Holiday Inn Overview
Holiday Inn has a 1.8-star rating, derived from feedback provided by 398 customers. In the Hotels and Resorts category, it secures the 17th position out of 883 companies.
Rating
Contact Information
Website
www.holidayinn.com
Phone
(800) 315-2621
3 Ravinia Dr,, Atlanta, Georgia, 30346, United States
Holiday Inn Reviews
John
Book a room with points
I find it absolutely terrible that I can't use my points to book a room when the hotel has multiple vacancies on those day I need reservations on !!!
Sharyn
Accident in Orlando
accident Fell at pool on uneven stonework. Had black eye, loss a day at park, bruised ribs for two weeks and broke my phone and protective cover.
george
Register a com
NI was treated as a second class citizen. I had two rooms reserved. When I arrived I was informed that I only had one room. When as asked the representative ( Anna) what happened to the other room she said I had only reserved one. I gave her both my confirmation numbers and she said that there was nothing she could do about it. I said its the companys error. She became extremely condescending. I asked to speak to a manger she said that there was no manager on duty. She then called the manager and began to tell gather manager that my arrival date was the day before, i asked her not to tell non truths about the situation. She then told me there was a room but it had not been cleaned and she would call me when the rom was available. When my children went to the room they found dirty towels and hair in the sink and tub. Informed the front desk and they assured me someone would come and clean the room that never happened.
Victor
Over charged me
This company over charge me $200.00. When I complained they said someone was going to call me back and then hung up on me. I called corporate and they returned $82. On my daughters card then returned $82 on my card and then took another $82 the next day. These people must think I am stupid, they charged me $215. For the room over night and kept charging my card with out my permission. I do not live in San Jose so now I have to drive all the way back there tomorrow to straighten this mess out.
Robin
Poor customer relations
The general manager was very patient kind and understanding and took care of our problems 100%. She was absolutely awesome.
Charles
Been trying to get air fixed in are room for 2 days
Have ask for 2 days telling them the air cond was not working and they have not tried to resolve the issue the manger had been tod it was not working his name is James biggerstaff he as not trued to resolve the problem and I think it a shame to spend 200 dollars a night and can not sleep in a comfortable room this bye far has been my moray worst experience at a holiday inn express and I stay over 125 nights a year in a holiday inn express but I will probably never stay hear again because the service is way below average for a IHG motel
Valorie
I’ve never experienced such poor service before when trying to reserve a hotel! I will never ever reserve a stay with Holiday inn ever again……I’m so unsatisfactory
TERRIBLE! My family and friends have experience such unprofessional service and will never think of reserving a stay at this hotel
Jamicheal
Iteams missing 800+ dollars worth/ by houseKeeping
Fraud. Thats all I gotta say. Check Your Google reviews. Your GM is a *** fraud, Im surprised you guys have not been shut done. Pissed consumer what a *** joke if a title. So un professional
Marilyn
Overbooked!!!???
We were almost to the hotel at 8:30 pm last night and they called that they overbooked and there was no room for us. 725951****1294 Very pissed! Been staying in hotels for 45 years and have never had a reservation diminished like this! Very pissed! Had 2 children & a dog with me.
Anonim
Discrimination
Discrimination On Monday, June 19 we were told by your front desk that there were no rooms and that they were all sold out We had the opportunity to book the room and the Holiday Inn parking lot and Clark New Jersey where it stated there was five rooms available Me old school know it would be more convenient to go inside and have the clerk to book the room I question the front clerk three times was he sure because the Internet was showing five rooms available he confirmed with me each time that it was fully booked and that there was no rooms available I went to the car my wife booked a room I went back and I gave them the confirmation number he pretended to be astonished He lied to the Car police and told them he had no rooms because I want it two days I never requested two days but I want it two days I wouldve booked two days online I had already told the police officers partner that I was only staying one day to put flowers on my dads head stone and we were heading back to Virginia
Taylor
Unpleasant stay for big $$, but they were excellent in handling my complaint!
