Hampton Inn Overview
Hampton Inn has a 1.9-star rating, derived from feedback provided by 123 customers. In the Hotels and Resorts category, it secures the 57th position out of 883 companies.
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Hampton Inn Reviews
Christina
Who do I need to talk to about bad service @ the...
Who do I need to talk to about bad service @ the hilton of green river Wyoming, if the local staff or management refused to even acknowledge that the uncleanness was a problem...please and thank you
Alagrea
I want to put a complaint in for Englewood ohio...
I want to put a complaint in for Englewood ohio Hampton inn by Hilton I was recently a employee and Ms Denise the GM has given me the run around about my check it's been all week very unprofessional rude and a list my name is alagrea Belton I would like some assistance please 937546****
Mike
Looking to get my refund
I’m looking to get reimbursed because the shower when I went to go take a shower the water was going from hot to cold. Also there were doors being slammed all night and there’s a lot of noise in the hallway so I wasn’t able to get good sleep and then on top of that the manager told me she can’t do nothing about. It basically called me a liar, and she was very rude to me. The building is in Manoka Illinois.
Theresa
Reservations canceled 1 month in advance and they charged to my charge card
Booked a room thru Booking.com and canceled more than 1 month in advance and they still charged my charge card. Customer service at Hampton Inn & Suites can not give an explanation on why this charge is processing.
Gary
Scarlettgary3344@***.com..
First off I am a non smoker ...When I checked out staff refused to return my $250 cash deposit based on the cleaning lady says she saw ash in the window seal and smelled cigarette smoke...I have stayed at this hotel several times and never had an incident with deposit..they are wrong...I will take this to court...and prevail...
Claude
Complaint
Hello I stayed at the Hampton Inn in Mechanicsville VA overnight December 7-8, 2021. Confirmation: R299234**** For an amount of $ 183.96 The room was messy and an insect identified by a hotel employee as a ROACH was seen in the bathroom. A complaint was made on the spot and no one contacted us. Really sad for such a famous chain of hotels as the Hampton Inn. Claude Poulin 514-239-****
Timothy
Nasty - Horrible - Gross
We will never stay again at a Hilton Hotel. Rude to people, they my told us they only clean rooms every 3 days. But at special request they will bring you a clean towel. Really. This is our Second room because the other room bathroom toilet would not flush. The lady at front desk said we will move you but you need to come get a new key downstairs. Look at the pictures below.. Hampton Inn Westport Plaza St. Louis, Missouri. I recommend you do not stay. Next to Edward Jones Headquarters. Try to talk to someone about a complaint and they put me on hold for an hour. Total F&$!ing ridiculous. Never again Look at the pictures Way to go Hilton Thank you Paris Hilton and Family Taking a real step forward Mimi the manager at the Hampton Westport St. Louis you are a true gem, You will fit in to the Hilton Family. Never again
Elisa
Rude General Manager
Original review Oct 08, 2021
Joe England who is the general manager at the Hampton inn and suites in Austin was extremely rude to me. The Hampton incorrectly cancelled my reservation, it was their mistake and he made me feel like it was my fault. They took the money out of my account and the general manager did not want to help me. He kept cutting me off and was being extremely rude to me. He did not let me finish telling my story even though I had already previously spoke with the finance manager, Jennifer White. I was told the general manager is the only one who would be able to fix this and when I called he said only the sales manager could fix it and I would have to wait the day of booking to speak with him to see if he can re-instate my reservation. Joe England did not want to give me his managers information and stated he was the highest that it goes at the Hampton Inn and Suites. I have never encountered such unprofessional behavior.
Ramon
Bed bugs at a hotel
My name is Ramon Romero. My family and I booked three rooms for a one night stay at Hampton Inn &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; Suites Portland West located at 1210 Brington ave Portland, ME 04102 for the night of August 1st, 2021. Up to yesterday, my experience had always met expectations. We checked in early afternoon. After an hour in accommodating ourselves into room 325, where Nathaly and I intended to stay the night, we found a mold filled slice of pizza in the mini fridge. We called front desk and it was taken care of immediately. We were satisfied, a mistake can happen and everything else seemed right. What I havent been able to withstand is experience in room 325 and the poor professionalism from the staff, which I will explain in the next words in detail. Around the times of 1:30am-200am Monday august 2nd, Nathaly wakes up from the bed to an uncomfortable warm to hot itchy sensation on her right upper and rear part of her leg, after accessing the hives we both saw on her, we thought it could be bites from insects. We searched the bed and found an insect and a spot. The bites and how the insect look led us to believe it was a bed bug. I then called front desk and what happens next is inhuman and troubling to the Hiltons image of customer service. I spoke with AJ on the phone. AJ was evasive and questioned our judgement, after being explained what happened. In his own words, AJ said, how come we didnt noticed the bed bugs during the day. I asked for him to come to the room but his answer was he couldnt leave the front desk. I then requested to speak to the manager. AJ calls me back to the room telephone as were getting ready to leave room 325. We did not feel safe staying more time. On the phone with AJ, he expresses no concern as he tells us theres nothing he can do, he has no more available rooms, he can not accommodate us no where else, we were welcome to stay or leave as we please and the manager comes in later at 3pm. We gathered our belongings and went down to the lobby where we spent the next hour trying to think up a possible solution and outcome for Nathalys bites and our stay for the rest of the night. AJ refused my request of work phone numbers and emails of anyone else that could help. In his own words he said Wendy the manager was new and she didnt have an email and that we wouldnt call her because shes home, but at the time of the incident when I called him from the room, he said he had spoken to her about the situation, which I find hard to believe that an hour later from the incident, the manager can no longer be called. Nathaly was in pain from the bites, we bought water and claritin(first pack AJ handed me were four month expired)for Nathaly hoping that would make it better for the time being. We then left to our car parked at the lot to spend the rest of the morning. The rest of my family were in the rooms. I came back into the lobby to request an incident report, AJ creates a theatrical piece where he shuffles some papers looking for an incident report that he never created and no one else could of made because he was the only staff present. I went back to breakfast after that. When we came back someone else was at the front desk, a short lady. I explained what happened but she also denied help saying she had no incident report and no work numbers or emails to anyone above her. She had me write up an incident report on a paper printer page. I left my phone number and email address on the page. It is now Tuesday afternoon. I havent yet been reached for help by anyone at Hilton. I have pictures on the marks on Nathalys body, pictures of the bug we found, a video of the room n stain on the sheet, video of the last conversation with AJ, a picture of the incident I was asked to write up. I am in process of filing a report with the local department of health. I am also in talks with legal representation.
