Hippo Roofing Overview
Hippo Roofing has a 1.1-star rating, derived from feedback provided by 20 customers. In the Roofing, Siding and Masonry category, it secures the 7th position out of 191 companies.
Rating
Contact Information
Website
www.hipporoof.com
Phone
(321) 951-2500
1716 US-1 1716 US-1, Sebastian, Florida, 32958, United States
Hippo Roofing Reviews
pearl
Today we are getting tons of rain,my fan was not sealed properly on my roof,so the leaking ,will be unreal today.I am afraid my whole roof and ceiling could come down.I am so disgusted.
I have to try to get a tarp,or get my fan sealed,before it rains.My bathroom even smells musty.It is not easy getting help on a Saturday.After spending over $7,000.00,this should not have happened.I called Hippo in the past,because of the skylights leaking.Someone came over to reseal them.My ceilings are a mess,due to all the leaking.Hippo should be responsible,to fix that mess.This is a real nightmare!I can't get up on the roof,I am 78 years old.I am a wreck over this!!!
pearl
Resolved: Leak in my bathroom
Updated by user Oct 13, 2022
The leak was sealed,I was promised that the damage would be fixed! Yesterday a drywall specialist, repaired my damaged ceilings.Ricky did a great job,with the repairing work,to my satisfaction.I now can give 4 stars,can't give 5,cause it should not have happened,in the first place! If I get any more leaks,they will hear from me again.!!!!!!!!!!!.
Original review Aug 26, 2022
I had your company ,put a new roof in for me.My neighbor,had used you also,for a new roof.They never a problem! I had a different crew,that did my roof.They were mexican,could hardly speak english.They never sealed around my skylights,and fans ,very well.With all this rain,I am afraid my whole roof,could come down.I never left you a bad review,but I need this fixed ASAP!Right now I have a pan under the leak,to catch the water.I am 78 years old,on a fixed income.I don't even have the money,to fix all the water spots,in my bathrooms.I had a problem with my other bathroom too.Please help me! Thank You Pearl Cheney 525 Wavecrest Ct Melbourne Florida. 321 327-****
Anonim
Poor Work Quality
Hippo roofing is a SHAM start to finish. My husband and I knew there were damaged boards, flashing and facia that needed to be replaced based on our home inspection when we bought the property in February. We contacted 4 different roofing companies for estimates. The salesman from Hippo came out and sold us on their Guardian roof because it included unlimited boards and extra facia board as welln as a warranty. We were very clear that we wanted the rotten boards and facia replaced, my husband who is a general contractor estimated it would be at least 11 or 12 boards. We were assured that it would be taken care of. With multiple problems during the install we were happy when they said they were finished with the roof. Upon our final walk through my husband asked how many boards they replaced and he was told 2. Only 2?? We were confused. My husband at this time, went into the attic and saw that in fact many of the boards we had asked to be replaced were not done, as well the flashing was simply caulked and same with the facia. We brought this up to the salesman and other employee and were told it would be addressed at the Monday meeting ( this was on Sat) Even our salesman was shocked to find out that these items were not done. 3 days later, the GM calls after we have emailed and called with no response and basically tells us that the wood is only discolored and that its technically not rotten so it wasnt replaced. Same story for the flashing, the rust is only discoloration and isnt deteriorating. We explained that we were very clear that we expected these items to be replaced and that the salesman that came out and brought our contract assured it would be. We got the salesman on a call with the GM and he even admitted that those were our expectations. Hippos position is that they are not technically rotten and that only boards that were are to be replaced. They take no responsibility in the lack of communication between what we expected and what we actually got. No responsibility in explaining what their definition of rotten actually is. Even their salesman admitted on the phone call that he didnt know exactly what it meant until he researched it because of this situation with our property. How do you have someone selling roofs based on wood being rotten or not and he doesnt even know. How is the average person supposed to know what rotten wood is if the salesman doesnt. Their position is that the contract didnt have any specifications on things being replaced other than rotten wood even though when we did the initial consultation we pointed out our version of the rotten wood. Their solution is that we have a warranty,(which we paid extra for) but with how things went and other reviews they would probably find some loop hole or grey area to not hold up their end on that as well. Id be surprised if they were even in business long enough to keep it up at the rate they are *** people off. SO unless you are an expert on rotten wood, or list every single thing you want done down to the nail ( because they will probably argue that) I would NOT recommend this company. They are unprofessional, unreliable, and just SHADY!. They take no responsibility for their employees and mistakes made on their end. RUNNNNNNNN!!!!!!! Take a look at these boards that were not rotten and the result we are left with. YES THIS IS AFTER THE ROOF WAS INSTALLED.
