HSBC Bank USA Overview
HSBC Bank USA has a 1.3-star rating, derived from feedback provided by 283 customers. In the Banks category, it secures the 34th position out of 469 companies.
Rating
Contact Information
Website
www.us.hsbc.com
Phone
(800) 975-4722
425 5th Ave, New York, New York, 10018, United States
HSBC Bank USA Reviews
Duane
Wasn’t able to talk with a live agent about
Trying to get something resolved couldnt talk to anyone. No ops to reach anyone pour customer service
Linda
HSBC is holding my money
HSBC sent me an email on September 29th stating they were considering closing my account. I have $120,000. There and need my money. They keep telling me I have to wait until I receive a letter in the mail and a certified check in the mail. And it will take 60 days to get this ! I need my money returned.
Julie
Find out who you are an liens
Called HSBC the company was turned over to Capitol 1. NO liens show up. They don't have any record but not given any further help.
Anonim
No reply
I received no reply when I tried to establish communication with House hold bank or HSBC. They should care at least a little about customers.
Pissed
Companies that still do business in Russia
Since Russia has invaded Ukraine, PissedConsumer.com cant stay aside. With this review, we present our teams opinion only - nothing more than that. We as an organization always defend the freedom of speech by providing a platform for consumers to voice their opinions and to talk about any problems they may have with various businesses. Today, we want to give voice to the tragedy of the people of Ukraine and let the world know the truth. A lot of major companies suspended their business in russia not to support the war. However, there are still large international corporations that continue operating and paying taxes in russia. Taxes that are used to finance the army of the aggressor. With this video, we want to show the consequences of such a decision for civilians in Ukraine and ask these companies to stop doing business in russia.
Anonim
Frozen account
HSBC froze my checking account, credit card and line of credit. Returned my mortgage payment, insurance and several other bills. Today is the 22nd day that I have had no access to my money or even the ability to use my credit card. As of yesterday I have called HSBC customer relations number where NO ONE answers the phone. All you get is a message stating that they can not take any calls at this time and leave a message. I have left a total of 15 messages since Oct 5th. I finally received an email saying they were reviewing my complaint! So, after 22 days and hours upon hours calling, that is the only message or information provided to me. I have been a member with HSBC for 12+ years! I pray this ends soon.
Anonim
After six tries and numerous people not being able to help me to get access to my account online through either my password voice recognition in order to set up face recognition
For over an hour and speaking with six different people I was trying to get on the mobile app to pay on my credit card it would not except my password it would not except my voice recognition. Each time the person was not able to help me we try to set up face recognition and was not able to do so I tried to speak with a manager or supervisor each Time and was pushed off to somebody else who would then go through the same song and dance that I had just gone through. Over an hour and 15 minutes had gone by and finally after asking again very nicely to speak to a manager or supervisor they took my name and my phone number and said a manager or supervisor will be calling me within 30 minutes. It has now been over an hour and I have not received any call. All of my other credit card companies I am able to pay my bill online in less than 45 seconds. HSBC is a poorly run company that is only interested in profits and not customer satisfaction or ease of use with their product or services. I recommend that you stay away from the credit card services so that you do not have the problems that I am experiencing. Buyer beware
Wiliie
Lien release
Nothing! My brother called them over a month ago, they said they would be sending out the lien release, they didn't. Join a jj
Anonim
False advertising
I called HSBC to verify that the qualification for the bonus of $450 was a TOTLA OF $5,000. direct deposits over 3 months. After 3 months I was told that it was $5,000. EACH MONTH.
Tyrice
Get information about a foreclosed property
No contact the number provided was incorrect. Trying to reach the foreclosure department to find out how to purchase a home from HSBC.
Michael
Unpaid Banking Bonus
Doesn't pay bonus after meeting qualifications. To make matters worse, then keeps charging fees on closed accounts. Welcome to the world of Brazilian banking.
