HomeAway Overview
HomeAway has a 1.4-star rating, derived from feedback provided by 351 customers. In the Travel category, it secures the 30th position out of 290 companies.
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HomeAway Reviews
Anonim
Book That Condo Is Awful!!!!
So I booked a condo in Panama City Beach Florida through Book That Condo. We arrived at our unit which we booked for a week. I frequent PCB monthly! The second day we noticed the stove burners were rusted and also when we put our clothes in the dyer it began to smoke and filled our room in minutes, thankfully we were still in room. So I reached out to Book That Condo Management and the manager had to leave on an emergency?? So the assistant stated she would send her maintenence guy over to look at dryer. Noone shows up until 9pm that night!! Ummm we were in shower and he just walks in our condo . I screamed out who is there ??? OMG! I was floored! So needless to say he said they would have to get a new dryer. So now I am geting ready for bed and noticed the light fixture in the corner of the room was smoking .... The plastic globes were melting! Sooo by now I know there is a serious problem with the electricial in this condo! I called again to The Book That Condo and noone answers... So as you know by n ow I am scared to sleep in this condo. I called to get them to move us and they said they could not accomidate us??? WOW!!! So I called around and got a room at the holiday inn.. needless to say all my groceries had to be given away.. no cooking in the holiday inn.. so what a crazy experience! The book that condo management called and told me they would refund my 250 dollars deposit and thats all!! So I am out $ 1,878 . I am blown away at how rude they are and I tell everyone I know never book with them!! I am a long time customer with home away and vrbo so I am so upset!!!
Salvador
Cancel a pre booking
Customer service guided me through the web pages and managed to resolve the problem. However the website itself is not very intuitive.
Anonim
Potential fraud
Tried to report potential fraud- phone system and connection was terrible even after the agent called back!!!!! Was pointless trying to report issue
Anonim
To complain about the noise and nothing being done
I've been in room 300 since 11/26/20 the last 3 days I've had an issue with the room above me and I'm not the only one to complain about the room above me for 3 days and nothing has been done and I was told I could move. There is 3 others rooms complaining and I was told to move why should I have to move I'm not the one making the noise why am I being punished this is ***
Gwenaelle
Scammed on Abritel
BEWARE OF SCAMS on this website ! We booked a chalet...that never existed ! Somehow someone hacked the website and put a page with a chalet in Morzine when we thought we were still on the Abritel page. We communicated with the owner, who told us it was available, and told us Abritel was going to send a bill for payment. The email that arrived looked very much like an Abritel reservation email, and we went along and paid. It is when we decided to cancel the booking a month before that we realized that we had paid an IBAN in Spain that was not Abritel, for a chalet they never had, with a reservation number that was bogus ! I filed a complain on the Abritel chat (after all, it was their website that was hacked !)...they gave me a file number (#2956****)...and then never heard of them ever again ! Wow. Talk about customer service...and an experience. Will never go through them again, that is for sure...and will tell all my friends to stay away.
Sylvia
Loud music
Loud music from 9pm-7am I have videos footage. Called the cops also.
Monica
Court proceeding with Sarah Jones
Need legal support no reply from legal team
Anonim
Landlord
This woman booked a month ago she knew that we would not be here and we were not going to be in the house and she still chose to cancel because of whatever home away from home told her if you gave her a refund thats on you I have a strict policy of no refunds
Anonim
Cancel of reservation
Hello I am a house manager and I was asked to cancel a reservation. The system however does not let me do so and it asks me to contact the customer service of homeaway. I am not able to do so and I need to cancel this booking ASAP
Anonim
Reimbursement
On 16 August the owner to a VRBO in Maui cancelled on me when I made a reservation for a two night stay (17-19 August) at his property. He cancelled after I told him that I was visiting my daughter and family from the mainland and had completed my two weeks of mandatory quarantine. He was concerned about the COVID virus. When I saw an email from HomeAway (VRBO) charging me the $389.55 for Reservation ID # HA-M1DV6J, Property #482****ha, I emailed the property owner asking for a refund. He said "VRBO have and handle your money I never received it.." I emailed HomeAway (VRBO) on 21 August requesting a refund but never heard back. I called the headquarters today and was told that the property owner has the money and that he would be contacted to refund my money to me. I am to wait 24-48 hours for an email from HomeAway letting me know the status. I will wait the 48 hours - until Saturday after noon (19 September). Hopefully I will receive my refund. Thank you, Patricia Wells
Franca
Not been getting my guest payments deposited
I have not been able to get my banking information recognized and therefore my guest payments deposited. I have called numerous times over the past couple of months and are given the samew response. I am told that my matter will be sent to the appropriate dept. and that I will be contacted. I have not been contacted! In the meantime I am not receiving any incoime from my bookings!!
alison
Waiting for refund
Could you please tell me how long i have to wait for my refund as the owner has told me that he has authorized it but you have hold of all the money ?
