Key Bank USA Overview
Key Bank USA has a 1.3-star rating, derived from feedback provided by 157 customers. In the Banks category, it secures the 50th position out of 469 companies.
Rating
Contact Information
Website
www.key.com
Phone
(800) 539-2968
127 Public Square, Cleveland, Ohio, 44114, United States
Key Bank USA Reviews
Jean
Overdraft fee
I was wondering if i could get some of my overdraft fee waved . Whats about overdraft protection plan am i enrolled? Thank you for your response.
Michael
Sign on bonus scam
I was told when joining online that I would receive a $200 bonus after 2 months of keeping a positive balance and having some direct deposits, 3 months later I called to see what was the problem and was told today the direct deposits had to be from the government "pension" " social security" etc. I opened the account solely for ebay transactions and told the person I spoke with originally that fact. Avoid key bank they have scammed me out of $200
Anonim
Funds are stuck
Was told that if the funds are there Keybank is to issue the funds and if they were sent back to them then they would. Its been since December still no luck my money is still stuck
Anonim
No resolution
My account has been closed 5 months. Waiting on check to be issued. And have been living out my car with my kids due to not paying rent. This situation has been ongoing for months. I just need my balance
Collin
Wasn't informed and called a liar
So I went to deposit my disability check knowing I was negative 133 bucks no big deal I've had it happen with other banks that I used well I go to the atm and no money insufficient funds so I drive back around and go back in side and ask to withdraw money clerk lady was acting like I was able to then all of a sudden she says I can't get any money until tomorrow got the manager involved and that just made it worse the manager at the keybank in mount vernon wa called me a liar didn't care that I couldn't pay my bills or that if I didn't pay my rent I'd be homeless she simply didn't care and it made me not want to bank there anymore or have anything to do with keybank at all.
MARTY
For the 3rd time they let a company withdraw 99.00 without my permission I was told on the second time that they blocked them and they could never do it again but guess what they did it again.
Updated by user Nov 10, 2021
well they are saying they need to investigate and if it goes well I should get my money back in 7 to 10 business days to which I replied but you said this would never happen again and it did so why am I penalized for something you guys said would never happen again and now this is the 3rd time I have had this issue so why would I have to wait for some investigation it is you guys fault for letting them charge me again when you key bank said it will never happen again.
Original review Nov 10, 2021
So Total AV for the third time took 99.00 out of my account and the first time I contacted total av and they refunded the 99.00. The second time it happened I called key bank and they said we will block it so they cannot do it again well guess what they did it again. I called key bank asking to talk to a supervisor and the lady said oh the super says and I am like what she won't even talk to me? she like no and I am like what kind of company is this when you cannot even get some help for something they said would never happen again.
Michael
Freezing Accounts with no Time Frame to Resolve
We got a payment for back rent due o the pandemic. It was for $6050. We deposited, then suddenly the account was restricted. IT'S BEEN OVER 2 MONTHS and they won't tell us anything and the money just sits there. WORST BANK EVER AND CUSTOMER SERVICE IS NON-EXISTENT
Gunther
Resolved: Bank IVR drives me to drink!
Updated by user Oct 15, 2021
initiated deposit of bonus the system failed to make.
