Grubhub Overview
Grubhub has a 1.7-star rating, derived from feedback provided by 4100 customers. In the Food Delivery category, it secures the 7th position out of 230 companies.
Rating
Contact Information
Website
www.grubhub.com
Phone
(877) 585-7878
111 West Washington Street, Chicago, Illinois, 60602, United States
Grubhub Reviews
Anonim
Misdelivery
Simply a lost courier who left someone else's Dunkin Donuts order at the house. I called Grubhub to let them know; and as I was told, I threw the $52 order in the trash (We are diabetic!) and went about my day. The customer service person assisted me with my notice to Grubhub. She was professional, but also personable.
Taylor
Received wrong order
Last night was first time using Grubhub. I was admitted to the hospital and hadnt eaten in almost 12 hours. Not only was the order late, it was suppose to arrive anywhere from 11:52-12:04, but it arrived at 12:15 and was not even my order. I ordered a chicken salad from Wendys and received an order for Ryan H that consisted of a Mac n cheese bowl, boneless wings and a Gatorade along with a side of ranch. However there was no Gatorade or ranch so even his order was messed up. I opened the bag looking for the Gatorade but it was not there. I did not look at the food inside the dishes within the bag because at that point I was extremely frustrated and nauseated, as I dont eat greasy food like that. I would like to be refunded my money for this inconvenience. I do again want to reiterate this was my first time using Grubhub and I will never use it again!
Anonim
My account update information
My Account not working please fix my account please please I have all documents and everything legal
Deborah
My order sat at the restaurant for over an hour because no drivers were at work to pick it up!
Finally called got ahold of a driver. My food was inedible when I got it after sitting over an hour and a half!
Doug
Deliveries never deliver
Three times in one week my order either didnt show up at the promised time, arrived very last past the time I could eat or arrived, but with the order messed up. The answer I receive each time is here some credits for your next time and were sorry. There will not be a next time!
Joy
Because I was ripped off
I ordered a meal changed my mind and went a different route they charged me 60.00 for both when one was supposed to be cancelled. I just got my bank statement and they can't refund to my account cause it has been more than 48 hours how convenient!! I deleted my GrubHub app this is not the first time this had happened. Be mindful people with pick up apps!! They can and will screw you over!
Mohammed
929519****
Updated by user Jul 21, 2023
Very good
Updated by user Jul 21, 2023
Updated by user Jul 21, 2023
Okay
Updated by user Jul 21, 2023
Very good
Updated by user Jul 21, 2023
Very good
Updated by user Jul 21, 2023
I’m going back in the work
Updated by user Jul 21, 2023
Good luck
Updated by user Jul 21, 2023
Very good point
Updated by user Jul 21, 2023
Good
Updated by user Jul 21, 2023
Very good point about this taim but it was not the first one
Updated by user Jul 21, 2023
Good
Updated by user Jul 21, 2023
Very good
Updated by user Jul 21, 2023
Very good point
Updated by user Jul 21, 2023
Good luck
Updated by user Jul 21, 2023
Please help me
Updated by user Jul 21, 2023
I’m so happy for draiver
Updated by user Jul 21, 2023
Please help me
Updated by user Jul 21, 2023
Please help me
Updated by user Jul 21, 2023
Please help me
Updated by user Jul 21, 2023
Please help me
Updated by user Jul 21, 2023
Please help me
Updated by user Jul 21, 2023
Very good point
Updated by user Jul 21, 2023
Good luck
Updated by user Jul 21, 2023
Very good
Updated by user Jul 21, 2023
Very good to see
Updated by user Jul 21, 2023
Good day sir
Updated by user Jul 21, 2023
Very good point about this taim
Updated by user Jul 21, 2023
Good luck
Updated by user Jul 21, 2023
I’m so happy for you that you got to my first day
Updated by user Jul 21, 2023
I’m new delivery driver
Updated by user Jul 21, 2023
I’m not sure what the issue was with that but it was the first time
Updated by user Jul 21, 2023
Good luck with your interview
Updated by user Jul 21, 2023
Very good to
Updated by user Jul 21, 2023
I am going to in my area work
Updated by user Jul 21, 2023
Very good
Updated by user Jul 21, 2023
Good luck
Updated by user Jul 21, 2023
Good point