Nancy
Did Not Receive Travelers Payment
I have not received my travelers payment as of yet and the travelers are at the end of their stay!! After being disconnected on the chat and finally getting connected to someone on the phone I have spent 2 hours trying to rectify this. I was told there was no booking for this person, and then I was told I did it manually, so my error for not charging. I finally figured out how to go to my archives and told the representative what I found which was that he paid by credit card on 6/6 and it was booked through instant booking! After that I was told it was a system error! Really?? I couldn't have been notified?? This is unacceptable!!! Your Reps don't know how to find the problem and an added frustration factor is the difficulty Owners have navigating this website!!! I am VERY UNHAPPY with your company and I believe you should refund my processing fee!
SHAWNVARMANAND
CUSTOMER PAYMENT DISBURSEMENT
Dear Sir/Madam, I have a payment which is actually blocked at the bank because the bank account number which i was provided to Home Away has been closed under my instructions last year. On 08th January 2020,i have noticed that i have received a payment from Home Away in the bank account mentioned above. When i have closed the above mentioned bank account,*i have not update the bank account or provide an another bank account to Home-Away.* I have contacted my bank two months ago to inquire about payment which i have received in the defunct bank account and my bank has informed me that transfer has been revert back to the corresponding bank /issuing bank because no claim has been processed,due that the bank account has been closed.. I have recently received an e-mail again on 25th March 2020 from Home-away Payment service and notified me that the payment has processed again and send to my bank for inward remittance. The payment is supposed to be credited on 02nd April 2020 in the defunct bank account which has been closed. *DETAILS OF PAYMENT: HomeAway Online Payments - Disbursement Failure for HomeAway.com This is the message in my e-mail provided by Home Away.Deposit error on your HomeAway Payments account* Our recent attempt to deposit funds into the bank account you associated with your HomeAway Payments integration has failed. We will attempt to retry the payment processing and will follow up separately with another email if we need to update your bank details. Deposit details Total Amount- $7,571.81 Disbursed As- $7,571.81 Reference Number-588142e8-48b7-4ad2-a9ad-a66d90a0f9d8 Date-Jan 8, 2020 Type-Deposit to: MAURITIUS COMMERCIAL BANK 0GBP Account Name-MAURITIUS COMMERCIAL BANK 0GBP Deposit breakdown The table below contains the reservations associated with this deposit. Traveler-***************** Listing Number-795**** Reservation Id-HA-9VL4BS Type-OWNER_RENT Amount-$7,571.81 Payments provided by HomeAway. I would be very grateful and thankful to HOME AWAY can resolve this specific matter /issue so that i may received the above mentioned payment and get credited in an alternate bank of my choice which i will provide to the HOME AWAY upon request. Waiting for a reply from you at the earliest convenience and hope that the needful will be done. I have send several e-mails to Home Away Customer Support service and I have not receive any response from Home Away on this issue/subject. Thanking you in advance Best regards Mr Varmanand Muneeram [Mr Shawn] ref:_00D1aZzRr._5001P13hwtC:ref
Martin
Please read
Dear Jeff Hurst, I would like you to be aware of how one of your property managers is handling the Caronavirus issue. We made reservations with Mary McClaflin RA Sakuma Realty Inc, for a four night stay at her hotel. We made these reservations in July, 2019. The reservation was for four nights starting April 16, 2020 through April 20th, which date we were to start our cruise. The reservation had a 60 day cancellation clause and we were not aware of the Caronavirus issue until after that 60 days had expired. We are 76 and 78 years old and cannot go on the cruise nor can we travel to Hawaii. I requested a refund from Mrs. McClaflin on three separate occasions and have not been shown the curtesy of a reply. Here are my requests to Mrs. McClaflin for your information: March 19 "My name is Martin Goldman. I have written to you twice in early March, which apparently you chose not to show us the curtesy of a response. I made reservations (Reservation ID HA-HZHSO6, Property ID 778626) back in July, 2019. We are both senior citizens and due to the Caronavirus, cannot travel. In light of what your Governor has said about not wanting any visitors to Hawaii, I was hoping that you would refund the $813 that we paid to you." Mar 9 "Hello, This Martin Goldman. We have reservations from April 16 through April 20, 2020. Our Reservation ID is HA-HZHS06. We were coming to Honolulu in order to start a Cruise on April 20th. Because of the Coronavirus situation, I am 78 and my wife is 74, we will not be able to take the cruise. I realize that you normally have a 60 day cancellation policy, but this Coronavirus problem only recently occurred, so we couldn't have cancelled before 60 days. I'm wondering if you could possibly refund all or part of the $613.00 we have paid you? I understand that the $200 security deposit will be refunded. Thank you for your consideration." Mar 8 "We are senior citizens aged 78nand 74 and have had to cancel our cruise out of Honolulu because of the Coronavirus situation and therefore we will not be coming to Hawaii. We are living on a fixed income and cannot afford to lose the $613 fee we have paid you. We would appreciate it if you could refund that fee to us. Thank you for your consideration. Martin Goldman" I hope you can help us. Thanks. Martin Goldman -----Original Message----- From: HomeAway To: mgold4law Sent: Sat, Mar 14, 2020 8:22 am Subject: Navigating vacation plans around COVID-19 A message from our president, Jeff Hurst Dear traveler, We understand the