Green Motion United Kingdom Overview
Green Motion United Kingdom has a 1.4-star rating, derived from feedback provided by 564 customers. In the Rentals category, it secures the 11th position out of 300 companies.
Rating
Contact Information
Website
greenmotion.co.uk
Phone
+44 184 422 2333
Medina House, 334 Silbury Boulevard,, Milton Keynes, England, MK9 2AE, United Kingdom
Green Motion United Kingdom Reviews
Anonim
Helping Others Avoid Them
Undoubtedly The Worst Car Rental Experience Imaginable I booked a car from our flight from London to Glasgow via booking.com. I got an email from a company Green Motion that required a mass of documentation, almost like filling in a mortgage application, that you had to submit on their portal, passports, driving licenses, multiple proof of addresses etc. At this point I was quite pleased as this meant I did not have to take the passports on holiday with us. I received a notice that all the submission was successful. You would think this would mean it would save time!!! Not with this backstreet, shady service.. When you get to the airport, they arent in the airport like the other car companies, you are told to wait for an eternity in the car park for the shuttle that is a small van and takes about 6 people with no luggage, so we waited an AGE for this van to go back and forth. In the end, I had to leave my wife and kids with all the luggage in the airport and hop into the front seat with the driver so I could hopefully get the car. The other passengers were complaining that they had to have infants on their knees (no car seats), luggage on top of their needs, it was so cramped and we didnt even know where we were goingwhich is to a waste land some miles out of Glasgow airport to an area I think used as a rubbish dump (see pictures) and this company, Green Motion, has lots of old cars on four wheels outside the place. Its simply unbelievable that booking.com send you there. You would not go there alone or after dark I am telling you. You are then told to wait in part of a warehouse to get the car. I asked for the car and the guy said I needed all my id. I told him I had submitted it on line. He said It had to be brought in hard copy as well and that I should have read this in the terms and conditions!!! I said there was no point uploading it if I had to bring it with me and I didnt have my passport. He said we dont look at this stuff until you turn up!!! He then said my documents were incomplete because I didnt include my NATIONAL INSURANCE NUMBER!!! I told him the submission said successful. He then said he couldnt continue without my national insurance number and this could mean the booking is cancelled with NO REFUND!!! I had to call my Accountant on a Saturday afternoon to get my NI number to appease him. I mentioned that it said the documents were successfully submitted but that didnt help. He told me, regularly, that there was a contract supplied and it stated quite clearly in various clauses that hard copies and national insurance documents needed to be supplied OTHERWISE IT MEANS A CANCELLATION WITH NO REFUND. Since he was doing everything possible to try and cancel the booking and not refund any money, I thought they had no cars or hadnt yet put the wheels back on the cars outside. If it hadnt been half term week and my kids werent with me, I would have walked out and got hold of my lawyer. The credit card I had used for the booking had expired in the meantime. I handed him another card but he said he couldnt take debit cards. I said to take the whole deposit amount and they could refund it later so there was no danger they couldnt hold a deposit. He wouldnt do it. I asked him to take my wifes credit card but he refused because she was not the main driver and no, no way could he amend the booking by one initial so that my wife could be the main driver. I could, if wanted, pay an exorbitant fee over £350 to alleviate the position and the matter could be sorted. He refused to contact booking.com to see if they would amend the booking (Ill cancel the whole thing if you want, there will be no refund though) and was rude, aggressive and unreasonable until I had NO CHOICE BUT TO PAY THE ADDDITIONAL CASH £350 making this back street, run down operator twice as expensive as any proper car rental company. They then gave me a diesel. So much for GREEN motion. The guy doing the booking, referring to me all the while as my friend in a derogatory, unprofessional manner whilst clearly enjoying the commission he had just extricated. I have made a formal complaint to booking.com. They dont let you know that you will be escorted (eventually) in multiple vans, in split groups, to a Glasgow backwater so that unprofessional underlings can force you to pay exorbitant additional fees because they havent checked the admin you sent through or cant make a minor change (one initial ) to a booking. It was thoroughly the worst customer experience I have ever had and I urge you NOT TO BOOK GREEN MOTION OR CAR HIRE WITH BOOKING.COM. Imagine if it had been my wife, alone with our kids and we hadnt paid the fees, she would have been left in these backstreets of Glasgow with luggage.. When I returned, I was offered a lift back to the airport but with all the messing around last time and a plane to catch, I went back on my own steam with luggage and ended up traversing double carriageways to get back but at least I got there.
Andrea
Ripped off because of a parking ticket
Updated by user Nov 06, 2020
Because I paid 84 pounds for administration fee for a 30 pounds ticket, I have appealed for unfair terms&cons.No response yet, in few weeks I will contact the Ombudsman.
