IDme Overview
IDme has a 1.5-star rating, derived from feedback provided by 4800 customers. In the Professional Services category, it secures the 1th position out of 763 companies.
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Contact Information
Website
www.id.me
8281 Greensboro Drive, Suite 600, Mclean, Virginia, 22102, United States
IDme Reviews
Cleodus
I tried creating and uploading my ids and completing my id.me process, only to find unknown email telling me I already have an account, how do call id.me to rectify this my email masterdetail2012@***i
I tried creating and uploading my ids and completing my id.me process, only to find unknown email telling me I already have an account, how do call id.me to rectify this my email masterdetail2012@***.com
Rick
Site rejected my email for no reason
After opening my account and having my email verified I requested to go to the identification level where I was to send in a copy of my driver's license, etc., but could NOT ACCESS this section as my email was REJECTED FOR NO REASON.
Robert
Lack of customer service and fraud department
Lack of help from their support I got my information compromised with a photo and I been trying to contact this company to see if they can help me with this matter. I been emailing them every day since they dont have a phone line to talk to a person. I been telling them that I my account with my email address and another one by the scammer. What do they do they erase my account instead of the scammer. They should erase all accounts with my name and the real person should open an account using their identification method because I got trick to take the photo. Now I can access my government accounts and the scammer has my sensitive information. Desired outcome: I want them to erase all account with my name and facial info. So the real me registers and can log in to my federal accounts.
ed
Absolutely the worst people to deal with they're almost as bad as the IRS absolutely the worst I've been trying for almost 2 months to get an ID that me account and still haven't gotten one.
no customer service no help no account absolutely the worst people I've ever dealt with in my life is actually 700 complaints all year long on this this people that means there's about 60 complaints every single month. I hate these people so much I've been treated so badly by these people I hope that God every single one of them die in ***
David
POOR Customer Support
Failed to verify on numerous attempts with NO explanation given. I verified my information via data download and check all three credit reporting agencies to verify that my reports were not locked or frozen. Entered two support tickets and received scripted responses from "Roy", a bot. No way to contact a real person to help me verify despite choosing "Live Verification"
Subrina
Suspended Account
My account has been suspended since July 5,2023. Today is day nine of this drama that they have started. I have finally started getting ticket numbers, and I have to sign in to my account to talk with someone. I keep replying, I can't my account is suspended. How do they think you're supposed to run a company like this, but they do work for the federal government. I read this morning July 17, 2023, is the deadline for you to file for your 2019 tax refunds. I reckon that is why they hired a company without customer service to do something like id.me.com. Furthermore, I really am coming to the point that it's all a scam. Likewise, I tried to file a complaint with the taxpayer advocate service. You can barely type your letters in with their system, and when you try to correct something it is either too much or not enough. I have had four different ticket numbers, and they all say the same thing. They say login to your account, go to customer support, and enter your ticket number. I always try to do that just in case they have it unsuspended, so I can talk with them. I then go back, and I send them a reply. Not only that, but I say, I can't do that, my account is suspended. How am I supposed to do this? I found an 800 number in some screenshots that I took this morning. I copied it down and called. The man on the other end said, how may I help you, and called me by my, I said name. I said, how did you know that? He said, you are calling about id.me.com, right. I said, yes. It's not us. He was so frustrated. I told him thank you and apologized. I asked Google, how did I find a phone number for Google? They sent me to a nice site. I asked my question, and I was then sent to a page saying it would be $10.00 trial and $74.00 a month. I clicked something. Furthermore, I said really, for just one question. Then it came back on the screen, and I left. I don't know how people are going to get their tax refunds if they are having my problem, also. Please, I need my account unsuspended. I don't know what else to do. I have done everything that they have asked me to do. They just use the same letters over, with just a different ticket number. Someone please help, July 17, 2023, is coming up fast.
Subrina
Resolved: Suspended Account
Updated by user Aug 10, 2023
Company resolved the issue.
Updated by user Aug 10, 2023
I'm still irritated with them. I went through the Better Business Bureau, and they sent me a letter stating that my account had been compromised.
They didn't contact the BBB to let them know anything. I contacted the person in charge of my case and he or your company...
