Kia Motors Overview
Kia Motors has a 2-star rating, derived from feedback provided by 2300 customers. In the Auto category, it secures the 2th position out of 267 companies.
Rating
Contact Information
Website
www.kia.com
Phone
(800) 333-4542
111 Peters Canyon Rd., Irvine, California, 92606, United States
Kia Motors Reviews
Andrea
Needed help with getting a free wheel lock.
I have a 2015 Kia Soul. I tried to get a free steering wheel lock by using the email that was in the letter that I received from Kia. I called and asked for help. Was told by some rude individual that I had to do it myself. Went to Kia here in Lumberton, and still no help. So yes, I am truly pissed. Just needed some help.
Amanda
My car got broken into at the dealer
Updated by user Jul 26, 2023
Never, the way the general manager at drivers village Willis Amica treated us is the ONLY REASON I WONT BUY KIA AGAIN
Original review Jul 25, 2023
Do My car was broken into at the Kia dealer that was there for service and they are being so disrespectful and dishonest and disgusting! I will NEVER purchase a Kia again and Ive been purchasing them for years!! Someone tried to steal my car and ripped my whole ignition out while my car was in Willis Amicas possession and they said its my insurance companys problem! Yet my keys are in their possession and my car
Guy
Kia picanto stopped while driving!!!
Subject: Kia Picanto vehicle breakdown 3624****, Guy Shemesh Tel. 054688**** Greetings, I am writing this letter regarding the aforementioned vehicle that was delivered to me on 03.14.23 and in light of a malfunction that first occurred on 04.28.23 And back today 20.07.23 and this after several conversations with you First of all, I am not clear about whether the problem was not dealt with today and after I asked to speak with a manager and get an answer, is your answer that I will send in this email (where you commit to an answer of up to 14 business days)? I will repeat again the problem that happened on 04/28/23 and returned today 07/20/23 (I should note that a few days ago a situation occurred where the vehicle did not recognize the key again for a moment but this resolved itself immediately) On 04.28.23 the vehicle suddenly stopped while driving, while slowing down for a traffic light and stopped It was not possible to start the vehicle again, the vehicle displayed the error of "unrecognized key" without abilities to move it I immediately notified the police because it was a situation where the vehicle stopped near an intersection and was a danger to me and the other drivers, I spoke to the Kia customer service center who were unable to solve the problem over the phone and ordered a tow truck. Since it is a Friday when you work half a day and you don't work on Saturday, the car arrived and was serviced only on 04/30/23 I would like to point out that the first problem happened when I was leaving for an annual vacation, which caused a lot of heartache in addition to the other associated expenses such as the loss of a day of work when arriving at the garage and more I drove on 04/30/23 from Tel Aviv to the central garage in Rishon Lezion and after an inspection I was told that the source of the problem was not found but the sensors were cleaned but according to their understanding this is not what was supposed to cause the problem The fact that they did not find the source of the problem is very problematic because, as I have mentioned to you several times, malfunctions can happen, but if you do not know what caused them, then they probably did not solve the problem and it is likely that it will return again, which is worrying and worrisome. My life and the lives of those around me!!! I should note that in an attempt to understand whether the source of the problem is in the battery, I was told that it is not and that it is completely normal Today I got to the car and again the car displayed the error of "unrecognized key" without abilities to move it I spoke to your customer service center and again ordered a tow truck, according to the terms of the insurance, the tow truck only takes the vehicle to the garage if it cannot start the vehicle This time, unlike the first time, they were able to start the vehicle and therefore the vehicle is not towed despite all the explanations and pleas on the matter I explained to your representative everything that happened today and I will point out two main things The main thing is that I am not ready to drive a brand new car that has been on the road for four months and that may not start again and what is worse is that it will happen again while driving because it is a real danger to life Secondly, in all the conversations with you today and my explanations regarding the situation and my request that you pay or I will pay for additional towing services myself and I will receive a refund, they were answered in the negative The vehicle is now at my home address: Hakavi 19 Tel Aviv and as stated I do not intend to drive with it and endanger my life and the lives of others as stated I want to buy a new car for the first time in my life. I came to Kia because of what I thought and perceived as a symbol of the reliability of cars otherwise and in light of the fact that I did not receive an answer and I do not intend to drive again in a car that may stop again while driving and endanger life. I request: Receive a new vehicle that will be tested by you and an external expert and this time confirm its correctness! and also expects adequate compensation for