Harrahs Overview
Harrahs has a 2.1-star rating, derived from feedback provided by 345 customers. In the Hotels and Resorts category, it secures the 22th position out of 883 companies.
Rating
Contact Information
Website
www.caesars.com
Phone
(800) 214-9110
3475 Las Vegas Blvd S, Las Vegas, Nevada, 89109, United States
Harrahs Reviews
Anonim
Harrahs in Philadelphia PA. Is the worst as far as winnings, customer service, and cleanliness at the food court. They refuse to wear gloves while touching food. Casino is dark, needs a facelift
My Caesars app said I had 15.00 free play, which made me revisit after being there two days in a row and was told the system was down. I drove 35 minutes to Harrahs and was told there was nothing they could do after spending my money. For 15.00 I feel they could have did right by me. Im done with Harrahs Philadelphia
Anonim
Complsint
The FREE swimming pool area needs to be cleaned up from trash left on the floor. Also, throwing a football back and forth should not be allowed. Check it out for yourself!
Alfonzo
The staff and service
The casino staff was completely racist if you were black or Mexican they ignored you all night we basically had to send our wives to get drinks from the bar the hotel was old outdated and it had a terrible smell in the lobby by the food place the elevator had a 45 minute wait so going to your room had a line almost out the door
Gail
Overcharged
My husband & I have stayed at Harrahs Atlantic City hotel on several vacations but had never been overcharged like we were this week (7/10-7/13/2023). We spent over $600.00 for 3 nights on this vacation. This price was only for the room. That is ridiculous. The online prices states one amount but when you checkout, we were hit with unsuspected hidden fees. We are seniors (67 & 68 yrs old) & were celebrating both of our birthdays (7/8 & 7/16) at Harrahs. At the rate we paid in total for just the room, we are seriously thinking of going to another hotel when we return for our anniversary in September 2023. We are very disappointed with Harrahs.
Anonim
Recent Trip To Harrahas Laughlin
Request for clean room with a view not given to us Room was very Dirty and the view we asked for was of the Roof asked to be close to elevator was a mile away
Anonim
Kansas city was a mess charge extra for amenities the casino so tight didn't even get the excitement of playing rooms were not up to par no drink station e ery other casino has nothing for birthda
Spent 800 and got no satisfaction if we hadn't had reservations would hv went else where no incentives I will not go to another Harrah
Marilyn
Rewards
I just had a question about birthday rewards no complaint and the rep was very helpful good service Thank you
Aaron
Complaint on Karen Ciruti harrah's NO
I am attempting to file a complaint on one of your representatives Karen Ciruti located in your New Orleans Casino. I received an email today stating that my reservation was canceled and that moving forward I would not receive any more comps. The tone of the email was that of a parent chastising an unruly child. I then proceeded to call her to inquire why (thinking that something must be terribly wrong). She then informed me that because I have not played (according to her records) since last year I cannot receive any more comps. I asked if that was stated in writing to which she replied "well we can cancel it for any reason" she offered zero explanation only that "if I don't use my card then how do we know?" I wasn't aware that I needed to prove anything to her or that there was a stipulation to that affect otherwise I would have behaved differently. The fact is someone in hospitality and customer service has no business treating a patron as if they have done something wrong and chastise them in that manner. She needs to be trained in how to deescalate an issue and how to write/speak to a paying customer. If she made calls to customers like that for my company or wrote any type of correspondence with that tone I would reprimand or terminate. I am a pretty patient fellow but I will not tolerate being talked to like a child.
Delaine
Terrible room
We stayed in a room the had SO much dirt and dust in the vents in got me very sick. They have not gotten back to me on my complaint which is sad. If they I will let this go they are wrong. I guess making it public is the only way to get their attention.
Janine
Horrific experiences
Harrahs AC. Awful experience in parking garage, elevator and room. Need to speak with customer service rep about it.
Anonim
Extra charge
hi i was in jere on 2/12 and was charger extra for pool which they did mot mention and then got charge for resort fee and everything was extra charge
Donese
Missing person
Dena, who was on the phone with me was wonderful trying to help me during a very serious situation. Her supervisor, showed no compassion or common sense. I understand privacy laws but all we wanted to know is if he checked in Tuesday night. I explained the situation in depth and her suggestion was to call the police the next morning. When you have a missing person every minute counts. The supervisor obviously doesnt have children or concern for others. Dena should be commended for her kindness and trying to help
Donese
Missing prrson
Trying to locate a grandson who stayed at harrahs last nite We need your help to know if he showed for his reservation
Inerva
Double Charge
Have yet to receive a refund or info regarding my refund and its been 4 days, still not response or call back from billing department.