Original review Jul 11, 2023
I am so irritated with these people. I had to go tefunds to get my picture of my passport right,then my selfie to verify, then I had to be verified by the IRS before I could even be verified by them and the IRS is not even using them anymore. I was finally verified, after several days of going in and out of my account without any problems, I start my tax refund, and Thursday July 6,2023 I go to get on and my account is suspended. I have filled out their bot until I just about know it by heart. Then this morning around 6:50 am I get a email with a ticket number and it tells me to sign into my account so I can get help. I do want they tell me, I still can't get into my account and I have been trying to get some help from them replying back to their email that they sent me to no avail. I am sick of it what are they doing with my credentials, the IRS will not let you in if you used id.me to verify yourself, to begin with, I do not have two accounts so why are they not helping me. Are they using my credentials for something that they don't want me to know about? I think they are scammers, they are keeping people from their money. It's not right, they should be prosecuted to the full extent of the law. My id.me.com ticket #1443**** is of no use if your account is suspended people and bot.
Matthew
Resolved: Can't login
Updated by user Jul 10, 2023
Company fixed the issue and I have been provided with apology.
Original review Jul 10, 2023
Can login in my account why if I sign in to many times it because I was trying to do a face video was having a hard time with it that the reason
Elsie
I forgot my password I changer my phone number
I try to contact them by living my my information I try everything I send I request i even try to do another account and nothing I need access to my benefits with unemployment ypu can not play with people money that way
Tiffany
Resolved: Close my account out
Updated by user Jul 08, 2023
Deactivate account number please.
Original review Jul 08, 2023
Please close my account out please please close my account out been trying call y'all deactivate my account please
Steve
My account was suspended
Updated by user Jul 07, 2023
Excellent
Original review Jul 07, 2023
My account was suspended I did nothing wrong, just got suspended all of a sudden, pls help me out pls help me
Robert
I D Me it's very hard IMPOSSIBLE TO WORK WITH
I D Me I have been fooling with them trying to get my identification for the IRS through them multiple times more than I can count on my fingers in half my toes they have *** poor service they're applications ar b b***** b*****they have not helped me in any way instead of emailing my confirmation code they could text it to me every time I start with them the first confirmation code is lost does not show up teal I start on your second round I have a big problem typing my voice to text will not work on their applications I have not managed to get the first security code in tonight they sent me either four or five identification codes every one of them showed up late by time they got food with me I was ready to hang them by their feet and take my baseball bat to their head that or strip them off naked and get my wheelbarrow and loaded up with fire ain't heals while they was tired by their feet and start throwing fire ants on them the most asinine *** I've ever seen the other night when I was chatting with a fellow around 12:00 midnight just like it was tonight nothing but a big pain in your *** they won't do a video call they won't send me my codes on text my emails are always slow on kind of where I live at on a big mountain ridge in the backwood boney if me and my wife did not need the money I would tell him where they can stick it and would like more to turn my welding machine all the way up to 250 amps hook the ground cable to one of them's ear then wet them and stick to welding rod up their butt we are in desperate need of her father's inheritance this is no b*****
Robert
I have had no luck with the website I'm not smart in this internet stuff I need phone number for ID me my lawyer contacted me yesterday had ID me send me a code I type the code in it did not work so I
I have had no luck using the internet hook up to ID ME I am 68 years old very little knowledge of Internet my lawyer contacted me yesterday and my wife he sent me a cold for verification it did not work on kind of weather mainly I have tried to internet cannot get it that way and the AI system may have is a SURE FIRE of pain in the *** I NEED SOME HELP FROM SOMEBODY THAT'S GOT A HEART A VOICE AND EARS TO LISTEN SEEMS LIKE TODAY EVERYBODY'S SO DAMN LAZY ALL THEY WANT TO DO IS LEAN BACK IN THE CHAIR AND GET PAID FOR DOING ABSOLUTELY NOT A DAMN THING
Marilyn
Locked Out And No Live Customer Service
I'm Not Sure Why This Company Manage Our Identity Info, When there's A problem No Live Help, Horrible!