the aforementioned expenses and mental anguish Regardless of the above, I would like to point out that in my profession I manage digital campaigns and in light of what is said in our sources "the public will know and beware" I will examine the possibility of launching campaigns on digital networks, including sponsored ones, of course after consultation and examination with the legal department on the matter I promise that I will take care of a thorough and effective campaign that will include a Gantt chart Of course, the issue will be for the benefit of the public I also want to know something important: What is the number of inquiries about the problem with the car I bought from you in Israel and around the world and is the problem not solved in other countries of the world and people are sent to drive with them? I would like to point out that the letter was written before legal consultation regarding all the issues raised and I reserve within 10 working days from the date of sending this letter, I reserve the right to act by all the means allowed by the law, including applying to legal courts. post Scriptum This messege was translated into Hebrew by Google Translate
Heather
Air conditioning
I purchased my 2022 Kia Telluride at Jim Shorkey Kia in Wexford Pennsylvania last August. From the moment my car was delivered my air conditioning didnt work. I called their service department to get it in to get checked on and I was told it would be 3 months until they could get me in. When they FINALLY got me in, I had a lady from service call me and tell me before they even looked at it that they experience this type of issue when a boulder is kicked up and hits the condenser. I told her that was impossible since I just got it off the lot brand new with 15 miles on it. Once they diagnosed it I had a gentleman call me back and use the same vernacular I ran over a boulder and it hit the condenser and that it would be $1000. I told him that was impossible it didnt work from the moment I drove it off the lot and I found it funny I havent heard the word boulder as many times as I had heard from their service department. After leaning on them they finally agreed to fix it at no cost. Fast forward 10 months and here we are again middle of summer and the AC is no longer working AGAIN. I call their service department and they tell me they cant get me in until the end of August. I told them that it is completely unacceptable as I travel long distances in my car for work and I need the AC in the middle of summer. Their service person then preceded to tell my husband that if we dont like it we can take our car somewhere else and then hangs up on us! Buyer beware. If you live in Western PA DO NOT BUY FROM JIM SHORKEY IN WEXFORD if you plan on using them for service. And if you are looking at Tellurides it appears there is some kind of design flaw that will put you out $1000 potentially any time you drive your car.
kenneth
Senior citizen with 2022 Kia Sorrento. cant get help in a timely manner from Kia. leaving to seniors with out a car for a least the next 2 weeks.
Updated by user Jul 18, 2023
still no help
Original review Jul 21, 2023
My 2022 SORRENTO, 12800 MILES BROKE DOWN WITH PROBLEM FOR THE SECOND TIME. KIA is not helpful. We will be stranded Im getting any help I was told by the service woman at LEE JOHNSON KIA thats is not their problem. so if you dont take your car to where you bought it then i guess KIA and the dealerships dont give a damn. LIKE THEY HAVE TOLD ME ITS NOT MY PROBLEM ITS YOURS AND JUST LIKE THAT YOU ARE SCREWED
Moussa
Customer exploits and customer negkect
Kia world Moussa bouare Greetings Kia.Corporate: My name is Mary Yahweh. Thank you for hearing my plea. I am a legal caseworker by trade and a judiciary ambassador for disadvantaged people. Moussa {{Redacted}} a Legal immigrant from Africa fears he has been exploited by KIA World in Joliet Illinois and wants to be immediately reimbursed due to a fraudulent contract, customer exploitation and neglect. We appeal to KIA World corporate to call your KIA world office to take back the car and communicate with their customer -Moussa {{Redacted}} at (312) 937-**** Moussa now since they will not communicate wants to charge your office with fraudulent paperwork and customer neglect: not installing the anti theft device he fears has endangered his life. I suggests they proceed to: take back possession of the stolen but now found vehicle Cancel the high interest loan of over $30.000 with Capital one-and pay Moussa {{Redacted}} $5.000.00 USD for the human disrespect and damages such as for the: towed vehicle storage by police pound, his attempt at repairs until finally giving up and now lately being fearful to keep the car now known to be stalked by gangs in Chicago . Moreever especially with No support from KiA world Or Chicago insurance. KIA world Joliet (815) 725-**** after Capital cleared the money just stopped taking he or his wifes calls. In addition to waiting five hours at a time on hold with music with no response from Chicago Insurance Company adjustors case number IL58600**-** telephone of office dialed for weeks with no reply with this insurance number:,(708) 552-****. Then to understand when trying to get the city sticker that the person he brought in only as a guarantor co signer was put on the papers as the buyer he never knew this Lets backtrack: Moussa is a new 2021 KIA Seltos jeep owner whose innocence to Capital systems was exploited and by the dealer being negligent and not adding