Heartland Sheds Overview
Heartland Sheds has a 1.3-star rating, derived from feedback provided by 55 customers. In the Construction and Repair category, it secures the 20th position out of 1057 companies.
Rating
Contact Information
Website
heartlandsheds.com
Phone
(800) 234-6167
1000 Ternes Drive, Monroe, Michigan, 48182, United States
Heartland Sheds Reviews
Aluce
There is no customer service, they promise to call you and then do not. High pressure sales. Lowes not honest about total price. This company should be shut down.
Minimum paint job for 350 dollar charge. After you order shed for price quoted by Lowe's. Backyard calls and it us three times the amount. Faulty lock, customer service will not return email, no written contract. No written receipt
Eufemia
Need help
How do u install t6" doors in a 55" opening according to instructions. Makes no sense. Ready to burn it down...1 page tells you 55 another 56.. I made it 55"
Blakelee
Dissatisfied customer
I purshased a HEARTLAND shed through LOWES. I was told by the HEARTLAND representative they were two weeks out for delivery. that was February 4th, at the beginning of April, I still didnt have the shed. The cause? There was always a hitch(es). The city needed to approve the building site. There was an extra charge to get a city permit ($200). Lost the paperwork I emailed to them. The final one was the representative had to wait (10 days) for the corporate office to fax the correct papers to him. Really??? Got my money back and purchased elsewhere
Diane
Refund not received
We purchased a 12x16 Estate shed, at time of purchase, you have to pick any upgrades you want. Weve never done this before so we had gotten the Pro-grade flooring system for an extra $379.00 ( tax not included in price). Ken ( he told us he was owner) came out to our home to check concrete slab, as it was not exactly 12x16 and they wanted to be sure there was not going to be any install issues. Ken said concrete was good, but since we had the concrete slab, if we did have the upgraded flooring installed it would raise the shed even more and it would make getting lawnmowers and snowblowers out more difficult. He said he could give us a refund on that since it really wasnt necessary. He also said that getting refund from him was easier than getting it from Lowes. Great, we thought! We said give us a refund, we wouldnt do the upgraded flooring system. So my husband waits for credit card bill and we still have not received our credit. Husband calls and they said they would get it done for next billing cycle. Next billing cycle comes, no refund, husband waits another cycle just in case it was missed. Credit not there. Husband called and was told they hadnt been able to give us our credit as they used Mike ( husbands name) instead of Michael and credit wouldnt go through. Really??? So they then said they would send us a check and its been more than 2 months and we still havent received our refund for the flooring system. Ill try to include a picture showing that shed is in fact on concrete and not on flooring system.
Anonim
Bad service
Paid for shed in Sept. 2022 over $5000 dollars wait till Nov. 2022 to get the shed had to 2wk to get some one to paint it (IHad to finish painted it) door will not open at bottom call never came call again not there fault now need picture of where it sticking sent picture in Dec 2022 I'm 67 yrs old had to lift the door to open and close it Jan 15 2023 they call to come out to late I fix myself I live about 150 miles away there will not come that far if you live north of Austin DO NOT BUY FROM THIS GUY to much headache if you do good luck
Maddie
No customer service resources to handle issues
Original review Jan 03, 2023
After ordering the shed, I was asked to confirm the trim color and materials for the roof of the shed numerous times over text and email, but when the shed was finally built, the contractor did not have the proper materials for the trim. It's clear Heartland contracts the builders and doesn't have a very good vetting process for the person building your shed. The day our shed was scheduled to be built, the contractor arrived at 5pm and could only load the materials into our backyard. It took three days for the contractor and one other person (likely not a builder) to assemble the shed. They left trash and leftover materials all over our yard, and of course, they didn't properly finish the trim. We tried multiple customer service numbers and emails, and were sent around in circles for a few weeks. Finally, I just hired a handyman to fix all the issues with the installation, costing us an additional $450. The company does not have the customer service infrastructure to handle installation-related issues. Also, the lock on the door does not work, so we had to install our own. Based on our experience, I would not recommend purchasing a shed from this company.