Updated by user Jul 21, 2023
I’m not sure what happened
Updated by user Jul 21, 2023
Please help me
Updated by user Jul 21, 2023
Good
Updated by user Jul 21, 2023
I am so happy to
Updated by user Jul 21, 2023
I’m going to deliver today and tomorrow morning taim
Updated by user Jul 21, 2023
I’m going to work delivery tomorrow
Updated by user Jul 21, 2023
Please help me
Updated by user Jul 21, 2023
Very good point
Updated by user Jul 21, 2023
Good
Updated by user Jul 21, 2023
Very good news about me
Updated by user Jul 21, 2023
Very good point
Updated by user Jul 21, 2023
Very good point about this taim
Updated by user Jul 21, 2023
Please help me
Updated by user Jul 21, 2023
Please help me
Updated by user Jul 21, 2023
I’m going to go deliver
Updated by user Jul 21, 2023
Very good
Updated by user Jul 21, 2023
Good luck
Updated by user Jul 21, 2023
Good
Updated by user Jul 21, 2023
Very good
Updated by user Jul 21, 2023
I’m so happy for you help me
Updated by user Jul 21, 2023
I’m not sure what the issue
Updated by user Jul 21, 2023
Good point
Updated by user Jul 21, 2023
I need help me with my account activation
Updated by user Jul 21, 2023
Very good
Updated by user Jul 21, 2023
Very good
Updated by user Jul 21, 2023
Very good
Updated by user Jul 21, 2023
Very good point
Updated by user Jul 21, 2023
Good
Updated by user Jul 21, 2023
Very good point about grubhub
Updated by user Jul 21, 2023
Good
Updated by user Jul 21, 2023
I like delivery service grubhub
Updated by user Jul 21, 2023
I am trying my castomar solution
Updated by user Jul 21, 2023
I’m going to go work
Updated by user Jul 21, 2023
Good
Updated by user Jul 21, 2023
I’m going to work delivery grubhub
Updated by user Jul 21, 2023
Excellent work
Updated by user Jul 21, 2023
Very good point
Updated by user Jul 21, 2023
Good
Updated by user Jul 21, 2023
Very good point
Updated by user Jul 21, 2023
Good
Updated by user Jul 21, 2023
Good
Updated by user Jul 21, 2023
Very good
Updated by user Jul 21, 2023
Very good
Updated by user Jul 21, 2023
Good
Updated by user Jul 21, 2023
I need work delivery for grubhub
Original review Jul 21, 2023
I need work delivery for grubhub please help me i am waiting list long time 2 months just waiting please help me ok
Raymond
Refund
i orderd a lot of food totaling over 40 bucks the y delivered one combo i was issued a refund plus a credit but since i used a non reloadable visa gift card now my money is gone i have spoken with them 4 times to no resolution please help.
Shloka
Cancel order
Grubhub never showed up for my order called the place I ordered from and said they fulfill it. My order is waiting with no one to pick it up
Tina
I dont use grub hub
I have been charged since 2022 for an account that does not exist. I would like the money refunded back to my Credit One account and the services to discontinue as soon as possible. Id also like confirmation sent to my email that this has been handling. The money has been reimbursed to my Credit One account. That email address is MTINA3600 @Gmail
Jennifer
Making sure I'm getting my refund
The grub hub delivery person took my food to the wrong location. I gave instructions and they still took it to the exact place I told them not to. It was a big order. I was told I was getting a refund. And I never did. So, I called grub hub customer service and they said unfortunately we cant refund you. Idk why I took the drivers word. Were a military family that just moved to Virginia and we were in an air bnb. We were just so hungry and exhausted. We drove from Rhode Island to Virginia in one day. We have 4 kids. Anyway. The order was $117. Just a frustrated exhausted mom over here.
Dorothy
Didn't get delivery for free. I sg
I didn't get free delivery service. I signed up for an ad in my iphone. I followed directions. For 2 years. Uber is my favorite app. Restaurants are friendly. Has my favorite restaurants. Fast deliveries. People are friendly. Efficient..
levani
Lchalabashvili2@***.com
I can't log in to my account, maybe you can help me, I want tostart I want to work and be your employee. I have all the documents
Maureen
Driver delivering to my neighbor did a u-turn ON my front lawn!!
Updated by user Jul 04, 2023
And… not a word from Grub Hub. Such a lack of ownership and clear don’t care about safety and property of customers and the public. Bet the crazy lady who drove through my yard is still delivering for them!!
