Hopper Overview
Hopper has a 2.7-star rating, derived from feedback provided by 7300 customers. In the Travel category, it secures the 2th position out of 290 companies.
Rating
Contact Information
Website
www.hopper.com
Phone
+1 514 276 0760
5795 Gaspé Ave Suite 100, Montreal, Quebec, Canada
Hopper Reviews
Arber
The worst trip for my 69th birthday I ever had.
Refund for Lodging in car for September 2-4, 2023. Paid for lodging and car and didn't receive either one. You owe me $295 and I need it!! I was forced to live at the airport because I didn't have mint.
Terry
Double charged
I booked a car through Hopper with Hertz. I prepaid through Hopper app and when I returned the car I was again charged by Hertz. Contacted customer service within 48 hours and was told that it would be 'expedited'. I have provided copies of receipts from both companies, as well as bank statements. I've talked to MULTIPLE customer service agents, and they all tell me they are waiting on an email response from Hertz. When I contact Hertz, they tell me that they have received nothing from Hopper. Meanwhile, almost four weeks later, Hertz is still blaming Hopper and Hopper is still blaming Hertz, and I still don't have my money back
Jenny
No person - refer back to online
Need to understand about my ticket and how I access/choose a seat also need to change departure date. Help would be appreciated
Sajjad
Issue not solved since I don’t even know
Not tiAirline Refund Refund issue to some wrong random card Already informed Hopper customer service. Provided detail of booking along with correct card. Still waiting. This is one of the worse experiences weve ever had sorry to say.
Taye
Refund
The hotel refund my money for placing me in a dirty room I would like for u to give me my money back or give me a free room
Elliot
Resolved: Refund Policy Took My Money
Updated by user Aug 17, 2023
Company fixed the issue and I have been provided with full refund. Customer Service called me back shortly after leaving a review here and on the app store and offered to give me credit for the difference. So with enough pressure, someone will be willing to help you out here.
Original review Aug 17, 2023
I purchased a $425 flight and paid $80 for the cancel anytime option. I ended up cancelling my flight pretty early, early enough that I would have received a full refund from the airline anyways. When I go to use my $425 credit to purchase a $240 flight, I don't see any significant warnings that I had to use the entire credit on a single purchase or Hopper was going to keep the difference. Immediately after making my purchase and seeing my Hopper wallet empty, I called customer service. I expected this to be an easy fix. Charge the $240 to my credit card and refund the $425 in credit so I can use the full amount on a later flight. But I was wrong, customer service gave me the runaround just to eventually tell me that no one at the company cares enough or is able to make that simple fix. So now I paid $500 for the ability to cancel anytime, and only got $240 back. So Hopper got a free $260 off of me for doing nothing. Will never use them to purchase flights again, they're only good for checking when flights will be cheaper.
Rama
Manage booking
Updated by user Aug 16, 2023
When I buy my ticket I mistype my name! It should be sarati but I type sarita and I talk with these things with airlines but they told me to contact hopper.
I mail to hopper as well but they didn’t fix it!! When I went to the flight they told me your name is mistake...
Original review Aug 16, 2023
This is the worst company I have ever seen.. no more hopper app again in my life!! Please guys dont trust hopper anymore!!
dulce
No me facturan
Cobraron un apartado que no me facturaron. Te dan un numero donde NUNCA contestan, los datos de la factura que enviaron están mal y no me la envían correctamente.
Ricardo
They never call me back
I need hopper to call me asap do that they never call me back to resolve a booking night they rent me a room with a lot of ants
Katina
Purchase a flight
I need to talk to a agent to purchase a flight.I paid to freeze flight from Sarasota to Alanta for $198 round trip leaving out on Sept. 22- 25.Can u please help me talk to agent to purchase ticket.I paid to freeze 5 tickets.
Galo
Overcharged
The price ticket was $391. And you guys charged $25 more that wasnt authorized by me. So you have to refund my $25. I am very desapointed with the company.
Willamina
No phone number
Yes I have some one who stole my information and used t to set up an account wnad used my debit card for the transactions and there's no phone number for me to call to get myomey back
Willamina
Unauthorized purchase
I never used this app and I can't get a hold of anyone to get my money back this is so stressfull ...o not used
Ryan
I don’t have confirmation on my hotel room
Im out 314$ on my birthday weekend jchvbfbfncjjfjfjffnfnnffn d d d dhckvitnrn d ffhufifienfbf cbfjfivitnrnd fhcikfkelemendivintr dheifikemdndkwlflgmfnfjdklglgnfenekdjcjrndnbdjdjtnfndjivivkrne e r f Rodney e t Ty y t. Y y y I r e t u I. R g u u r y u uu. Y r g I y t *** you
Ramona
Hospital ization
Nobody to talk with!!! I need to cancel my flights with Hopper due to a family emergency! My sisters husband is in the hospitsal and had spinal surgery! He & my sister wont be up for company!!!
Colby
Refund for EXTREMELY unsafe hotel!!!
They lied about the hotel that I was paying for the hotel Im staying at is currently very unsafe for bugs. I am attaching pictures on trying to get a refund from this website and I cannot get a hold of customer service to save my life. Someone please help me. Email me at ColbyB0326@***.com
Michael
Could not book or contact via app or number
I attempted to book via the app several days in a row deleted the app reinstalled sent request for support never heard back the number that listing on Google leads me back to the app so the last two bookings I had to go through another third-party quite frustrated