Hair Club Overview
Hair Club has a 1.8-star rating, derived from feedback provided by 525 customers. In the Beauty Salons and Spas category, it secures the 9th position out of 481 companies.
Rating
Contact Information
Website
www.hairclub.com
Phone
(888) 324-1574
1499 West Palmetto Park Road Suite 111, Boca Raton, Florida, 33486, United States
Hair Club Reviews
Christine
My 10 year old daughter has down syndrome. Its common to have alopecia usually in boys but when my daughter turned 3 years old she started losing all her hair. All of her hair is gone.
When she noticed her hair was gone I researched and saw hair club for kids. My daughter was a little scared but she picked out a color and did her measurements. We did this in the beginning of January and now its August 16th! They have on their website it will take 8 to 12 weeks. My daughter asks me every day "mommy hair " it breaks my heart in tiny pieces. I called and was told her hair was in China and they didn't know and my husband called and he also was given the run around. Something about the color??? As I type this i am crying so so so hard. You let down a little innocent girl. It's hard already that she doesn't have hair but all the lies. My husband who has patience gave up calling. Why? It's horrible and it's a disappointment. Unbelievable
Garfield
Complain about treatment
My name is Viviana Ochoa. I just finished my treatment with Hair Club and I didn't have any good results. They assured me that the treatment gave very good results, which I did not have. In addition, they said that they gave me a review every three months of how I was working, which they always told me was working, the products caused a bad reaction on my scalp, and they gave me another one which was totally different and had nothing to do with it, that is to say, They changed a minoxidil for an argan oil. And one of the stylists told me she was ungrateful for not being satisfied, which I think is not correct.
Madilynn
Delightful experience at Hair Club in Tracy, CA!
Friendly and warm environment. Clean and neat, great team and an awesome team leader in Sandy. I will be visiting again!
Zariel
Tracy CA has the worst manager ever.
Original review Jan 28, 2023
LaS**** Joh**** is the most unprofessional manager Ive ever dealt with. It would be a much better place without her in it. Someone should drug test her too. She had an aroma of weed and booze the last time we spoken. Someone should check her belongings if the company was smart because she must be doing smoking (weed) and drinking on the job.
Anonim
Frustration
I missed my appointment back in September and the next available appointment is November 22 at 5:30 in the evening. Everything about this chapter of HC has been disappointing for a long time, the "manager is doing 4 different jobs so nothing is going well. After being a client for 14 years, there are still no notes on what I use and what system seems to work regarding securing my system. No products (that I use are kept in stock. I cannot phone the local store as the system sends you to voice mail which then states the voice mail is full and can not receive any messages, (this has been a problem for 5 months). I am a doctor and do not wish to look ragged for months as a time. Can someone help out?
Jason
Not getting appointments
6 weeks later and still no appointments. Corporate is useless. Most likely going to litigation to get this fixed.
Adrian
Cancelling my membership
Havent been able to provide me with a custom hair system ! Heard all excuses for example COVID no employees no management the hair system Ive been given looks like Halloween wigs bought at party box ! Trying to cancel my membership and have been told I have to wait 30 days after I send an email ! The el wood park Nj office is a joke ! NEVER EVER WILL I GO THERE AGAIN !
Chris
Need product
Rating at this time is - 3 stars in so annoyed no one responds and club has not been operating for 2 months I need product
Danelle
One year and still no hair!
My daughter, hasnt had new hair since March of 2021. The reasons for the delay in the beginning made sense (pandemic) but then its as if we were forgotten and got the runaround every time I followed up. There has been frequent turnaround at this office resulting in this chaos, that I dont know who to talk to anymore or who to believe. Each person is just as convincing that they are on top of this but no one follows through or follows up. We cant afford expensive wigs and the 1 year old wig is practically dreadlocks. Surely the service isnt this terrible and and this is just me slipping through the cracks due to new employees coming and going. The service prior used to be outstanding and it breaks my heart that this affects my child. Thanks for reading.
Anonim
Claim
Its been more then a year and they have not been able to match the hair style i requested. Horrible customer service and very unexperienced employees
Anonim
Really Poor Quality Hair
I am a platinum member with HCM and it's not cheap; what is cheap is the hair as of late. In Jan 2022 I received a new head of hair and it looks like the hair from "1990s" Hair Club. The HCM centers want to help but are afraid to. That's INSANE and none will provide any information. As a HCM client for nearly 25 years I have seen this company decline in a major way. The new Japanese owners appear to be the problem. The hair looks old, its way too thick, and they have no issues charging higher prices for *** products.