Original review Oct 07, 2020
I got a parking fine while I was hiring from Stansted GreenMotion. What did they do? 1) they took 84 pounds from my credit card for administration fee without letting me know, I found out by checking the card statements; 2) it took one month of phone calls and emails in order to obtain from them the PCN to run my checks; 3) they charged VAT costs and it took several emails to obtain the VAT invoice from them. Avoid, avoid, avoid that Stansted branch!!!!!
Ahmad
Scammers
Scammers. Tried to charge me for damage which was already noted on the contract. Re-created a new contract (notice no signature on the sign out by customer). FRAUDSTERS
Anonim
Falsely accused of scratching a car
I was falsely accused of causing a scratch on the car when I returned the vehicle. The scratch was hardly noticeable until you go really close to the vehicle. They charged me £640 for the small scratch! It was triple the amount to fix the scratch. Please avoid at all cost!
Pete
RIPPED OFF BY EXTORTIONATE REPAIR CHARGES FOR ALLEGED DAMAGE
In January of this year I hired a car from Green Motion's branch at Manchester Airport for a short three day period. When I collected the car the rep pointed out a scrape on one of the alloy wheels and when I checked around the car quickly I didn't notice any other damage so accepted it as it was and made the first mistake of not taking photographic evidence of every panel of the car in fine detail. I have hired cars quite a few times over the years and found it unnecessary to record anything other than existing visible damage. I then made the second mistake of not going around with a fine toothcomb to find every miniscule blemish on the car but as I thought I'd looked it over pretty well I believed there was nothing more to do. How wrong I was. When I returned the car another rep inspected it and drew my attention to a miniscule windscreen chip close to the nearside pillar and well outside the swept area of the screen and a small depression near the edge of the roof, just behind the B-pillar, so small I could barely see it even close up. I protested at the time that there was no way either of these occurred while the vehicle was in my charge and was told not to worry about it but put my belief in writing anyway. A few days later I was shocked to receive an invoice for £1205, being the standard excess, and a copy of their damage matrix which I immediately challenged. Having been in the motor trade and industry for 50 years I have a good knowledge of repair methods and costs and knew that the dent could be repaired for well under £100. Another invoice followed with an estimate from their "approved repairer" which reduced the charge to just over £760, still about ten times the true cost of repair. Due to the fact that I had no proof that the damage did not occur while I had the car (a mistake I won't make again) I accepted that I would have to pay and offered to have the repair carried out by a qualified and reputable specialist at my expense and their convenience but this was turned down flat. I offered to pay a realistic amount of £100, providing quotations and credentials from the specialists but this too was turned down. I escalated my concerns to the local, then national, customer service departments with no joy, then took my concerns to the industry's dispute resolution service who, despite having guidelines on types of repair which supported my claims, said that they couldn't rule in my favour because they "are unable to discuss the repair costs and as Green Motion are entitled to choose their repairing garage as the owner of the vehicle, the BVRLA does not dispute the repair charges". So I am stuck with being cheated out of £760 for damage which I know I am not responsible for and can't afford to take legal action against them. Shortly after this, and unaware that it was the same company, my wife also hired a car from a different branch of Green Motion and had issues with them which were fortunately resolved but not without threatening action. This company systematically cheat their customers with overpriced repairs and other charges to the extent that ALL specialist insurance companies providing car hire excess cover exclude rentals from Green Motion but cover hiring from ALL other UK companies. What does this tell you?
Anonim
AVOID AT ALL COSTS
HIRED A VAN FROM THESE GUYS AND HAVE BEEN BILLED £2500 FOR DAMAGES THAT I HAVE NOT CAUSED
george
AVOID AT ALL COSTS! SCAM COMPANY!