Elizabeth
Hotel manager and unauthorized charges
I was staying at harrahs and extended my stay thru corporate reservations and even went to front desk at 4:00 pm and had keys made and added a name to the room. Late that night when we returned the front desk wouldnt let me in my room AND charged me for a no show while being incredibly rude
Whitney
Worst hotel stay of my life
Original review Aug 26, 2022
My husband, 8 year old daughter and I stayed in Coastal Tower at Harrah's Atlantic City on August 21st 2022 (Sunday) for one evening and we were charged $173 for the worst hotel experience of my life. I have travelled extensively and stayed in hundreds of hotels (cheap and not so cheap) throughout my life -- but this hotel was horrible - the farthest thing from a 4 star experience. We booked an "ocean view" double queen room through Expedia which did not inform us that the oasis luxury pool featured on all the marketing materials was for guests 21+. The reason we booked this trip was to use that gorgeous pool so my child was devastated when we learned, upon arrival, she could not. Fine, my bad. I guess I should not have trusted Expedia and the photos -- I should have read the hotel web page. BUT... Then we decided we'd change and go to the family pool on the 4th floor next to the family fun center. Both were a joke. Small, stuffy, over-crowded, unstaffed and unattractive. Comfort Inn pools are 10x better than Harrah's family pool. But we never got to swim. The dreadful "family pool" was unavailable to use during our stay! Our overnight vacay was ruined. Here's why: When we arrived at 4pm it took us over 20 minutes waiting on the line to check in as there were over 100 guests waiting to check in and only two front desk workers. We later found out there were self-check-in Kiosks but found most of them were not working. There were no staff available to answer questions or direct us to the kiosks (some worked?) during our 20 minute wait. We got to our room (441 Coastal) and found the room smelled of cigarettes (although it was a non-smoking room). We found a view of an ugly roof, a vent and a cement wall instead of the Ocean View we paid for so we took another half hour to straighten that out. We were reassigned to another room and that was a Bay View in the same tower, no ocean in sight. The room had no microwave or information about WiFi which was supposed to be free. Wanting to get to the pool, we didn't bother to wait on hold with front desk. This entire process took us an HOUR. We booked this trip via Expedia which gave no information about the age restrictions for the main hotel pool. We found out the big pool was not open to families with children below 21 and were shocked. So we went to the family pool at 5pm. It had just closed! And about 30 very angry families were leaving, with sad kids in tow. Why not allow children into the main pool and then close the family pool an hour after check-in? THAT iS RIDICULOUS. The pool sign said it would open at 9 am the next morning so we returned at 8:50 am the next morning only to WAIT for 55 minutes along with over 50 other very angry parents, wiggly toddlers, and upset youth (like mine) for the POOL TO OPEN. We gave up at 10 am since check out was at 11 am. Several calls to customer service during our 55 minute wait resulted in more confusion when rude security staff (four of them!) showed up to tell us they couldn't open the doors to the pool because the lifeguard failed to show up to work. My husband pointed out the permanent brass sign on the pool door that said: NO LIFE GUARD ON DUTY. So apparently that was a lie. If it was true, WHY NOT HAVE A BACKUP LIFEGUARD ON DUTY? To calm my nerves, I tried ordering room service to get a cup of coffee at 9:10 am and waited over an hour. It never came. We couldn't eat the leftover food we purchased the night before because there was no microwave in our room to heat the food. No breakfast was provided. There was no door on the shower in the bathroom so the entire floor was wet and slippery, endangering me and my child. We were only provideed 3 towels, and they barely sopped up the water on the floor. I knew it was futile to call customer service. When I spoke to the manager at check-out (after waiting 15 minutes on the front desk like -- alongside 20 other people with complaints, and then waiting another 10 minutes on another line to speak to a manager) to complain about the pool situation, the room service problem, and the poor customer service, the manager was terse and unhelpful. She refused to make eye contact with me, stabbed angrily at her keyboard the whole time we spoke, and responded to my calm, cooperative tones with anger and annoyance. She informed me that the family pool is an amenity and since I hadn't paid for it then she couldn't refund anything. I said we booked the trip so we could use the hotel pools but she just repeated it wasn't Harrah's problem. I was told someone else ran the pool, it wasn't Harrah's. BUT IT IS ON YOUR PROPERTY, I insisted. What did we pay the RESORT FEE for if not the amenities? She told me we got parking -- I told her I paid $10 for the parking. She said it would be more if I hadn't paid the $30 resort fee. When I told her I waited over an hour for a cup of coffee that never came, earlier, she said me room service was 2.5. hours behind because of lack of staff. She angrily informed me that you were having staffing issues and you were paying people $20 an hour (which was a LOT of Money, she said) and it wasn't her fault they were understaffed. Overall, she was extremely defensive, rude and unhelpful. I will share this experience with everyone I know on social media and in various review spots across the internet. It was horrible to pay for quality service and amenities then not receive them, then, on top of all that to be treated with such little civility or common respect. I understand that Harrah's Atlantic City is primarily a gaming facility and seeks to profit on casino and liquor sales but it shouldn't market to families and then provide so little in return for over priced rooms. Highlighting your luxury pool on your promotional materials feels like a bait and switch. The family pool capacity is probably under 20 people. Who knows, I asked your staff and no one could answer me. Maybe having 2,500+ rooms is beyond your capacity and you should focus on serving fewer guests, better and with more professionalism.