Hampton by Hilton Overview
Hampton by Hilton has a 2-star rating, derived from feedback provided by 471 customers. In the Hotels and Resorts category, it secures the 13th position out of 883 companies.
Rating
Contact Information
Website
www.hilton.com
Phone
(800) 426-7866
7930 Jones Branch Drive, Mclean, Virginia, 22102, United States
Hampton by Hilton Reviews
Apple
Horrible service and a very rude employee at Hampton Alpharetta, Atlanta GA
I had reservation #9069**** for August 23 -26. My flight arrived in Atlanta as early as 9:00 am, after my scheduled activities, I stayed in my rented car and took a nap in order to go to my room at 3:00 pm. I got to the Front Desk at 2:59 pm and told the Hotel attendant that I wanted to get my room digital key. With a smirk on his face he told me the room is not ready because it is not 3 pm. When I asked if 2:59 is not close enough, he replied "it does not matter whether 2:59 or 3:00 pm, the room is not going to be ready for sometime. Still with the facial smirk, he continued, I'll advice that you sit and wait." I then asked if I can get a cancellation and full refund, he replied "yes", and before I could say another word, he told me, "it is done". I saw that he described the cancellation as "LateCncl". I don't know what this means, but if it places the decision of cancellation on me and denies me my FULL REFUND, I want it to be understood that the rudeness and horrible customer service from the Hampton employee is the reason for my decision. He did not even make an offer of an alternative room or anything. I had to find another Hilton Hotel nearby to spend my stay. I hope something will be done to get the Front desk staff to act more professionally and customer friendly and welcoming. I also hope that I get my full refund as I paid in full before my arrival.
Anonim
Don't like place
I came this place wasnt clean the chair or flore I ask them to change the room they dont then I call for refund from Expedia they talk to them they also ignor that I ask them I never had that problem before can I go other Hampton inn the told me you have to pay for that
Danielle
No access to fully booked and fully paid for room at 3+ am. In the morning. In a different city and state I’m unfamiliar with.
Horrible. Hampton Inn in Coconut Creek Florida. Arrived after 3am. My trip was already fully booked. Fully paid. Different city and state that I'm unfamiliar with. Front desk wouldn't take any form of payments that I had to offer for incidentals. I did not have a card with a chip, therefore she said I could not have a room. I already used the the Hilton honors app to fully check into my room. Furthermore, I had a room number assigned to me through the app prior. So I assumed I was all set up and ready to go For check in after 3 am. I made sure to call prior and let the hotel know that I would be arriving after 3 am from the airport. Front deck, who told me their name was Ann, told me there was nothing she could do and that the $500 I already paid for the room had nothing to do with her. I sat in the lobby for 2 hours crying, trying to give her any and all the forms of payments I had. She took none of them. Pleading to her and wondering if there was any way I could get into my room. Money was not the issue. I'm in an unfamiliar state, at 3 am wondering where to go or where Im going to stay when I have already fully paid for my stay beforehand. Everything fully booked. I have an attorney and we will be taking further actions.
Lena
Recent stay
We stayed in pigeon forge Tennessee from 07/17-07/20 checked out day early cause of the un cleanliness of this physically the linens on bed and towels smelled like a cat my husband has severe allergic reactions to cats he had to sleep in the car. In the lobby they shut off all lights so you cantait in there there was no coffee and the food was terrible I will never ever stay at any Hampton again and this used to be our favorite hotel whenever we travelled
Shamaya
Horrible Stay
My family and I were staying at your Hampton Inn located in Naperville, IL at 1087 E. Diehl Road this past weekend, on Friday, July 14 and Saturday, July 15 (although we had to leave unexpectedly at approximately 11:30 p.m.). Our stay Friday evening was uneventful, however, Saturday was an unacceptable experience. I will preface all of this by saying I have always been satisfied with my stays at the Hampton Inn, as have my extended family members. My fiancé is also a Diamond Member and frequently stays in your hotels. We returned to our room Saturday evening (approximately 10 p.m.) after a long, tiring day. After getting into my bed, my daughter who was in the next bed noticed an ant in her bed. I told her to kill it and go to sleep. A minute later she noticed another ant. Again I told her to kill it and go to sleep. She then got up to throw something in the garbage at which point she noticed the entire garbage can crawling with ants. We then looked at the carpet beside the garbage can which was also crawling with ants. She had her bags on the floor beside the garbage can, which we also discovered had ants all inside of it. There was a cup on the t.v. stand beside the t.v., which also had ants on it. She was quite distraught at this point (as she has special needs and is very afraid of any type of bugs) and went into the bathroom and found a few more ants on then floor and toilet. I called the