Jared Overview
Jared has a 1.7-star rating, derived from feedback provided by 422 customers. In the Jewelry and Accessories category, it secures the 10th position out of 657 companies.
Rating
Contact Information
Website
www.jared.com
Phone
(800) 527-8229
375 Ghent Road, Akron, Ohio, 44333, United States
Jared Reviews
Rosella
Custom ring
Original review Jun 02, 2023
In 2010, my husband gave me a promise ring (at age 44) that was a princess cut sapphire solitaire from another company. I loved it. Our first Valentines Day he gave me a pair of Princess cut diamond earrings. In 2011, when we decided to get engaged we took both to Jared in Collierville, Tennessee to have mounted on one ring and we purchased a channel set diamond wrap. We loved how the engagement ring turned out. In 2013, just before our wedding we took the wrap and engagement ring to the same Jared to have soldered together. Once again we were very happy with the work. In 2014, for our first year anniversary we returned to the Collierville Jared and purchased a matching channel diamond band to have the sapphire and diamonds mounted to so that the ring looked more cohesive. My husband promised in our early days that he would replace the sapphire with a diamond for our ten year anniversary. Two weeks ago we went to the Jared on Oracle in Tucson and purchased a loose princess cut diamond and new diamond wrap only AFTER the sales lady inquired with the jeweler that the work could be done. We spent almost $7000 that day. Jareds has had my ring almost two weeks. Today they called to tell me that there is an issue and that the work cannot be done because my ring doesnt have a gallery or support and wasnt even soldered properly to the sides of the middle band. That made no sense to me because Jared made the ring to begin with and its always been structurally sound. They were so adamant that they cant make the ring that I just told them to put the original ring back together and refund me the money we spent with them. Then I argued that since Jared made the ring to begin with that they should do any structural repair at no cost so that the new stone and wrap could be mounted. They refused. This afternoon I texted customer support who called and spoke with the store manager. Once again the local store is adamant that there isnt anything that they can do or will do. He also said that the mounts used to build the ring arent Jareds Im how so? JAREDS IN COLLIERVILLE TN BUILT THE RING. period! If they used a different mount from a different resource then that is on them. So they opened an escalated complaint. In the meantime I will get my ring back and have our money refunded. I am so pissed and hurt that the ring Ive been wearing for a decade was apparently built wrong and isnt structurally sound. Im even more pissed that the local Jared has been so flippant. Pictured is the ring as it was when we bought this diamond and new wrap before they took my ring apart and now says they cant do anything with the new diamond or wrap.
Michael
Gemstones fell out of ring quickly
Bought a Mother's Marquise-Cut 5 gemstone ring for anniversary Sept 2022. By Feb 2023 2 of the stones had fallen out. Contacted Jared support in May to finally get it fixed, being told because I did not bring it in for 6 month "inspection" it would cost money to repair. Waste of $700. Need to bring it into a physical store for a 30 min inspection just to be told how much it will cost me. Don't waste your time or money, find a jeweler who will stand behind their products and make things right when they fail so quickly.
April
Refund hasn’t been issued in a timely manner. This far it’s been more tha 8 business days
Refund reimbursement had not returned in accordance to what their policy states 24-48hrs. Its been 8 business days & this matter is still unresolved.
Beverly
Television AD that states husband came to help her learn to walk again
The young woman states that shortly after she got married, she became very ill. She then states that every day her husband came to help teach her how to walk again. Shows beautiful ring as he states "Love Conquers Everything" I lost use of my legs and for 5 weeks was in Good Sam's Hospital in Pottsville, PA learning to walk again. That ad belittles a very serious physical problem that does occur. Every time I see that commercial, I feel like I've been slapped across my face. Shame on Jared's. They owe a public apology to those of us that are handicapped.
Jennifer
Very upset want to sue
My rose gold ring first lost a little diamond. Then I noticed my finger slightly turning green and getting darker green by the weeks. I went in the store because I was upset obviously and they told me its from eating sauces and italian dressing. I wanted to exchange for another ring and they wouldnt transfer over the 1215 we already paid to that ring so we had to close the lease and leave with nothing. And no money back at all im so upset now me and my fiancée broke up over all the stress and i plan to sue !! Unless i get a highly resolved resolution!
