Hobbytron Overview
Hobbytron has a 2-star rating, derived from feedback provided by 186 customers. In the Entertainment category, it secures the 10th position out of 387 companies.
Rating
Contact Information
Website
www.hobbytron.com
Phone
(818) 675-9002
28904 Avenue Paine, Valencia, California, 91355, United States
Hobbytron Reviews
Brenda
See if my order has been recieved
Canceling an order that was started and the keep adding item in my cart .. 2 items have now turned into 9
Brenda
Order messed up.. can’t cancel what’s in the cart.. every time I want to see what’s in the cart it keeps adding something else in which I don’t know cause I can’t see!
*** ordering system and no help the emails are no help! Cant see whats in the cart.. every time I try to see whats in the cart I get another item in it *** customer service and cant call! I keep telling them to cancel the order maybe the I can order the flying Spider-Man and card
Anonim
My experience with Hobbytron was resolved with me receiving a substitute item of my choice
Item was lost in the mail and sent to wrong address but has since been resolved after the merchandise was no longer available, I was offered a substitute item of my choice. After 3 weeks I received that item.
Patricia
Very unsatisfactory. Never received merchandise that was ordered ok n Dec 2021
Has numerous threads of messages from company and postal service. As they tracked it down in which the item was returned to Hobbytron. For dad one reason it was not forwarded to me. Hobbytron claim that due to high demand that the item was no longer available. So they offered me the. Option of selecting another item of the same value. Last I heard it was to be shipped ASAP with the tracking # sent to my email address. No tracking #sent as and no response to my emails. They did not suggest a refund.
Richard
A part of my order is missing
A part of my order is missingThe part that charge the battery is missing all I want to do you receive that part
Desiree
Missing items
I never got my toys I got a email from you I sent the order number never heard back from you just give me my toys or my 35 dollars back
Michael
I have not received any response in 3weeks tried several times
Ask several emails no response. Can i please purchase 3x3 ok action figures for 157.73vtotal 9 .like i ordered previously
Michael
I was sent the wrong toys
I was sent the wrong item and very disappointed because the gift was for Xmas for my Grandson and he was unable to open it
benjamin
Toy wont work opened up at christmas never ran
Can't get ahold of anyone to talk to to get toy replaced got two and one don't work need two talk to someone or get email on replacement of this item
Anonim
Item Finally Arrived
After no communication or updates for many days I finally mysteriously received the package tracking number and the package arrived. Thanks for the followup, I would recommend a solid customer experience and response team be assigned to this vendor to avoid these issues, especially during the holiday when timing is extremely important. Happy Holidays!!
Pennie
Never received tracking number or info
I would like to cancel my order. You never sent tracking number. I would like the money put back on my card.
Anonim
I ordered the item I wanted and the order was successful.
Had trouble getting the order processed, but since then that has been taken care and I am waiting on the merchandise.
GRACE
Just want to know when to expect packages
Lots of phone numbers but no way to talk to anyone. I paid for my order and haven t gotten anymore texts or msgs fron anyone regarding this order. Im afraid it's a scam.
Deborah
I did not receive my order it said that it was returning to the sender
Ill let you guys know already that I placed an order on December 2, 2021, they sent an email to me letting me know that my package was being delivered on 9th of December, On December 10 I check the tracking to see when it was going to be delivered and it stated that there was a wrong apartment number are no apartment number on the order which was not true. It also stated that it would be returned to sender. I sent a picture of my order confirmation with the apartment number and address On it also I sent a picture of the tracking. I need to know how will you guys resolve this issue.
Paulette
Trying to track my order
Tracking my package that was ordered was ordered on December 6, 2021, I havent received any more information to when the packages are sent out, give me some up to date information of tracking my package, I ordered the flying Spider-Man, Iron-Man and The Avenger flying toys whom do I contact for this update shipping