iFIT Overview
iFIT has a 2-star rating, derived from feedback provided by 370 customers. In the Weight Loss, Diets and Training category, it secures the 5th position out of 185 companies.
Rating
Contact Information
Website
www.ifit.com
Phone
(866) 608-1798
1500 South 1000 West, Logan, Utah, 84321, United States
iFIT Reviews
Anonim
Terrible customer service
They told us we were under warranty, but then later said it was just a parts, not labor, warranty. Said it would be $300 just the replace the motherboard that prematurely fried. Very dissatisfied with their customer service.
Robin
Prrice
Do you have anymore affortable rates available?Senior discounts or shortage packages ,your prices are high. I like using this with the spin programs
Jennifer
Because no can answer my questions and I’ve only had my machine for 6 months used it for maybe 3 months and it’s been broken for 1 month!!
I turned it on one day and it didnt start thatsitI can not find a how else to restart the machine and when I can call on the weekend no one is available for help!
Sarah
Phone call to cancel membership
The lady who took call was kind and proficient. She was able to solve my issue. She canceled my membership and informed me my money will be refunded.
Anonim
IFit screen issue
I had 2 issues with IFit not starting, just getting a white screen. I called and reset it once and then I had to call back the next day with the same issue. The second time seemed to resolve the issue. Thank you!
Douglas
I had a problem charging my heart rate monitor but I rubbed a little sand paper very lightly on the contacts and it did the trick.
Great I would like to see more withouts Hanna Edden I found her commentary to be very interesting which made the work out seem quicker
Douglas
Your heart rate monitor junk
My second heart rate monitor wont take or show if its charging no led lights this is the second one I was charged for the first one was never delivered but you charged me for it and my second one stopped working after being plugged in for a month I
Magen
Because they charged me money and I've never signed up
Because they charge me and Ive never even been on this website or app and I need a refund and they charge my debit card $50 and I need my damn money back
Anonim
Canceled membership
I canceled my membership and they charged me for 2 months afterwards and only credited back 1 month,thank you
Mark
Having trouble changing membership.
Customer Service Rep did not change our family membership to an individual membership as requested or as she stated. We are still unable to do this ourselves on your website.Not user-friendly. Still a pissed consumer.
Anonim
Broken promises
All apps are locked on our bike. Account is paid for 10 more months. Multiple calls and transfers finally got me to a person who was supposed to call Wednesday but didnt then they made an appointment to call Thursday and didnt and now no one has called to repair the problem or set an appointment to try and fix whatever is causing the lock out
Anonim
Trophy case
I completed the May fitness month challenge week by week. I competed all 6 weeks in order. Only week 1,2 5,6 show in my trophy case. The original challenge said if you completed each week at the end youd be eligible to purchase any shirt. I have called twice and nothing has been resolved. I would like to purchase the t shirt and have not received an email back regarding this
Kristy
Cancel membership
I cancelled last month and it still is coming off my credit card and i fit said they couldnt find my email or phone number that is a lie
Xochilt
Draw a map google
Why in gods name did you take this away from us? You lost me as a customer and I promise it was a dumb decision by some idiot.
Shirley
My membership has an error. ACCOUNT LOCKED
Ive been paying $10.70 monthly for membership dues but today its saying membership free. What happened? MY ACCOUNT IS LOCKED!!!
LaToya
Can't use treadmill
Original review Mar 21, 2023
My tablet in my treadmill updated on its own and when it did, it messed up. I tried calling to get in contact with customer service from January 2 up until January 4. I was finally able to reach someone and had to send in photos and videos of what my treadmill tablet was doing. I was approved to get a replacement console. The order for the replacement console was placed on January 4 but I got a confirmation for it for January 5. Here it is March 21 and I still don't have my console. Every time I have tried to call and speak to someone, I've been told to wait two or three more weeks and I stated before, this has been going on since January. on March 16, I received an email from a representative saying they notice I have been waiting an extended amount of time for a replacement consul and that they have a better solution. They are going to send me a replacement tablet and have someone come over and install it. I confirmed my address and I asked him how long would I have to wait for the tablet to be sent to me. He told me it would be sent out within the next couple of business days. Here it is almost a week later and I still don't have , any word of when the tablet will be here. They canceled my original order and placed another order for the tablet without consulting with me to see if that is something I wanted to do. Now I have to wait for who knows how long for this tablet. I feel like they canceled the one work order and placed a new one to reset their timing so it does not look as bad on their end for them. I would suggest anyone looking for a treadmill or any kind of equipment to seek other companies. I also forgot to mention I have been paying for an iFit membership that I have not been able to use since January. When I called to have it paused, and to get the credit back for the time that was wasted, while waiting on the part, I was given a hard time. It wasn't until after calling the third time I got someone on land in the United States to assist me with pausing the membership and giving me three added months. I've learned my lesson, and I will never purchase anything from this company ever again! If something happens to my treadmill again after I receive the tablet, I will sell it and just be done with it.