front desk and explained that we had an ant infestation in our room (room 432) and that we needed to be moved to a different room. The response that I received from the front desk was "we actually just sold the last room and we don't have another room". The front desk staff stated that they could send a cleaning crew to clean the room. It was now going on midnight. I just wanted to go to sleep, in a room and bed that I had paid decent money for, and that I expected to be clean, without the fear of waking up to ants crawling all over me. I explained that it was going to need a little more than a "cleaning" and that we were not going to be able to stay in that room. I asked about the next door hotel Embassy Suites (which is also a Hilton hotel) and the front desk clerk told me "they are probably full too". I was not offered any other solution as to what I could possibly do at that point, other than to have staff come up and remove the ant infested trash can and we would have to stay in that room for the night. My family and I ended up packing up all of our things, even though I was already in my pajamas and ready to go to sleep, and heading down to the lobby. At that point we did not know where we were going (possibly thinking we might have to sleep in the lobby of the Hampton Inn). When we got down to the lobby, the staff at the front desk again were not helpful and did not offer any solutions to what we could do. Seeing as it was now almost midnight and we were exhausted, we had to find an alternate hotel (after I had already paid for this one), by ourselves and pay for another night, just so that we could get some sleep without the fear of waking up to ants in our clothing and bed. I called the Embassy Suites (which I would have thought that maybe the front desk could have done for us and made arrangements for us to stay there) and they did in fact have rooms. I was not willing at that point however, to pay the $288 dollar price that the woman quoted to me (seeing as I had already paid for a night at the Hampton Inn) and I ended up going to a different hotel. None of this in my mind is acceptable customer service. I understand that this hotel was full, however, I also know that as a paying customer, with an ant infested room, it was not reasonable to expect that I was going to stay in this ant filled room for the night. Based on my years of experience with the Hampton Inn, I have NEVER had a stay like this, nor have any of my family members. I would have expected that Hampton Inn would have been much more understanding and willing to find some type of alternate solution for my family and I. At no point was I offered any other alternative other than for the front desk staff to come up to my room and "clean". This room needs an entire fumigation procedure. Even if they had come in to clean, I was not willing to stay in a room that was going to need some serious Raid sprayed everywhere in hopes that they could kill the ants. I have to say that I am so VERY VERY disappointed in the Hampton Inn after this stay. I feel that I will not be returning to a Hampton Inn again after this experience and my extended family, including my fiancé who is a Diamond Member, will also not be staying at your properties any more. Leaving your customers in these conditions and then not even being able to offer a solution is completely unacceptable. Signed, AN EXTREMELY DISAPPOINTED and DISSATISFIED CUSTOMER.
Larry
Poor customer service
I would like a phone call @***.473.3726. This is by far the worst customer service I have received in 33 years of traveling.
Cindy
My daughter booked a room for two nights at your Hampton in Newark Delaware when she was stranded due to a delayed flight by United. This was booked through GETAROOM. Com. unfortunately she was in New
Jersey. She was on a flight and asked for me to help. I spent the next three hours on the phone between the website and the hotel. The website refused to refund even though we called within an hour and it was an obvious mistake. They offered a 10% discount. I spoke to Kiana at the hotel and she sent an email to the website telling them to return the total. We will be going to Amex for this. R428488**** case 0384****. Thanks
Sven
Roof was leaking into the electic on 6th floor of hotel.
Hello, I did receive a call from the manager, who instead of being apologetic was almost blaming me for bringing it up. Told me how impossible it is to fix a leak in 4 weeks of knowing about the issue. Also said how would I know about mold and the water coming through the electric was totally safe. Then stated if I did not feel safe (which was not in question) I should have left and got another room elsewhere. I stated why did they not mention to me about the situation and why would you rent out the room if you know there are issues. He stated there is nothing wrong with the room. I said you are not supposed to get a shower when you leave the room. He again said Sir again the room was fine, it was the hallway. I said do you not understand that the door is soaked and if you touch the door your hand is full of stain from the door. We went back and forth, then he hung up on me. He did offer me points that they "never give away" which honestly I was not looking for anything, except hey thank you so much we will take care of the issue. But the attitude of me not knowing what Im talking about was very rude.