Michelle
Poor Workmanship and Customer Service
In 2016 we had a new metal roof put on. In the contract they were supposed to fix any wood rot that they found. Now, less than 3 years later, we are getting ready to sell this house and found that they did not replace the wood rot that they found. They covered it with a board! We called, texted pictures, someone came out and took more pictures. That person identified spots on top of the roof that we did not see. Then the person that came out to take pictures called us and relayed that the production manager said that it doesn't fall within warranty. There was no proof that they did that, because of the timeframe. Upon numerous phone calls, they have yet to call us back. I'm currently waiting on a callback from a lawyer because this has to stop! They do substandard work and don't care about the quality of their work, customer service or customer satisfaction. Anyone needing a new roof, stay far away from Hippo Roofing!!
Anonim
Complete Scam
I called Hippo to get an estimate on a new shingle roof and as soon as the sales rep walked in my house he starts talking about metal roofing and doesn't even listen to a word I had to say. Now I am a very well trained home improvement sales rep my self and I know all the *** trick's. He still just kept trying to hard sell me after I told him that no less than 3 time's. *** company, Owner is in jail for 3 count's of attempted murder and they use the worst material and charge the most in the area. Do your homework and education yourself on metal roofing and go with another company !!!
Anonim
Worst experience ever dealing with a business
My metal roof is crooked. I have jagged metal on the edge of my roof. None of the corners match. I have weather stripping missing. I had to buy a magnet from Home Depot to clean up after them every single day. They almost killed one of my cats. General manager Ricardo Matus came to my house and sent the crew to my house without me knowing they were coming. I filed a complaint with the State Of Florida but Hippo Roofing lied to them.
Anonim
Not impressed
Didn't do what was in Contract without being on top of them. Left lots of trash took over 4 weeks from stip to finish and final inspection still pending . Signed in June and still up in air in October. Tiny crew. Inexperienced supervision frustrating. Not willing to recommend based on our experience
Remigio
What a scam
I called Hippo for an estimate to replace my 13 square cottage roof. I was impressed with their ad that said they can do metal for the same price as shingles. So a young woman shows up and climbs my ladder. She says "This is the tallest house I've been on." A 1 story? Do I said "dont fall" and she reply's "Dont worry I've got medicaid" Then she comes in and show me a brochure and states we dont use subs, everyone has insurance (I wondered if everyone was an unwed mother with medicaid" the she brings out her computer and calculates $10200. TEN THOUSAND? For a cottage? the other bidders were $6400 and 5200. I ended up paying $4800. I recommend you know what things cost or coyotes like these will rob you while their sales staff also robs the government
Anonim
No customer service
I originally told the general manager / owner that I would not leave a negative review for the company. However, because Hippo Roofing has continued to come up short on promises and guarantees, I felt compelled to share a little of my story in hopes that it saves someone else from making the same mistake my family and I did by hiring Hippo Roofing to do our roof. July 6, 2016, we signed an agreement with Hippo Roofing to have them do a metal roof-over on our residence. We did not have $15,500.00 lying around in the bank, so we had to finance the amount through Hippo Roofing. They immediately, that day charged us for half of the cost of the roof. We were told by the salesman that our roof would be completed within 3-4 weeks. 