Imprint Overview
Imprint has a 1.2-star rating, derived from feedback provided by 4 customers. In the Printing category, it secures the 57th position out of 94 companies.
Rating
Contact Information
Website
imprint.com
Phone
(855) 711-4467
14550 Beechnut St, Houston, Texas, 77083, United States
Imprint Reviews
Delayna
Trying to resolve a credit card charge
*** you. I am sick and tired of getting stuck in these phone calls that I cant get to a REAL PERSON!!!
Mike
Unhappy with my experience using Imprint.com
I am writing to express my displeasure with my recent order of 100 customized dad hats. I placed the order in the beginning of April. When I was checking out, I paid $0.26 per hat for Standard Shipping with an estimated delivery of April 24th. I understand that with Standard Shipping, there is no guarantee of delivery date. However, when I checked the status of the order on April 24th, I was told that my product was still in production. If you're going to offer an estimated delivery date, the product should not still be in production on that estimated date. This is a bad business practice. Your company should try it's best to meet the estimated delivery date. You cannot do this if you are still in production on that date. Furthermore, the customer service reps told me I need to pay $350 for expedited shipping so the hats would arrive in time for my event. I was assured by multiple customer service representatives that if I paid the extra money, the hats would all be delivered by Thursday, April 27th, no later. It even says this in the service ticket. This was not the case, only 33 hats shipped and were delivered by that date. The rest came the following day. I am very unhappy with the way my order was handled and am requesting the $350 to be credited back to my credit card. If you are going to charge that much for expedited shipping, they need to arrive on the date they are requested. I feel as the imprint.com ripped me off and took advantage of my deadline. I would like to hear how you are going to remedy this situation. Lastly, the logo embroidered on the hats was crooked and I was told "that's the best we can do." Would not use again
Linda
Never received my refund
Supposed to receive a refund for eye drops which I have not received Can you tell me when this will be refunded to my credit card. Thank you
Shatika
Terrible Quality & Customer Service
I purchased 3 custom t-shirts from Imprint.com (24hourwristbands.com) in September 2015, but when I received them, the artwork and lettering on one of the t-shirts was not readable even though on their website it appeared to be perfectly clear. Because I wanted this t-shirt as a gift, I ordered another one in a different color and didn't initially complain about the poor quality. When I received the second order, the artwork looked as if it hadn't been completed - like it was only halfway done. I then sent the company a complaint about both t-shirts but never received any kind of response until a couple of days ago when I received an email saying the problem has been resolved and the support ticket has been closed. How can a problem be resolved if there's never any research or investigation into the problem? Buyer beware.