Jeep Overview
Jeep has a 2.1-star rating, derived from feedback provided by 775 customers. In the Auto category, it secures the 9th position out of 267 companies.
Rating
Contact Information
Website
www.jeep.com
Phone
(877) 426-5337
P.O. Box 21-8004, Auburn Hills, Michigan, 48321-8004, United States
Jeep Reviews
Anonim
Recall information
I was trying to get a confirmation about rental and car note reimbursement. Could someone please contact me about the two.
Julienne
Service issue
My vehicle went in for service in May. It was there over a month. They fixed the ignition coil. I get the car back for 3 days and the vehicle doesn't start sporadically. I call to get the vehicle picked up again because it wasn't drivable, and they made me pay for the tow that we said we were not and should not have paid for. The dealership said the car was fine and 2 days later I get the car back. It's now about a month later and the car will not start at all. It has been sitting in my driveway for 5 days now, not driveable. I have been going back and forth between the dealership and corporate, and no one can tell me what I am supposed to do after 3 business days. I missed work today because I had no car to drive. This has become absolutely ridiculous!!
Vicky
Issues with vehicle
I have repeatedly taken the vehicle in due to the engine lunging forward at a complete stop hesitation on trying to get on a freeway the radio keeps popping up the code even after I took it in n got the code it shuts off radio n AC..not fun in this heat at all..I love my Jeep but hate having issues I put so much down to build credit to only feel like I got a lemon .
Timothy
Problems with Jeep compass
Purchased a jeep compass in March of 2020. It has 28,000 miles on it. Both batteries failed. There was no indication prior to the failure that there was a problem. The dealer is charging over $780 for two new batteries and labor. I had to pay to have it towed to the dealer. That a battery on a new car cannot even make it past 28,000 miles is outrageous.
Roy
2015 Jeep Grand Cherokee Overland
Updated by user Jul 14, 2023
This repair requires removal of the dash and the entire entertainment center. Upholstery shops will not touch it!
Original review Jul 14, 2023
Im on my 3rd Jeep Grand Cherokee. I contacted Jeep Customer Care regarding my delaminated and wrinkled dash on my 2015 Jeep Grand Cherokee Overland. 2x I was placed on extended hold and disconnected. I finally got through and was told that Jeep would not help and would not take any responsibility regarding this inferior product issue. I am aware of 2 other Jeep owners with the same issue. I am creating a video of the car dash with intensions of posting it to social media. I have 1500 followers, many who drive Jeeps.
Bhupinderjit
Body damage on brand new car
I have bought jeep wrangler from Don mill Chrysler and first i got headlight issue ehich was fixed but then when i washed it i found that the whole body was covered in dots that i could with feel of touch. After wasing my 3 visits they fix this issue a little but the body shop who they took car for so called professional they left thé scratches all over the body they worked and the dealership said we cant do anything more this is you keys if you want to take car taker we arent responsible even if you leave it here. We cant help you more. And for you knowledge this dealership is 55km from my home so i had took days off and waste of gas and time. They said these are not scratches, can someone explain me what i call them, they said its inbult at the time of order like this, however when i dropped the car to them there wasnt a single scratch.
Anonim
Jeep issue
My 2017 Jeep Renegade has 33000 miles and has 7 error messages ... was transfered 4 times to different reps... issue is not resolved yet will be taking to jeep dealer on Monday.