Original review Oct 15, 2021
I tried to find out why a bonus redemption for my credit card was not deposited to my checking account. I called the customer service number and was following prompts for the next seven minutes, having to enter my account number twice and my social security number last four digits three times. Even when pressing for "Card stolen" the menu just bounced me back to the welcome announcement. There is no way to bypass all those options and get to a live person. I don't remember what number I pressed, which eventually got me to a real person. It's one thing to streamline the procedure and let people get information online without bothering a person, but there should be a limit to the number of prompts one gets forced to endure. On the other hand, one has the option of not continuing doing business with such a company
Anonim
Close account
Id like to have somebody in a senior capacity call me so I can effectively close two or three accounts over the phone. Im a senior and I dont have time or capability to go to a branch
Anonim
KEY BANK RETAIL BANKING COMPANY UNITED STATES Foreign Operations Remittance Department Chief Executive Officer ( CEO ) MR. CHRIS GORMAN Office Of The Manager Tel: +1 91* *** **** Email: cus
KEY BANK RETAIL BANKING COMPANY UNITED STATES Foreign Operations Remittance Department Chief Executive Officer ( CEO ) MR. CHRIS GORMAN Office Of The Manager Tel: +1 91* *** **** Email: customercare.keybanking@***.com NEXT OF KIN APPROV KEY BANK RETAIL BANKING COMPANY UNITED STATES Foreign Operations Remittance Department Chief Executive Officer ( CEO ) MR. CHRIS GORMAN Office Of The Manager Tel: +1 91* *** **** Email: customercare.keybanking@***.com NEXT OF KINAPPROVAL FROMTHE DESK OFDIRECTORS ATTENTION: MR. Sultan Ahmad Kahoja: WE HAVE ACKNOWLEDGED YOUR APPLICATION FORM AND YOUR INFORMATION'S ARE WELL NOTED AND UNDERSTOOD. PRIOR TO THIS EFFECT WE THE ( CEO ) HAS CONSEQUENT UPON THE PAYMENT AUTHORIZATION ORDER AND FOREIGN EXCHANGE ALLOCATION ORDER GRANTED IN YOUR FAVOR FOR IMMEDIATE RELEASE OF YOUR OVERDUE INHERITANCE FUND LYING DOWN UNCLAIMED WITH THIS HONORABLE BANK THIS FUND IS OVERDUE TO RELEASE TO YOU IMMEDIATELY IN WHICH WE DISCOVER THAT YOU HAVE SOME VITAL DOCUMENTS WHICH YOU ARE TO SIGN ORIGINALLY TO BECOME THE LEGITIMATE BENEFICIARY AND CLAIMANT OF THE FUND, BEFORE WE CAN BE ABLE TO EFFECT THE TRANSFER OF YOUR FUND INTO YOUR POSSESSION. OKAY. THE PROCESS OF THE GOVERNMENT CERTIFICATES AND BANKING DOCUMENTS PROPER, BEFORE THE GOVERNMENT AGENCIES IN OTHER TO SECURE NECESSARY OFFICIAL PERMISSION OR APPROVAL WITH APPROPRIATE CLEARANCE FROM THE FEDERAL GOVERNMENT AGENCIES REGARDING THE RELEASE OF YOUR INHERITANCE FUND. TO ENABLE THE OFFICE TO ENHANCE THE PROCESS OF SENDING YOU THOSE VITAL DOCUMENTS, WHICH YOU ARE TO SIGN ORIGINALLY TO BECOME THE LEGITIMATE BENEFICIARY AND CLAIMANT OF THE FUND, BEFORE THE RELEASE OF THE FUND INTO YOUR POSSESSION COULD BE EFFECTED. BEAR IT IN MIND THAT THE FOLLOWING ACTS STIPULATED BY THE GOVERNMENT. THE FUND TRANSFER CONTROL ACT AND FINANCIAL EDICT GAVE THE MINISTRY OFFINANCE THE STATUTORY POWER TO MONITOR ALL FINANCIAL ACTIVITIES AROUND THE COUNTRY. WHERE THESE DOCUMENTS WILL BE DISPATCHED TO AND YOU ARE GOING TO BEAR THE COST OF THE COURIER. OKAY. THIS FEES IS STATED AS FOLLOWS: DISPATCHING FEES: $400 USD ASSESSMENT FEES: $90 USD STAMP DUTY FEES: $10 USD TOTAL: $600 US DOLLAR / EQUAL = 85,000 PAKISTANI RUPEE WITH THIS COURIER FEE PAYMENT, WE AND THE OFFICE SHALL BE ABLE TO SEND YOU THOSE ORIGINAL COPIES OF THE DOCUMENTS TO YOUR ADDRESS WHERE YOU LIVE IN ( Address: Bambanwala , Daska