4 weeks went by and we did not so much receive a phone call from Hippo Roofing about when they planned on starting our roof. We did however, now have to make our first payment on a roof that had not been started. After numerous attempts we finally got a hold of the project manager who told us that were on the schedule for the next week. Another more week went by and nothing. So we spoke to the project manager who told us again the next week we would get started. Fast forward a total of 9 weeks from the time we signed until the time Hippo Roof started our roof. I spoke with the general manager / owner and explained to him my displeasure with the lack of communication with his company and requested he look at our file to see if he could take some money off of the total bill since his company had failed to do the things they said they were going to do. A week later I received an email from him stating there was not any room for a refund by to accept a $100 check for my troubles. I returned his email and told him I did not believe he was doing right by his customers and that it seemed he only cared about his bottom line. He has not responded to that email. Nor do I expect him to respond to this review. Finally after 9 ½ weeks our roof was finished. 2 days later the clan-up guy showed up and cleaned up half of the debris left behind. He told me he was going to the dump and would be right back. The next day when he hadn’t returned I again called the project manager. He assured me the clean-up guy would be back out either that day or first thing the next morning. He had no answer as to why the clean-up guy did not return the previous day. The project manager also advised that he would be dropping off my warranty information that night, he did not. The project manager further said he saw my email to the general manager / owner and agreed that the $100 offer was a slap in the face. The next day at 11:30am the debris had still not been picked up. It was not picked up and until I left a voicemail for the project manager (who never once actually answered his phone he always called me back either hours or days later) and promised to load the debris in my truck and leave it at Hippo Roofing if he didn’t have it cleaned up by the end of the day. I know this is long but it’s not really even half of the story. Working with Hippo Roofing was one of the worst experiences of my life. It is hard for me to understand how a local business that depends so much on word of mouth endorsements could treat a family as poorly as they treated us.
Marquavious
Hippo Roofing Services Review
LVP ID: 16-DHP0011 DECISION OF THIRD PARTY NEUTRAL On March 18, 2016, Complainant, Hippo Roofing, submitted eleven (11) Complaints in accordance with the Legitimacy Verification Program (LVP). The Notice of Complaint was posted to the subject posts on April 27, 2016 as provided by LVP Rule 9. Having considered the materials submitted in accordance with the LVP Rules, I hereby find as follows: The statements in the following posts are more likely than not false, inaccurate and in violation of Pissed Consumer’s Terms of Use: (1) http://hippo-roofing.pissedconsumer.com/failed- todeliver-a-waterproof-roof- ascontracted-201101****7289.html (2) http://hippo-roofing.pissedconsumer.com/buyerbeware-hippo-roofing- 201304****3892.html (3) http://hippo-roofing.pissedconsumer.com/horribleexperience-201308****7817.html (4) http://hippo-roofing.pissedconsumer.com/we- too-are- victims-of-hippo- and-thestillwells- 201402****6817.html (5) http://hippo-roofing.pissedconsumer.com/1- yearand-still- no-resolution-with- hippo-roofing- and-thestilwells-201407****7268.html (6) http://hippo-roofing.pissedconsumer.com/hippo- billstillwell-continues-to- resist-providing- a-roof- that-willpass- inspection-over-1- year-201409****0208.html (7) http://hippo-roofing.pissedconsumer.com/review-aboutroofing-from- orlando-florida- 201501****0895.html (8) http://hippo-roofing.pissedconsumer.com/hippo- roofing-fails-to-fix- leaks-after- being-paid- to-replace- entire-roof-200808****2935.html (9) http://hippo-roofing.pissedconsumer.com/hippo- roofing-scamconvicted-felon- using-untrained- criminals-to- doroofing-201602****6917.html Accordingly, I recommend that the aforementioned posts be removed in their entirety pursuant to the terms of the LVP Rules. I also recommend that the titles of the aforementioned defamatory posts be removed in their entirety. I further recommend that Review # 525462 and Review # 137626 remain on Pissed Consumer. However, I also recommend that the comment posted by “Gypsy Slayer” in the comment section of Review # 525462 and “OBO Shane the Hurricane” in the comment section of Review # 137626 be removed from these posts as they allege the Stillwell family are criminals and are therefore irrelevant and disparaging to Hippo. Dated: June 21, 2016
