Kampgrounds Of America Overview
Kampgrounds Of America has a 1.9-star rating, derived from feedback provided by 217 customers. In the Hunting, Fishing and Camping category, it secures the 9th position out of 128 companies.
Rating
Contact Information
Website
koa.com
Phone
(888) 562-0000
TWIII Building, 4th Floor, Billings, Montana, 59101, United States
Kampgrounds Of America Reviews
Christopher1979
Was charged a clean deposit for my legally registered service dog when I stayed 4th of jj
Went with my Service Dog Sam to the koa in grand island, New York for 4th of July. They illegally charged me a cleaning deposit for my Registered service dog Sam even after informing the counter clerk my dog was not a pet he was a working dog, and I was charged 10 dollars a day for the 3 days I stayed in cabin 28. Last time I stay there too. I'd advise all with service animals, This is not the place for our working dogs.f
Anonim
K.O.A. Rapid city
If your in to a really bad after school special check it out !!! It is this person,s openion you should stay in a wal mart parking lot.
Alyssa
Awful experience
This company cares nothing for customer service, be forewarned The way we were treated at one of their locations, was absolutely sickening, we were kicked out talking too loud past 11 around a campfire (we weren't) without our money being refunded back for the rest of our stay The owners are very rude, and condescending (the way they spoke to my husbands mother earlier that day was very nasty and hostile, to the point where she was afraid to bring up an issue with the hairdryer because she thought she would get screamed at by the owner) Looked online, and apparently there are plenty of issues with this particular campsite, but notified corporate anyway, and was told they cannot do anything about a refund, or even a credit towards a different location to provide customer service to, otherwise was a very poor experience Considering the multiple poor reviews, that also said they would be writing into corporate with nothing being done, because obviously we fell into this issue that 30+ other people had experienced, corporate is likely not to do anything about this location (probably not even a slap on the wrist) Its very sad to see how little they care about customer service -we will not be staying with KOA anymore, moving onto the future, and would advise everyone else to think twice before giving them your business, as we now have lost about $600
Jean
Difficulty using account
Young lady awesome She was very kind, relaxed and demonstrated patience with me. I returned making our reservations without any difficulties. Thanks
Mike
Wrongfully terminated
Updated by user Jun 01, 2023
My complaint is about the managerial skills. Not the manner in which the KOA creates its guests.
Original review May 27, 2023
KOA I am addressing the exact same issue my sister and former KOA employee addressed. I was wrongfully fired. The UI adjudication representative Julie A. (208) 332-**** ext 3288, and said she called to tell Me that Joanne Cates had told her that I called her (or she called me) on the 2nd of May to say I would not be back on the 5th of May for work. And this is why she chose to fire me. This is an absolute lie. This is cause for reinstatement of my job at Bear Lake KOA and the removal of the current Manager Joanne Cates. She has proven on many times that she is not capable of managing or even honestly communicating with people. Her best interest is not with the KOA. She has stated she doesnt care how it should be done you will do it this way on more than one maintenance project. I feel the manner in which I was fired, phone call from the Assistant Manager, Sean Allred to my sister not to me was unprofessional, disrespectful and and simply the way Joanne Cates works. I believe, as other employees believe she is bi-polar. I believe she was told by another employee that I packed my things up and that employee felt I wasnt coming back. Joanne is the type of personality that does not allow for her to have anyone tell her they wont return. And she acted impulsively and fired me and my sister instead of verifying it herself. I was wrongly fired. Joanne has lied on numerous occasion about many issues and it has effected me personally and financially. I feel that KOA Corporate should look into the management practices of Joanne Cates. I feel I should be compensated for this wrongful firing and the rent I paid for last season as was promised upon hiring of 2022. If you need proof actual records from ATT not altered printed copy of phone records that there was no phone call to me or from me I can provide them. As well I will give permission for you to get them from ATT directly. KOA has a manager that is not representing their core values. She is a liar. And on that basis alone she should be fired. I know other employees will attest to her unfocused and irrational management. I have points of contact for 3 previous employees that quit during an all employee meeting because Joanne was and had previously lied about procedures. Then she didnt support the employee when faced by a guest. I have applied at 3 different KOAs since being fired. I havent even heard back from one of them. I am of course thinking Joanne has managed to see to it that I or my sister will not work for KOA again. I am in the process of trying to get unemployment and Joanne is trying to prevent this from happening. She has caused me great financial despair as well as emotional. Until today the 26th of May I had no idea why Joanne had Sean call my sister and tell her we feel it is best you 2 do not return. If a phone call had been made by me or to me prior to my departure about me not returning for work on Friday, why didnt she fire me at that time? Why did she fire my sister? As you can see clearly Joanne