District- Sialkot. ). Okay. BE INFORM THAT THIS COURIER FEE PAYMENT CANNOT BE DEDUCTED FROM THE INHERITANCE FUND, BECAUSE THIS FUND HAS BEEN PLACED UNDER FIXED INSURANCE BOND POLICY AND THIS DOCUMENTS NEED TO BE DULY SIGNED BY YOU ORIGINALLY TO BECOME THE LEGITIMATE BENEFICIARY AND CLAIMANT OF THE FUND. OKAY. ONCE THE COURIER FEE PAYMENT IS PAID, WE GUARANTEE YOU THAT WE SHALL CARRY OUT OUR DUTIES BY DISPATCHING THE VITAL DOCUMENTS OFF TO YOUR PRESENT ADDRESS, SO THAT YOU CAN HAVE IT SIGN ORIGINALLY AS THE LEGITIMATE BENEFICIARY AND CLAIMANT OF THE FUND. OKAY. BELOW IS THE DEPOSIT CERTIFICATE FOR ( MR / MRS NICOLAS JAMES ) AND YOUR PARCEL THAT CONTAINED ALL THE ORIGINAL DOCUMENTS TO GIVE YOU GUARANTEE AND TRUST ON THIS YOUR FUND TRANSACTION. OKAY. SO LET US KNOW IMMEDIATELY IF YOU ARE NOW READY TO SEND THE COURIER FEE PAYMENT ?. SO AS TO ENABLE US CARRY OUT OUR DUTIES AND START PROCESSING THE RELEASE OF THE DOCUMENTS TO YOUR ADDRESS AND THE FUND TRANSFER TO YOUR POSSESSION SUCCESSFULLY WITHIN 48/ 72 HOURS. OKAY. WE WILL BE LOOKING FORWARD TO HEARING FROM YOU SOON. image.jpeg image.jpeg
Anonim
Delayed payments
My husband arranged for payments for our auto on the phone with a representative. They never sent the processed the payments and threatened us instead. The rep refused to let me speak with a manager at first. Once he finally agreed - he kept me on hold for 20 mins
Anonim
Trying to log on
I do what it instructs to get new password or what ever, area won't let me type in. We have been with the bank since Cleveland Trust and both worked with Cleveland Trust. My husband retired from Key after 32 years. We have the same checking account for 59 years as long as we are married. Brink back Cleveland Trust a good bank God Blnoneess, Fran.
steve
Service Charge
Needed a cashiers check from a personal account. Key Bank charged $8.00 for the check. Branch Manager (Montgomery Road, Cincinnati, Ohio) told me they could not waive the fee even though it had a substantial balance. Lousy attitude. I told them to close the account. I'll put my money elsewhere.
Anonim
Distribute charge
I call to distribute a charge and for me to be able to do that I have to send my ID CARD to make sure that was me whos on the phone
Anonim
No follow up
I've submitted a complaint more than two weeks ago. Did receive a call but was at a poor time. Ask this person to return the call later. Nobody every called. So I called the number twice or three time and found out it was a person name Darlene. Left at least two messages with my number. Today still no return call. I assume there are millions of complaints, so the executive branch is just super overloaded, or they don't really care. Also, customer service was a little helpful, but I need to wait two to three weeks for a print out or new statement. This is 100% Key Bank computer, or employee error.
Antoine
My friends card was blocked by Key Bank
He called all day holding on for hours at a time only to get a message saying he cant be helped and being disconnected. The customer service is disgusting and when you do get through to a representative they transfer you to another representative to hold on for another hour to be disconnected with no resolution at all. Now his money is tied up during this pandemic. With things the way they are this is a big inconvenience for him and his family I give key bank a triple thumbs down. He was informed by the customer service rep that He also given a number that is not used anymore by this company. He was transferred 1 hour and 36 minutes ago to risk management and still no help. Please beware of this bank.