Updated by user Jun 13, 2023
A month after posting here and two months after the incident, I’ve heard NOTHING from GrubHub. Meanwhile their destructive driver is continuing to work unchecked!!!
What if she runs over a child instead of “just” my full front lawn. She clearly doesn’t care or bother...
Updated by user May 14, 2023
This incident occurred one month ago. I called Grubhub immediately because I saw this car drive on my lawn from my home office and went out immediately to see what happened.
Thought maybe a medical emergency. I sent all of the info to them - including pics and the...
Original review May 14, 2023
Grubhub made a delivery to my neighbor and literally used my lawn for a u-turn. I approached driver - busy on her phone - and asked what she was doing. She proceeded to deliver the meal at the neighbors, said she was sorry like it was nothing and drove off. I believe its a crime to cause property damage and leave - just as if she left the scene of an accident. Per the pics she starts driving on the lawn coming further in from the street so she can make her u-turn. It stormed all morning so the lawn is soaked and quite soft. We live on a corner - she could have traveled just a few feet further and made a turn! What if my kids were on the lawn or my dogs? Reached out to Grubhub with this info - date, time, address of delivery, customer name and a pic of the drivers car with the plate. My neighbor filed a complaint too. Grubhub has been USELESS. They say they need the order number or driver name. BS! They just cannot be bothered. Theyve got the car and plate which is part of what they keep as driver info. They told me I could file a police report and theyd work with the police. Why should i have to go through this? I know these are considered contractors but Grubhub allows these people to do work under their name. When 2 people make a complaint about the same thing they cant pull the info together and DO SOMETHING! About 10 days prior one of their drivers hit a child in the area and tried to flee. STAY AWAY FROM GRUBHUB.
Sheri
Resolved: Driver is a thief
Updated by user Jun 14, 2023
Company resolved the issue.
Updated by user Jun 14, 2023
Grubhub hasn't reached out to me about this situation, I knew they wouldn't. I did recieve an offer for a free 1 year extention on my gh+ account, I'm not interested in it, the driver that stole my order wasn't dealt with properly & I've changed to doordash.
Original review May 07, 2023
I ordered $40 worth of food it was assigned to Junior, a thief, he picked up the order & never delivered it.
Anonim
Theft felony theft
past 4 orders have been cancelled and I have been charged for them; plus a new grub hub plus membership. Please rectify this. I have already posted the follow to Yelp and other sites and complained to state attorney general for felony theft. Please simply rectify this and I will also correct and rectify my complaints. The following transaction resulted in NO HELP for me, and I am disabled and need the ober $100 returned to me immediately thanks. Here is the chat copy : Hi I have been charged $10.13 for annual grubhubplus membership and need to be credited the $10.13 because I already am a member of grub hub plus thanks. I am in amazon prime and am already a member I was charged for this when ordering from iHop. Please also credit me for the iHop order as I have been ovefrcharged for this also. Thanks Chat started Plus Support Hello, thanks for contacting our support team. We value you as a Plus member. One of our specialists will be right with you. AL - Lea B joined the chat AL - Lea B Thank you for contacting Care! My name is Lea. I'll be happy to assist you. I know this is not a good experience. Let me review the order quickly and see the best we can do. I can see that this is a Grubhub account. Please allow me a few moments to look over your account. By the way, thanks for being a Grubhub plus member. Appreciate your assiting me in this. I have spent 4 hours and nearly $90 and received nothing no food no confirmation for morning orders and been charged for grubhub plus membership and am already a member thanks Please make sure am credited for all orders because have received nothing. and then am due $12 in gift cards certificates for these orders not received thanks. And refunds on all three orders thanks and refund of the $10.13 for grub hub plus membership I did not desire thanks AL - Lea B May I verify when did you link your amazon prime to your grubhub account? about two momnths ago. Then again tonight because I was being charged for delivery by iHop and there was no record of being grub hub plus customer when placing the order a few minutes ago so tonight I re-linked the amazon prime and it authorized the grub hub plus membership this has never happened I never been charged past 2 months for delivery but was charged tonight by iHop so I went and saw I had been charged the $10.13 by grub hub and it should have been zero I should be credited the nearly $90 for three orders now - not confirmed for delivery or confirmed and then cancelled two hours later by the restuarants. And then the $10.13 thanks AL - Lea B Upon checking, the order from IHOP has been cancelled. of course everything's always cancelled AL - Lea B These three orders will be refunded to you. so