john
Bizarre interaction
Purchased the shed online, installer called to set up, soonest date was 3 months+/- out, which was fine so I scheduled. 3 months go by and they call a few days out to verify the time and give details on what to expect/prepare. Everything is good so far! The day before the install, they call and say the installers grandma died and they would not be out after all and would instead come the following day. That day comes and installer is a no show. I call and they say I was wrong and that the installer is coming the next dayok, maybe I misunderstood, no worries. Finally day 1, installer comes, and he brings along two ladies in pajama pants and another gentlemen/sidekick. They work for a few hours but make little progress, they pretty just framed the base/floor. Installer says his air compress is too old and he needs to buy a new one and that is what is causing the trouble. He will be back tomorrow. Day 2. They show up again, work for an hour and have to leave again because now his nail gun broke. Day 3. No showbut then Sidekick guy shows up parks his car in my backyard just before dark? Proceeds to sit there in the pitch dark for several hoursmy wife gets freaked out so I call installer to ask what is going on? He says that he is on his way and that the sidekick is waiting for himsure enough8 pm, pitch dark, freezing rain, 30 degree weather, they start framing it up in the light of the headlights. I get home at 10 pm and tell them to stop, I have kids and neighbors who are trying to sleep, and that I want it done correctly, so I would prefer it be done in the daylight, they leave. Day 4 no show. Day 5 installer comes back by himself and makes a lot of progress but when I inspect the work and question why it is looking so bad, he admits this is his 1st install and that heartland did not get him everything he needs and that a few of the pieces would be shipped in a few weeks. I am starting to get nervous Day 6 installer show up with brand new tools. And puts them in the shed but does no work. And that is the last time I see him. He never comes back to work on it. I am told the original installer was fired and they will still send somebody good to finish it. They never show up to finish it. For the next month I get dragged along with, well have somebody better come out to finish, just a few more days, those days pass, I get the same excuses, we need just a few more days, we will make it right. There is over $1,500 worth of brand new tools, tags still on, in this unsecured/unfinished shed. I move them into my house to make sure they dont get stolen. A few days later I see on my security camera I see the fired installer enter my property uninvited and goes to the shed to get the tools, he is visibly upset and pounds on my door. He comes back again a few hours later and pounds again. Luckily I was not home, but is very angry, and intimidating, he sends me a text telling me he needs those tools or they will take it out of his check. I tell him I will gladly give them to a new installer when they send one out since I was told he is no longer employed there and to not come on my property again. It has been a month, super frustrating I have lost sleep, been stressed, embarrassed by having a half built shed that the neighbors are all talking about. So I call corporate for the 4th-5th time and demand to talk to a regional supervisor, they again refuse, to let me talk to a manager. So this time I have had enough and say this is ridiculous I want my money backthe customer service rep instantly says sure, no problem, I will process that right now!whatreally, you have strung me along for all these weeks and now you are just going to give me $4,500 back that easy? Yes Sir, well have the installer send somebody out to dispose of the shed. Sure enough, a few weeks later, they send somebody out to trash it and take it away! I gave them their tools that I had kept safe and they sent me my money a few weeks later. What a Gigantic waste of time and money, they literally just demolished this shed and took it away and never once said sorry for the inconvenience, no compensation for tearing up my yard, the nails and debris, cigarette butts strung about, nothing, just so nonchalant about it, like I was the bad guy and they were the victim! The shed was 80% finished, they could have had the guy who demolished it just finish it in a few hours! So weird. Such a waste of resources. Oh and the guy that took did the demo/removal said they didnt fire they original installer, and that he is still learning on the job. So bizarre. Never again.
David
Material not as stated
Lowes delivered the shed per agreement. We opened the shed kit and the first thing we ran into was the floor kit was wrong. The floor kit was 10ft X 10ft. but they sent 8ft 2X4s + 2 ft 2X4 extensions to equal 10ft. The instructions had it mounted sideways across the 4X4s which would put the 2ft extensions on the side unsupported by the 4X4s.Also in the instructions was directions on how to build your own floor kit and it stated to use 10ft 4X4's and not the 8ft + 2ft. ext. that they sent me. It was probably cheaper to keep the kit under 8ft for cost reasons. Luckily, my friend who was helping me is a carpenter and he told me he could make it work using my 2 10ft 2X4's I bought for the loft but we would have to run the floor the opposite direction than in the directions and it would support all 4 load bearing walls. The rest of the kit was below average quality especially the manufactured walls. The sent mostly nails instead of screws which would have made it more secure.
Anonim
I paid the shed off. they called me and ask me if i wanted to sell it back.i said yes becase i was moving we cleaned it out and called 4 weeks later to pick up they took two mo. to pick up i
i had to pay 635.00 $ lot rental and were nut living there i paid the shed off 18 mo we were moving so when they called and ask for a buy back we said yes we cleaned out the shed and called them to pick it up they left it set at the lot for 2 mo. and it cast me 635.00 $ for just the shed setting on the lot
Jennifer
I purchased two sheds, then Heartland backyard products sold my shed to another customer the next day.