Le-Yasmine
Hotel room is flooded and nobody cares
The bathroom is leaking to the outside area we been using sheets to stop the water. Ive told them about this problem days ago and no ones helping as if we are not here ! And our checkout is in 30 min we have to wait for a manager but no time was given when he will arrive exactly .
Leigh
Deposit
Simple, Hampton Inn has no record of my stay not my reservation for two nights through Booking. Argo, no deposit.
Deborah
Room issues and staff
Had a disabled room. It has a bath tub not walking shower. Fell when the throw rug went out from under me. Went to get my car from valet but they didnt get there before 7 am. I told them what time we would be leaving in the morning but no one told me that they wouldnt be open yet. Had to find my own car and pay again to get it out of the garage along with moving the valet sticks so I could get out. Morning and afternoon staff were very rude. Called corporate and they hung up on me tonight.
Mandy
Facility maintenance
Got disconnected from the customer service line. The pool is a swamp. 88 degrees in Atlanta and no pool
Arthur
The service has gone downhill. We have been staying here for 12 years
We have been staying here for 12 years and I must tell you each year the place goes downhill. The complimentary breakfast is like getting ice in the wintertime. They no longer have most of what they once had. The coffee was cold I am happy to report that the limited yogurt offered is kiddie sized. Nothing light but the size and quantity. Today's offering was "bagel toppers" which I'm sure were yesterday's bagels covered with a cheese concoction that appeared dried out. The container which was supposed to have eggs in it was empty. The pool area is almost a joke. There are only two lounge chairs. If there is someone using them, you are out of luck. There is only one table and no umbrella to shield Nashville's extreme sun. The picnic area is atrocious. Warped wooden table with splinters sure. Hilton/Hampton should be ashamed of themselves. Hotel service is now limited. You have to request room service. Lord help you if you run out of toilet paper. The waste receptacles (2) are quite small. If you have much waste the refuge spills over to the floor and without room service this become an issue. We were informed that there are towels available at the front desk. Semi self service. Disappointed at best. This will be our last year staying here.
Shacora
Bites on daughter
We stayed at Hampton inn in Lebanon mo. May 27-29. Daughter woke up with bites may 29. No one at desk so I showed pictures of the bites to school nurse where I work. She thought they were bedbug bites. Contacted the hotel, spoke with assistant manager. Explained the situation and asked that someone who knew what to look for inspect the room and let us know. She said she would text me, and let me know one way or another. Still waiting. Been 7 days
Henry
Complaint about the management
Updated by user Apr 29, 2023
This has not and will not be resolved until I get my justice
Original review Apr 29, 2023
My Apartment has high levels of mold and I have a compromised immune system which Doctors says I should not be exposed to mold so my management has been ignoring the issue until I got the city of Portland involved in which they was given a major mold violation and 30 days to fix the issue so they had to provide me with a reasonable accommodation and out me in a hotel so they made me reservations at the Hampton inn Clackamas which I had no idea they made me reservations there because they never asked me would the Hampton be suitable because if so I would had told them that my service animal has puppies and that they can not be separated from their mother and to find a hotel that would be okay with me having my puppies which there are plenty hotels in Portland Oregon that doesn't mind so as I had no choice but to go to the Hampton I made sure I kept my dogs restrained from making any damages to the hotel room so I kept them inside a crate the entire time I stayed at the Hotel accept when taking them for Bathroom I kept the room clean I purchased my own cleaning products to keep room disinfected so as I was taking my dogs out a hotel employee seen I had 5 dogs and told management as I was approached by the day shift manager she told me that the max per guest is 2 pets I explained to her the reason why I was there and I had no choice and she then started petting my dogs and told me she owns the same breed and that I should take them out to use the bathroom 2 at a time so I agreed with her request and that's what I would do I cleaned up behind my dogs when they used the bathroom I took them to a designated area to use the bathroom and for the remaining 4 days their was never any more discussions about the number of pets I had in fact they would greet and pet my puppies and compliment them , my Reservations was due to end on that Friday the 14th of April however I started calling management on the 12th of April to find out if they would be extending my reservations because they never even started on the removal of the mold in my home and as usual I never got an answer or a reply to any of my messages which I called numerous of times before the 14th of April so on that day I called again twice and got no answer however I assumed that they had extended my reservations so I had a doctor's appointment that I had to make it to by 12:30 so I am on the freeway i205 headed west when I get a phone call from the general manager of the Hampton telling me check out time and I explained to her my attempts to reach management which who was