Houston Water Department Overview
Houston Water Department has a 3-star rating, derived from feedback provided by 33 customers. In the Governmental Organizations and Politics category, it secures the 20th position out of 554 companies.
Rating
Contact Information
Website
www.houstonwaterbills.houstontx.gov
Phone
(713) 371-1400
P. O. Box 4863, Houston, Texas, 77210-4863, United States
Houston Water Department Reviews
Anonim
I was not Pissed!!
I simple called to find out why I had no water service! I am not sure why all the reference to my being pissed!
Anonim
I was not upset, I just didn’t understand my water being shut off.
We just turned the faucet on and there was no water. Usually we are informed in advance of a water outage. But it was restored! All is well and the lady that helped me checked on everything and was very polite.
alfonso
Wrong Water Bill
Water meter # 404218****44. Few days ago I made a complain about my Water bill for the months of March 2023 I was charged for 16 thousands galons for one month. I have never used that amount of water no leaking no pool . I explained to the customer services that in March was here a person from the City, working in the water meter I do not know was he was doing but in that month the water bill was for $ 338.00. usualy my bill is for $ 32.00 Please take care of this matter. My name is Alfonso {{redacted}}
Hafeez
My black trash can is missing after trash pick up
Today is trash pick up day,l think my trash fell inside the truck when is being loaded.So l need another black trash can.
Hideko
Brown water in toilet and faucets
There is brown water in My toilet when I flush and brown water coming from my faucets I DONT know what happened!
Anonim
Extremely High Water Bill in 2 months
Explain why my bill is so high. Called their telephone number and was put on hold and no answer. Tried several times.
Anonim
Have not gotten a response yet.
I need deposit amount for 8 meters still waiting have ask and sent email in Oct and Nov if i recall just need an amount for the 2023 budget
Juanita
Asking why my bill has gone up from $44.92 in October and $97.08 in November
Original review Dec 05, 2022
I've send an e-mail message and don't know when I will get an answer. Called your phone number and wait time is 101 minutes. How is this possible that almost a 2 hour wait. Account 321510**** 603 Graceland Houston, TX 77009 (281)627-**** Thanik you.
Grsciela
Because I want water transfer
Il moved from 530 Longview street to; 6611 Longview street in Houston Tex.77020 Since October the owner to 530 Rouse street had ya cut off my water then he transferred it to his name now i want to know why ya are charging me 170 $ dollars when it's under his name now.he had ya shut it off he put under his name . Please contact me asap. Mi need services transfered immediately. Mrs, Gracie cavazos. Thanks
Lenis
Cut off my water connection. Due to I payment
Hucutt my billing company sent bill 6/10/ 2022 and due date is same 6/10/2022 But last night cut off water supply . I already paid my bill how can opened my water connection
Anonim
Customer service is a joke. Terrible City department.
My experience of dealing with the department over many years. The current mayor lets this department run wild if he even knows whats going on.
Anonim
Information
I have not heard from the water department I am still on hold! I have called and with no responses. Please let me know why there is no action on my request.
Anonim
WATER BILL FOR METER ON VACANT LOT FOR OVER 30 YEARS
THE PROPERTY WHERE I GREW UP IS VACANT BUT THERE IS A WATER METER THERE. THERE HAS NOT BEEN A HOUSE ON THE PROPERTY FOR OVER 30 YEARS. STARTING SEPTEMBER 1,2021, THE CITY OF HOUSTON DECIDED TO START BILLING WITHOUT ANY NOTICE.CHECK YOUR PROPERTY FOR A WATER METER AND GET IT REMOVED BEFORE THE CITY OF HOUSTON COMES AFTER YOU.
ernest
To have somone to check water leak at meter
saw water coming out of ground by my meter out by street a litle by my yard and by fenceand by street
Anonim
Time frame for existing work order 455-****
Very courteous, 24-48 hours. If serviceman does not come out call back. No definitive information and Im stuck between Plummer saying its a city problem and no water fir 24-48 hours. I spoke privately to Water dept employee who indicated more specific windows can be given ( day n several hours).
Susan
Water leak at meter
I have a water leak at the water meter which is leaking in my yard (we just bought the house) and causing me to have a $400 monthly water bill. I called to report, and they said they will have someone out within 90 days to fix it. Yes, 3 months....