Anonim
Customer Service
Cannot get an answer on were my hair is. It is two weeks late and they usually have hair on hand. Plying me with product to not *** only works for so long. Enough is enough. I have a meeting coming up and I am the key speaker. Am I supposed to were a ball cap? I keep getting the run around. I feel like this place is getting ready to shut down without notice. We have not had a GM for a month with no candidates. I would like some one to contact me asap.
E
Have not received my hair for 2 years
I have been a faithful and loyal customer for many years! I have mot received my hair for 2 years now. I belong to the hair club in Columbus, Ohio. I have tried asked the staff there for 18 months for an explanation, but they dont seem to know what the problem is. Im the meantime, I have continued to pay every month for hair that I havent received. I was told that I would have to continue to pay in order to maintain my membership. At this point, Im done paying my hard earned money for something that I havent received. Therefore, I am requesting a refund for the last 2 years that I paid. Please let me know what I need to do in order to move forward. Please respond within the next 7 days so I will know what to do. Thank you. Evelyn Faye Lyday 614-315-****
Vivian
Dissatisfied
I have been blown off every since I paid Hair Club. The hair put on my head was not 100% human hair which I was promised also I requested wet and wavy which it was not. I was told that I would be given 1500.00 of my money back if I allowed them a second opportunity to get it right and now I have been waiting months and still I dont have new hair installed. I am requesting a full refund and I am being just ignored. I deserve my money back because not one promise was kept
Deborah
Complaint
I had an appointment for a 2nd hair treatment but when I went in they said no I didn't have an appointment, but they would squeeze me in. which they did. It seemed like I was rushed through. At one point after the stylist put conditioner in my hair, she then put a device with several heat lamps facing the back of my head and said ok well leave this on for 10mins I'll be back well after 20mins the heat was unbearable, so I turned around and turned off the lamp waited another several minutes for the stylist to return. The next appointment I made was cancelled by them because the stylist was promoted and there was no replacement The stylist said they will do two treatments next month, but they will have someone to color my hair before I leave for vacation but once again that appointment was canceled. I now have to find a salon that can do my hair color. This has caused me so much stress, and I have Parkinson's disease and stress causes me more problems! I am so stressed out now, and I don't trust the Hair Club! I may to talk to an attorney to see what to do to get out of this nightmare!!!!!!!!!! Also - the first treatment I was given a shampoo and conditioner that contains Sulfate (this chemical is known to damage your hair follicles) at my next appointment I pointed this out to the stylist and without any hesitation or explanation she gave me another product that did not contain sulfates. I can not trust this company any longer.
Anonim
Stay far away from hair club for woman
I went into this place to talk about hair transplants because my hair was thinning in the front. Some how things got turned around and now I was being talked into this so called one by one weaving process which gets integrated into you own hair. This process is nothing more than a hair piece glued to your own hair. Not once was a hair piece mentioned, not even after my persistent questioning because I could not understand how this weaving was going to happen. It was on for 1 week before I had to have it removed. While removing this piece they also pull out a good amount of hair whit it. My scalp was red and sore for 4 days after. The piece was not only much darker than my own hair but it was also course textured, wavy, my hair is strait, and looked like a wig. It was also too thick and heavy because I had too much of my own hair underneath. The stylist herself told me that they don't usually do this to woman that have as much hair as I have and that's why it was too heavy. They usually shave the persons head. Then they start talking me into this ext hair treatments, they gave me this laser comb telling me that it was $85.00,when I called again to try to get a refund I was told that this comb was $775.00 and that all of these things that their trying to do to help me is because they're trying to give me something for my $2550. When I mentioned that their business was deceiving and verged on fraud. I was told that this is a professional company that used their own terminology and that was why the word hair piece was never mentioned. They also never mentioned that their hair transplant facility is in Chicago. So you had to travel there and spend the night. I have a child and he can not be left on his own for long. This company is a total farce, and I am going to do all I can to let as many people as possible know about them and their lies. So I will now write a letter to the CEO of the company, to the BBB, and to the MA attorney General's office. I had one and new that nothing was going to come from this