Shu
Absolutely horrendous support that leaches off taxpayer money
Id.me seemed to have appeared into the public spotlight during the pandemic as millions were filing claims for unemployment and other govt services. I used this company prior to this chaos for Veterans Affairs disability benefits login credentials as it was offered as a convenient option. If that was all they focused on (ID verification and GOVT services credential authentication) then I have no qualms. This is not to say many others didn't as support issues were all over the news at one point. MY PROBLEM IS WITH THEIR DISCOUNT/CASHBACK program to certain retailers. My purchase and the subsequent cashback wasn't showing under my account records. I submitted the required report along with proof of purchase as instructed in their FAQ. What followed afterward is honestly THE MOST INCOMPETENT, USELESS CUSTOMER SUPPORT I have ever experienced. 1. Advises me to call a membership deals rewards customer support line. Going to the referred company's website showed that it was for vacation rewards; hotels, resorts, flights, etc. My cashback submission and support ticket was for AUTOMOBILE TIRES. 2. Sent email so the Rep would be aware of this. The response I received was to submit a "missing cashback payment" report along with screenshot of proof of purchase. Odd... Because the very reason this email communication was established was because I HAD SUBMITTED THIS. 3. Randomly a different person takes over without even letting me know. This other representative tells me that he doesn't see any pending cashbacks. I KNOW THATS WHY I CONTACTED SUPPORT! 4. SAYS THEY CANNOT SEE PROOF OF MY PURCHASE. My support ticket to even initiate this very email communication REQUIRED a screenshot of my order number. 5. Ends email saying their job is just to authenticate not handle cashback issues. THEN WHY TRY SO HARD ADVERTISING THIS GREAT NEW ID.ME SHOPPING/CASHBACK addition?! 6. To add injury to insult also says at the end to contact "tirebuyer" about this. ITS TIREAGENT YOU INCOMPETENT FOOL! I have worked with MANY corporations domestically and abroad, mainly for B2B material acquisition and contracts. The first red flag is this company NOT HAVING A FULL CUSTOMER SUPPORT PHONE LINE. Regardless of what excuse this company may say, it comes down to the dollars and cents. It's not about the quality of service at this point. Because there IS NO SERVICE. This company (along any other company without a support PHONE NUMBER) has ignored even establishing a phone line to save money. By doing so, they have clearly shown how much they value client/customer as a whole. It's a bit ironic that they authenticate for veterans with disabilities, when talking to an actual human over the TELEPHONE is what many disabled men and women seniors rely on due to physical and/or mental constraints. On top of that, the countless issues arising from the mandatory phone number requirements demanded on its customers (yes I understand for different purposes) when they go out of their way to not have a number at all. To be awarded what I am sure is an outrageous amount of money to be government contractors, the LEAST they could have done was created a customer support line for what they KNEW was going to be an outrageous growth in demand. These are the expectations that the government has of a company when contracting out various products and,/or services. It wasn't to deepen your pockets with TAXPAYER MONEY % to leave us high and dry in support after the money came in. They use the excuse of utilizing technology in the company for all aspects of their service (enrollment to aftercare support) LETS BE REAL HERE. The ONLY reasons why are: 1. Do as little as possible with as few resources as possible while charging as much as you can. 2. Build and maintain a wall to greatly constrain the inflow...correction: FLOOD...of support issues so as to deal with as LITTLE of the customers' issues and make it as difficult as humanly possible for users to find direct 1:1 support bc I guess you're too busy utilizing all that cash flow on "other necessities". Let's face it. When the US Government has a phone line (1-844-USAGOV1) it's not about the quality of service bc service is not even a value this company even cares about.
Jerry
Unable to upload documents and ignoring my requests for video chat help!