Anonim
Hippo Roofing - Roofing Review from Orlando, Florida
LVP ID: 16-DHP0011 DECISION OF THIRD PARTY NEUTRAL On March 18, 2016, Complainant, Hippo Roofing, submitted eleven (11) Complaints in accordance with the Legitimacy Verification Program (LVP). The Notice of Complaint was posted to the subject posts on April 27, 2016 as provided by LVP Rule 9. Having considered the materials submitted in accordance with the LVP Rules, I hereby find as follows: The statements in the following posts are more likely than not false, inaccurate and in violation of Pissed Consumer’s Terms of Use: (1) http://hippo-roofing.pissedconsumer.com/failed- todeliver-a-waterproof-roof- ascontracted-201101****7289.html (2) http://hippo-roofing.pissedconsumer.com/buyerbeware-hippo-roofing- 201304****3892.html (3) http://hippo-roofing.pissedconsumer.com/horribleexperience-201308****7817.html (4) http://hippo-roofing.pissedconsumer.com/we- too-are- victims-of-hippo- and-thestillwells- 201402****6817.html (5) http://hippo-roofing.pissedconsumer.com/1- yearand-still- no-resolution-with- hippo-roofing- and-thestilwells-201407****7268.html (6) http://hippo-roofing.pissedconsumer.com/hippo- billstillwell-continues-to- resist-providing- a-roof- that-willpass- inspection-over-1- year-201409****0208.html (7) http://hippo-roofing.pissedconsumer.com/review-aboutroofing-from- orlando-florida- 201501****0895.html (8) http://hippo-roofing.pissedconsumer.com/hippo- roofing-fails-to-fix- leaks-after- being-paid- to-replace- entire-roof-200808****2935.html (9) http://hippo-roofing.pissedconsumer.com/hippo- roofing-scamconvicted-felon- using-untrained- criminals-to- doroofing-201602****6917.html Accordingly, I recommend that the aforementioned posts be removed in their entirety pursuant to the terms of the LVP Rules. I also recommend that the titles of the aforementioned defamatory posts be removed in their entirety. I further recommend that Review # 525462 and Review # 137626 remain on Pissed Consumer. However, I also recommend that the comment posted by “Gypsy Slayer” in the comment section of Review # 525462 and “OBO Shane the Hurricane” in the comment section of Review # 137626 be removed from these posts as they allege the Stillwell family are criminals and are therefore irrelevant and disparaging to Hippo. Dated: June 21, 2016
Anonim
Hippo Roofing - Roofing Review from Satellite Beach, Florida
LVP ID: 16-DHP0011 DECISION OF THIRD PARTY NEUTRAL On March 18, 2016, Complainant, Hippo Roofing, submitted eleven (11) Complaints in accordance with the Legitimacy Verification Program (LVP). The Notice of Complaint was posted to the subject posts on April 27, 2016 as provided by LVP Rule 9. Having considered the materials submitted in accordance with the LVP Rules, I hereby find as follows: The statements in the following posts are more likely than not false, inaccurate and in violation of Pissed Consumer’s Terms of Use: (1) http://hippo-roofing.pissedconsumer.com/failed- todeliver-a-waterproof-roof- ascontracted-201101****7289.html (2) http://hippo-roofing.pissedconsumer.com/buyerbeware-hippo-roofing- 201304****3892.html (3) http://hippo-roofing.pissedconsumer.com/horribleexperience-201308****7817.html (4) http://hippo-roofing.pissedconsumer.com/we- too-are- victims-of-hippo- and-thestillwells- 201402****6817.html (5) http://hippo-roofing.pissedconsumer.com/1- yearand-still- no-resolution-with- hippo-roofing- and-thestilwells-201407****7268.html (6) http://hippo-roofing.pissedconsumer.com/hippo- billstillwell-continues-to- resist-providing- a-roof- that-willpass- inspection-over-1- year-201409****0208.html (7) http://hippo-roofing.pissedconsumer.com/review-aboutroofing-from- orlando-florida- 201501****0895.html (8) http://hippo-roofing.pissedconsumer.com/hippo- roofing-fails-to-fix- leaks-after- being-paid- to-replace- entire-roof-200808****2935.html (9) http://hippo-roofing.pissedconsumer.com/hippo- roofing-scamconvicted-felon- using-untrained- criminals-to- doroofing-201602****6917.html Accordingly, I recommend that the aforementioned posts be removed in their entirety pursuant to the terms of the LVP Rules. I also recommend that the titles of the aforementioned defamatory posts be removed in their entirety. I further recommend that Review # 525462 and Review # 137626 remain on Pissed Consumer. However, I also recommend that the comment posted by “Gypsy Slayer” in the comment section of Review # 525462 and “OBO Shane the Hurricane” in the comment section of Review # 137626 be removed from these posts as they allege the Stillwell family are criminals and are therefore irrelevant and disparaging to Hippo. Dated: June 21, 2016
Kiren
Substandard work,Less than amateurish work
Architectural Exteriors, Inc. /Hippo Roofing/ William B Stillwell were contracted by me to replace my roof. When "completed" I removed the soffiting and found that quite a few truss tails were rotted away and multiple sections of the roof decking needed to be replaced and were not. I called them back to rework the these unacceptable areas which they did, horribly and then tried to bill me for their work which I refused to pay until a quality inspection was done by them. Their person never did come out to check the work. Fast forward to the present and I have rotten wood under the eves that I am having to replace and in doing so I found that when they did the rework they cut out the membrane, which I paid extra for in place of felt, and did not put back in place so now the nails have rusted away and my roof is rotting and leaking and I will have to have it redone again. LVP ID: 16-DHP0011 DECISION OF THIRD PARTY NEUTRAL On March 18, 2016, Complainant, Hippo Roofing, submitted eleven (11) Complaints in accordance with the Legitimacy Verification Program (LVP). The Notice of Complaint was posted to the subject posts on April 27, 2016 as provided by LVP Rule 9. Having considered the materials submitted in accordance with the LVP Rules, I hereby find as follows: The statements in the following posts are more likely than not false, inaccurate and in violation of Pissed Consumer’s Terms of Use: (1) http://hippo-roofing.pissedconsumer.com/failed- todeliver-a-waterproof-roof- ascontracted-201101****7289.html (2) http://hippo-roofing.pissedconsumer.com/buyerbeware-hippo-roofing- 201304****3892.html (3) http://hippo-roofing.pissedconsumer.com/horribleexperience-201308****7817.html (4) http://hippo-roofing.pissedconsumer.com/we- too-are- victims-of-hippo- and-thestillwells- 201402****6817.html (5) http://hippo-roofing.pissedconsumer.com/1- yearand-still- no-resolution-with- hippo-roofing- and-thestilwells-201407****7268.html (6) http://hippo-roofing.pissedconsumer.com/hippo- billstillwell-continues-to- resist-providing- a-roof- that-willpass- inspection-over-1- year-201409****0208.html (7) http://hippo-roofing.pissedconsumer.com/review-aboutroofing-from- orlando-florida- 201501****0895.html (8) http://hippo-roofing.pissedconsumer.com/hippo- roofing-fails-to-fix- leaks-after- being-paid- to-replace- entire-roof-200808****2935.html (9) http://hippo-roofing.pissedconsumer.com/hippo- roofing-scamconvicted-felon- using-untrained- criminals-to- doroofing-201602****6917.html Accordingly, I recommend that the aforementioned posts be removed in their entirety pursuant to the terms of the LVP Rules. I further recommend that Review # 525462 and Review # 137626 remain on Pissed Consumer. However, I also recommend that the comment posted by “Gypsy Slayer” in the comment section of Review # 525462 and “OBO Shane the Hurricane” in the comment section of Review # 137626 be removed from these posts as they allege the Stillwell family are criminals and are therefore irrelevant and disparaging to Hippo. Dated: May 23, 2016
Dejanique
Hippo Roofing - Roofing Review from Indian Harbour Beach, Florida