John
Disappointing local dealership
6-22-2023: went to dealership. Said that we saw the vehicle we want at a dealership 30 miles away. Brad stated that he could get it for us. We had completed our credit application although we were prepared to pay cash for the vehicle. Salesman Hunter stated that the vehicle would be available on Monday (6-26-2023) 6-28-2023: After not hearing from the dealership for several days, we called and were told that the vehicle was available. We scheduled an appointment for 6-29-2023. 6-29-2023: We arrived at the dealership at 4:10pm. I told salesman Hunter that I needed to leave at 5:30pm for a work obligation. He casually mentioned that the vehicle that we were purchasing had 1152 miles on it because it came from a dealership in Ocean City Maryland, (not locally as they had previously stated). At 5:32pm, I canceled my work obligation, with the disappointment of my boss and parishioners, because we were not yet seen by your finance employee. The finance employee ultimately saw us. We signed the document that he presented , stating that there are no recalls on the vehicle that we were purchasing. At 6:40pm, as we approached salesman Hunter, he introduced to Josh, from the service department. Josh stated that there IS a recall on the 2023 Jeep Grand Cherokee. Service person Josh told us that he would address the recall issue first thing in the morning and that our vehicle would be ready by 9:00am. Salesman Josh requested my work address (less than one mile from the dealership). I provided the address. We left the dealership without our vehicle. 6-30-2023: My hubby took me to work. At 10:30am, I called the dealership because I had not heard from them. At 10:52am, Brad called me back and stated that the vehicle would be delivered immediately. The vehicle was ultimately delivered at 1:10pm. That evening, I spent 2 HOURS attempting to transfer my Sirius XM service from my old vehicle to my new vehicle. I failed, because Sirius XM stated that I did not have that capability on my new vehicle. 7-1-2023: Through text message (9:32am), manager Brad stated that I could bring my vehicle in and he would show me where the Sirius XM radio is. I immediately went to the dealership. He couldnt find it, nor could his service person Josh. Manager Brad asked me to drop the vehicle off at the dealership on Wednesday. Since I would need to drop the vehicle off 10 minutes prior to the Service Department opening, he stated that I should drop it off after work and leave it over night. 7-5-2023: At 10:51am, I spoke with salesman Hunter. He stated that when I dropped off my car it would take a couple of minutes, a matter of exchanging keys for a loaned vehicle. At 4:10pm, I arrived at the dealership and was told that they had no loaner vehicle. After 20 minutes, a vehicle was found and I went home. 7-6-2023: We called at 3:10pm and asked to speak with the service manager. After being on hold for almost 10 minutes, we hung up. We called again at 4:30. The manager was not available. At 4:47pm, service manager Josh called. He informed us that our vehicle is not equipped for satellite radio even though the sticker specs and VIN search state that satellite radio is a standard feature. We asked if a new radio console would be installed, but Josh stated that that may not be approved by the manager. We financed the vehicle, specifically because the manager told us that he receives a 1% reward for financing. Otherwise, we planned to purchase the vehicle outright. It is now 15 days since this began and we do not have our vehicle. What a nightmare. This is the 8th Jeep purchase in our family with 4 different drivers.
Amanda
Stranded on road last night and Jeep wave was no help
Will never again buy another jeep after their warranty (max care warranty) and jeep wave left us stranded last night. I am 5 months pregnant with a 13 months old, 13 year old and my husband. Coming back from vacation we stop and eat dinner. Upon leaving, our brand new 2022 Jeep Gladiator Rubicon would not start. Said service control module. I immediately called jeep wave since they promise 24/7 emergency services. I was connected with Satellus or something. They could only send someone out to jump the jeep. I repeatedly told them that wouldnt work as there was power to the jeep it just wouldnt start, couldnt put it in gear, the auto start was disabled, it wouldnt even change to off position. They said they could tow it to the nearest dealership. Well that dealership is over and hour away from our home. I asked how we would be transported, they said they dont take care of that theyll have to transfer me to the department that does. Run around after run around. 3 hours goes by. Ive called jeep only to be constantly transferred to satellus. Only to be told at MIDNIGHT, that they dont actually provide emergency services like their website claims. I have to call and find a car and they will reimburse me. Well Im stranded in a town that doesnt have Uber, Lyft, Enterprise, budget, public transportation, etc., so how exactly do I go about getting an emergency vehicle to get myself and my family to a safe location??? The dealership was already closed and do not have after hours emergency calls available. There was a dealership between where we were and our home that was still open Marlow in Front Royal, VA that has even technicians and were open at 9:00pm when we called but they refused to help us. I will leave Marlow a bad review on their website. This issue pertains to jeep and their extremely false and misleading supposed 24/7 emergency services. I even forked out over $3000 EXTRA to be a maximum care member and for what? TO BE STRANDED IN A STRANGE TOWN, WITH MY CHILDREN, WITH ZERO HELP FROM JEEP! THEIR vehicle failed me. THEIR warranty failed me. Jeep only has 27,018 miles. THEIR stupid over use of electronic controls FAILED ME!! I will NEVER EVER EVER AGAIN BUY ANOTHER JEEP. GARBAGE!!!
Ronald
2018 jeep wrangler jl paint issue
Since i bought my jeep new i have had an issue with the paint blistering on all 4 of my doors. I have asked about this at the dealership since i bought it and was told nothing they could do. Im very unhappy knowing im paying alot of money for my jeep and the paint on all 4 doors are blistering and falloff the doors. Why hasnt this been a recall or something as im not the only one with this issue.
Chanise
Jeep issues Grand Cherokee L reserve summit 2023
Called made a complaint about my electrical issue and was given a case number was advised I would get a call back from Jeep 3 to 4 days. Nothing. They never called. I called again to Jeep and complained my vehicle has not gotten fixed and no parts. Sitting at dealer going on second month. Requesting buy back. They advised they will call me back in 3-4 days. Still no call back from Jeep. By the way this is an 80,000 dollar vehicle.