I have been trying to register with ID.me and can't get required assistance for 9 days! Your company has been requested to provide video chat help at least 6 times, but it appears that I am being ignored! UNSATISFACTORY! Please call me today! 1 22* *** ****
Regina
Followup
Chat started on 25 Oct 2021, 03:22 PM (GMT+0) (03:22:22)*** Regina Elizabeth Canovai joined the chat *** (03:22:22)Regina Elizabeth Canovai: - AgentBot: Hi! I'm Roy, your Virtual Assistant at ID.me. Please pick from the list of topics I'm versed in below - Client: VA.gov or AccessVA - AgentBot: You indicated you need help with VA.gov or AccessVA. Please choose the option below that best matches the kind of help you require.&;;;nbsp; - Client: Verification - VA - AgentBot: I am sorry to hear you're having trouble with verification. Please select the option below that best matches your issue: - Client: Verification - VA - Duplicate - AgentBot: Our policies permit you to have only one ID.me account. When you attempt to verify your identity or group affiliation a second time, you may see error messages.&;amp;nbsp; - AgentBot: If you are interested in learning more, we have a great >article<;/a> about it. - Client: Verification - VA - Duplicate - Help - AgentBot: I apologize if I wasn’t able to assist you today. You can fill out a &;gt;form and a Member Support Representative will follow-up with you in a timely manner. - AgentBot: If you prefer to chat with a rep now, please select the &;ldquo;Chat” button below. - Client: Verification - VA - Duplicate - Help - Chat - AgentBot: Please standby while I place you in line to chat with a Member Support rep. Thank you for your patience! - AgentBot: An agent will be with you momentarily. (03:22:43)Regina Elizabeth Canovai: hello (03:25:10)*** Christy joined the chat *** (03:25:17)Christy: Hello Regina, thank you for reaching out to ID.me today! My name is Christy. How may I help you? (03:25:43) Regina Elizabeth Canovai: I need rcanovai@***.com deleted (03:25:53) Regina Elizabeth Canovai: I do not have access to that email (03:26:04) Regina Elizabeth Canovai: my email is ginacanovai@***.com (03:26:19)Christy: Ok! I can help you delete the account, or I can create a ticket to do this for you. (03:26:24)Christy: Do you still remember the password? (03:26:28) Regina Elizabeth Canovai: I have been trying to get it deleted for a month now (03:26:45) Regina Elizabeth Canovai: I have 4 active tickets...no one is helping (03:27:02) Regina Elizabeth Canovai: I have been denied benefits because I cant get verified (03:27:16) Regina Elizabeth Canovai: now NC wants there money back (03:27:19)Christy: I see. I am sorry to hear this. (03:27:40)Christy: Please give me a moment to review the account. (03:27:49) Regina Elizabeth Canovai: I have no access to blythedevelopment.com (03:28:02) Regina Elizabeth Canovai: if I did I would have corrected this a month ago (03:28:45)Christy: I see. This is a different email than I have already. (03:28:50)Christy: Let me check both for you. (03:29:04)Christy: I am sorry for the trouble you having been having with all this. (03:29:06) Regina Elizabeth Canovai: I created the account in 2014 using company email...never had to use you guys again until last month (03:30:12) Regina Elizabeth Canovai: I created new account with ginacanovai@***.com and it says I need to verify with rcanovai@***.com (03:30:26)Christy: I see. Per ID.me policy you can only have one account. (03:30:34) Regina Elizabeth Canovai: but I cant because I dont have access to the email account (03:30:41)Christy: This happens, when someone uses an employers email, and then later changes jobsw. (03:31:02)Christy: I will finish reviewing and then see if a ticket is already in progress to update this for you. (03:31:07) Regina Elizabeth Canovai: I get that....again it was 2014 and only used once (03:31:47) Regina Elizabeth Canovai: Can someone please verify me to NC Employment Security Commission then (03:33:01)Christy: I understand. (03:34:27)Christy: Thank you for your patience. (03:34:44) Christy: Becuase your initial account is a verified account, I need to create a ticket to have this updated for you. (03:34:52) Regina Elizabeth Canovai: Its been a month. I just need this fixed (03:36:42)Regina Elizabeth Canovai: here are my ticket #'s: 745****, 750****, 776****....I am gonna have to look up the other number (03:37:21)Christy: That is ok. (03:37:29)Christy: I do see this