LVP ID: 16-DHP0011 DECISION OF THIRD PARTY NEUTRAL On March 18, 2016, Complainant, Hippo Roofing, submitted eleven (11) Complaints in accordance with the Legitimacy Verification Program (LVP). The Notice of Complaint was posted to the subject posts on April 27, 2016 as provided by LVP Rule 9. Having considered the materials submitted in accordance with the LVP Rules, I hereby find as follows: The statements in the following posts are more likely than not false, inaccurate and in violation of Pissed Consumer’s Terms of Use: (1) http://hippo-roofing.pissedconsumer.com/failed- todeliver-a-waterproof-roof- ascontracted-201101****7289.html (2) http://hippo-roofing.pissedconsumer.com/buyerbeware-hippo-roofing- 201304****3892.html (3) http://hippo-roofing.pissedconsumer.com/horribleexperience-201308****7817.html (4) http://hippo-roofing.pissedconsumer.com/we- too-are- victims-of-hippo- and-thestillwells- 201402****6817.html (5) http://hippo-roofing.pissedconsumer.com/1- yearand-still- no-resolution-with- hippo-roofing- and-thestilwells-201407****7268.html (6) http://hippo-roofing.pissedconsumer.com/hippo- billstillwell-continues-to- resist-providing- a-roof- that-willpass- inspection-over-1- year-201409****0208.html (7) http://hippo-roofing.pissedconsumer.com/review-aboutroofing-from- orlando-florida- 201501****0895.html (8) http://hippo-roofing.pissedconsumer.com/hippo- roofing-fails-to-fix- leaks-after- being-paid- to-replace- entire-roof-200808****2935.html (9) http://hippo-roofing.pissedconsumer.com/hippo- roofing-scamconvicted-felon- using-untrained- criminals-to- doroofing-201602****6917.html Accordingly, I recommend that the aforementioned posts be removed in their entirety pursuant to the terms of the LVP Rules. I also recommend that the titles of the aforementioned defamatory posts be removed in their entirety. I further recommend that Review # 525462 and Review # 137626 remain on Pissed Consumer. However, I also recommend that the comment posted by “Gypsy Slayer” in the comment section of Review # 525462 and “OBO Shane the Hurricane” in the comment section of Review # 137626 be removed from these posts as they allege the Stillwell family are criminals and are therefore irrelevant and disparaging to Hippo. Dated: June 21, 2016
Anonim
Hippo Roofing - Roofing Review from Salem, Missouri
LVP ID: 16-DHP0011 DECISION OF THIRD PARTY NEUTRAL On March 18, 2016, Complainant, Hippo Roofing, submitted eleven (11) Complaints in accordance with the Legitimacy Verification Program (LVP). The Notice of Complaint was posted to the subject posts on April 27, 2016 as provided by LVP Rule 9. Having considered the materials submitted in accordance with the LVP Rules, I hereby find as follows: The statements in the following posts are more likely than not false, inaccurate and in violation of Pissed Consumer’s Terms of Use: (1) http://hippo-roofing.pissedconsumer.com/failed- todeliver-a-waterproof-roof- ascontracted-201101****7289.html (2) http://hippo-roofing.pissedconsumer.com/buyerbeware-hippo-roofing- 201304****3892.html (3) http://hippo-roofing.pissedconsumer.com/horribleexperience-201308****7817.html (4) http://hippo-roofing.pissedconsumer.com/we- too-are- victims-of-hippo- and-thestillwells- 201402****6817.html (5) http://hippo-roofing.pissedconsumer.com/1- yearand-still- no-resolution-with- hippo-roofing- and-thestilwells-201407****7268.html (6) http://hippo-roofing.pissedconsumer.com/hippo- billstillwell-continues-to- resist-providing- a-roof- that-willpass- inspection-over-1- year-201409****0208.html (7) http://hippo-roofing.pissedconsumer.com/review-aboutroofing-from- orlando-florida- 201501****0895.html (8) http://hippo-roofing.pissedconsumer.com/hippo- roofing-fails-to-fix- leaks-after- being-paid- to-replace- entire-roof-200808****2935.html (9) http://hippo-roofing.pissedconsumer.com/hippo- roofing-scamconvicted-felon- using-untrained- criminals-to- doroofing-201602****6917.html Accordingly, I recommend that the aforementioned posts be removed in their entirety pursuant to the terms of the LVP Rules. I also recommend that the titles of the aforementioned defamatory posts be removed in their entirety. I further recommend that Review # 525462 and Review # 137626 remain on Pissed Consumer. However, I also recommend that the comment posted by “Gypsy Slayer” in the comment section of Review # 525462 and “OBO Shane the Hurricane” in the comment section of Review # 137626 be removed from these posts as they allege the Stillwell family are criminals and are therefore irrelevant and disparaging to Hippo. Dated: June 21, 2016