Let me share here at the beginning that despite this negative experience, the hotel did make it right, and resolved my issue very quickly! We will still stay at Holiday Inns in the future. I recently reached out to management about a frustrating experience at a Holiday Inn in Washington DC. I am not often one to send complaints, however for the cost of the stay compared to the value I felt compelled to send in my complaint and request some sort of refund. First, let me say the issues with our stay were not related to the staff at all. They were lovely and helpful, very kind and accommodating folks! Our rooms were clean, and even the janitorial staff were friendly, talked to our kids, and made the effort to ensure we were having a nice stay. Long story short, the issues were related to two things - the main elevator was giving us and everyone one else issues (and we have kids, one in a stroller). The other issue was that the morning of our stay around 9am prior to check out (check out was slotted for 12pm), there was a literal jack hammer breaking concrete outside the window of our room. The entire hotel was rattling and loud, but on our floor (and our room specifically) it was so extremely loud. We have a baby so there was no chance of a morning nap, not to mention it was way too loud for an infant's ears. Our other two children were pretty frazzled as well. Basically, we scrambled to get our stuff packed and get out of there as soon as possible. This made the morning of our stay pretty miserable. We can normally roll with just about any issues, but it was just too much. I understand this is probably unforeseen by the hotel, and likely uncontrollable by the hotel staff due to it being city workers. But still for the money we spent, I felt compelled to see if we could get any money back. After submitting my issue through this website, Holiday Inn reached out to me right away to resolve the issue. The operations manager, Ebonie was extremely kind and apologetic, and refunded a chunk of our stay. I was very grateful for the recognition of the disruption, and the refund! Overall, while the situation was crummy, the resolution was very much appreciated!
Anna
Samui holiday inn
I want to complain to Samui holiday inn reception. The problem I can describe. I was booked the hotel via agent. My date was 11.06-18.06. Before 3 weeks my agent got a mail, that children swimming pool will not working. For me its too important so I want to cancel booking because it was the main thing I came to Samui holiday inn. My agent said me that I cant back money. When I came to hotel I asked reception ( Mr.Bee, ms. Bella, ms. Katie conformed me that I could back money, that its not problem. When I asked to provide me mail that I have opportunity to back money to show my agent, they refused. I asked head manager I have talked with her ( she didnt provide me her name!!!) after she printed me mail. But after 5 minutes she recall me and ask to back this letter to add information. I back her latter and when I asked to provide me letter again reception staff said: we cant provide any letter, pls make check out and good buy. I asked to call head manager to talk with her but ms. Katie was to angry at me and said that head manager is at the meeting. I said: ok I am waiting for her here. She said: no! She will finish after 6 hours I asked name head manager, she said: I cant give u such info I am really shocked that staff deceived me many times!!! That head manager could give her name! I think its impossible to contact with customers like that!!!
Kendra
Roaches in room
I stayed 5/19-5/21 we were so unhappy with the stay we had roaches all over the unit so we stayed in the second room no one will contact me back regarding this issue i even told the front desk and was ttold a manager would call me shortly and it never happened so i called 5/22 to corporate and sent email with pictures of the roaches and was told i would get a call back well again that never happed so i called again on /5/29 and they had no open case for me so i had to give all the information again to someone who couldnt help me i was repeatedly placed on hold and transferred to different representatives which i had to repeat my reason for call every time at this point im extremely unhappy and i am requesting a refund for the room and i would like a supervisor to contact me about this
ShanaL
Unauthorized Transactions/ Horrible Rooms and Customer Service
Original review May 10, 2023
If I could give this place a ZERO RATING i would. I just stayed at one of your hotels in York PA with my three girls and the place was ABSOLUTELY HORRIBLE. First off, there was no hot water in our room, our toilet wouldnt flush because it was clogged. I told the front desk and all he said was oh I didnt know that and that was the end of it, so we basically couldnt use our toilet. There was rust and mildew on the bathroom and kitchen sink. Our room smelled like a wet cat and mildew literally, there was a big stain on one of the chairs at the table. And there must have been a leak somewhere in that room because the wallpaper has big bubbles in them. We had absolutely no washcloths or towels in our room. And whoever has the room before left there food and drinks in the fridge. The pool looked nothing like the photos. The plastering inside the pool was chipping away in the water. There was also no towels in the pool area either. Worst experience ever. It was our first time at this hotel, but after this experience its our last. I will never come back. Im filing an IMMEDIATE COMPLAINT with this hotel because. I see they charged me for amounts that I didnt authorize. I called the hotel and expressed my concern and all the so called manager said was we dont do unauthorized transactions. Really?! Then why do I have three transactions on my card that I didnt authorize. Im disputing this because its not right that they took advantage of me like that.