Sue
Poor infrastructure
The staff at this location were wonderful! Very accommodating, friendly, courteous, all positions, on all shifts. However, the building appears to be falling apart. The extremes in temperature from location to location (so cold in the reception area that it was extremely uncomfortable eating the splendid breakfast buffet. Hot tub over chlorinated, vending not working nor stocked, outdoor
Ronald
Charged for a visit not attended
Book it .com said they changed a BBC date from May 16 to May 21. When arriving at the hotel, no such change was noted.
Aggie
Not given what I was told
I called the Hotel and wAs told they could accommodate 5 guests! When I got there they only had rooms for 4 people! I had to buy an air mattress to sleep on! This is inexcusable when paying gor 5 guests to have to sleep on floor!The microwave tray was filthy and the door on stand under TV broke! I want a free stay or a refund! This is not quality I expect from Hampton Inn.
Marchia
Complaint about room service
Hello, My stay at a Hampton location in Mackinaw City, MI was unsatisfactory. The rooms were not vacuumed, the toilet was leaking, the breakfast was a jock, as there were 5 of us and we only got 2 bags for breakfast, and the front desk was not helpful at all. I made many requests to have service and there was none. I fond my self sweeping a hotel room for the first time ever! The front desk gave me the broom and dust pan when no one showed up. The toilet paper roll was nearly finished in both bathrooms. I requested to leave early and they said that they couldn't comply, later when I was ready to check out a day early, they gave me no charge for that day. The funny thing is that I didn't even request this hotel, somehow I got transferred. I called a Best Western hotel in that area. Trash cans were all full, inside and out. The cleaning staff were very nice and friendly.
Anonim
Rude and disrespectful customer service by Asst GM; William B
Upon arriving , was never greeted by man, I asked us there where you checked in. He was very non Chalant and rude. He only had me reserved for two nights. I said, thats not correct I booked for two nights and paid already . His response you didnt pay us anything He refused to look into the situation I went back to my vehicle to find the confirmation receipt. Came back a lady was at the front I gave her my name , and she didnt have one problem checking me I. For the two nights When u asked to speak back with William , he was unapologetic, the lady at the front asked him what he was looking at I see her for two night, his response; hunts shoulders and say well check her in . Never once took responsibility for his mistake or rude actions and did not accept accountability that you wasted my time at check and William as they Asst. GM did not look further into my reservation. I spoke to the GM, James Thomas And he was apologetic , and comped my rooms
Carol
See below
Very disappointed in this hotel . Pool not heated and hot jacuzzi is broken , water in it is greens green
Anonim
Raices Pratices against Africian Americans,
Hampton Inn &;;;;;;;;;;;;;; Suites, Lancaster CA. today is Friday Nov, 2020. AFRICAN AMERICAN Black American (Do not Book a Room from the Hampton Inn and Suites ) You will be Rip-off. You will be over charged You will pay more at this Raciest establishment. Celeste L. will charge you up! Celeste has horrible attitude very poor customer service and she will make you feel Very Uncomfortable she is not warm and friendly at all. I was told one thing over the Phone. in person I was charged $389.99 more for this 2 star Hotel. It's called (The Bait & switch.) I was charged $250.00 for a incidental deposit fee, Celeste L. most likely assumed Black will have a incident we were per-judged. so she stuck it to us, I was told over the phone the fee would be $25.00. not $250.00. These fees are not on Hampton Inn website. I was charged $10.00 for parking. Not on the website, Celeste charged $389.94 in the name of Hampton Inn and suites. Mind you I had already paid booking.com $129.99. Celeste stated she could not find the conformation # I gave her from booking.com, Celeste disregarded it and charge the card again. I was rip offed She Celeste blew me off, Celeste Told me she was Busy and to call Monday and speak with Cynthia Mean While Hampton Inn has my Money. If I could give the Hampton Inn and Suites a -Zero I Would. I know covid19 is making it difficult for business to make Money, but Celeste stop sticking it to African American people we catch enough *** stop with your prejudging. The reason I did not have my family to leave was I did not trust them to refund my money. In my opinion I believe this establishment is raciest against African American. I believe a class action discrimination lawsuit against Hampton Inn, in the near future. If you keep Celeste and the likes at Hampton, You can thank Celeste L. and her discriminating disposition for that. I was forced to call the corporate office about Celeste, they were very understanding and booking.com which guarantee they would honor the prices on there website they promise to get my money back from those rip-off artist swindlers at the Lancaster Hampton inn and suites.( RENTER BEWARE DONT BOOK AT HAMPTON INN & SUITES) Celeste makes you fill like you do not belong there. What nerves. What an insult from Celeste. Thanks Celeste for ruining our stay at the Hampton Inn.