Sharii
Horrible
I've been with comenitry / jarred bank for over a year there finance department is completely horrible if my payments are late by one day the are adding extra fees and including a extra payment to my account and if I dont pay the extra fees and payments they would report me to the credit bureau as being over 30 lates and then when I make my minimum payment they still say that Im late and the never give me a grace period for my payment Ive been sending in letters and calling customer service and when I ask to speak to a supervisor they get rude and refuse to transfer me to a supervisor my last payment I made was in December due to the fact that I was completely Ill due to covid complications when I was able to call today they stated that I almost 600 for my account this is completely unacceptable and horrible they take advantage of the consumers and when I call they dont help at all then todays Ive found out they are reporting to credit bureau that Im 30 lates on my credit report when I paid them on the 2 of the month per my payment arrangement when I called them to notify them of they are doing they were very rude and disrespectful so now I have negative marks against my credit report cause of them
Anonim
Broken product
I ordered 3 neckaces online for Christmas for my daughters. One of them the chain was broken. Can I return it and have it fixed?
Zylah
Return customer leaving
Bought a bracelet $252, broke once cost $71 to repair 6 months later broke in 2 more places and refuse to stand behind their jewelry or work. Want you to pay out of pocket to repair again. Manager was not helpful and lost a great salesman/manager in Ky. Could have offered to trade in on another etc but didnt, lost a good customer Bought engagement ring there and bought a $10,000 ring, all from Ky. Good bye Jared! BEWARE of business practices!
Sandra
Mens wedding band cracked after 4 days of wear
Bought a mens titanium wedding band on May 5th- Got married June 18th- went on our honeymoon on the 20. By the 4th day of him wearing the ring- it separated and is now cracked on the middle portion of the material. Took it back to Jared in Bolingbrook- where we were told there was nothing they could do- that we needed to buy a new ring. The manager we spoke to was very rude and basically said he must have been swinging his arms and hit something. IF he did, his hand or finger would have been cut off as how the ring is separated. We believe its a defect in the make of the ring. SO basically- we are out $800 as they said nothing could be done for us. We have purchased many other items here before and never will again. Poor customer service all around
Dan
Extremely unsatisfied
My wife and I purchased a ring using Jarods credit company. At the time of the purchase we were told that the ring was going to be 12 months interest free. We also put down $600 in cash and were charged $329.99 for a protection plan we were not told about. We got our first statement and the $600 we had paid in the store was not credited on the bill the protection plan was added and we were being charged interest. We went back and forth with the finance company several times over two months when they finally told us we had to go pack to the store to get this resolved. We went to the store and were told that there was nothing they could do because it was past the 30 days. We were sold this ring under false pretenses, charged over $900.00 more than the price tag of the ring, and kept in a constant loop of trying to get the situation resolved until we they could say that there was nothing they could do because we were past the allotted time frame. They would not return our money when we said we wanted to return the ring and played stupid when we confronted them about all the ways they were wrong. This certainly boarders on criminal. The customer service was nonexistent. Do not buy anything from this company unless you like getting ripped off.
Janette
Bracelet not received
My bracelet was supposed to be delivered on 1/10/2022 it was not.Jared said it was. Customer service kept trying to give me my money back.I want my bracelet I have to wait two weeks for a tracer I will not be ordering anything else from them Jared does not have this order online only my orders from summer.Im very disappointed in the poor service.
Victor
Bait and Switch Order Cancellation
So my order # 100004****7176 was cancelled. You have to be kidding me! What a way to start off an engagement! Let her pick out a ring thats been showing up on your website for weeks, place the order and now all of a sudden its been sold. Sounds like a bait and switch tactic. Now Ive gotten the approval and now have to break the news to her that the ring she fell in love with is no longer available. A great way to start the Christmas holidays and engagement. Thanks Jared!!!
Francis
Mask mandate.
Was asked to wear a mask to conduct any business inside a Jared Galleria store. Website says customers are no longer required to wear a mask inside store Unless required by local government. Do you realize how many customers you are loosing Jared Galleria. You seriously need to start pushing back from the corporate level on these local mandates!! Sad that this is happening!!
