HostGator Overview
HostGator has a 1.8-star rating, derived from feedback provided by 78 customers. In the Hosting category, it secures the 10th position out of 140 companies.
Rating
Contact Information
Website
www.hostgator.com
Phone
(866) 964-2867
5005 Mitchelldale Suite #100, Houston, Texas, 77092, United States
HostGator Reviews
Anonim
Customer Service Live Chat and absurd telephone wait
Hi there, I am regretting the hosting plan paid a couple of days ago and considering going with another hosting company. Ive had two hosting plans for a couple of years only to find out that I couldve paid for a Shared Baby Plan and include both my domains there. I contacted Hostgator to request an explanation several times but the wait times were absurd so gave up. I then contacted Hostgator again because I did not pay for a hosting plan and was reconsidering moving forward with having to pay. I contacted your line and got someone fairly quickly in your sales dept. He obviously made the charge and I paid for the 12 month Shared Plan. I was told that both domains were going to be on one account and that I should wait for a couple of days for migration to occur. I did that and today when I accessed the portal I only saw one domain name there. I decided to contact Hostgator via chat and got someone by the name of Patrick who was very passive aggressive. I am waiting for him to send the transcript over to me because at this point I was fed up and wanted to speak to someone instead of going back and forth on a live chat. I am now waiting for support and its been a whopping 43 minutes that Ive been on hold. I would like my money back at this point.
oscar
I was scammed
even if you untick the : automatically renew membership, they will themselves tick it, so you are charged again, without realising
Deniz
Hostgator does not refund a cancelled service
Updated by user Apr 16, 2023
Customer calls or chats did not give any result
Original review Apr 16, 2023
I had registered a domain name with Hostgator.com on 10/12/2022 (they have their own Registry) and signed for Web Hosting services with them and started to be spammed with phone calls immediately, so I called the Hostgator customer service and they suggested their Who is Privacy service. I asked the representative specifically if I could cancel it as well if I cancel other services and be refunded if the calls continued. He assured me that they would cancel everything I want cancelled, so I signed for the Who Is Privacy service that they offered. As the calls continued, I cancelled the domain name and Web Hosting service and everything associated with it, naturally Who Is Privacy as well, on 10/17/2022. They did not refund me for this Who Is Privacy service, although I asked for a refund. They continue to charge me for a who is privacy service for a domain that does not exist anymore, and they claim that it is their policy. In other words, Hostgator charges unfairly for a service that is cancelled and is not needed. I wanted to let everybody know of their unfair charge policy that their representative is unaware of and which is basically a charge for a non-existent service.
Daniel
Their hosting is incredibly slow, their support is the worst!
Host Gator's services are the worst. Their host is terribly slow, and their support is awful. During the calls of the support, you can hear kids screaming in the background, as if the support team is not working in office, but probably in home. It is unprofessional, poor and devastating at the same time. I expect for my website to run smoothly and if I ever have any problem, I expect a professional team, that will help me solve the issue, but not people working from the comfort of their homes, cooking and with kids running in the background, you can't expect that. That results in their poor service, as the support team doesn't have a "know-how" nor expertise to help you. Usually, on every call you get a different person speaking to you, and not of one of them is coordinated. The hosting is so slow, and they don't do anything about it, but just promise something that they can't finish it. Terrible service!
Johnny
The HostGator Terrible Hosting Support
HostGator is a terrible slow hosting with untrustworthy support. We experienced in almost all calls and chats that you can't count what you are told. Different answers from different support agents. For example, one would say that the disk usage by one domain is 134 GB and the other one would say that the total disk usage is 980 GB. cPanel mentions the disk usage to be 67 GB. Which one is right?
Kysa
BE CAREFUL - AVOID HostGator. BAD SERVICE. Unprofessional.
Terrible service from people working out of their kitchen with noises of kids. Anyways, we are waiting already 20 days for migration and it's totally unprofessional. YOU'LL regret using HostGator. We are waiting already 20 days for migration. Don't trust all the reviews that you see since HostGator is paying for them. We are going to report it to the FTC.
Paul
Not providing access to my account and refusing to cancel service
Original review Sep 02, 2022
After realizing that my company has been paying for 2 Hostgator services for several years I contacted customer support to see if they could help me locate the account so I could access it and cancel the services. I was told that they could not cancel the service or provide access to the account until I provided screenshots of the bank statement for my credit card, pics of my photo ID, the email address that was used to open the account and the welcome email I received when I opened the account (see screenshot for details). I was unable to recall the email address for the account, but I provided a screenshot of the section of my bank statement showing the charges with my full name and last 5 digits of my credit card visible, and photos of my ID. This account was created at least 10 years ago and at the time of my first contact with customer service I could not remember the email address I used. I then received another reply from customer service telling me that I needed to download the bank statements and provide the ID of the person who opened the Amex account for our company and provide the invoices or welcome email that are being sent to an email address I have no access to. The card used to create the account is a sub card of the main Amex card and has my name on it. Since I didnt have the email address I asked if they could locate the account with my credit card number, but I was told that they didn't have the ability to do that. After searching through old laptop backups, I eventually found the email address for the account and sent it to customer support with the other information they requested. In the next reply from customer support I was told that the screens shots weren't enough and that I needed to download the bank statements from Amex and provide the ID of the main credit card holder for the Amex account. Keep in mind that this charge is on the statement of a credit card with my name on it, the screenshots are from the Amex corporate card holder web portal with my name at the top, they have my photo ID, the domain name associated with the hosting account is in a godaddy account with my name and names servers pointing to Hostgator and yet they still need more proof of ownership. I am posting this review to let people know that this is what you will deal with if you lose track of an account even if you are the one who opened the account with your credit card. After finally realizing that they are not going to cancel the service the issue is going to be handled by our credit card company. Before you waste time and money with Hostgator, consider using Squarespace, Wix, Webflow or AWS. Please excuse typos or any other errors. This review was written quickly and I am trying to not waste any more time than I need to with Hostgator. This is a cheap service and as a result you will get cheap customer service.