Kai
Refusal to recognize lifetime powertrain warranty
Hi, Took a 2008 Jeep Compass with Limited Lifetime Powertrain warranty into Bayside Chrysler Jeep Dodge dealership in Queens, NY on Jun 14, 2023. Car has been unable to go into reverse for 2 months, with 4WD and engine lights on, and we have patiently waited for an appointment at this dealership. We are first and only owner of this vehicle. Service representatives refused to recognize our Jeep's powertrain warranty, stating that they only have 3 year warranties. We even produced the warranty book which they ignored. In fact, they asked us to leave within 5 minutes of arriving and refused to speak to our son on the phone who is English speaking. Son was hoping to clarify details and better understand reason for ignoring / rejecting the powertrain warranty. Ultimately, they were rude and not helpful. No good faith attempt was made to work with us to better understand the situation. No knowledge among staff about existing warranties. Also to note, when problem first arose, and we attempted to get an earlier appointment, no Jeep dealership in New York City was willing to make a service appointment for the car, claiming car was too old OR that they were only accepting exsiting customers. Only Bayside, who we purchased the vehicle, made the appointment, but only for 2 months later. We were avid Jeep fans for many years (Jeep Grand Cherokee before the Compass), and unfortunately the refusal to acknowledge the lifetime warrant, this unfriendly experience with service staff at Bayside, and general experience making service appointments with your dealerships has really turned us off this brand and vehicles. I would greatly appreciate if someone on your team could work with us to understand the situation and hopefully resolve the problem with the vehicle.
Lonnie
Resolved: Horrible customer service, horrible warranty, horrible paint
Updated by user Jul 15, 2023
Company resolved the issue.
Original review Jun 14, 2023
After just two years the paint was falling off another Jeep with a Dodge product that I had a brand new Dodge Dakota. It got to where I had to call corporate every day, but they finally did repaint the truck after seven months worth of calling them.
Donald
Delivery of order #5857****
Hello, I have been following the build of order #5857**** since March 29, 2023, and viewed an estimated delivery date of May 19, 2023. I was also able to view the window sticker information on this order. As of early morning (19, May 2023), I viewed my above order #5857**** via the Jeep website and found the delivery date has changed to TBD (To Be Determined). Now I'm not able to view the window sticker information at all. I am Just concerned to know, is there something wrong with my order now? If so, do I need to re-Order from another dealer? Please advise.
Marie
My Jeep 2017 caught a fire
Our Jeep caught a fire when starting it, the fire also set my husbands pick-up truck on fire, in the driveway .Pissed OFF cant get anyone to help over the phone.
Fraser
Bravo Chrysler Dodge Jeep Ram of Alhambra
To Whom it may concern, Bravo Chrysler Dodge Jeep Ram of Alhambra (bravocdjr) is my closest dealership (10 minutes away from my home), and who I have had historically service my Jeeps. No longer It is my option that the dealership's service center (leadership) engages in dishonest business practices. I had two issues with my 2020 Jeep Grand Cherokee Trail Hawk. This is my 2nd Jeep Grand Cherokee Trail Hawk lease. The first had no problems, and after the lease was over, I leased a new jeep from Glenn E. Thomas Dodge Chrysler Jeep in Signal Hill, as they had a vehicle in their inventory with the options I was after. Not long after picking up the 2020 Grand Cherokee , two issues related to the car alarm became apparent. 1. When the car alarm was armed, and doors would lock using a keyfob, using the door handle (proximity sensor) to unlock the doors worked, however, the car alarm would not always disarm, and the siren would go off. 2. The car alarm siren would activate while driving, and it could not be stopped using the key fobs. This issue typically lasted around 5 minutes, and my family and I had to wait it out after pulling over. We had examples where it has lasted over an hour, which had my three year old daughter in tears on the occasions she was in jeep, annoyed passersbys questioning us on the side of the road (let alone my wife and I who are less than thrilled) Dad having to wait the issue out after calling an uber for his family is less than ideal. On Jan 5th, when the above occurred (issue 2), it would not resolve itself for over an hour. My wife, who was driving at the time, turned off the car to try and resolve the issue (not something we normally do when this happens), and the jeep would not restart. The immobilizer stayed on and the alarm siren continued to go off. For over an hour we tried to get the car started. I asked a family member to drive to us with two additional key fobs, which also didn't help. The key fobs locked and unlocked the doors successfully, however, the immobilizer would not disable, and the siren would not deactivate. After over an hour of this (the siren sounding the whole time and now waiting for a tow truck), the immobilizer disabled for a short period, which was long enough for me to start the car. The issue occurred again 2 minutes later, however I was able to drive the car to bravocdjr with the siren sounding most of the drive there. I had stopped in previously