000rs 3) 5T079-5**** - ASSY CUTTING BLADE - 1100hrs - no free - 650hrs - 16800rs 4) 5T057-5**** - GUARD KNIFE - 600hrs - no free - 350hrs - 790rs 5) 5T072-2**** - BOLT,TENSION(+) - 1000hrs - nofree - 650hrs - 16800rs 6) 5T072-7**** - SIEVE,ASSY( CHAFFER) - 700hrs - nofree - 450hrs - 11800rs 7) W86HA-46503 - ASSY CHAIN,FEEDER - 800hrs - nofree - 400hrs - 32,000rs oldrate 20,000rs new rate 8)5H601-1**** - ROLLER,DRIVE - 650hrs - 450hrs - 150to250hrs - 6800rs 9) 5T110-2**** - GUIDE(CRAWLER REAR) - 650hrs - 400hrs - 200hrs - 11,000rs 10)5T072-7**** - CASE,UNLOADER 2 - 850hrs - nofree -no idea- 8000rs I specially mentioned these parts Hydraulic rubber pipes,B-BELT,TENSION BOLT,DRIVING WHEEL,SIEVE ASSY CHAFFER,GUIDE are very worst product ever in my experience. and i registered my complaint at NOV 3rd and at NOV 14th the Regional Sales Manager of Kerala and Tamilnadu Region Mr.ASHOK KUMAR AND Mr.PARTHIBAN contact us(through phone only.)for that i would like to thank the related authorities because of you only at least they contact us. They also asked about our complaint and at NOVEMBER 24th Mr.HAJJA - KUBOTA SPARE PARTS INCHARGE and KRISHIMITHRA KUBOTA dealing officers also visited in my residency and discussed very friendly about the complaint.I'm happy for it.but discussion only happens not the solution for my problem.REGIONAL SALES MANAGER told that because of the soil problem i faced these issues in my vehicle.from the day i brought i run my vehicle in same areas only with the same driver with the same care that we given to the kubota harvester. and also told that no any complaints from other customers is the another reason.but many complaints from customer side rising day by day without conducting any customer meet with customers how a officer know their complaints!??. we beg them for conducting it with the staffs but no response from their side.so from my side a opinion is make sure in this quality availability of spare parts with low price or increased no.of spare parts with the same price in this quality.Coordination from the indian kubota to the CUSTOMERS and dealers a customer meet up at regular interval of time is the solution that I expected and told when discussion takes place.Or I need a PERFECT SOLUTION from the company side because in this condition I run my vehicle is one the hardest situation ever.I think the related authorities will involve in my problem and makes a solution as soon possible.again THANKYOU for Support and interacting with the related authorities to contact me
Edwin
All around deception and cover up!
Bought an L4700 Kabota 8/24/21. I had it loaded up with everything I could need for my construction company, front and rear auxiliaries canopy, and a lot of attachments. At the time of purchase I was inquiring about a hydraulic auger for the loader quick attach. The sales man at Nel's Tractor in pine city NY. told me that Kabota did not make one for my size tractor. I was specifically told that my tractor did not have enough hydraulic flow to run one. Conveniently enough though there was a rear 3 point hitch one right there on the lot! So I settled for the three-point hitch unit believing that my tractor was incapable of running a better unit. At that point, I also purchased a hydraulic down force kit for the 3 point hitch unit. Then I waited patiently for 9 months. In May of 2022 after waiting for ever. I finally received a call that my tractor was ready. When I get to the dealer, I decided to see how my new equipment works. After an unsuccessful attempt, I asked the technician to show me how it works. During that time I noticed that two of the high pressure lines were going to the same side of the hydraulic cylinder. The technician told me it was supposed to be that way. I knew from my experience that that could not be right. So why the technician was trying to demonstrate it for me the piston seals blew out and doused me with hydraulic fluid. At that point I told the technician I will not be taking receipt of the tractor because it wasn't right. So by the hydraulics being hooked up in properly it bent the boom on my auger attachment. I did not notice at the time. I called a week later to see if my tractor was ready. I was told it would be ready by the time I got there. So I get to the dealer the tractor is not ready it's all in pieces and I said look I've got work to do I'll just take it and finish it myself. After the fact I did research as to how much hydraulic power is needed to power a loader arm hydraulic driven auger. Only 10 gallons per minute are required Kubota actually makes one that will fit my tractor my tractor produces 25 gallons per minute. So after everything I started calling Kubota and wanted the boom fixed because it's not my fault they refuse to help they refused to make the dealer make it right. And on top of that I was told by the regional manager for Kubota above the dealers at the reason he lied is because he doesn't have the contract to sell that piece of equipment. He did not seem surprised by the deception, nor did he care. At the end of that conversation it for the some of tuff luck! After being sold the wrong auger, then it being damaged due to improper technician installation, no relief. The down force does not work well enough for the soil conditions here, even though I was assured it would during the purchase. After all this the next time I went to hook up the back *** I was unable to. The wonderful technician also installed the rear remotes in a place that kept the backhoe from being able to attach. Once again I had to fix it myself!