is a manipulator of facts and of people/employees. I feel she should be fired immediately and I and my sister should be reinstated in our positions. As well as pay lost to be paid and last years rent reimbursed. I was was offered and accepted the Operations Manager position for the 2024 Season at $20.00 an hour. At that time she said she input me into the system as a full time vested employee. Meaning I would now be eligible for paid time off, insurance and other company benefits. She said I would complete the season at Bear Lake then go to another KOA for the Winter and return to Bear Lake in Spring 2024. I received a welcome packet from Randy Howell, asst VP Risk Mgt. & Analysis in regard to my KOA profit sharing. If she did not make these promises to me then what generated this profit sharing package to come to me? I was never counseled or talked to about any communication problems or work deficiencies. Just the opposite. I was constantly praised in person and amongst the other employees presence. You may contact me for further information. I look forward to hear how this will be resolved. Mike Kemp (208) 353-**** mj1964kemp@***.com
Anonim
Can’t log on
I tried to log on but you have methods to reset password but I couldnt remember my user name. Now I reset my password but my user name is wrong. I finally found my user name but now I cant set my old user name withmy current password. Your website doesnt help me here but Im sick of trying to get into my account. It could be a bit more user friendly in this day and age. Please let me know how to reset both password and user name at the same time. Thanks
Jesse
Price increase
They are doing maintainenece and maming monthly customers pay daily rates because they no longer have monthly sites. Not our fault... We should still pay monthly if you move us. This is your craps not ours.
Jesse
Rate increase
We have been staying here at apache junction sonce Jan. Had to do crazy moves for crazy amounts of money, now they are saying we have to move the 20th for their maintainance, and have to pay a daily rate for the last month. If you dont have monthly sites your site then become ambideçstrious. So we should still have a monthly rate.
Sacara
Poor customer service
A front desk staff informed me that I could check in without an ID since I lost it. The staff member assured me that I could make a reservation. I happily made a reservation and packed. Upon arrival I was refused check in. I informed the manager what I was told & he said: My employees would never do that. He made me feel like I was lying. The manager Ramon said that we also couldn't check in because we arrived in a Lyft. No where on their website does it state this policy. Complete waste of time. Rude Manager.
Godfrey
Problems at a koa campground
First of all I came and paid for a week on Tuesday but never came to the campground until Saturday evening..the next Tuesday I had to pay for another week..the day I came in I explained that I had lost my home in a fire and was trying to rebuild and that I had a enclosed trailer and would be bringing it to my site from time to time...the third Tues I had family drive 4 hours to help me on my home..I left the campground around 830am and nobody in office..I didn't get back that evening until 830pm at the time I called the office but no answer..I left messages and told the office I would bring the money up there or first thing in the morning..well their mornings are different hours so when I did get up there to pay I was told I could pay until Friday but had to leave cause a bad review had been posted about me blocking the road..I did have my trailer loading tools but didn't have no one blocked...then I was told the owner saw the post and wanted me to leave...first I have searched all reviews and haven't saw the post..second if they wanted me to leave why take my money until Friday..and 3rd I didn't stay but 2 days out of 7 the first week then paid almost as much for the days from Tuesday until Friday as I did all week...I think I deserve a explanation and some money back for the first week...and if I'm barely on the grass loading my trailer and I have pics of othe vehicles parked completely on the grass and have been parked in the road with beer cans everywhere...I'm disabled and have ms...and I explained my situation and now I'm asked to leave cause of a reviews that doesn't exist..come on. I think I'm owed a explanation better than I was given and some money back if I have to leave...I have already showed the pics and reviews to my good friend and he's on my side also but asked me to try and talk to someone higher up...please explain this to me and why I payed for a week and only stayed 2 days
Ellen
Complaint - Nashville RV Resort recently purchased by KOA
We stopped in to get an RV spot. They charged us $15 for an early check-in, and it wasnt busy. That was our first clue. At the same time we reserved a cabin for the next 10 days. When we got ready to move to the cabin, the check out time was 11 AM, and the cabin check-in was 3 PM, They would not let us go from the RV to the cabin prior to that time. That was our second clue. They wanted us to leave and come back. But the cabin was only steps away from the RV trailer - which meant we would be taking valuable time to come back and reset up everything, plus, dragging our camper around the entire day in busy traffic. My husband got into a dispute with the desk lady. She said Im done with you. He was livid. So, we asked to speak to the manager. He did not solve the problem, nor offer a solution that was acceptable. He basically just blamed it on KOA rules (as they had just been purchased by KOA). We were super disappointed and left out to dry! Whatever happened to common senseMore Date of stay: February 2023
Eric
No way to reach anyone for help?!?!?