Anonim
PREMIER banking - checking account no. 15****1.*2; made out to Mr. Emilio Pedrocchi – Case no. W-74627****
RE: PREMIER banking - checking account no. 15****1.*2; made out to Mr. Emilio Pedrocchi Case no. W-74627**** Branch: Miami Beach- Florida - USA For the attention of: Managers of the Branch Miami Beach- Florida - USA Dear Sirs or Madams, We act on behalf of our client, Mr. Emilio Pedrocchi, holder of the checking account indicated above, to defend his interests relative to the matter described below. Mr. Pedrocchi claims from that from 15 June 2021, your Institution has been illegally withholding the rough sum of USD $61,789.42. We will describe below the facts that are resulting in unfair damage to the economic rights of our client, to provide you with all the details for verifying and ascertaining the situation and allow you to gather the information needed for releasing immediately the sum unduly withheld by you, without further delay and with value date of 16 June 2021. On 15 June 2021, through the home banking of HSBC Bank, Mr. Pedrocchi lawfully transferred the amount of USD 61,789.42 to the checking account of Mr. Marco Andreoni (an Italian citizen) at an Italian bank. The purpose of this transfer was to provide an advance payment for the purchase of a building in Italy. Please consider that the funds available in Mr. Pedrocchis bank account were larger than the amount he intended to transfer. On 15 June 2021, at 10:56 PM, Mr. Pedrocchi received an email from the fraud prevention office of the bank (efraudprevention@***.hsbc.com), asking him to contact the telephone number +716 841 ****. On 16 June 2021, Mr. Pedrocchi called the phone number indicated in the email from efraudprevention@***.hsbc.com (+716 841 ****), but he did not receive any information. On 16 June 2021, at 2:30PM, Italian time, Mr. Pedrocchi called again the phone number +716 841 **** and had a long conversation. He asked to cancel the transfer in favor of Mr. Andreani, and he was reassured that the aforementioned amount, which had been withdrawn from his account, would be refunded to his bank account within 2 - 3 days. In the following days Mr. Pedrocchi checked his checking account online, but the amount to be credited back did not appear. On 23 and 30 June 2021, together with one of his employees, Mr. Pedrocchi contacted your call center (+1(80*)***-****) informing them that the amount had not been credited on his account yet. The call center operator guaranteed that the problem would be resolved by the end of day, or by the next day at the latest, and the amount would be credited back. Please consider that each call had an average duration of 30-45 minutes. Mr. Pedrocchi always recorded the aforementioned calls, which were made in the presence of a staff member. To the present date (5 July 2021), namely 20 days after the withholding of Mr. Pedrocchis funds by your Bank, the sum has not been refunded to Mr. Pedrocchi yet, even though several call center operators assured that the sum would be credited in the next two or three days. Now, therefore, we hereby invite you to refrain from further and undue withholding of the sum of USD $61,789.42, which belongs to our client by law. Please consider that we are reporting your negligent and unacceptable behavior towards one of your clients (a Premier client of yours for about 20 years) to the Federal Reserve Bank (Miami branch) and the Financial Consumer Protection Department. We reserve the right to bring all the legal actions through our legal office in Miami to protect the economic interests and the reputation of our client against the negligent and inappropriate behavior of HSBC and the employees and officers thereof, which resulted in this unfortunate circumstance. Yours sincerely Roberto Martini
Anonim
No follow up
I've left a message here, I've emailed, I've called and mixed in a formal complaint, but have not received any help thus far. I received one emailed (that was opened 9 times before someone responded) saying they "couldn't find my account ". I emailed back all my account info and it's been 4 days I have heard nothing.
Marilyn
This bank is very bad they want you to pay 5.00 to there staff to get there work done. All i wanted was a lien release on a 2002 truck and i have been trying to get it since last Monday.