Anonim
Horrible Experience
I will never stay at another Holiday Inn again! It was my first time for my family. We ended up at this hotel because it was the only one available on our road trip. Upon walking to the entrance there were a lot of vehicles and the place was "hopping". There were people out front smoking and drinking and in their bathing suits, but I kept an open mind for who am I to say they can't do that, The front desk service was good, the restaurant wasn't too bad and convenient since we just had a long drive. Now when it was time to go to bed and clean up is when my 5 stars went down to a never!!! One of the beds- the sheets and duvet cover had yellow stains on it, there was a spot of dry blood on the one pillows and a tiny spot on the duvet cover. I attempted to reach the front desk and house keeping only to find out the phones in the room did not work and had food particles on the receiver. My husband went downstairs to ask for new sheets. The front desk clerk was very overwhelmed and told my husband they didn't have any fresh sheets at this time. I guess the look my husband gave him made him stop and actually give my husband some attention. My husband had to wait a while and he finally came out with some sheets but nothing to replace the duvet cover. When he came back upstairs and I let him in the room, the whole hallway smelt like someone was burning a weed farm! I took the sheets and began to remove the sheets off the bed to discover they were turned inside out which lead me to believe they were never removed and changed! I placed the new sheets which were the king size not even the queen size ones needed for the bed and threw the duvet on the floor, so all we had was a sheet to sleep with. I decided to take a shower only to find a dirty towel. I honestly wanted to cry at this point and if it wasn't for no hotels within a 100 mile radius I would have left. The next morning, I attempted to speak with the manager but the manager is on vacation until next week, ha! no surprise there. I called customer relation and their response was to join their reward program!! I don't think so! never again. what a disappointment and I was charge a full price not even consider a refund. the photo truly do not do justice
Dawn
Disgruntled
Dawn N. Moore {{Redacted}} RE: Our Visit on 8/5-8/7; Confirmation #2188****, William B. Moore To Whom It May ConcernI wanted to write to you today and share my recent experiences at your Holiday Inn Club Vacations At Orange Lake Resort near Orlando. Each year, I take my great-nieces and nephew (3 kids under 10) from Jacksonville, FL for a week and meet up with my sister at the end of the week at a great hotel in Orlando to spend a couple of days before sending them home. Each year, weve tried different hotels. There are five of us so we like a 2-bedroom place. My sister and I like a lazy river and the kids like a slide. We choose a place where we can park the car and spend the entire time and all of our money eating & shopping at the place were staying. This year I heard about Holiday Inn Club Vacations at Orange Lake Resort. It seemed ideal for our purpose.Let me start by telling you the things we liked. The property itself: The multiple pools and places for the kids to play, rock climbing, playground, slides, and the lazy river. The restaurants were really very good. At the least the couple we tried in River Island. The service and staff were great. Friendly, helpful easy to find. We were on the 8th floor in River Island so the express elevator was VERY nice on Saturday when a storm blew up and the lobby was filled with wet dripping people trying to get to their room. The concierge is on the 8th floor. We have a number of problems and having that concierge was very helpful. Parking was easy. Everything was right there to spend our money on. Dinner, shopping, the arcade, bars, food. Our room itself was lovely, except for the view. The kitchen coffee maker was greatbut you need instructions to use it. Now let me tell you how the trip actually went.We arrived around 10 am on Friday, August 5th. We knew our room wouldnt be ready until late afternoon, but as we were only there for two days, we wanted to make the most of it and enjoy all the amenities. I also had business calls and tasks I was planning to complete by the pool. After getting up to the desk, it took us over an hour and a half to check-in. For some reason, even with the email confirmation from Holiday Inn, they couldnt find our reservation. My husband and I have been rewards members for over 25 years. At one point, they walked us down the hallway to another reception area and left us without an explanation. The entire staff was lovely, except for this gentleman. He was dismissive. Barely spoke to us and called the young gentleman at the front desk whod previously been helping us to escort us back to the main reception area with no word or explanation to us. My sister and I felt