ticket was created already for you. (03:37:57)Christy: To be honest, there is a long queue for this type of update. (03:38:24)Christy: Some accounts have been waiting longer than yours. The technical team is doing their best to update all the accounts. (03:38:35)Christy: I am really sorry for the delay and difficulty this is causing you./ (03:38:55) Regina Elizabeth Canovai: You guys do realize that NC Employment only gives 2 weeks to get verified right? (03:39:54) Regina Elizabeth Canovai: They have denied me and say I owe them 4K, which by rights, they can go in and take back out of my account...if I had it in there (03:40:50)Christy: I am truly sorry about this. (03:41:11)Christy: The Technical Team will be reaching out to you as soon as they can. (03:41:27) Regina Elizabeth Canovai: email mail me a copy of our correspondence please so I may attach it to the other supporting documents for them...I had to appeal their desicion (03:42:12)Regina Elizabeth Canovai: ginacanovai@***.com com (03:42:19)Christy: I will do this. (03:42:29)Regina Elizabeth Canovai: thank you for your help. I do appreciate it (03:42:34)Christy: I do understand this is a very difficult situation. (03:42:53) Regina Elizabeth Canovai: oh yes and very stressful to say the least (03:43:37)Christy: I understand. (03:45:06) Regina Elizabeth Canovai: Let me know when you send it please (03:45:50)Christy: I will. I noticed as I was reviewing more, that you have some other accounts associated with your account. (03:46:05)Christy: You could make some progress by delete these extra accounts, if you are able. (03:46:22)Christy: Do you recognize this email: ja********2@***.com (03:46:37) Regina Elizabeth Canovai: that is not mine (03:47:05) Regina Elizabeth Canovai: ginacanovai@***.com or rcanovai@***.com (03:47:09)Christy: I see. Thank you for confirming. (03:49:23) Regina Elizabeth Canovai: when was that outlook one created? (03:49:41)Christy: Very recently. (03:49:52) Regina Elizabeth Canovai: interesting (03:50:49) Regina Elizabeth Canovai: I sent you guys an email because someone was asking me questions that normally an interviewer does not ask (03:50:49)Christy: I will email you now at the ginacanovai@***.com address, correct? (03:51:11) Regina Elizabeth Canovai: Thank you Christy (03:51:19) Regina Elizabeth Canovai: I appreciate the help (03:51:38)Christy: You are very welcome! I am sorry for the delay you have experienced with all of this. (03:52:14)Regina Elizabeth Canovai: As long as it gets fixed and at least I have documentation showing the issue (03:52:33)Christy: Yes. I cannot say the exact timeline for resolving this, as I do not have access to that informaiton. (03:52:51)Christy: Someone from the Technical Team will be reaching out to you to update your account. (03:53:06)Christy: I can also send you the transcript of this chat. (03:53:29)Christy: I did just send you this transcript. (03:53:35) Regina Elizabeth Canovai: Yes Thank you! I definitely need the transcript (03:53:39)Christy: Thank you for reaching out about this issue. (03:53:54)Christy: As I am about to move this issue to the emails, is there anything else I can help you with here in chats? (03:54:20) Regina Elizabeth Canovai: No ma'am...thank you (03:54:30)Christy: You are very welcome. (03:54:49)Christy: Again just to confirm, I will be using the g*****vai@***.com email. (03:55:01) Regina Elizabeth Canovai: ginacanovai@***.com (03:55:04) Regina Elizabeth Canovai: yes (03:55:10)Christy: Yes, thank you. You will receive an email shortly. (03:55:12)*** Chat Rating request has been sent. *** (03:55:19)Christy: Please have a good rest of the day! (03:55:26)Regina Elizabeth Canovai: perfect...have a great week (03:55:32)Christy: You too! Thank you. (03:55:45)*** Regina Elizabeth Canovai has rated the chat Good *** (03:56:22)*** Regina Elizabeth Canovai left the chat *** Chat started on 01 Nov 2021, 11:09 AM (GMT+0) (11:09:23)*** Regina Elizabeth Canovai joined the chat *** (11:09:23)Regina Elizabeth Canovai: - AgentBot: Hi! I'm Roy, your Virtual Assistant at ID.me. Please pick from the list of topics I'm versed in below - Client: Offer Or Discount Not Listed Here - AgentBot: I’m sorry you are having trouble. Please select the category you fall under. - Client: Military Other - AgentBot: We apologize for any difficulty you've had in accessing your Military discount. Please select the option below that best matches the kind of