a lien release on a truck that has been paid off over 10 years We have sold the truck and went to get the title on it and this bank still has a lien on that has been paid off 10 years. I have fax and email all information to the bank. They have not responsed they give us a number that rings 25 times and hangs up .The truck is a 2002 truck and this bank does not careca
Caroline
Lost my transferred funds, poor customer service
Original review May 10, 2021
At the beginning of April 2021, I opened an HSBC Bank USA premier checking account and savings account. At first I thought this was a great idea as there were no fees and they sent me 100 checks for no charge whatsoever. When I called them 10 days ago to update my phone number, the charming customer service representative in the Philippines told me he would like to have a customer relations manager get back to me to best determine how HSBC Bank could serve my needs and so we scheduled a call-back for the following Monday. When David Pahl, the customer relations manager for HSBC Bank USA called me the following Monday, he told there were all sorts of "bells and whistles" associated with this exclusive account. He told me that with direct deposits totalling $5,000 within the first month, I would earn nearly $500 in rewards. I told him that my social security and trust fund only totaled $4,359.00 which meant that I was $41 short of the $5,000 but told him my fiance' was due home on leave in May. David Pahl then informed me that I could be expected to bring the balance up to a minimum of $75,000 within the first six months and maintain that balance or there would be serious fees involved. I told him I had just started my own business, but that I had not shown a profit yet. I informed that my fiance would fund the account once he arrived in May. David was most gracious and told me that would be fine, that he would hold the rewards open for me. When my fiance informed me that he had to go on special assignment to Washington DC for an extended period, I reached out to David Pahl and informed him of this fact. He asked me if my fiance' could wire transfer the money into m account. I said that would not be possible and told him I wanted to close the account. Because I had been initially misled as to the requirements to keep such an account, I had already begun to transfer money from my current bank to HSBC and made transfers totalling $1,100 within a week. The latest transfer was $700. I saw the transfer was complete as of May 6 (I had transferred the money May 3) and so I jinitiated a transfer to send it back to my present bank.. I was informed by the HSBC Bank online banking website that my funds would arrive no later than May 11 at my present bank. Two days later, when I checked the HSBC Bank balance, I was overdrawn and there was no mention of the $700 being transferred to my present bank. When I called HSBC Bank customer service, I was informed they had not received any such transfer.
katherine
Fraud
I sent 30 pages of the fraud incident against me. Dated, July 8, 2020, to this day. I sent a certified mailing of all the activity and contacts I had with your Buffalo office for all these months to CEO Noel Quinn, London UK,,, I never received a return receipt signed by Mr Quinn or anyone else, But today on my 76 birthday I received another letter from Buffalo NY denying my fraud. The letter is signed by Carol L Lockwood Interim Head of Customer Relations and all the details in the letter are not accurate, which tells me no one ever read my 30 pages sent to Mr Quinn, including Mr Quinn. I tried again tonight to contact Ms Lockwood with no help from your Customer Relationship. I need the biggest person to clear this matter and return the monies that was robbed from me, charged on my Advance MC. A promotion that I never received, I requested my card to be stopped as soon as I realized, the problem on July 10, 2020. I need an individual who will correct this issue as soon as possible,, It has been reported to NYPD, Aug. 29, 2020, when I realized, HSBC was not helping me. The matter is considered, grand larcency. Katherine Boles 914 714 ****
Kasey
Bad experiences
Updated by user Mar 07, 2021
I'm still dealing with HSBC...the latest communication from them, they have credited ONE of the FOUR charges...thinking positive and hoping they will FINALLY rectify it all!
Original review Feb 05, 2021
First I was offered a HSBC card with a 0% transfer benefit for a year. I transferred an amount from a high interest card with the intention of paying it off in the year and raising my credit score. After six months, I received a letter from HSBC saying they had lowered my credit limit to what I owed, so instead of showing I owed 50% on my credit report, it was almost 100%, hurting my credit score! I called to cancel the card and was told I couldn't cancel because there was still a balance! I paid the card off within the year and kept it for small charges to pay off each month. Then I received a "free trial" item where you pay only shipping and paid the shipping charges. After cancelling the item, my statement from HSBC showed I owed almost $200! I called immediately and complained I'd never authorized the charges...I was assured my account would be frozen while I appealed the charges...the next month, an additional $200 was on my statement! I called again...same run around, and I never can talk to the same person and I have to explain again my issue. I don't feel HSBC has my best interests at heart and TWICE they've got the contested amounts wrong! I'm so frustrated, I don't know what to do. I feel like they don't believe me. Plus, the company that keeps charging me (even though I've cancelled and returned merchandise) has offered me the items at 75% off future purchases...which I adamantly refused. When I first called HSBC, I was assured interest would not accrue, now it is, another customer service agent said I needed a new card reissued so the company couldn't charge me again, so I got a new card, but didn't activate it until this mess is taken care of. Then the next month I was told that wouldn't help., it would just roll over to the new card (even if it wasn't activated)! I'm seriously at my wits end, and if I can save anyone else from going through this stress by writing this review, it's worth it.