Houzz Overview
Houzz has a 2-star rating, derived from feedback provided by 942 customers. In the Restoration, Renovation and Remodeling category, it secures the 1th position out of 130 companies.
Rating
Contact Information
Website
www.houzz.com
Phone
(800) 368-4268
285 Hamilton Avenue, Palo Alto, California, 94301-2537, United States
Houzz Reviews
Debbie
Refund
I ordered flowers that were light yellow and these they sent have an orange tint in them . I want my refund . Just got them.
Debbie
Not good
Flowers wrong color I ordered a little yellow flower and these that were sent were an orange yellow . I want a refund
karen
Order was delivered to old address. I called to change it to the correct address.
They did not change the address and delivered it 3 times to the old address. I told them to cancel and return my money. The person on the phone told me she didn't have the authority to do that! Now what?
Betty
Trying to get order delivered
Im 88;hrs old and not good with electronics. I have a good credit card. Could I please get the footstool I ordered. Sorry Im no good at placing orders!
Anonim
Predatory practices with auto renewal
Houzz used to be a great website. I work for a trade and they have added software which increased the monthly fees - now at $400. We already have this software in house. They have an auto renewal process that is predatory. In my opinion it is contrary to the meaning and the word of newer CA legislation (7/22). You must renew for an ENTIRE YEAR no cancellations. When trying to decide to keep it or not I was unable to access my account. When trying to cancel they said I couldn't. Really?
Makara
My questions were answered, nicely , completely and patiently.
I just received my order but I can't tell how they will look. If I install them, can they be returned if they don't look good?
ruthann
Damaged order
The table has a large scratch on it and the box was ripped open at the end of the driveway. The two cedar glass is cracked in the front of the top part before the door.
Larry
Predatory contract renewel
Houzz makes you sign up for a year contract, and then they automatically renew a 2nd unless you somehow remember to write them a month before it renews to cancel. They don't ask if you want to renew, they leave it up to the customer to remember and write to them. Which is predatory. Then after it auto renews you have to pay another year or they threaten to sue. If you get it cancelled you still have to pay 3 months. Don't use Houzz.
Anonim
Cancel
I called one hour after I ordered and they Cais they could not cancel the order. They also admitted that it had not shipped out yet they could not cancel. Buyer be aware!!!
Anonim
Order number {{Redacted}}
May 1: placed the order May 2: discovered that the bank rejected the order. I notified my bank to put a 24-hour increase on my debit card limit. I notified Houzz of the increase. The order was not processed within that 24-hour window! May 3: The bank placed another 24- hour increase. I notified Houzz. Again, the order was not processed! May 4: the bank placed a 48-hour increase. On May 6 I was notified that the order was being processed. Multiple phone calls were made back and forth. The experience was quite annoying. HOWEVER, the telephone people did their jobs and were very patient with my annoyance.
Anonim
I have a question regarding my order number {{Redacted}}
My bank did not authorize payment on this order yesterday due to a $1500. limit on my debit card. The bank agreed to raise my limit to $3500.00. Please use the same card for my order BEFORE 8:00 a.m. tomorrow, as that is when my limit will again be only $1500.00. Please notify me when this order is confirmed!
Miguel
Return
This item is Not the right size for the existing water valve. Need to evaluate ans het the right size.
Bonnie
Dissatisfied
Ordered an item from Houzz. Waited 2-3 weeks for delivery (!), and after it was opened, noted that the color of the item is different than depicted on the Houzz website. Applied and received authorization to return. Packaged the item within 1-2 days post delivery, and took the item to the post office, per instructions, to be returned. Was told it would be over $100 to return. Postal employee advised me to contact the company, as often times they will send a pre-paid, return mailing label. Called 'customer service' with Houzz and at first he wanted me to take a picture of the PACKAGED item...then he wanted me to take a picture of the 'box' the item is in. Very, very unrealistic expectations for the consumer. Unknown at this juncture, whether Houzz will be supportive of the consumer or not...will write a follow-up review. Very, very non-supportive.ware Be
Anonim
Replacement
I have not heard that a replacement has been sent. Last communication with the the seller, they were unable to find my order. There is a lack of communication about the damaged/returned toilet. I would appreciate being better informed. Thanks
Susan
A coffee table that describe it bring oak but it’s compboard and is paper thin material that has defective screws and was trying to adhere each piece to a piece of fake materials and spent 6 hours try
False advertisement . Spent $265 for a piece of flakeboard that is not adhering to the parts and screws . I need a refund ASAP . I cannot afford to pay for shipping . The company is at fault and thinks that a customer will believe that their products are made of wood . It is paper , not wood . I am very sick right now
Watt
Wanting to source a light fitting in Houzz magazine
Hi there Just cant get in contact with customer service as I saw a fabulous light fitting in last Nov 22 Houzz online magazine I just love pls see below photo? I emailed Houzz but did not get a reply. I need 2 as they would be perfect for my hallway in our beautiful Victorian terrace innAlbert Park Melbourne however Ive not been able to find out from Houzz re the supplier and where I can buy this item? Would appreciate your help asap pls? Fingers crossed we can purchase as they will be perfect! Thank you Maree 0428 12* ***