responsible for the reservations and I suggested she reach out to them and ask them what would they be doing since they are the ones who booked and paid for my reservations and I told her I'll keep calling as well not even 15 min later she calls me back and at this point her entire attitude has changed to bring demanding and rude in which I had no understanding what had changed but she starts telling me I'm not supposed to have more than 2 pets etc and the way she was telling me was demeaning and I'm already going through enough so I tried to stop her from using the tone she had with me by explaining to her I am not the one who made the reservations to be at her hotel and that's when she accused me of yelling at her and would not give me a chance to complete what I was saying so I immediately got off at the first exit and told her that she's being a *** towards me all of a sudden and that I would be on my way to get my things and leave and that was the last time we had spoken I got back to the hotel and the key would not work at the entrance to the building so I walked around to the lobby and I tell the hotel attendant that I was there to get my property and my pets and that's when she tells me she had talked to the general manager and she informed them that I was to get my property and leave which is what I was there to do which I had no choice in this matter because my property management did not extend my reservations so I had to check out and as I'm checking out my property manager calls me back which at this time it's 2 hours after check out and I explained to him what I just had went through and that it would be best to put me elsewhere and that's when he said he'd call me right back which it was 2 hours and 38 minutes later but he goes to tell me he had just got word from the Hotel that I had been Disorderly and that they did not want me there and I told him there was no disorderly conduct and that I wanted to go elsewhere anyways but instead my property manager told me he would not be getting me another hotel because of what the hotel had said I committed which never happened and they also said my dogs made damages to the room which did not happen because they where inside a crate which I have footage of the entire stay at the Hampton because I always take my wyze pan tilt camera when I go to any hotel so I can keep an eye on my dogs when ever I have to leave so I asked management to get the hotel to take pictures of the damages my dogs had supposed to have done and also to get the video footage of me being disorderly which the Hampton has cameras in the lobby and also in the hallways so I told them to get all of this which I knew that they wouldn't have becsuse it never took place in order to commit a disorderly conduct in Oregon I would have had to be in a community or around others performing this type of conduct which I was not and yes I will take full accountability but for hanging up on the manager of the Hampton which I did this because I'm not going to allow this lady to speak to me as if I am a pice of *** or as if I did anything to deserve the rude and disrespectful tone she was given to me on the phone she should had been directing that towards the ones who was responsible for the reservations. But because she lied to my property management I was forced to stay in my unit that has high levels of mold which has been causing medical problems to me and my pets and if my pets had damages they said they had made then they would had been charging my credit card that they had me give to them for incidentals which they have not. So I plan to get to the bottom of this because for one she assassinated my character if she even said any of is because I don't know if she said any of this at all or if it's just my property management making these accusations up either way my lawyer will get to the bottom of this because I'm going to see to it that they are held accountable for the treatment that they had given to me not cool at all bottom line I'm highly upset and highly hurt behind this because they put me back in a dangerous environment due to the high levels of mold in my apartment not okay unacceptable if any of this disorderly conduct took place then it would be on footage it would be recorded. I requested to see footage of this so-called disorderly conduct that I had supposedly committed which they have failed to produce and that's because they can't because it never happened. And the only reason why that I had to leave the room is because property management did not extend my reservations not because of disorderly conduct. The conversation I had with the general manager took place over the phone while I was traveling to my doctor's appointment which I was on the I205 north heading to the I I84 going west which I have my call log along with my timeline on Google maps that's shows my every move and in the state of Oregon to convict someone of disorderly conduct they would have to prove I performed this action in public around others to even be disorderly in front of so one or the other assassinated my character falsely accused me and lied on me for absolutely no reason what's so ever only reason that they could stand on is the fact that my property management did not extend my reservations which has nothing to do with me. I also was told that I was blacklisted from that Hampton in hotel and if this is true it's not because of any acts that I had done which there was any negative but because of racism because I'm a black man who's bisexual. We just not give others the authority to treat me as I do not have the same rights as any other individual.