I need the money back AL - Lea B Have you check your emails? yes I checked emails I received emails I been charged by my bank, Chase AL - Lea B The details for refund are included on the emails. I received notice I was charged for the $10.13 for grubhub plus for another year AL - Lea B Depending on the bank, it may take within 3-5 business days for the refund to reflect on your account. and I received email saying I was charged over $30 for the iHop order That's $40 plus the earlier $70 which are just gone tonight I was charged for delivery and those should have beeen zero charges as is customary past couple monmths months I just desire my funds to be credited for all three orders and the grubhub plus membership I already have grub hub plus with amazon prime AL - Lea B Since these order were cancelled, expect the full refund to be reflected on your account. when I logged in to order it said no membership existed am not new to this but tonight has been terrible AL - Lea B Upon checking, your plan for Amazon prime has been successfully link today. yes ok so then I need to be credited for the overcharge of $10.13 for annual grubhub plus membership thanks AL - Lea B Before you place and order make sure that it was link to avoid charges from delivery. When did Grubhub charged you for membership? just now I received the notice from Chase bank I was charged $10.13 by grubhub plus AL - Lea B I don't see any transaction here on our end. and I have not been credited the $30+ dollars by iHop for the 6 am order. I have been charged not credited. AL - Lea B Let me submit a report on this for the dispute. You made a debit card transaction of $24.95 with GRUBHUB*IHOP Account ending in(...7623) Made onOct 3, 2022 at 1:54 AM ET DescriptionGRUBHUB*IHOP Amount$24.95 AL - Lea B I told you that you will received a refund for cancelled orders. You made a debit card transaction of $10.59 with GRUBHUB*GHPLUS Account ending in(...7623) Made onOct 3, 2022 at 1:39 AM ET DescriptionGRUBHUB*GHPLUS Amount$10.59 neither of these notices are credits to my account. BOTH are charges debits to my account they need to be refunded credited thanks AL - Lea B Depending on the bank, it may take within 3-5 business days for the refund to reflect on your account. Depending on the bank, it may take within 3-5 business days for the refund to reflect on your account. Depending on the bank, it may take within 3-5 business days for the refund to reflect on your account. Depending on the bank, it may take within 3-5 business days for the refund to reflect on your account. Depending on the bank, it may take within 3-5 business days for the refund to reflect on your account. Depending on the bank, it may take within 3-5 business days for the refund to reflect on your account. Depending on the bank, it may take within 3-5 business days for the refund to reflect on your account. I just copied and pasted the most recent notices and neither are credits they are additional charges tonight pap john's and white castle and now iHop and I have given and spent and only been stolen from nearly or maybe over a hundred dollars simply rectify this am copy and pasting this entire chat for yelp fix rectify this thanks this is theft and violates a bunch of interstate felony laws for theft am just asking for this to be rectified like anyone would thanks Chat started Plus Support Hello, thanks for contacting our support team. We value you as a Plus member. One of our specialists will be right with you. AL - Onielie M joined the chat AL - Onielie M Thank you for contacting Care! My name is Olive. I'll be happy to assist you. thanks Olive AL - Onielie M How can I help you? I have been way overcharged tonight on my Chase Visa including a new annual membership which I never desired thanks please rectify this thanks Olive past 4 orders have been cancelled and I have been charged for them; plus a new grub hub plus membership. Please rectify this. I have already posted the follow to Yelp and other sites and complained to state attorney general for felony theft. Please simply rectify this and I will also correct and rectify my complaints. The following transaction resulted in NO HELP for me, and I am disabled and need the ober $100 returned to me immediately thanks. Here is the chat copy : Hi I have been charged $10.13 for annual grubhubplus membership and need to be credited the $10.13 because I already am a member of grub hub plus thanks. I am in amazon prime and am already a member I was charged for this when ordering from iHop. Please also credit me for the iHop order as I have been ovefrcharged for this also. Thanks Chat started Plus Support Hello, thanks for contacting our support team. We value you as a Plus member. One of our specialists will be right with you. AL - Lea B joined the chat AL - Lea B Thank you for contacting Care! My name is Lea. I'll be happy to assist you. I know this is not a good experience. Let me review the order quickly and see the best we can do. I can see that this is a Grubhub account. Please allow me a few moments to look over your account. By the way, thanks for being a Grubhub plus member. Appreciate your assiting me in this. I have spent 4 hours and nearly $90 and received nothing no food no confirmation for morning orders and been charged for grubhub plus