like unwanted children. After that experience, when we got back to the front desk, I asked for a manager to please come out and take over our check-in. In the hour and half, wed been there, not a single manager had spoken to us. At this point, let me share with you that I broke my ankle two years ago and have had a series of surgeries and another one coming up in late September. Ive got a very visible 8-inch scar running up my leg and its swollen up to the size of a softball on a good day. So standing in the lobby with nowhere to sit, thirsty, and nowhere to purchase a bottle of water with 3 children under 10 was unpleasant. There were water fountains but seriously who wants to use those with Covid and Monkey Pox everywhere? Im surprised Holiday Inn hasnt removed those or disabled them. For the protection of your guests. Not once did any staff member offer us a place to sit or anything to drink. They just kept us standing there while they kept disappearing. We were told the issue was that my husbands name was on the reservation. This is odd since I called twice prior to arrival once adding my sisters name and once confirming the reservation. Both times I told the person on the phone that my husband was NOT WITH ME. Finally, we were given keys to our rooms and a map. Have you ever tried to keep 3 children under 10 well behaved and quiet in a hotel lobby for an hour and a half? It isnt easy or fun, but off we go.After a short period, perhaps 2 hours I received a text that our room was ready so I left the pool and I headed up. When I got to the room, the door was propped open with a bucket. The maid seemed surprised to see me and told me they were planning on swapping out the TV but she was done. She did ask to see my text regarding my room and I showed her. She seemed to think it was odd, but she left. I put my pocketbook in the TINY (not big enough for my computer, really?) safe and my computer bag in the master closet. I left my keys and some sunscreen on the kitchen counter. It was a lovely room on the 7th floor overlooking the pool. Even though wed gotten off to a rocky start, I was very happy with the accommodations. I went back to the pool.Later that afternoon, we grabbed our suitcases from the car and we went back to our room to shower and change for dinner. Our key wouldnt open the door, but luckily there was a staff member in the hallway to let us in. We unpacked. About 30 minutes, after we unpacked everything, I got another text telling me my room was ready on the 8th floor. It was at this point I realized my keys and suntan lotion were missing off the counter, but everything was still in the closet/safe where we had left it. This explained our keys not working. We packed everything up and went up to the 8th floor, found our room and our keys didnt work, again. We went back to the concierge desk and she had my keys and suntan lotion from the other room and gave us new keys.This room was identical inside, but it had a terrible view overlooking the parking lot where car alarms kept going off. We were greeted by them when we arrived in the room. We were tired of dealing with problems with Holiday Inn so we just unpacked, changed, and decided to order Chinese. Who cares, were only there for two days anyway. We put the kids to bed and then we started noticing it was getting really warm in our room. Our air-conditioner was out. Although we were exhausted and just wanted to go to bed, we had to sit up and wait for maintenance to show up. Then we had to wait while they worked on the unit. They told us we needed to move rooms. Unfortunately, we have 3 small children with us sleeping. Were not waking them up, packing up again, and moving rooms in the middle of the night. I know were only there for 2 days, but we had 3 kids and our own stuff. Its a lot. We told them that wed do that first thing in the morning. They brought in a fan for the bedrooms and a portable a/c unit for the living room. We contacted the concierge earlier in the day and asked for someone to set up the pull-out sofa. They told us they would, but they never showed up. The living room coffee table is EXTREMELY heavy. My sister pulled her back out trying to move it and I ended up having to help her. Were not 20 anymore, were in our 60s. At around 3 am, the portable A/C unit evidently filled up (?) and stopped working. My sister tried to turn on the ceiling fan, but the pull-down cord was wrapped around the ceiling fans blades. My sister, with her, now thrown out back had to come to wake me up at 3:15 in the morning so I could climb up on the coffee table and unwrap the cord so we could turn on the ceiling fan because the A/C unit wasnt working so she could go back to sleep.The next morning, we got our suits on for the pool, packed up everything, again, called the concierge so we could move to our new room, and then start enjoying our only full day at the resort. The concierge didnt know what we were talking