at bravocdjr without an appointment when the issue had occurred previously and I was close by bravocdjr, however the issue had subsided, and no fault codes were found. I was asked by the service adviser at the time to make an appointment. After making an appointment, I was advised to replace the keyfobs. Bravocdjr did this at my expense. The issue however remained. I stopped into bravocdjr an additional time the day before a family trip to Las Vegas on Aug 24th . The service adviser plugged in a hand controller and advised me to make an appointment as no fault codes were present. My family and I have been trying to live with the issues until the end of our lease, however, after the Jan 5th incident - being stranded with our 3 year old daughter, in the rain, with the siren sounding for over an hour, we could not. When I got to bravocdjr I was able to replicate the alarm siren activating and the car not starting in front of a service adviser. I was told by the adviser that the car was under warranty and that the costs would be covered. They took the car and advised that I would not be provided with a rental until the issue was determined by a technician. They did, however, provide a LYFT to drive me home. The following day bravocdjr contacted me and advised that they could not replicate the issue, no fault codes were found, and could I come and try to replicate the fault. I called a LYFT at my expense and went back to bravocdjr. The technician and I were unable to replicate the issue (a surprise to me). I was told that if it occurs again to drive it straight there, and they would come running to pull a fault code. I drove home and as I pulled into my driveway, the alarm siren activated. I drove back to bravocdjr and was able to replicate the issue in front of the technician. They took the car again and this time approved a rental. I was called the following day and told that the issue was the security tracking system installed by Glenn E. Thomas, and as they use a different system, the issue would need to be resolved by Glenn E. Thomas. I was also told that I would need to pay bravocdjr for the diagnostic efforts as the security tracking system was a 3rd party installation and not covered by the warranty (even though it came from Jeep with it installed). I was FURIOUS. I advised that I had been told that it was a warranty claim and if I had known this I would have taken the jeep to Glenn E. Thomas (50 minutes away). The response was to the effect that without the diagnostic, they wouldnt have known it wasnt covered by warranty. I returned the rental and arrived at bravocdjr and met with Jessenia De Casa (management) after being advised that my jeep would not be released to be without paying for the diagnostic. Jessenia De Casa advised that I would need to pay for the diagnostic and that I should take any issue up with Glenn E. Thomas. I asked if this business practice was legal, and repeated that I was told that the issue would be covered under warranty, and my understanding is the warranty is not a Glenn E. Thomas dealer warranty, but a Jeep warranty. Jessenia De Casa responded saying what she was doing was completely legal and repeated that I needed to take the issue up with Glenn E. Thomas. I was left with no choice but to pay bravocdjr for the diagnostic before they would release my vehicle. I drove the jeep from Alhambra to Signal Hill with the siren sounding for most of the trip. In contrast to bravocdjr, Glenn E. Thomas Dodge Chrysler Jeep was a pleasure to deal with. I dropped it off (it was now Friday afternoon) without an appointment, they took it without issue and were very empathetic. The service adviser confirmed that I wouldnt need to pay a cent, and while they wouldnt talk poorly of bravocdjr (of course), they are refunding me the cost of the diagnostic as well as the keyfobs (an expense from months earlier). They stated that Chrysler (head office) should have covered all the costs and that none of them should be put onto the customer they were very confused. Glenn E. Thomas provided me a rental immediately and called me the following day advising that the whole security system had been replaced and they were going to test drive the jeep on Monday a few times and try to replicate the issue, and if they could not, it should be ready of pick up Monday afternoon. Which it was. Issues happen, and while I was understanding that replicating a problem is needed to try and resolve it, I had taken many hours off work when tallying up the multiple trips to bravocdjr, waiting for over an hour at times in the service bay, and then to be expected to pay Passing these types of warranty charges onto the customer I believe is deceitful and more convenient for bravocdjr than them making a claim through Chrysler. No customer should have to deal with being between two dealerships and the parent company. To me, Jeep is Jeep, and our experience with bravocdjr has our family considering other brands when our lease is up in September. I did forward the above to bravocdjr details to bravocdjr on January 25th with the below note, but never received a response. "I am not sure if Jessenia wants to comment before I post the below as a review as well as send forward it to Chrysler. I don't believe it to be exaggerated and it is a truthful representation of my experience as a consumer. I know you (Jose) tried your best." Hopefully, this dealership will improve. Until then, consumers should be warned to stay clear. Respectfully, Fraser