The campground in Mount Shasta California has a phone number that is out of order it is a busy signal 24/7 I have tried for several days to call them to cancel a reservation and there's no way to reach them because they do not have a working phone number. When I go to your so-called customer service number I get stuck in a stupid recorded phone tree and there's no way to reach an actual human being to help me cancel the reservation in question. This is unacceptable and is the worst level of service possible. Please explain to me how I am supposed to cancel this reservation when I cannot reach the campground and no one at KOA corporate bothers to answer the telephone?
Anonim
To ask some questions didn’t get anything answered
They dont want to talk with a person just want your money wont listen if you have a problem wish customer service would be better
Anonim
Poor quality
Last 3 koa I stayed at cable doesnt work trash everywhere fire pits dirty I worked for some of the campgrounds they lied about my work and told me they would black ball me from koa
JanDave
Rude KOA Owner
My husband and I have been traveling the U.S. this summer over 6,000 miles. I made a KOA reservation at the Mitchell, SD location. The first time to the site, it gave me a price of approximately $51.00. The second time I went to the site, the prices had jumped up about $10.00. I went ahead and reserved and made sure I had a full hookup site. When we arrived around 4 pm, we had to wait while the two people were dealing with other customers. The woman said they would help us in a minute, while the man came back to the computer, not saying anything and basically ignored us. When she was finished she was checking us in, she mentioned we didn't have a full hookup site available. I stayed that I reserved a full hookup site & the website was confusing as to which description goes to the site you think you are reserving. She did mention that their sites were messed up on the website on having the correct amenities. She asked if that was going to be a problem & that they had a dump site? We had just left a park that didn't have sewer, so I knew we needed sewer. I walked away from the desk, not happy that I had paid for a full hookup, but wasn't getting it & had been charged $10 more for going back onto the website a second time. I mumbled to myself maybe we should go stay at the golf course down the road that we stayed at coming east through this exact town in July. The man who had ignored us to this point with a frown on his face, pipes up in a very irritated voice, saying, "you know I am so sick & tired of people coming in here saying they have reserved a full hookup & complaining! Maybe you should just go to the golf course!" I was so shocked and said, "I am the customer here who is tired after traveling in heavy rain all day & being talked to this way. He in turn said, "you can turn your RV around & I am refunding your money", & I am the owner!" I went to take a picture of his name tag & he grabbed my hand & wrist, twisting it & took my phone, yelling at the top of his lungs, "this is private property & you can't take my picture!" He threw the phone at my husband who barely grabbed it! Mark Spencer is his name and he should not be a KOA owner. The rudest person I have met in the hospitality Industry. I think he has done this before & will continue to do it.
Jordan
To get a refund
I stayed at KOA in Chula Vista California for a night I paid $88 dollars for a tent site with water and electric I'm a single father of two kids around midnight I was woke up by police and falshlights in our tent saying that they had a call from a concerned citizen that I was acting suspicious I was interrogating for about an hour then asked to talk to my kids separately asking them if they were okay I was very embarrassed and heart broken that people would think that of a single father the manger would not help help me out refused to look into it and would not give me my refund I did not pay almost $90 to be irritated and cut down I have traveled around the country and stayed at all the KOAs but after this experience I will no longer stay at any KOA I want my refund and I will make it public because I should not have gone threw this and know one should so I will post this on any mediea