about and told me shed have to check into that and call me back. I told her that was fine. However, we were ready and packed. Were also hungry and want to go to breakfast. And, we have 3 kids who want to hit the pool. We are sitting and waiting for her call so, please be prompt. She assured me she would be. An hour went by, no call. I called back and was told that things had been escalated to a manager level and that a manager would call me back. I again told her we were sitting in our room waiting for that very call. She assured me wed hear back from a manager imminently. That was her word, imminently. Another hour went by. We decided to head out for breakfast and they could call my cell phone instead of the room. Wed just all have to come back up to move later. We stopped at the concierge where I informed her where we were going and gave her my cell number. She told me she was sure the manager was just getting everything set up with our new room and would call us when things were ready for us. She was sure that was what the delay was and that they were working on our new room and wed hear something promptly.We head to breakfast. We were supposed to get two free breakfasts for every night we stay. Evidently, no one at the two restaurants in River Island was aware of this, so we paid for breakfast. We spoke to the concierge later and my bill was later credited. But once again, another problem I have to go deal with in the 48 hours Im at your property. All day, repeatedly, I kept getting out of the pool to check my phone. I didnt want to miss the managers call. I wanted to move rooms and get on with our last and only full day. In fact, Id invited friends to join us for dinner downstairs. Alas, no phone call. Finally, later that afternoon a giant storm blew in and we had to leave the pool area and go to our room. Wed been avoiding our room the entire day because it was 87 degrees in there. On our way to the room, we stopped at the concierge who told us The A/C is fixed! You dont have to move rooms! We said, Gee, thats great. Thanks for the phone call. Back we go to our room so we can unpack again.Also, let me mention at some point, that I took my nephew and nieces into the gift shop that day. Wed spent most of our time at your hotel waiting for staff to fix something and theyd really been cheated out of hours by the pool and had behaved remarkably well. So, I decided to take them to the gift shop and get them something. Almost immediately, my nephew went to the toy section, leaned on a shelf to reach something higher and the entire shelf collapsed upon him, scrapping up his leg. The staff at the shop was very nice and gave him a free toy. Of course, we had to buy the toy hed already selectedit was only a 2nd toy that would be free. but, it was still a nice gesture from them so we took it and moved on. We really just wanted to enjoy what little time we had.So, a storm blew up and back to our room. We rested. We relaxed. We met friends for dinner downstairs. We drank. We spent over $200 on dinner. We had a fabulous time! We went back to our room exhausted from the sun, drinks, and fun to open our door. you guessed it. no air-conditioning, again. I called the concierge. No answer. Evidently, theyre gone for the day. Its 10:30 at night. I start going through the selections on the phone inside my room looking for someone who can help me. Theres no maintenance option. I try the front desk twice. Im on hold. No one ever answers. I call back again, and after about 20 minutes of sitting in the heat on hold, my sister finds a card the maintenance man gave us when they picked up the portable a/c unit earlier in the day. We contacted him. He called back within 10 minutes. Thank goodness because I dont think anyone at the front desk was intending to answer our call. I really dont know whom I could have tried to call next. The head of maintenance at River Island deserves a raise. Maintenance showed up within about 15 minutes, but it took another 30/45 minutes to fix the a/c unit. Again, instead of being able to enjoy our hotel room and go to bed comfortably when we wanted on our vacation, we had another problem to deal with and we have to sit up and wait for maintenance (again) to fix the a/c unit.Id like to tell you how much I spent at your resort, I think it was in the area of about $1,000 a day, but I never received an itemized bill. My email is floridachick001@***.com. I gave it to the concierge. I gave it to the front desk. I gave it when I made the reservation. I gave it to the girl on the phone when I called and added my sister to the reservation. Im not exactly sure what needs to happen, but if someone, anyone, at Holiday Inn could PLEASE send me an itemized bill. TO THE EMAIL ADDRESS I JUST GAVE YOU. That would be a great start. Ive been waiting for so I could see exactly what I spent where in your hotel. But, Ive given up getting it. At this point, I'd also like to mention that there