the anti theft software his lifesafety and his livelihoodunable to work with a stolen car that needed repairs this idle KIA has even affected his ability to Pay his rent for May and June 2023. Many love the KIA product and brand and certainly Moussa did too, but when he bought the KIA on May 15th from 2525 W. Jefferson in Joliet no one told him about the recent theft problem nor did they add the anti theft software program to his car before he drove it off the lot. Six days later on May 21st the KIA was stolen. Not only was it stolen but when they found it he felt driving this vehicle in his neighborhood endangers his life. So he fears this vehicle is not safe to drive in Chicago and the dealer neglecting to add it was unethical and brought risk to his life KIA cars he learnt after his car was stolen especially those without anti theft mechanics have become prime targets for theft in the USA and in Chicago he learnt on YouTube it has gang thefts targeting KIA. Now Moussa feels he is now unsafe in a KIA in the neighborhood he lives in and the dealer showed lack of empathy by not protecting their product. Moussa was previously a KIA fan, so sorry for this. Too add that Moussa Bouare a legal African immigrant and permanent resident of Chicago is a very innocent victim who was taken advantage of right from the start of the purchase: it started from the KIA dealers office, the finance officer, then the insurance broker, and now the claims department. All targeted his naivety in the American business world and his new English speaking language gaps and got him in the vehicle and out the door with no theft protection software, faulty sales papers, and a extremely high interest rate car note payment with Capital one.To also mention he explains to me a very faulty and non Responsive car insurance plan as well. He and his family are now suffering because of all of this negligence that is purely due to neglect and lack of Ethics stemming from a KIA World office making a deal without informing or protecting the car or the customer k The sales problems... though Moussa had enough income he has little credit history and they asked him for a Co-signer, his mom in law agreed to Co sign but during the process he said she constantly asked the financial officer was everything in Moussas name because sge would not be around. They replied yes.. Therefore his mom in law left town and Moussa left the office believing he was approved as the car owner and his mom just a guarantor. When he went to apply for the city sticker he was told his mom and law was listed as the buyer and she needed to fill out for the sticker .he has no sticker yet . Next, he had no clue KIAs were being stolen, though he lived on the south side of Chicago none of his cars were ever stolen before. The wrong is KIA World knows their cars had this lack of theft protection so why are the cars leaving the lot without adding the electronic anti theft software program to protect the car and their customers? Moussa only learnt about the theft and the software that should have been included in his deak after the car was stolen. So Moussa leaves the lot with the new KIA and one early morning 6 days later he finds broken glass and a missing car. He immediately files a police report and reports it to the KIA world dealer. He calls the insurance to report it too. The car was found 3 days later undrivable for the most part, because he could not start it. The window and steering wheel cracked. He thought to fix it his self because the insurance Chicago Auto Insurance was basically non Responsive. He is storing the car out if site because he is now also afraid to drive it .. Next, He no longer wants to do business with KIA world because they just took the money, and gave him no anti theft protection and then underwrited him with a bad insurance plan. Moussa fears he has been exploited and the contract is fraudulent. I expect because we are fair and hardworking special instruments of god before loudmouthing we want to give the corporate office a chance to rectify the matter. The Best scenario now since Moussa has concluded he has been exploited is to repossess the car and contact Capital One Bank to settle or write a check for $35.000 to Moussa and let him repay their own debt to Capital one. Even Capital One does not deserve this high interest rate if 18 percent? Since he suspects fraudulence with the contract and customer neglect its better for all parties to quietly retract the deal . Compounded with, the insurance people never answering the phone he gave up and distrustS all associated with his KiA purchase at this point and wants out of this unjust deal he says KIA Corporate can help...KIA WORLD Joliet anxiously sold him the car...had him where he thought he was the car owner...brokered him a bad insurance deal due to them knowing that many insurance companies bailed out of insuring KIAs because of the theft issue. And on top of that did not offer him ANY support when he first wanted to repair the car. Consequently we appeal that KIA corporate steps in and have them pick up the car and clear the debt and reimburse Moussa for the fraud and neglect I feel that Moussas innocence is being exploited and these dollars that are winning over ethical business practices and humanity have to be adjusted to what is fair. ..the gods are angry because the business world has lost systems of love and respect for people and our environment. KIA Corporate I plead with you to fix Moussas problem today... Anyone who hears this story if we share it, and we might . .this will further damage your sales. I suggest that AKL dealers are infirmed to tell the customer and take the due diligence to add anti theft protection additions to the cars before it leaves the floor ...we have already learned from Moussas case that making money superceded KiA World in Joliet protecting its property or customer. We learnt money takes priority over ethics, and the fair treatment of customers. corporate KIA Here is an opportunity to right a wrong . Call Moussa direct at (312) 937 **** Call your dealers office at: (815). 