David
Poor service
I showed up to get my rings check today.(1:30) waited 10 mins before I was helped with only 2 other people in the store. there were 2 loose stones (one in each ring) they said it would be ready between 3:30-4pm I was fine with that. went back at 4pm they said they aren't done do to that they have coat the ring behind the black diamonds. It should only take a hour. went back at 5 pm now I am told I can't wear the rings until tomorrow. do to the enamel is wet. she also acted like I was late to get the rings inspected for the warranty (when during covid they put me off for a year) If you get something on clearance take a screen shot because they won't give you clearance price even if they tell you it's on clearance. I don't recommend buying anything from them
Nicole
Return
Updated by user Sep 01, 2021
Jared has never contacted me, and they will not let my return the ring for a full refund even though I am allergic to the metal. They do not care about me, only my money!!!!!!!!
Original review Aug 02, 2021
Hello. I purchased a custom, Platinum, ring in May. I only wore it a few times, and each time my finger would react to it badly, with blisters and puss oozing out of them. I'm allergic to metal now and I also have a bad bowel problem to where I can not travel to the store 60 miles away.. Since I cannot wear metal rings, its a total waste of my money to keep paying on this. Its not easy living my life and this has made it worse. Could you please send me a return box and label soo I can get my money refunded fir the payments Ive made and the extended service plan?? It would be nice if something would go right just for once in my life. Please HELP and try to put yourself in my place and see how frustrating it is. I know that something can be done, and that you want to truly help me out here. Please have a heart and make an exception just this once. Sincerely, Nicole Larson
ibuss
Warning about Jared (Jewelry). Please Read.
I think this is a story worth sharing: I'd like to explain how Jared values it's customers . I'll continue to share this story, anywhere I can, to hopefully prevent others from having a similar experience. Unfortunately, Jared has not only provided us with a horrible product at the cost of nearly $10,000 and mislead us during the presentation and purchase of the product, they refuse to admit their wrong doing and provide a refund. Instead, they admit that the sales person breached policy but still refuse to provide a refund. During the process, I must admit I was a bit apprehensive about using Jared. A friend of mine had bought an engagement ring from Jared, which broke in half (that's not a typo- the band literally broke into two pieces). He warned me of the struggle he had to get a refund, even within the 30 day return period. It required several visits to the store, endless arguing, and as expected, the emotional tole caused by your future wife having one of the most invaluable and sentimental pieces of jewelry break after less than a month of wear. In addition, another friend warned that the customer service they experienced after the purchase was contemptible. Still, they had to experience this service every six months when they returned for the semiannual inspection or have any repair work done. Both couples had warned me of their regrettable experiences. Yet, instead of avoiding Jared, I approached with an open mind. While speaking with the sales representative, I warned her that I had heard of several poor experiences at Jared. They replied with a smile and stated, "we're one of the largest company in the country. We couldn't have grown this big without doing something right." This is where the problem may lie- like other enormous companies, they seem to have lost touch with their customer and often fail to ensure the customer has a pleasant experience. Why rely on return customers when you're so large that you constantly draw new customers? It's important to remembers that a customer who has a good experience share their story with their closest friends and family, while a customer who had had a bad experience will tell everyone; this is exactly what I aim to do- warn everyone. The story begins in late 2011. I visited many jewelry stores while searching for an engagement ring for my fiancé of 9 years. I experienced varying levels of customer service at the different stores. Jared provided a good experience (or so I thought), pampering me with water and coffee, holding doors and continually praising me with comments such as, "she'll love her new platinum ring." After nearly a month of searching, I narrowed my search to two stores, both with comparable settings and diamond characteristics. During the final visit to the stores, where members of family were also present to see the final purchase. I explained the specs of the competitors ring, to which they replied, "this is a obviously a better deal." The sales representative pulled the ring from the showcase and informed me that it was platinum. While I was certainly a novice when it came to jewelry, I was aware that platinum is more valuable than gold. They explained that the platinum alone offered at least a $1000 difference between the two rings. It was an easy choice- I selected Jared and purchased the ring and an extended lifetime warranty. Total cost: just shy of $9,000. The ring was custom. I had bought a loose diamond and the band separately. I also paid extra to have the head turned into a "kite setting," offsetting the diamond to provide a unique touch. This required that the ring be sent away to be worked on. When it returned, the problems began: 1.) The ring returned a day later than they had told me. This typically wouldn't be a big deal, but I had planned an 8 hour trip to visit family around Christmas, in preparation for the proposal. The trip was delayed, though it wasn't the end of the world. 