Groovebook Overview
Groovebook has a 2.6-star rating, derived from feedback provided by 190 customers. In the Printing category, it secures the 11th position out of 94 companies.
Rating
Contact Information
Website
www.groovebook.com
Phone
(844) 535-3299
2 Commack Road, Sound Beach, New York, 11789-2720, United States
Groovebook Reviews
Anonim
I was sent 8 books of same photos for March, last book????
I ordered my last book of 100 photos before they closed and they sent 8 books of same photos. Im trying to find out if they charged me for 8 books???
Anonim
Took mon
I'm calling because you continue to take money for my account when I do not have any books on order I would like to cancel any subscription I might have from you and get a refund of my money
Bobbi
Want to receive book for March 26. I think pix were marked but cannot see as my app wont let me i .
Can I get March 26 book? Regular posting date. Can I look at pix? Cannot go beyond full page memo. Ihave appreciated getting booksc
Anonim
Question about reordering.
I simply had a question about reordering a book from the past from Groovebook. I emailed them, and they immediately emailed me back telling me I would have an answer in the next two days. I am so disappointed that they are going out of business. My experience with them for the past several years has been great! I think less than four dollars for 100 pictures each month has been a real bargain,and I think that my family will always cherish the pictures that have been printed out.
Janice
I just sent this form in! IM GETTING MORE FRUSTRATED!!
I sent in customer service form and this page came up again! VERY FRUSTRATING!!! Your customer service is poor!
Janice
Update after fixing this error
Last night on my last day to submit my photo choices I couldn't open it up? States my order was received and bringing printed. Error & please call me to rectify? TY
Eileen
I want to speak to a human
I am still being charged monthly but and not able to load my photos for printing and no longer receive photo books , I want to speak to a live human not a recording or computer
Lalania
Missing a month
Missing February 2022, there is no February ablum on the app. Trying to get customer assistance is extremely difficult.
Diana
Resolved: I’m ill and don’t have time to use your service any longer.
Updated by user Feb 01, 2022
I’ll snd don’t have time to use your service. Please please cancel my subscription!.
Original review Feb 01, 2022
I have tried to cancel this for a year. I am very ill and dont have the time to use Groovebook any longer. Please please cancel me
Dionne
Account locked
I would like my account to be unlocked it has been since December for no reason, I cannot add pictures My email is dionnerae@***.com
Deborah
Groovebook cancelled my subscription
You tell me. I dont know why you guys cancelled me. I have had this for over three years. Please contact me
Mitch
It makes no sense to have a phone number to speak to representative but then it says we can only respond by email.
I cannot log into my account and it does not recognize my email. I called customer support and it says you can only respond by email. Im sorry but this is not acceptable
Rick
Trouble with my account
I cant open my Groovebook ap. I get message that it doesnt recognize email address. Also, wont allow me to create a new password
Liz
Not happy with the product
Every time I go to pick pictures it keeps going back to the beginning of all of my pictures. I downloaded 100 they told me to download it only to find out that I didnt have 100 pictures
Annalise
They didn’t answer the phone
they said they have an email for questions but also said it takes 2 days and i dont have that kind of time to wait for my question because of its urgency, my groovebook says i have added too many pictures but when i try to remove pictures it doesnt work. ive tried everything and im getting frustrated and suspect it wont print this month if i cant get it fixed by today, the due date.
Moksh
Missing books,over changed, poor customer service
Pictures were printed on top of one another. They did reply back saying that I would receive 2 credits to my account, haven't received the credits. Thru said I wasn't changed but I have proof that I was on my credit card statement. Another book from October says it still in production, they didn't have an answer for as t why,but was changed for the book. Haven't received the book and was still changed for it. Considering canceling my account because I need the pictures I ordered for a project for Christmas and they haven't sent them. Very upset about all of this!