725-**** Call Chicago Insurance at (708) 552-**** Insurance for Moussa {{Redacted}} case number IL58600**** The car was put in the name of Phyllis C Ba or Phyllis Craig Ba a senior retired USA citizen who thought she was only signing as a co signer.not a buyer. This is senior abuse and fraudulent. I believe you will make haste to right this wrong Genuinely, Mary-Yahweh. -
Randy
Disappointed in dealership
My 2012 kia sorento stalled on my wife in the middle of the night on a highway on may 26th , called kia of bloomington indiana they said it had 5 recalls one including the engine , they gave an appointment time of Tuesday, thats all they said except they will try to work it in . 26th was on a Friday, Tuesday rolls around, car still stiitng called , oh your appointment is not until the 13th of june , we said you told us Tuesday, there response was well that is a Tuesday , super frustrated not having this vehicle we waited , finally got it in on the 13th was in the shop for a few hours , they called and said it was ready but there was a probkem .. they said it had an internal crack in the block . Now keep in mind IVE been in the automotive field for 40 yrs so your not talking to one of your non automotive people , curious i askes how they came up with that conclusion with me knowing and explaining to them HOW to check for an INTERNAL CRACK all they could say was they followed kias procedures.. getting mad i said are the fluids full he said they should be , ok my car was due for an oil change so i go and check everything they DID NOT do the engine recall after saying they did , it had the same old oil and level as i dropped off hmmm to check for bearing wear and to find an internal crack you have to at least drop the damn oil pan ..!!! What kind of *** are you guys trying to pull and how many damn times ...then tell me its going to cost $12,458.80 to fix a $6,000 car i will never buy another kia ever and i will spread the word on how the dealship screws everyone so they can make money in fact im going friday to pick up our new Toyota highlander, and they wouldn't even help us with a loaner just because we bought it through hubler Chevrolet and not there place Community kia of bloomington... this is total *** to be treated like this and lied to on the recall .. did they even do any of them? Just because they said they did i know alot of people , and they say you tell one they will tell 10 on and on i will run that place into the ground !!! You are ***
Doreen
Car broken into
On jun 13 2023 at 9:12 my car (2019 Kia forte) was broken into, according to police they said that the thieves were trying to steal the whole car but they failed, so they managed to break a window on passenger side and starter too, therefore I cannot start the car. I have already talked to my insurance but am waiting on their final say and also i tried to call you guys (KIA MOTORS). And see what we can do about it.
Daniel
Poor customer service
So I had been run off the road by a speeding car so in order to avoid mpaxt I hit a curb and busted a tire. So I get the spare put on and I drive it to Kia.. it was 5pm I looked at the service advisor and said I know I bought the protection package for my Kia , which in fact I did.. so I had one busted tired and one dinged wheel on the passengers side. Its a covered claim by the Insurance I bought through the Kia dealership. Well here is the loop hole the tire sensor isnt covered so the part is 86. The labor 100.. but the insurance was covering the labor charge to install the tire and so I had to fight tooth and nail to say I wasnt paying labor for the part to be installed in the tire when the labor was covered by insurance to replace and remount a tire. Thats double labor.. did the service tech Tessa speak to me no!! She refused to take my calls than I speak up Monty the service manager who hears why Im upset and tells me he will get back to me the next day.. next day I wait til noon to get a call no answer and its Saturday so I call again I speak to the receptionist and she again is trying to help me as Monty wont get on the phone with me.. at all.. he relays the receptionist what to tell me. I go to pick up my car its supposedly ready.. and the hubcaps are cracked and out back on did the Kia dealership tell me a price for them no. When I walked into to pick up my vehicle Tessa was there she wouldnt even speak to me. She gave my paperwork to a trainee to handle. Poor customer service and poor quality listed on my invoice was a small light that needs replacing and my internal air filter for tge ac which has been replaced.. I think Pensacola needs another training session on how to treat customers disappointed and disgusted
Hendryx
Kia engine class settlement (2015 Kia Soul)
Updated by user Jun 15, 2023
KIA of America reminded me of a used car salesman, slimy and manipulative and always pretending they have your best interest in solving the issue at hand.