2.) When the ring arrived, I picked it up from the store. When I got home, I was looking at the diamond and noticed a large black inclusion in the diamond. This wasn't there when I had been shown the diamond in the microscope. When we returned from the trip, I took the ring back to Jared. The problem? They had put the wrong diamond in the ring! Not the one I was shown under the microscope and chosen, a lower grade diamond. Of course, they were more than willing to take more money for the diamond I has initially chosen- at a cost of about $1000 more. So again, the ring was sent away to be worked on. 3.) Again, I picked the ring up from Jared. Now, due to increased suspicion, I carefully inspected the ring before leaving the store. I noticed large palpable scratches on the bottom of the band. They took the ring and said they would buff the scratches out. 4.) In order to have the scratches completely removed, it required 3 visits back to Jared. Each time, they claimed that they couldn't see the scratch. Oddly, every family member or friend was able to see and feel the scratches when asked to run their finger along the surface. Finally, after the third visit, the scratch was gone. 4.) About 2 weeks after receiving the ring, I proposed. She said yes and was in love with her ring. She's a nurse, so she usually wears the ring at home, two days a week. She doesn't wear the ring to work because of medical gloves and she doesn't wear the ring in the evening (unless we are going out) or to bed. About two months, she noticed that the diamond was loose. She returned to the store to have it repaired. 5.) While searching in the system, they couldn't find my account. She couldn't have the ring repaired until they found my account. I returned to the store to find that they had spelt my name wrong on the account (despite using my drivers license) and had enrolled us into a financing agreement that was completely wrong. The name was fixed in the store, though it required nearly two hours on the telephone at home to clear up the financing agreement. If you've lost count, the ring is now being worked on for the 5th time in less than 4 months. 6.) The ring returned weeks later, and the diamond was fixed. After inspecting the ring, new scratches were noted on the band, requiring the ring to be returned and buffed. This is now the sixth return. 7.) We picked the ring up a week later. The scratches were gone. We had gone a month or two without problems- the longest stretch yet. We were in NYC for our engagement photos. While walking up 5th Avenue towards central park, my fiancé glanced at her hand was astonished to see that the diamond was not only missing, but the ring had broken in half. The entire ring had split in half. The engagement shoot was cancelled and $500 was lost. Moreover, we now had a ring, in 3 pieces. The missing piece contained a $6,500 diamond. The next 5 hours were spent searching for the setting and the diamond. If the fact that our engagement shoot was cancelled wasn't bad enough, the humiliation that my fiancé and I endured was. Somehow, we located the diamond, still in the setting, in the crack of the sidewalk about 6 blocks from Central Park. Not only had there been no blunt forces applied to the ring, it was only 5 months old and worn two times per week. When we returned to Jared, we were told, "I've never seen this before… she must have hit it on something." After an hour of arguing, they offered to fix the already broken ring. After the service we had endured, we knew what the process was likely going to be, so we would only settle for a refund. They refused. They offered to replace the ring with a new one. Without the option of a refund, we accepted a new ring (same ring and setting, just new). 8.) After the ring was returned, two days later than they promised, we went to pick it up. While inspecting the ring, my fiancé asked why the ring felt lighter than other gold and platinum rings that she had tried on. They informed us that our ring was probably not "full platinum." This was shocking, considering I was never informed that I was buying a partially platinum ring. They then stated, "your paperwork explains the ring and the platinum. It should say that it's only 58.5% platinum and the remainder is cobalt." I retrieved my paperwork, which did not say anything about the composition of the platinum ring. It did say, however, "platinum" all over the documents and the receipt. In addition, the entire time I was looking at the ring before making the purchase, I was told the ring was platinum. The day I planned to purchase a ring, I had to decide between two rings: they were almost completely identical, except one was white gold and one was "platinum." Well, they got me. They were able to persuade me into buying a "platinum" ring making me believe I was receiving a deal. Boy was it a deal… So where does that leave us now? We've spent a total of 10 hours on the phone with Jared making attempts to receive a refund. They continue to make false promises, fail to return phone calls, and make no effort to rectify a situation caused by extremely poor workmanship and customer service. We'll continue to share this message wherever we thing people will see: social media, review sites, and by word of mouth. We're also starting the legal process to sue Jared for a complete refund. I hope this story helps prevent others from making the same mistake I did. Though just as important, I hope Jared finally takes this seriously and not only does the right thing in this situation, but also makes a diligent effort to improve their service before they lose many more customers.