were salespeople EVERYWHERE. We passed them repeatedly with prospective owners. They kept stopping us and asking how we liked being an owner. How we like the service and the amenities. We told them the kids loved the pool area. While we complained to the staff vehemently at times, we never once took the opportunity to do so in front of prospective owners. If someone hasnt mentioned it before, this was really off-putting. We werent the only ones complaining about it. As an owner, as a guest, I dont want to be approached repeatedly during the day, as Im moving through the lobby and pool area on my vacation, so you can get me to plug your hotel. Im paying YOU to vacation. Im not there for you to use me as a sale tool. Id suggest you stop doing that. It kinda feels like when you go into a store at the mall and the perfume snipers come at you. Theres an entire gamut of them you have to get through to get to the escalators. Salespeople were on our floor, in the elevator, in the lobby, and on the pathways through to the pool area. Does that make sense? Every time I got up to use the bathroom, get a cocktail, go to my roompretty much everywhere. there was a salesperson with a prospective owner that, as they passed, stopped me. Its not a luxurious feelif thats what youre going for in the owners section. And frankly, Im in sales. If I wasnt, as a disgruntled paying guest, you gave me to the opportunity to ruin sales for your people for 2 days. Seriously, between my sister and myself, we must have been stopped and approached at least 4-6 times a dayeach of us. I didnt mind seeing the salespeople, I just didnt appreciate the constant interaction with them. Thats not at all why Im there. Another reason for choosing this specific resort was that it was a time-share with RCI. Weve been an owner with RCI before and because we live near Tampa and visit Orland throughout the year we thought this might be a good time to become an owner again. In fact, were going for 5 days in September to meet our daughter for Halloween nights. We do this every year and we delayed booking a hotel for this trip because I wanted to see your resort first. I thought it would be nice to have a two-bedroom suite for the upcoming trip. After our visit with you this month, we booked at the Hilton on Destination Drive instead. Weve stayed there before. It doesnt have all the options, pools, slides, and restaurants like Holiday Inn Club Vacations at Orange Lake. However, my time with my daughter is extremely limited as she lives out of state. I dont want to waste one second of my time standing in your lobby or running to or calling the concierge or waiting for maintenance or have her be uncomfortable trying to sleep while we visit. Im sure you understand. Ill be honest here. My desire to purchase a timeshare at your establishment is at an all-time low now. Its rapidly evaporating. And, thats a shame because the rooms, the pools, the restaurants, the shops were all wonderful. You had 48 hours to impress us and all you did was give me problem after problem to deal with. Not only that, but we were uncomfortable in our room. That, unfortunately, isnt EVER acceptable and you guys didnt offer us any compensation. I deal with putting out fires and problems all day in my job. I dont want to do it all on my time off. I just want everything to go smoothly, drink, eat, nap. It truly soured our time with you. For the most part, the staff was wonderful, accommodating, and friendly. I have no idea what the management was doing. The ONLY management that contacted us was the maintenance manager who left us his card. And, thank goodness for him too because I really dont think we were getting hold of anyone else. No one from management EVER contacted us to apologize or just to check on us and see if we were okay after spending a night without air conditioning in your UPGRADED suite. I mean if thats what I get when I upgrade, what do I get when I purchase the cheap seats? Do you know what I mean? We had to pack and unpack 3 different times AND switch rooms in 48 hours. It was all super fun, as you can imagine, but I dont think I should be charged for accommodations when I had no air conditioning. I think you should have offered us compensation during our stay. I thought we were getting a luxury suite with concierge services at a brand name I trusted, HOLIDAY INN and RCI. What I got was a very expensive suite overlooking a noisy parking lot with no a/c half the time. We spent a great deal of our time waiting and stopping at the concierge to solve things. Id love to stay at your establishment again and give you a second chance. I guess its going to depend on what response I get to this letter and if Holiday Inn can give me an itemized bill sent to the EMAIL ADDRESS IVE GIVEN YOU. Youve got a lot of competition in Orlando. There are millions of timeshares and hotels to choose from. Im sure you're aware of this.Kindest Regards,Dawn N. Moore