Pat
Promises not Kept
Original review May 01, 2022
I placed an order on 2/22/22. I had to send, call, and chat each time to find out the status. Each time there was a different person and a different answer. I still do not have a migrated deliverable. I have no confidence that I will never do business with this company again with my full refund. The representatives were rude and refused to escalate the call to a supervisor. I was told that there was no supervisor at the job site. Any labor law requires a supervisor to be available on call or in-person; when I asked to speak to a domestic US Representative, I was told they don't have one. Some higher power there told me the only way I could get my plan restored, even though I have been trying to get it up since February, was to give them more money. They described this sophisticated process of reinstating but never shared the sophisticated process of migrating from one hosting firm to another. I pay to speak to a human, not a bot, or read fricking articles. This is from their website:Live chat. The quickest way to get your Gator Website Builder question answered. Live Chat Call us Talk with a Gator Website Builder rep on the phone between 11 am-9pm ET. Toll free: (855) 514-**** Email Prefer to write it out instead? Shoot us an email, and we'll get back to you soon. support@***.com (a poor company named gator)
William
Terrible customer service
Signed up for their 3 year plan. They mistakenly cancelled it after 1 year. I was told I would be getting a prorated refund for the unused 2 years. After a month of waiting, still no refund. When I called today, they have no idea what happened. Now I have to wait longer for them to sort it all out again. Terrible company.
Dave
Karanda Holdings Pty Ltd Client ID 133403 - Still Waiting on 2 REFUNDS
Re Account Karanda Holdings Pty Ltd - Server Linux Value Dedicated Managed - HDD. STOP Charging My Credit Card it so ONLY in the Customer Portal so you can do a REFUND On 5 occasions I have Chatted with Support through Clients Portal asking - Do NOT Charge my Credit Card again until I am asked - REFUND the Over Payment in November. That has still NOT been Done Then on 19th Jan you charged my Credit Card again. I NEED TWO RFUNDS MADE TODAY for 8129****DH-549**** Linux Value Dedicated Managed - HDD, 1 Month2021-11-****21-11-19$207.90 8204****DH-549**** Linux Value Dedicated Managed - HDD, 1 Month2022-01-****22-01-19$207.90
meself
Script bots with no accountability
Original review Jan 07, 2022
3 or so spam ( phishing emails common) for long time there server rejects spam reports ( rejected by there server message on bounce back email). call or chat with them get 1 hung up on after several minutes of silence ( happened every time) 2- chat get same people who just repeat same script and disconnect very obvious they have no accountability or standards there 2 managers ( alleged) just laughed at me basically and could careless. there site tos /email policy is being violated and they do nothing?
Acher
Purchase with stolen credit card
I contacted with your chat service to denounce an inappropriate purchase but didn´t receive any reply yet.
Gauri
My domain name not Renu
Sar main apna domain name Renu karvaya tha tha Saturday time76 pm jiska paisa mere account se cut gaya hai Lekin mera domain name active nahin hua hai mere account se Rs. 1025.42 aur vah paisa hostgater.payu@***.upi ref no 102519****47 transfer hua hai please send informations my active domain name
Anonim
INCREASE AWARENESS TO POTENTIAL CUSTOMERS
I have been a customer of Hostgator since 2012, They have hosted 5 of my websites that provides health education awareness, information and injury prevention services. However recently they have been targeting my websites suggesting that I am using too much space and data. I resolve those down to nothing, no money, no ecommerce, no data or email collection. Just basic website. This has gone on since April 2020. Just two weeks ago they said my websites were fine, now they suspended them all. I did repairs that they say might not be the problem and they have not responded back to me. I called they said to respond to emails, which I did. I call back because I hard no response from the emails. But nothing. Meanwhile they take monthly fees from my account and I have no websites. Also I checked the shared server and they have problematic and inappropriate websites that could be causing issues where ours are health education.
William
Email service
About every month or so, we have an issue with their email service. Recipient email servers reject email from hostgator email servers due to things like invalid DNS, too many spam emails, reputation, etc. I have contacted their support when it happens and I hear the same comments. "Let me look into this for you" then them blame the other email server for the issue. Since I am a MCSE with 20 yrs in the field, I fight with them until they finally rush the fix through. But it takes advance knowledge to fight with them. They will tell you all sorts of excuses to get you off the chat or phone. They make it sound good unless the person understands how the servers operate and the messages that are generated. I was just told the current issue (which the message says "the recipient domain rejected - invalid DNS") is "the issue is with the receiver and not the sender as the error clearly says the recipient domain rejected - invalid DNS". I suggest staying away from hostgator as a service. They will screw you for money over and over. Give new customers better rates and provide a mediocre service at best.
Anonim
Service down again
"Hey y'all there is a problem.... " again. down again