membership and am already a member thanks Please make sure am credited for all orders because have received nothing. and then am due $12 in gift cards certificates for these orders not received thanks. And refunds on all three orders thanks and refund of the $10.13 for grub hub plus membership I did not desire thanks AL - Lea B May I verify when did you link your amazon prime to your grubhub account? about two momnths ago. Then again tonight because I was being charged for delivery by iHop and there was no record of being grub hub plus customer when placing the order a few minutes ago so tonight I re-linked the amazon prime and it authorized the grub hub plus membership this has never happened I never been charged past 2 months for delivery but was charged tonight by iHop so I went and saw I had been charged the $10.13 by grub hub and it should have been zero I should be credited the nearly $90 for three orders now - not confirmed for delivery or confirmed and then cancelled two hours later by the restuarants. And then the $10.13 thanks AL - Lea B Upon checking, the order from IHOP has been cancelled. of course everything's always cancelled AL - Lea B These three orders will be refunded to you. so I need the money back AL - Lea B Have you check your emails? yes I checked emails I received emails I been charged by my bank, Chase AL - Lea B The details for refund are included on the emails. I received notice I was charged for the $10.13 for grubhub plus for another year AL - Lea B Depending on the bank, it may take within 3-5 business days for the refund to reflect on your account. and I received email saying I was charged over $30 for the iHop order That's $40 plus the earlier $70 which are just gone tonight I was charged for delivery and those should have beeen zero charges as is customary past couple monmths months I just desire my funds to be credited for all three orders and the grubhub plus membership I already have grub hub plus with amazon prime AL - Lea B Since these order were cancelled, expect the full refund to be reflected on your account. when I logged in to order it said no membership existed am not new to this but tonight has been terrible AL - Lea B Upon checking, your plan for Amazon prime has been successfully link today. yes ok so then I need to be credited for the overcharge of $10.13 for annual grubhub plus membership thanks AL - Lea B Before you place and order make sure that it was link to avoid charges from delivery. When did Grubhub charged you for membership? just now I received the notice from Chase bank I was charged $10.13 by grubhub plus AL - Lea B I don't see any transaction here on our end. and I have not been credited the $30+ dollars by iHop for the 6 am order. I have been charged not credited. AL - Lea B Let me submit a report on this for the dispute. You made a debit card transaction of $24.95 with GRUBHUB*IHOP Account ending in(...7623) Made onOct 3, 2022 at 1:54 AM ET DescriptionGRUBHUB*IHOP Amount$24.95 AL - Lea B I told you that you will received a refund for cancelled orders. You made a debit card transaction of $10.59 with GRUBHUB*GHPLUS Account ending in(...7623) Made onOct 3, 2022 at 1:39 AM ET DescriptionGRUBHUB*GHPLUS Amount$10.59 neither of these notices are credits to my account. BOTH are charges debits to my account they need to be refunded credited thanks AL - Lea B Depending on the bank, it may take within 3-5 business days for the refund to reflect on your account. Depending on the bank, it may take within 3-5 business days for the refund to reflect on your account. Depending on the bank, it may take within 3-5 business days for the refund to reflect on your account. Depending on the bank, it may take within 3-5 business days for the refund to reflect on your account. Depending on the bank, it may take within 3-5 business days for the refund to reflect on your account. Depending on the bank, it may take within 3-5 business days for the refund to reflect on your account. Depending on the bank, it may take within 3-5 business days for the refund to reflect on your account. I just copied and pasted the most recent notices and neither are credits they are additional charges tonight pap john's and white castle and now iHop and I have given and spent and only been stolen from nearly or maybe over a hundred dollars simply rectify this am copy and pasting this entire chat for yelp fix rectify this thanks this is theft and violates a bunch of interstate felony laws for theft am just asking for this to be rectified like anyone would 4 resturaunts and zero service just cancellations and then a grubhub plus membership. Chase has notified I been charged for everything over a hundred dollars. Need to be notified I been credited for all these things which went out. We have received NOTHING and paid out over a hundred dollars toight. After waiting nearly 4 hours and no food. over a hundred dollars tonight. Simply rectify the situation and credit my account for the charges which went out tonight thanks. No emails regarding crediting my Chase account. Just emails stating I been charged. This is way wrong. I been offered a five dollar gift certificate and I have lost nearly 5 hours and over a hundred dollars. Please rectify this theft immediately. It is theft to keep taking my money after 4 orders