Original review Jun 14, 2023
While I waited on hold for the Kia customer care center for over 2 hours to speak to a representative, I wrote them a letter describing what I was told by the Kia engine class settlement administrator. I was told that my engine warranty was extended to 15 year/150,000 miles, and they could not do anything for me until the engine had experienced complete failure or fire despite me telling them the engine had only 54,215 miles on the odometer but uses oil at the rate of approximately a quart every 400 miles. This does not even make logical sense, and now I fear for my safety due to possible engine fire and catastrophic engine failure at any point in time. I sent off the letter to the customer care center and waited for the representative to talk with me. About 2 hours later the representative finally spoke with me and I told her the same thing, she advised me to take it in for a diagnostic check but told me I would have to pay for it up front and I asked if Kia could pay for the diagnostic because they already admitted the engine had problems and that is why the warranty was extended. Kia customer care refused to pay up front, instead insisting that I pay for it, and they might reimburse me if it was in fact an engine problem. I told her excessive oil consumption is definitely an engine problem, and I was not going to throw good money after bad, she still refused to work with me, so I told her I guess we will have to wait for engine failure then and said goodbye. The bottom line is Kia is a *** automobile and Kia Motors of America would rather wait until the engine suffers catastrophic failure than rectify the problem ahead of time. This is not a way to run an automobile company, and the whole situation with Kia is sad at best. Shame on you, Kia ! Do Not Buy A Kia.
LaShonda
5 weeks of nothing but excuses
I bought my 2014 Kia Sorrento from Greenway Kia West and always took it there for maintenance. The last time I took it was for a tire sensor light. When I dropped it the service manger was there and he noticed my engine sounded funny. I asked if they could check it. Less than an hour later the advisor Tony call me and says that they need to replace the sensors in both tires and it would be $1167. I said no and asked if they checked the engine noise and he said no because that is not what my service appointment was for and it would cost me another $250 for them to diagnose the engine noise. At this point I was pissed because they had my car and could have easily checked the engine. I wasn't giving them another $250. The engine light was on at this point. About a week or so later my car completely turns off while I'm stopped at a red light. I take it to another mechanic and he is like your engine is shot, call customer care and see if they will fix it. I call customer care and they told me to take it to another Kia dealership and have them diagnose what the issue is and the cost. She created a case and told me to call back once I had the info. I drove my car to Kia of Clermont on May 3rd. It took them a week to diagnose that my engine needed a major repair and it would cost $6500. I called customer care back and then the run around started. They wouldn't take the information from me they needed it from the dealership but they would email the service manager and then the regional manager would determine if they would help with the repair. Two weeks no response. I called the dealership and they never received the form. I got the new service manager info and called customer care and they sent him the form. On May 15th I finally spoke to the service manager at the dealership and he claims to have never gotten an email. I call customer care again and they try calling the dealership - no response. I called at least once a week and it's the same story- the dealership hasn't responded. I had a case manager via customer care that never called, text, or emailed me about my issue. The dealership claimed to have sent the paperwork on 5/23 but again customer care said they didn't receive anything. I asked to speak with my case manager and he could never be reached. This went on for four weeks. I finally got a response from customer care after my husband posted on social media how *** Kia is for their lack of response and care for their clients. They denied my request for a good faith repair on 5/30. At this point I had spent almost $1200 on rental car fees and wasted countless hours going back and forth with customer care and the dealership. The jokes on them though because I went next door to their competitor and bought a brand new car. Kia customer care is a joke. Getting your issues resolved with the dealership is more painful than waking up in the middle of the night and you step on a lego. I absolutely will not do business with Kia again.
