Jandy Pool Products Overview
Jandy Pool Products has a 1.7-star rating, derived from feedback provided by 82 customers. In the Pools, Spas and Plumbing Supplies category, it secures the 25th position out of 219 companies.
Rating
Contact Information
Website
www.jandy.com
Phone
(800) 822-7933
2882 Whiptail Loop # 100, Carlsbad, California, 92010, United States
Jandy Pool Products Reviews
Tina
Can’t get help from customer service
Our salt cell which is still under warranty is no longer working. We have tried for the last two months to get someone from Jandy to help us. We have called multiple times and no person picked up the phone. We have sat on hold for countless hours never to reach a person. We have tried getting a call back on four different occasions and received none. We have also emailed them and they have not responded. I honestly do not think anyone works in their customer service. We are so disappointed as we went with Jandy because we thought they had quality products and customer service but we were wrong.
Brett
Heat exchange not working and will not honor warrenty
My heat exchange went bad 1.5 years after install. Authorized dealer came to inspect and submitted a report. No copy for and did not test while I was present. Janet says chemicals were off and will not cover. Now I am filing a lawsuit. Beware.
GRACE
Had a Jandy clear salt installed
The product does not keep generating salt like it is supposed to. I called the Fluidra/Jandy phone number over 6 times also stayed on hold for over 2 hours. No one answered the call. Sent 2 emails with absolutely no response. Product was purchased in March and installed by a pool company. It doesnt work & no warranty assistance!!! Buyer beware!!! Video shows I was on hold for over 2 plus hours!!!
Skarlett
*** for service help !
Cant reach anybody on phone for help ! WTH Bad Service !! WTH WTH WTH WTH WTH WTH WTH WTH WTH WTH WTH WTH WTH WTH !!! Youll suck for technical service help !!!??? Cant reach anyone for phone help !!!
Lawrence
Lack of TECHNICAL SUPPORT!!
This equipment does not operate for long without TECHNICAL SUPPORT! Very hard to get a return call or text after many attempts. Recently the robot responded "call back tomorrow!" no chance to even leave a call back number! From the other reviews, it appears I am not alone with this company! Now what
Anonim
12v 20w LED pool light lens have water droplets inside caused LED to damage / flickering.
I had previously called and spoke to your call center personnel re. LED light issue, he said its under warranty and i need to call a representative to troubleshoot and they would send in the report so as to access the warranty replacement of 2 LED lights, i did so, and this morning received a proposal from your rep for over $1,800.00 to resolved this. I already paid $110.00 for your representative (Kamakazi - Clermont Florida) to troubleshoot as requested by your call center, although i am 100% capable and is certified by the board of industrial training, and City and guilds of London in electrical engineering, also a Florida state certified & licensed to preform this types of electrical work. Yet had to pay your rep to do tbe troubleshooting, and now felt as if i am being subject to getting ripped off. I already paid the pool contractor (during the pool construction) to supply and installed these lights, he recommended Jandy, i went with his recommendation. These lights didn't worked much - maybe total of 800 ~1200 hrs since installed. Very disappointed - lens wasn't properly sealed and allowed water inside causing the LED to destroy. If you can send me replacement lens and the LED module i can fix it. If not the complete unit as advised by your call center personnel. Can you please contact me so this issue can be resolved?.
Stephanie
Terrible Customer Service
My husband and I have been calling the customer service phone number since last week every day at random times throughout the day and continue to get the same automated response stating they have higher than normal call volume and to call back the next business day. This is the worst customer service experience I've ever encountered. There is not even a hold option, the line just hangs up! Don't waste your time or money on Jandy, go with Hayward! I didn't choose Jandy, my pool builder did and unfortunately they are no better and I don't want them back on our property so I'm stuck dealing with calling Jandy customer service.
Anonim
Lost my invoice and purchase date for a Jandy pool heater - HI-E2
Need to find out about the date I purchased a Jandy HI-E2 - I can't remember and like the purchase date and would like the invoice for the purchase if possible - I believe the date was in late 2019 or 2020 possibly 2021 Thanks
Anonim
I have a leak in the booster pump
I like for you guys to reach out to me I'm having a hard time to find someone to fix my problem thank you
Warren
Warranty issue for pool pump
According to my service tech, my Jandy pool pump is not working. It was installed on 12/24/20. I believe it is still under warranty. What do I need to do or tell the technician to do in order to pick up a new one and install it? The serial number on the pump is AH EH03 01** **** **.
Vicky
Salt cell broke after less then a year
Broken salt cell and not able to get through to customer support for warranty replacement or help. Not happy!!!
Rickey
Reset password
Had to change wi fi password and ssid can not connect device iAquaLink device will not connect to new Wi-Fi address.
Gabriel
Freon
Looking for a company near 91304 that Carries Freon needed for your JE3000t heat pump.. please email or call me with a list of companies in my area
Eric
Resolved: Jandy Makes Junk
Updated by user Sep 26, 2022
Company fixed the issue and I have been provided with product replacement. Jandy replaced my light..
Original review Sep 21, 2022
By very careful when buying any Jandy product or any product made by Fluidra Brands (Polaris, Zodiac, iAqua Link, and a few others). I had installed a Jandy WaterColors Nicheless LED light when my pool was built. This light only lasted 2 years with minimal use. The warranty replacement light again only lasted 2 years with even less use. When I contacted Jandy - Fluidra I was told I will need to purchase another light which is around $1,000 and that my replacement light was not covered under a new warranty, it goes back to the original purchase date. Obviously they know their products are junk otherwise what company would not stand by their products. If its my 1st light or my 5th light if the company truly believed they made quality products one would think they would stand by them.
Anonim
My 2005 LJ175N Lite2 heater needs a new flame sensor and the original flame sensor has been replaced with burner assembly which is not in stock and costs $280. The service co. Installed
The service co. installed an off the shelf flame sensor and it is working fine. CanI still get a Jandy flame sensor for this heater???
Anonim
Very satisfied with the warranty service
I was very happy to find out that Jandy had such an excellent response to two lights that were defective in my pool that I purchased from a local pool store. They had their warranty technicians come to my home immediately and give me two lights that were even more expensive than the previous ones.