IGG Overview
IGG has a 1.9-star rating, derived from feedback provided by 231 customers. In the Games and Movies category, it secures the 31th position out of 360 companies.
Rating
Contact Information
Website
www.igg.com
Phone
+8 523 469 5132
315 Alexandra Road, #04-03 Sime Darby Business Centre, Singapore, Singapore, 159944, Singapore
IGG Reviews
Carlos
Purchases for the game DoomsDay Last Survivor
Good morning, during this weekend I made several purchases for the game DoomsDay Last Survivor. The first was 19.99, the second 49.99 and the third I wanted to do for 9.99 and by mistake I gave 999. Please contact me to correct the error. I am user cc2023 in the game and my phone number is 65176****. If you were not the ones who can process the procedure, please contact me and tell me where I can claim. Greetings and thanks in advance. Charles Coullaut
Rakibul
Resolved: My igg I'd has been log in on another device
Updated by user Jul 25, 2023
Company fixed the issue and I have been provided with settlement agreement.
Original review Jul 25, 2023
My account log in on another device please solve my problem and give me back my I'd please .. do support igg helpline. My igg I'd is 128897**** ...
Leo
Account was hacked
Hello my account was hacked and guild was dismissed Email- kidman2288@***.com In-game- jacked guido My guild was bok Im not able to log in Please help
Jason
Resolved: Lords Mobile Account Stolen
Updated by user Jul 17, 2023
Company resolved the issue.
Original review Jun 15, 2023
My acct was stolen and instead of helping me they basically told gave me the run around your company rewards thieves and punishes good people thanks
Bajram
I need my account back
Today you locked an accwhichninwas winning with 20b on it on the assumption I was transferring chips this is outrages either give me proof of transferred chops or I will sue you in court I spen so much money on your game and I have all in my Google play
Makiah
I have lost my account
My gamil account was sheoranvikas720@***.com I want to recover my gmail id please help me to recover my id
Larry
Very unprofessional
This guy can say all this stuff in game and people get banned from chat for saying computer I think something is very wrong
Alasha
Pathetic rigged servers
Flop the straight draw lose to a flush on the river card, flop a flush draw lose to a full house on the river card. This app is rigged to bankrupt accounts so people will purchase chips from them Do not play this app it is a *** SCAM
Joseph
Locked account
I was playing and I was winning and they were very jealous and they were throwing stuff at me and I've been real good I play all the time I'm crippled and that's all I got is poker so I don't know why I got locked out I don't bother anybody is there anyway you can unlock my account I don't have anything but poker and I spent a lot of money and I have over $5 billion chips
David
Account wont let me add my debit card
My card kept declining and then it said it was unavailable and i deleted it and tried to add it again but it keeps saying errot
Alasha
Pathetic rigged app.
Poker app is a scam and servers are rigged best hands getting beat every hands by igg dummy accounts playing poor cards and going all in preflop and hitting the winning hands every time. Pathetic cheating dishonest poker game. No wonder everyone is deleting this piece of *** poker app.
Rolene
MINUS 200000****00000000
MY CASTLE AND PHONE WAS HACKED NOW THEY SAY SORRY THEY CANT HELP ME . WTF. I SPEND THOUSENDS OF REAL MONEY ON THE GAME
Anonim
Makes accusations but provides no proof then wants to take your chips. A bunch of crooks.
They accused me of transferring chips which was untrue. I asked them to show proof but they would not. Asked me to apologize and promise never to do it again. Then they said they wanted to take all my chips away. That is a scam, a real joke. Dont do business with they are a bunch of thieves.
Jay
Worthless effort of Customer Support to protect it's clients from account theft and recovery
Updated by user Sep 18, 2022
No progress has been made with IGG. I continue to provide them with screenshots from the distant past that only the true owner of the account could possess. They will accept nothing as proof beyond purchase receipts that occurred after the account was stolen and...
Original review Jul 12, 2022
It's true what all these reviews say...Criminals prey on valuable accounts and know every step they need to take to bypass IGG's security and recovery policies leaving the honest and true owners of these accounts helpless victims with no recourse because of their insane inability to test and verify the true ownership of these victimized customers. Forget the fact that you spend thousands they have no loyalty to you. I played this game for 3 1/2 years spending over $18k US. I fell victim to a phishing scam which led to my gmail, yahoo and Fb accounts stolen which led to the theft of my Lords Mobile account. I informed IGG support of the theft and was put through a rigorous account recovery procedure that asked for birthdate of the account, cities and states that I had accessed my account and transaction receipts for various dates over the 3+ years I had the account. This involved getting transaction records from several cancelled credit cards and hour and hours of record research to obtain this information. However, I was able to come up with records of every date requested. When I submitted the final date's transaction record they informed me that they would review my case and get back with me. Then they had the nerve to request additional transaction receipts for purchases after the account was stolen. This was impossible for me as I would not have any record of transactions I didn't make. In spite of being able to provide the information they asked for they refused to help me based on transactions made after the account was stolen. You spend that kind of money with an organization and you would expect VIP treatment. Quite to the contrary. I was treated more like a hacker than the actual filth that stole my account. They simply refused to help offering only their standard "we're sorry for the inconvenience this has caused? EIGHTEEN THOUSAND DOLLARS and they're sorry for the inconvenience? It is a crime what they allow others to do in this game. Hackers know the company policies and easily dance around their so-called security measures. Their is no client to customer loyalty. Play this game and spend your money at extremely high risk.
rahmoune
Resolved: Deafgox
Updated by user May 21, 2022
Company fixed the issue and I have been provided with apology.
Original review May 20, 2022
Hi. I used to play Texas holdem poker deluxe but a few days ago my account is locked. Can you please help me to unlock my account. It is locked and i do not know why. Here is my IGG ID: 6580). Please sort this out. Thank you! message
James
IGG will not admit that screenshots provided reveal beyond any shadow of doubt that transfer of chips occurred despite r3corded verbal exchange between parties involved.
Review indicates all players can and should transfer chips as they see fit as posted rules no longer apply and reports of such shall be ignored.Dont report any violation to IGG .