I purchased two sheds over the phone from Heartland backyard products on July 19th. They were display models on my local Lowe's lot. After I paid for them and sent a wrecker service to pick them up, one couldn't be found. Turns out, Heartland sold one of my buildings to someone else the day after I paid for it. When I contacted them, the representative was rude and couldn't have cared less about what had happened. I was told they would investigate and call me back... They never did so. I called every day to check on the progress of the investigation. Supervisors wouldn't return my calls, the Representatives we're unapologetic, abrasive and rude. It's now July 22nd and I have yet to receive a receipt for the thousands I spent on these two sheds. They haven't even refunded my money for the one shed I purchased that they then resold. Don't walk, run from Heartland. Spend your money at a company who values your business because Heartland backyard products does not! What a nightmare this had been. Nothing about this purchase was good, not one thing.
Jason
Poor communication, planning, service
We contacted Heartland through Lowe's, and all along we were clear about where we needed the shed built. Now, the contractor assigned by Heartland to build it won't put it where we want--despite all our planning, attempts to make things clear, and PICTURES sent to their managers. I'm sorry. I hate leaving poor reviews, but I cannot warn you potential Heartland customers enough: these sheds are too expensive to not get what you want, what was described, in a timely manner. I'd rather put up an asbestos lean-to with my teeth than deal with heartland ever again.
Anonim
Paid for 16 x 24 barn shed Nov 2021, April 2022 Still no delivery or permits!
I purchased a shed during their November sale. Paid $25,000 for the large barn shed with windows and permit package. Due to Covid, they said delivery would be Feb 2022. That seemed WAY too slow but we proceeded. They recommended a slab, so in December I arranged for a 16 x 24 slab to be poured after having a large tree cut back to allow for the set backs for installers. Local installers contacted me the first week of February to reschedule because "my county was running slow on permits." Rescheduled build for May 9, 2022. So, I am now just 5 weeks out from the NEW install date, and trying to contact the local builder in Riverside, CA. No response. Main company states that the date remains May 9. I contacted my county land use department yesterday to see about the permit that they have pulled and low and behold NO PERMIT application has ever been filed! I paid in full for this shed over 6 months ago and they have not even put in the application for a permit, AFTER stating to me that the reason for the delay is the county permits and backed up and running slow. That was 100% false information as they've never filed for a permit. I have called and emailed this company many times without resolve. I just want what I paid for. Now I have a large slab where the shed is to go, I am out the money for that and still no shed.
Bonnie
Really bad workmanship, product
Paid just under $26,000.00 for 16 x 24 barn. Ordered August 28, 2021, constant run around changing install dates. December, 2021 try finally built. Two months later, wood around windows is split, rain inside door, half floor is wet. Flower boxes split. Heartland offered 10 percent of shed as compensation which we accepted, but now they took it back through a very rude email. Run do not walk to the nearest exit. Do not buy from this company or you will regret it. Never told this is new owner of that company, or we would never have bought through them. They are big bullies who do not know proper customer service.
Sherry
Resolved: I bought a shed they told me they had sold me a different shed and they made it right they had two more like that shed available
Updated by user Mar 06, 2022
Company fixed the issue and I have been provided with full refund.
Original review Feb 28, 2022
This company is portraying they are selling certain Sheds on cell dont buy buyer beware they deliver you something off of the lot site unseen supposedly what you had purchased its probably five or six years old messed up my yard and this thing is junk I tore one down in this bad shape last year
Juan
Shoddy workmanship and terrible customer service
Original review Feb 09, 2022
We purchase a Heartland Shed on Sept 28, 2021 for a total of $5344.45. We originally had an install date of end of November but the day of the install they cancelled and ended up coming a few weeks later. Once installed we pointed out some major issues: The window and 4 blocks we purchased were not installed The paint job was incomplete, only one coat which looks terrible No black paint for framing like the pic shows (the sheds are two tone) Split wood with nails protruding in places Misalignment We reached out right away and the person told us their manager would handle it and be in touch. It has been months with no contact even though we keep reaching out, we get no response! For such a large purchase, I would hope we would at minimum get some real communication to figure out how to make this right.
Laura
Such poor quality
There is not 1 ounce of quality product in the shead that was installed. I have been trying to get them to fix it with no even start of a date or resolution. I can see the ground from inside, and yes lets put 10 nails in one spot because they keep going in crooked leaving all the sharp ends hanging out. Barn style with a loft is what I got. The beams to hold the loft are about 2 inches from the roof on either side, the door is to small and not attached on the sides, they put it about 9 inches off the ground so now a step needs installed the bottom is open so animals can nest under it. My red rock ground cover is painted white all over the place. 2x4s are over the bottom one almost an inch so it dosent line up. I have pictures Don't buy this product shop else where. Not Heartland. My email is lparrish1965@***.com. If you want proof just ask me