Jagex Overview
Jagex has a 1.9-star rating, derived from feedback provided by 105 customers. In the Games and Movies category, it secures the 49th position out of 360 companies.
Rating
Contact Information
Website
www.jagex.com
Phone
+44 303 123 1113
220 Science Park, Cambridge, Cambridgeshire, England, CB4 0WA, United Kingdom
Jagex Reviews
Elvira
Unauthorized changes
Hi this is Elvira Castillo. There was a charge of 39.99 on my account which I didnt authorized. Please reimburse the 39.00 as soon as possible. Thank you
omri
Bad support
they banning almost for noting and whne you appel they denied. really i hope you get bankrup jagex!.
Tre-Vaughn
Account problems
My email was deleted by Google. I thought I switched it over as when I log into it I used my new email but for some reason when I try to manage my account or link them it's asking for the old deleted account which obviously can't be accessed as it is deleted? What should I do? I mean my account is fine rn but, what if something happens? With how companies are dealing with deletions this is big concern considering how much money I've dumped into his game, over 2k money. Would love to keep playing but it's not a safe game to play now with how they manage the accounts.
Stephen
Payment loading forever please just take my money
Im stranded on this payment screen preparing my order for over eight hours trying to make a payment for my account
Daniel
Appealing to change my user ID acc ongjian30@***.com recovery email back to djw1997@***.com
Hi Jagex,I am the owner of ongjian(ongjian which is the user name) and battex email log in ongjian30@***.com,my ongjian according was recently unbanned from a permanent ban due to major botting,according to what I remember,my acc was locked and banned after I did a dung large floor wif some other random peeps in a 5 man group, banned at around June 2014 after I finished tat large dung floor,and I received a msg I am given a last chance to play my this ongjian account,however my recovery email seems to be changed after my account got unbanned and reopen to me and the recovery email to my ongjian acc seems to have been changed to tomjackson1990@***.com, however,The acc was banned and I could not have made e change,also adding did not made e change so can I cancel e change and revert it back to my recovery account I think it was djw1997@***.com or yahhoo@***.sg,and also it is linked to my facebook yahhoo@***.sg Blinx ong,at the time of banned it was Daniel ong,also registered in classic rs and and my account all skills was above 70s including the last updated skill Divination so only hv Archaeology n invention which is released while my acc was banned,thus could I appeal to change my recovery email back as I have not changed it and regain access to the account, I have send 10+ recovery form to try to recover my ongjian30@***.com account, and battex acc too(which I manage to get my account as I have access to my recovery email), but my ongjian account could not even after 10+recovery form request put up, apparently also stated that u guys cannot change recovery email due to security,can u guys change my ongjian user ID account recovery email back to the old djw1997@***.com recovery email.Plz reply me @ongjian30@***.com and help me unlock my account, it was nearly less than a year to 5 yr cape
Victora
Custome centre they made on there website sucks there too cheap set up a actual customer support phone line
I want My Original Runescape account back that was *** along time ago that ended up getting banned for macroing. I never did it somone else hacked my wood cutting account winners160
Mark
Account recovery
I created an account but stopped playing for a couple of years. When I tried to start playing again my account had been hacked and someone else is playing it. Now all the recovery information that I had put down when I created it is no longer accurate? Thats what Im getting in return from JAGEX everything is through emails.. no actual conversation with a person. So now the account I played for several years is in someone elses hands that didnt earn any of whats in the account
Anonim
My account
Hello my account email royss@***.nl nickname appelboer suddenly got permanent ban. I make an appeal till today i still have no reaction. Im 31 years old and live with depression for 10 months so rs my pure account appelboer became my work joy and drive. Unforntally i got banned i have never used a bot only i coud think about my brother used a auto click for 1 hour not had no experience gained. He had warning on his own account so i dont understand still why im geting a perm ban i accept a temp ban hoping i get a warning. I tryed to make contact with a second ticket and true live chat. Saddly im tooking in therapy again cause i coudnt handle with this and the people living around me are scared i will fall deep down again or hurt my self. Im really working hard on my pygisch and i hope i can work hard again on my proud account appelboer ive play 15 hours a day sometimes 20 hours with breaks cause i cant sleep off the medicines. I really need my account back to get my positive vibes back again i will accept annything to show u guys im good person i can send documents of evyrthing u need i even open to travel with my pc to your office im down for anny corperetion but please help me out i cant handle the stress from this. Let me enjoy runescape with my hard worked account im so proud off this really punished me hard. I deserve to get back into this.
Chris
Unpaid balance
Unpaid balance and RuneScape account being frozen, and I am scared that my account has been cleaned and everything has been taken because I have had no access.
Joslyn
Account mixups/recover/switch email
When I called the number it said hello welcome to dish network. Didn't say anything about Jagex company.
Randy
Account issue
Never heard anything from jagex guess they just want my money and that's it. I emailed over a week ago your website says 48 hours
Rebecca
Fraudulent charge
Had a fraudulent charge for whatever this site is - contacted customer support and gave them all the info they asked for. No response for 2 weeks - I have sent over 10 emails requesting a resolution
Ervie
Hacker
I've been playing your game for 1 month and my account has been hacked I want a full refund for the 6 months I've paid for
Anthony
Keeps declining me
it keeps declining my card everytime j go and try to get bonds with my 200$ please fix this so i can do it
Anthony
Wont let me do purchase on my card keeps declining
wont let me buy bonds keeps getting declined please fix it when i try it just keeps saying declined and i dont know why
Austin
Trying to get help with refund
I bought a membership and a bond and I went to redeem my bond and accidentally spent it on a name change because I was tired and I would like to get it back because I dont want to change my name and I spent 8 dollars on it to share it with my brother so if you could please help me get it back thatd be great