Charles
Local dealership in Renton is not communicating at all from the service department. In order to talk to them you have to drive down there and if the correct person is not available, they can’t help y
Hade my car towed there as they are the closest dealership to my house. EV6 first edition. They said that they would call. After not hearing from them for 2 days I drove down. I was told there is only one person (Jared) that has any info. He was busy with someone else so I waited for 20 minutes only to see him standing out back vaping! When he came in he told me that there was a component failure and he had to file a warranty claim. I asked him to call me with an update every couple of days. After not hearing from him even after leaving messages on his voicemail for a week I drove down to the dealership and he said he had heard nothing. I once again asked him to stay in touch. This has never happened. A week later I went back and he offered me a loaner car. While one was not available immediately he asked me to stop by later. I did and received a Kia soul that was empty on gas! Had to gain access to my car as there we some items that I needed. He showed where the car was and allowed me to access it for the items I needed immediately. Once again he promised to contact me within a couple of days with an update. He never called! I called back on an asked for an update I was told I had to speak to Jared and they transferred me to his voicemail! Leg a message and got no return call. Wen back down to the dealership and was told that the warranty repair was approved. Now the needs to order the part. A week later after not hearing anything even though I asked Jared told me the part was overseas and he had no clue when it would arrive. I complained about having to drive a gas vehicle around and he said he thought they had a loaner ev6 available. He disappeared for 10 minutes or so then returned stating that he coul not locate it and he promised to call within 2 hours. I never heard back from him. Anothe week goes by and I now need access for some additional items. Driving down yo the dealership once again. Of course this time Jared was at lunch! After searching for 20 minutes they found my keys and said you know where it is parked just bring the keys back to me. I did so and the young man said he would leave a message for (Jared to call me as soon as he returned from lunch as I wanted an update and Jared was the only one who could give it to me. Needless to say, I never heard back from him. I am still driving around a gas car and making a payment on an electric car that is not usable.
Christina
Dissatisfied Customer
Hello, I have been contacting my local Kia where I purchased my vehicle since October 2022. I was having issues with my transmission and a bunch of lights coming in and off in the car as well as the LCD screen blacking out and not coming back on. Also the push button start would keep cranking and not start would have to push to stop and keep trying till it finally starts. It took till May 5th 2023 for them to finally get the car in and have a loaner car for me as I dont have another vehicle. I had another issue in March where the car started shaking, check engine lights came on while idling and I shut the car off and it wouldnt start just kept cranking. They recently replaced my transmission cause it had an issue that I dealt with since October 2022 and told me they couldnt duplicate the lights and lcd and car not wanting to start. I picked the car up from the dealer 5/23/23 and within 2 hours I had the issue with the lights on the dash this time the forward collision was the one that came up and it braked on me in the middle of a busy road while I was going 40 mph and I almost got rear ended! I called the next am when they opened to tell them and they told me they have no loaner vehicles and they could put me into rotation again. I looked over my paperwork and in the 2 weeks they had my car they only drove the car a total of 4 miles, that is not long enough to diagnose and issue. I have nothing but unsatisfactory service from this location and I have been with them for almost 5 years! By the time they get me in again if I have to wait 6 months again I will be turning the lease in.
Douglas
Roadside assistance frustrations
Updated by user May 30, 2023
As of today, May 30th, there has been no resolution by KIA Motors. Last Friday i had contact with a representative whom said she would look into my issue and get back to me and has not yet gotten back to me.
Updated by user May 25, 2023
I would like to use this company because roadside assistance was one of the benefits of purchasing from KIA.
Original review May 24, 2023
On April 28th, I was driving my 2023 Kia Niro PHEV and was in the mountains of Arizona when I hit a pot hole and had a flat tire. I contacted KIA roadside assistance and was told the nearest dealership was over a 100 miles away in either Flagstaff AZ or Mesa AZ. I was told because of the distance, that if I could find a tow service closer to use, I should use that service and pay them myself and then submit a claim for reimbursement for towing. KIA roadside assistance person told me to call 911 to find the nearest towing service. I did so and ended up only having to have my car towed about 3 miles to Heber, AZ where I was able to get a new tire put on my car. I did submit a claim and have now found out that my claim has been denied because it wasn't towed to a dealership. I made the phone call about noon AZ time close to Heber AZ on April 28th on a recorded line. Would you please listen to that recording as you will hear that I was told by a KIA Roadside Assistance representative that I should secure my own towing and then submit a bill for reimbursement. I have been on the phone with KIA for the past 2 hours trying to resolve this issue and I keep getting sent around in circles. Here is my claim number: CLM202305-****15 I was very frustrated when I was talking to KIA roadside assistance on the 28th and am also frustrated today as I have spent over 2.5 hours on the phone getting sent in circles trying to resolve this issue. I was told I would be sent to a representative that could listen to the recorded phone call to hear that I was told by a representative that I could secure my own towing service and be reimbursed for the towing. When this representative sent me to another representative, it was a representative that was not a supervisor, had no idea why I had been sent to her and she sent me right back to customer service at 800-333-**** who then sent me to 520-770-****. So far I have been on hold with that number for over 40 minutes. I would certainly appreciate your help. WE are brand new KIA owners and enjoy the car but have been very frustrated with the roadside assistance. Thank you
George
Recurring issue
Updated by user May 08, 2023
It is only fully developed in the dealers interest.