help you need. - Client: GroupOther-Military-Rep - AgentBot: Please standby while I place you in line to chat with a member support rep. Thank you for your patience! - AgentBot: An agent will be with you momentarily. (11:09:27)*** Sai joined the chat *** (11:09:32)Sai: Hello, Thank you for contacting ID.me. My name is Sai and I am more than happy to assist you. Allow me one moment while I search your account. While I search your account, can you please clarify what you need assistance on? (11:10:05) Regina Elizabeth Canovai: I need for you to delete the account associated with rcanovai@***.com (11:10:26) Regina Elizabeth Canovai: I have no access to it. I do not have the phone # associated with it (11:10:58) Regina Elizabeth Canovai: I have been going back and forth with you guys for over a month now (11:11:30) Regina Elizabeth Canovai: I have been denied benefits and the state is now telling me I owe them because I cant get verified (11:12:06) Regina Elizabeth Canovai: I need that account deleted so I can use my personal email, ginacanovai@***.com (11:12:39)Sai: I understand. Thank you for notifying me. Allow me one moment (11:14:07)Sai: After reviewing your account, I see that you have already been sent to our technical team. I do deeply apologize for the time it is taking for our technical team to get to your issue. I promise that they are working their hardest to get through these tickets as fast as they can. Since this is an issue that only the technical team can handle, I am unable to help you further with the issue. I wish I could do more for you. (11:14:14)Sai: If you want, I can let our technical team know that you contacted us through chat and that you are looking for a resolution to your problem as soon as possible! Is there anything else I can do for you? (11:14:34) Regina Elizabeth Canovai: You are joking right? (11:14:50) Regina Elizabeth Canovai: This has been going on WAY TOO LONG (11:15:09) Regina Elizabeth Canovai: YOU GUYS ARE SCREWING UP MY LIFE (11:16:11) Sai: I apologize for the inconvience. I understand the frustration. It is an issue that only the technical team can resolve. (11:16:27) Regina Elizabeth Canovai: then put one of them on to fix it (11:16:49)Sai: I will notify them and they will reach out via email (11:16:52) Regina Elizabeth Canovai: it is more than an inconvenience at this point (11:17:38) Regina Elizabeth Canovai: you need to verify me for NC employment security commission (11:19:11)Sai: Our technical team will reach out to you to resolve this issue. What is the best email to reach you? (11:19:27) Regina Elizabeth Canovai: Either video verify me or something but verify me (11:20:31) Regina Elizabeth Canovai: seriously...you obviously dont pay attention either ginacanovai@***.com (11:20:51) Regina Elizabeth Canovai: its been over a month and they havent contacted me either (11:21:12) Regina Elizabeth Canovai: i cant believe the government is using this *** (11:21:44) Sai: I understand where you coming from, but unfortunately, this is now an issue that only the technical team will be able to resolve. I can notify them on your behalf and inform them you are looking for a faster resolution. (11:22:00) Regina Elizabeth Canovai: email a transcript of this chat please (11:22:18) Regina Elizabeth Canovai: Thank you Sai (11:23:25)Sai: Okay, I have put in a request for this chat transcript to be sent to the email that you contacted us from. (11:24:14)Sai: You should receive a copy after this chat session end. (11:24:22)Sai: If you have no further questions, feel free to go ahead and close this chat. You can always reach back out if you have any further questions or concerns. (11:24:35)Regina Elizabeth Canovai: Thanks (11:25:07)*** Regina Elizabeth Canovai left the chat *** Britney (ID.me) Oct 31, 2021, 14:23 EDT Good Afternoon Regina, Thank you for contacting ID.me. Please excuse the delayed response, my name is Britney and I look forward to resolving the issues associated with your account. I have reviewed your attempt to verify your status, and I noticed that you have more than one ID.me account. Our policies prohibit members from having more than one ID.me account. The duplicate accounts under the jac*****es1122@***.com & gina*****ai@***.com email addresses have been suspended. Your account that is still active has the following email address associated with it: r*****ai@***.com. It seems although you have forgotten your password