hesitation to travel in light of COVID-19. Family is our number-one priority, and that certainly includes yours. We want you to make the best decisions for your family’s safety and well-being, and know that we’ll be here when you’re ready to reconnect and decompress on a getaway together. Homeowners and property managers who list homes on HomeAway have been encouraged to adopt more flexible cancellation policies in light of COVID-19 and offer full refunds to those who wish to cancel for concerns of their own well-being. Everyone deserves something to look forward to, and will need a break to reconnect with one another when this stress recedes. There are fully refundable vacation options around the world, and we hope HomeAway can play a role in your family’s next great vacation, whenever that may be. Here are some tips for handling current or future reservations: Tips for updating vacations you already booked Adjust your vacation from your traveler account From your account, open your upcoming reservation to adjust or cancel your dates. If you are making changes outside the cancellation policy window, please contact the owner for refund options. Reach out to the owner Homeowners and property managers who list their homes on HomeAway set and enforce their own cancellation policies. We are finding new ways to reward their flexibility and understanding during this time, and we encourage you to try to work out exceptions to their policies with them first. Visit the HomeAway Help Page for current policies The help page has details on our policies and what they extend to. This page will be updated as new information becomes available. Contact Customer Support As always, our customer support team is here to help with questions about your traveler service fee or instructions for changing or cancelling a reservation. Tips for booking an upcoming vacation Look out for flexible cancellation policies Homeowners and property managers are highly encouraged to adopt flexible policies for cancellations and refunds during this time — you can find the owner’s refund policy on the property page. You can also hover over the Free Cancellation badge when searching for vacation homes to see how much time you have to cancel without charge. Be sure to enter the destination and dates to see the badge. Consider adding trip insurance from Generali Adding travel insurance to your reservation may cover your non-refundable trip costs if you have to cancel because you or a companion gets sick or injured before your trip. Please review Generali’s FAQs for details. Look for something closer to home Opt for a vacation within driving distance instead of a long flight. Find a place where you and your family can all be just far enough from home to feel like a vacation. As you evaluate future stays, we encourage you to review local travel recommendations and restrictions, in addition to following guidance from the World Health Organization. Connecting with family is important — especially during times of stress and anxiety. We support and encourage your family to be strong together, wherever it is you choose to spend this time. Stay well, and stay together, Jeff Hurst and the entire HomeAway Family 2020 HomeAway. All rights reserved. HomeAway and the HomeAway logos are trademarks of HomeAway.com, Inc. HomeAway.com, Inc. is located at 11920 Alterra Parkway, Austin, TX 78758. This email was sent to mgold4law@***.com. Please add us to your address book to ensure that you continue receiving HomeAway emails. This message may include advertisements. View our Privacy Statement | FAQs & Contact Us | Terms & Conditions | Unsubscribe If this email does not display correctly, please click here. Dear Jeff Hurst, I would like you to be aware of how one of your property managers is handling the Caronavirus issue. We made reservations with Mary McClaflin RA Sakuma Realty Inc, for a four night stay at her hotel. We made these reservations in July, 2019. The reservation was for four nights starting April 16, 2020 through April 20th, which date we were to start our cruise. The reservation had a 60 day cancellation clause and we were not aware of the Caronavirus issue until after that 60 days had expired. We are 76 and 78 years old and cannot go on the cruise nor can we travel to Hawaii. I requested a refund from Mrs. McClaflin on three separate occasions and have not been shown the curtesy of a reply. Here are my requests to Mrs. McClaflin for your information: March 19 "My name is Martin Goldman. I have written to you twice in early March, which apparently you chose not to show us the curtesy of a response. I made reservations (Reservation ID HA-HZHSO6, Property ID 778626) back in July, 2019. We are both senior citizens and due to the Caronavirus, cannot travel. In light of what your Governor has said about not wanting any visitors to Hawaii, I was hoping that you would refund the $813 that we paid to you." Mar 9 "Hello, This Martin Goldman. We have reservations from April 16 through April 20, 2020. Our Reservation ID is HA-HZHS06. We were coming to Honolulu in order to start a Cruise on April 20th. Because of the Coronavirus situation, I am 78 and my wife is 74, we will not be able to take the cruise. I realize that you normally have a 60 day cancellation policy, but this Coronavirus problem only recently occurred, so we couldn't have cancelled before 60 days. I'm wondering if you could possibly refund all or part of the $613.00 we have paid you? I understand that the $200 security deposit will be refunded. Thank you for your consideration." Mar 8 "We are senior citizens aged 78nand 74 and have had to cancel our cruise out of Honolulu because of the Coronavirus situation and therefore we will not be coming to Hawaii. We are living on a fixed income and cannot afford to lose the $613 fee we have paid you. We would appreciate it if you could refund that fee to us. Thank you for your consideration. Martin Goldman" I hope you can help us. Thanks. Martin Goldman