Original review May 08, 2023
Today, Sunday May 07, 2023. Battery dead again! This is the 4th Kia battery in 2.5 years. I cant recall exactly how many times I have had to deliver the car to Bev Smith Kia each time, which with tomorrows (Monday) return will be 5 or 6 service times, still no solution or viable diagnosis as of yet, except from the corporate diagnosis offered: I dont drive the car enough! Hilarious! With its current mileage I am driving approximately 7,000 miles a year. And that is not enough? What if I could speak to your future buyers and tell them not to buy unless they can guarantee 7,000 miles per year; or it would not start! I actually added up the time Bev Smith Kia has had my car in the last 6 months. That totals 21 days I have not had a car. One would think with these problems, a loaner could be arranged. But that has never been offered! Added up, the tows, jump starts, and Uber rides to the dealership have cost me several hundred dollars. And your Kia Roadside was even worse! On the first time this happened last October, roadside service never showed up! I had to pay for the car to be delivered to Bev Smith Kia. So, then I joined AAA because I felt that would be more dependable. How did that go? Between my partner and I we were authorized to make 4 annual calls each for emergency road service. So now we have only 2 service calls left. Great! I will have to use one of those tomorrow to get a jump start so I can deliver the car to Bev Smith Kia, likely for another 5-6 days, with no diagnosis. Just add it to the costs and denial of service time I have already spent! Now, I am the first to say, I have been a loyal and dedicated Kia user. My first Kia Sorento was 2015, and it was perfect! I am a big fan of the normal product, and I convinced two neighbors to purchase a Sorento. I am convinced that my 2015 car gave me all around superior benefits, drive, ride, handling, comfort, style and gas mileage. Friends have asked me about my Sorento and I have said many times, Kia will be the only car I will ever buy! Until this problem, I would have said the same thing about my 2018. I have truly loved it until now. My next Kia was going to be the Telleride, which I have test driven at Galeana Motors in Fort Myers, Florida. To be clear, I do not enjoy having to take time today to write you again, I have better things to do. But you need to know just how much Kia has alienated me. I will not recommend Kia vehicles, and additionally, I will steer people away from Bev Smith Kia. It is inconceivable to me that this problem cannot be diagnosed, more less repaired! FYI, your Tim Seymour and Seth have been the only bright light on this whole dark situation. George M. Carpenter 239-250-**** gmcnaples@***.net
danae
Very long problem that has gotten no solution
Good morning , here is a little outline of what i have been dealing with . Case # 1525**** 2017 Kia Sportage 49,000k miles VIN: KNDPN3AC4H724**** 11/29 brought car for the first time to have checked out because of engine rattling *garden grove kia they had for a week and couldnt get to duplicate but suggested i get oil changed and have transmission fluid flushed. We promptly did both. Same problem persisted. over the next month the engine rattling was still occurring even after transmission flushed was performed and fresh oil change. Most of the time when the problem would occur it would be upon start. A few times the issue happened while driving on the freeway. Once while it was pouring rain with my daughter in the car and i was scared to death for the safety of my child got the engine rattling issues on video while my husband was in car and i could safely get out and video it. called back to Garden grove Kia and brought back in to have issue looked at again. Jan 4th brought car back to Kia garden grove , once again they couldnt find out the problem. Spoke with Kia corporate and they said to move to another dealership. we moved the car to Kia Car Pros in HB . Jan 13th Donaldo called and spoke to me on speaker phone with my husband in the car saying that they got the car to duplicate the issue. said they thought it might be spark plugs so they needed to change them out . after another week I called back to see what was going on with my car. Spoke to Danoldo again and he said good news is they changed the spark plugs , but thats not the issue. they were gonna do more testing and call me back. They didnt , once again i called to find out what was going on .. it had now been over 3 weeks that i didnt have a car. i was ubering to and from work , not able to pick up my daughter. I spoke again to donaldo , he said good news is they figured out the issue and it was scorching on one of the cylinder walls which means it needed to have the engine replaced .. which was good news because that means its covered under the warranty. i cried tears of joy because i had been so frustrated with dealing with my car and been so anxious every time i would drive it and it would start to shake and feel like it was going to blow up. After him saying that the warranty would cover the new engine i asked him about a rental car now that its said to me that its under warranty and they found the problem . it was a thursday that he said the paperwork was submitted to corporate. i called saturday to make sure it was submitted so i could get a rental car that would be covered by kia. he said yes the paperwork had been submitted so we would be good and sent me over to Enterpirse on Beach and Slater