associated with your verified account. Do you still have the phone number ending in *936? Please let me know so that I can move forward with your account promptly. Warm regards, Britney Member Support Associate Ginacanovai Oct 25, 2021, 10:41 EDT You have not fixed this yet. Please delete the account associated with the email rcanovai@***.com I NO LONGER HAVE ACCESS TO THIS. I am unable to verify anything pertaining to Veterans issues nor with NC Employment Security, which now they are telling me I owe them since I cannot be verified. EXACTLY WHAT DO YOU NEED TO DELETE THAT ACCOUNT. I have emailed you guys over and over again. I have given you everything but my first born. WHAT DO YOU NEED TO DELETE RCANOVAI@***.COM?????????? Thanks, Regina Canovai Don't be the problem, be the solution. Ginacanovai Oct 18, 2021, 7:06 EDT Again I have emailed you about removing a duplicate account. It has been over a month. My unemployment is denied and will have to go to an adjudicator for a hearing to appeal the decision for denial. I have sent my DL to you guys, SSN, and everything else required to delete the duplicate account. I was contacted by a member of your team weeks ago and the guy still has not corrected the issue. REMOVE rcanovai@***.com from anything associated with me. AGAIN I DO NOT have access to this email, it was a company email and I NO LONGER WORK FOR THAT COMANY. Even the physical address used is no longer valid (726 Petree Farm Ln. Rural Hall NC 27045) I sold that house in March of 2019. I have said all of these things in my emails and you still have not corrected it. If you have time to send me an email to tell me you are working on it and still fail to correct it after a month....you are NOT working on it and NC Unemployment Security Commission will not let me come in and bring my DL to prove who I am...I called them. FIX THIS ISSUE. Thanks, Regina Canovai Don't be the problem, be the solution. ----- Forwarded Message ----- From: Gina Canovai To: ID.me Member Support Sent: Friday, October 15, 2021, 12:48:47 PM EDT Subject: 750**** I have been asking you guys to delete rcanovai@***t for a month now. I cant finish verification until you remove the duplicate account which I no longer have access to. The link to verify goes to that email....which for the last 10 emails to you all... I have told you I dont have access to it. It was a company email. REMOVE/DELETE or whatever you do....just please get rid of it. Thanks, Regina Canovai Don't be the problem, be the solution. On Monday, October 4, 2021, 06:31:55 AM EDT, Gina Canovai wrote: I have received the same automatic response 4x and you guys still have not fixed the issue yet. Please remove rcanovai@***.com from my account so I can get verified Thanks, Regina Canovai Don't be the problem, be the solution. On Monday, October 4, 2021, 06:29:04 AM EDT, ID.me Member Support wrote: ------------------------ Thank you for submitting your request for assistance. A Member Support Representative will be reaching out as soon as possible with assistance. For your records, your ticket number is 750****. Here are some great articles that may help: Do any of these articles answer your question? IRS CTC - What if I no longer have access to the email address I used to create my account? Even if you no longer have access to the email address you used to create your account, you can still follow the... Read more Yes, close my requestView article Treasury - What if I no longer have access to the email address or phone number I used to create my account? Even if you no longer have access to the email address you used to create your account, you can still follow the... Read more Yes, close my requestView article How do I close / delete my ID.me account? Before deleting your ID.me account, please understand that deleting your account will NOT help you proceed with a... Read more Yes, close my requestView article This email is a service from ID.me. Delivered by Zendesk Ginacanovai Oct 15, 2021, 12:48 EDT I have been asking you guys to delete rcanovai@***t for a month now. I cant finish verification until you remove the duplicate account which I no longer have access to. The link to verify goes to that email....which for the last 10 emails to you all... I have told you I dont have access to it. It was a company email. REMOVE/DELETE or whatever you do....just please get rid of it. Thanks, Regina Canovai Don't be the problem, be the