in Hb. They were great and said they would get the payment from kia and i felt relief that things were being handled. A few days later i called to find out once again what was going on with the progress . Donaldo said he needed all my documents of service over the 5 years i have had the car. i tracked all them down for him over the next week and sent them over. After another few days i called again to find out the progress .. once again id like to point out not ONCE did anyone from corporate or the dealership EVER call me to inform me of what was going on. Even after calling and them saying we will call you back in five mins they NEVER did. After calling back to find out i spoke with a different person , (steve ?Mike ?) he said i am sorry but Donaldo has told you the wrong information and got your car confused. at this point i was very confused because i have been dealing with this for now over 6 weeks and have been in a rental car for 2 weeks. I am now more confused as ever. i said i would call corporate and find out what the deal was. i called and spoke with a women who said the case at the dealership was still open and that i didnt need to get my car that they were still working on it. Which is where my emails and calls with Thien would start . my husband and i sent about a dozen emails to anyone in corporate to get some help in this issue. we had been given the run around and i just want my car to be fixed so i can feel safe to drive it. When i finally was able to speak on the phone with Thien he asked what i wanted to accomplish ? i said i would like my car fixed under the warranty that i was told and to have my rental car covered. i also told him i would be leaving out of the country for two weeks in march 2nd,2023 and would love to have something sorted by then. he then told me he would be also leaving the country in the next few days and that he would get some sort of answer for me before he left. A few days later i had not heard back from him so i called (got a voicemail) and also emailed and got an automated response that he was out of the office until march 6th! So once again another person who said they would deal with this dropped the call again . i would then call corporate multiple more times and ask to speak with anyone who could help me. Anyone who i spoke with said Thien was the only one who could have access to my case. i was also told to email him asking for his supervisor to get back to me and that someone would get back to me. once again never did i hear back from anyone. Now ive had the rental car for many weeks , i was concerned that i would be stuck with this bill. i called Enterprise to find out if kia was going to be covering the bill of the rental car because i would be leaving out of the country. I was assured that they would contact kia to receive payment and that i was all set. i felt some relief and figured that once Thien would rerun he would get this all settled. Fast forward to being in Vietnam with my family on this trip we had been planning for years .. to wake up to a text from Enterprise saying that Kia had declined payment and i would be charged the entire amount of the rental car. Great way to wake up. Especially after spending endless , countless hours on hold , on the phone , emailing to Kia Corporate to be proactive in handling this issue so i could enjoy this once in a life time trip with my husband and daughter. After being anxious and stressed about this giant bill from Enterprise i called Thien ( at 25 cents a min in the middle of my trip ). His answer to me for not getting back to me was that he was sorry but no one at Car pros answered his call and then he left for his vacation. Thats the answer i get and an im sorry but theres nothing i can do. This is the answer i get after many many many hours trying to find out anything.. after being told the engine was getting replaced .. after being told the rental was being covered.. after being told they replicated the issue ,, after being told not to worry this was good news that it would be fixed . i was lied to and lied to and lied to over and over again . i am extremely disappointed in everyone i have dealt with. i am disappointed that i ever purchased a car from a company that has had zero respect for my time and for my safety. i am disappointed that im one a once in a life time trip with my family spending my time worrying and stressing and writing this email. when i return back to my home i can look up all the dates and names i have written down but for now this is what i have been thru and im hoping that this isnt the final story to this vehicle . Danae
Kerry
Resolved: Losing alot because of kia.They won't pay me my money
Updated by user Mar 17, 2023
Company fixed the issue and I have been provided with full refund. After we had the interview,i finally got someone two days after to speak with and they stated my refund was ready to be issued..I received them by FedEx. last Friday.Thank you...I did send a email statement to your company then...I haven't cash the checks as yet hopefully there will be no problems with them as I'm out of town.
Original review Feb 15, 2023
Gap insurance paid kia and i was to receive the refund its been over 3 months now i am..Also the dealshia send kia finance my check when Kia was already paid all by my insurance and gap...now its been months and i have to be paying uber every dam day because kia wont release my cash for me to get a new ride.. This is totally inhumane and just unbelievable