solution. Ginacanovai Oct 13, 2021, 5:24 EDT MY unemployment has been denied. Now I have to appeal which takes *** months. Because you guys wont fix the issue with the email address. REMOVE rcanovai@***.com SO I CAN VERIFY WHO THE *** I AM. YOU ARE GETTING PAID FOR THIS *** SO FIX IT. ITS BEEN OVER A MONTH AND I ONLY HAD 14 DAYS ASSHOLES.WHICH I ADDRESSED IN PREVIOUS EMAILS. COVID *** IS OVER AND QUIT USING THAT AS AN EXCUSE FOR EVERYTHING. Thanks, Regina Canovai Don't be the problem, be the solution. Ginacanovai Oct 7, 2021, 19:31 EDT Have you been able to fix this issue? Thanks, Regina Canovai Don't be the problem, be the solution. Ginacanovai Oct 6, 2021, 13:59 EDT Do you guys require last bank statement for verification? Someone is saying you do. Please respond asap Get Outlook for Android Ginacanovai Oct 6, 2021, 12:38 EDT I am trying to get verified for a job...I really need this corrected. Thanks , Regina Canovai Get Outlook for Android Ginacanovai Oct 5, 2021, 9:14 EDT Thank you Brendan Thanks, Regina Canovai Don't be the problem, be the solution. Brendan (ID.me) Oct 5, 2021, 8:37 EDT Hello Regina, Thank you for contacting ID.me. I'm sorry for the delay. Due to the COVID-19 pandemic and the subsequently increased volume of unemployment claims, we have been facing an unprecedented volume of member support requests. We are working to respond to our members as quickly as possible and appreciate your patience. I'd be happy to help you resolve this issue. In order for us to update your email address, we need to take some additional steps. We will do our best to resolve your request as soon as possible. If you have questions or additional information, please simply reply to this email. We will resolve your request as soon as possible. Kind regards, Brendan Member Support Associate ID.me, Inc. ID.me Support | ID.me | Twitter | Facebook Veterans Get Secure Single-Sign On for Benefits President's National Strategy for Trusted Identities in Cyberspace Building the Trust Graph This message (including any attachments) may contain confidential and privileged information belonging to the sender, for a specific individual and purpose, and is legally privileged. If you are not the intended recipient, you should delete this message and any disclosure, copying, forwarding or distribution of this message, or the taking of any action based on it, by you is strictly prohibited. Ginacanovai Oct 5, 2021, 5:51 EDT You keep sending reminders to complete set up and I have emailed you 6x now to remove rcanovai@***.com I have no access to this email and have not since November 2019. AGAIN PLEASE REMOVE SO I CAN VERIFY! I need access to my VET Health and also verify with Unemployment Security Commission. My email in this one ginacanovai@***.com PLEASE FIX THIS!!! Thanks, Regina Canovai Don't be the problem, be the solution. Ginacanovai Oct 4, 2021, 6:31 EDT I have received the same automatic response 4x and you guys still have not fixed the issue yet. Please remove rcanovai@***.com from my account so I can get verified Thanks, Regina Canovai Don't be the problem, be the solution. Ginacanovai Sep 30, 2021, 9:52 EDT I no longer have access to this email. I use ginacanovai@***.com. everytime I try to verify it uses the rcanovai@***t and I can't verify. Please remove rcanovai@***.com so I can verify. I only had 14 days and this is my second request to you all. Please remove!!! Thank you. Show original message [WZQE8V-634Z] Gina Canovai I no longer have access to rcanovai@***.com, that was a company email. THAT is the account that needs to be deleted NOT ginacanovai@***.com and I also no longer have access to that phone number. It was a company phone. I have no idea about the other email address. Thanks, Regina Canovai Don't be the problem, be the solution. Sun, Oct 31 at 3:33 PM Gina Canovai To: ID.me Member Support Sun, Oct 31 at 4:05 PM Obviously you have not read ANY of my emails at all. AGAIN DELETE THE ACCOUNT ASSOCIATED WITH RCANOVAI@***.COM DELETE IT. I WANT YOU TO DELETE IT PERIOD. I DON'T CARE WHAT YOU SAY. ITS MY ACCOUNT AND I WANT IT DELETED. I HAVE NO FRREAKING ACCESS TO ANY INFO PERTAINING TO IT. Even the home address is incorrect because I sold the house in 2019. GINACANOVAI@***.COM IS THE ONLY EMAIL I USE FOR ANYTHING PERSONAL. FIX THIS. Stop sending me emails saying your going to and for over a month you haven't. Thanks, Regina Canovai Don't be the problem, be the solution.