On 2/12/2020 I went online Hotwire.com and booked a rental car for 3 days from 2/17/2020 to 2/20/2020 (attachment #1) in London England. I paid for this with my Capital 1 card ending in 6947. (Attachment #2). We arrived in London around 2pm and found that ACE is not a car agency but subs to a company called GreenMotion which is located off the terminal area. Since this reservation was non refundable I was locked into find them and renting the car. We waited for an hour before the shuttle finally came and took us to the rental car location at a Holiday Inn. It was very different than any other rental because when I waived the insurance as the VISA credit card I use has rental car insurance built in as a service. They wanted me to let them take a deposit which I agreed to (Attachment #3) on my Bank of America Card ending 5356. As we went to pickup the car there were several scratches and dents that werent noted on the vehicle condition report form. When I asked the attendant to please make note of them he said I should just take pictures of them and that would suffice. So I did Attachments 6-12. On the night of the 19th, the night before we were to return the car and catch our flight home on the 20th, I stopped by the rental car place to make sure I knew where it was and I asked then what time there would be someone there to receive the car. I was told 7am. On the 20th we drive to the rental car return at 7am and there wasnt anyone to receive and sign off the car. I did take the time to take pictures of the car as it was returned. They are attached #13-17 On Feb 24th, 2020 I received the email with damages that were there before the rental, and look like they could be buffed out. I went on line and found a review site that shows they make a practice of ripping off their customers. I have attached a few for your amusement. I don feel these are legitimate charges and dont think they should be paid. I have asked them for much more information but they dont respond as they have the money already. https://www.yelp.com/biz/green-motion-london-heathrow-airport-middlesex-3
Dennis
Avoid Green Motion and avoid prepaid booking with GM associated firms
See the following message that I sent to CarRentals.com (a Booking.com company name) about my experience with Green Motion (Manchester Airport) car hire's bait-and-switch tactics in failing to provide my prepaid rental and failed attempt to force me to purchase comprehensive vehicle insurance. Hello, I am writing to inform you (a) of a failed booking (car hire) yesterday (January 31, 2020) due to actions of Green Motion (Manchester Airport) staff; and (b) that I am pursuing full reimbursement of my prepaid amount (224.95 GBP) for this failed booking/car hire. I have attached documents to help you understand the circumstances of this failed booking/car hire. For a more complete description, please see the attached file named "MyFeb1_2020complaint&desiredresolution... that I submitted today (Feb. 1, 2020)to Green Motion via their online complaint/resolution system. In early Jan. 2020, I booked online via RentalCars.com a 28-day pre-paid car hire with Green Motion (see attached document w/ RentalCars.com booking reference # 711 90* 708; also see confirmation e-mail dated Jan. 7, 2020).Please also see all Green Motions Terms and Conditions in the License Requirements section of the attached file named "Misleading Wording See License Requirements Re Word HELD. Yesterday, after having traveled from my home in Middlesmoor to Manchester Airport via Leeds to pick up my prepaid car hire at Green Motion, the staff at Green Motion failed to provide me the car after (a) first having stated that my driving license did not meet their requirements and, thus, they would not release the car to me; then (b) shifting their initial position to state that they would release the hire car to me only if I would purchase comprehensive insurance, that is, pay approximately 500 GBP above and beyond the full prepayment amount I had already paid. Recognizing this as a classic bait-and-switch attempt to get customers (in this case me) to purchase comprehensive insurance, I departed Green Motions Manchester office without the car. As a result of my experiences yesterday (Jan. 31) with Green Motion Manchester, yesterday after returning home, having not gotten my prepaid hire car and having incurred costs for train and bus transport, as well as having to have booked a hire car at a walk-up rate with Avis/Budget, I cancelled three additional 28-day bookings that I had made in early January via RentalCars.com for car hires with Green Motion. I immediately received confirmation e-mails from RentalCars.com verifying the three cancellations (reference numbers, respectively, 69719****, 67815****, and 69655****) and that my credit card payments for those three bookings would be processed within 7 working days, so I thank you (i.e., RentalCars.com). What remains now is for me to recover my 224.95 GBP cost (booking # 711 90* 708) for having prepaid for the Jan.31 thru Feb. 28 car hire that Green Motion failed to provide as I am 99% sure that Green Motion will attempt to keep the money. I am notifying you (RentalCars.com) as I used your service to book this hire car. I also will notify my credit card provider of this matter in order to dispute the charge. Finally, a lesson learned = if a car hire price looks to good to be true, it probably is a ruse. I perused the web yesterday using the term Green Motion complaints and found loads of complaints, as well as newspaper articles that described problems with Green Motion. The problems fell mostly into two categories exorbitant charges for questionable damage to hire cars, and high pressure/bait-and-switch tactics by Green Motion to have customers purchase (unnecessary) insurance. I also found information that reported that some booking online companies had dropped Green Motion from their booking services due to excessive complaints by customers and shady practices by Green Motion. Im left to wonder what percentage of Green Motions revenues are comprised of charging (or attempting to charge) customers for prepaid car hires that Green Motion subsequently fails to honor. Does RentalCars.com keep and act on data such as the volume, nature, and patterns of customer complaints it receives about Green Motion?
Anonim
Do not go here, check the reviews
I booked for 8 days. Arrived 545-6pm to get the car and was told everything is ok check the car the following day when it's brighter. (Don't do this; always check the car first). On return apparentlyT there was a scratch which I know for a fact is not worth £842 to fix.Sae
Anonim
Don't be fooled by cheap quotes
Picked up the car which was filthy and already had lots of damage. Drove down a motorway and back again. The car had no opportunity to receive damage unless a crashed it, which I didn't. When I returned the car, the inspector wiped away a layer of dirt and found a hair line scratch. You could tell he knew where he was going to look. They charged me over 400 GBP for something that could be polished out with spit and a tissue!
Morna
Charge
Been charged unfairly and nobody called me back I email James to call me last week?
TREVOR
Charged £1400 for light dent that they didnt even assess or repair
Returned hire car 06 Dec. Car had a very light dent on the hatch that is barely visible. Green Motion charged me £1400. When I complained they admitted they had not even assessed or had the repair carried out. Since then they wont reply to my emails, so I have started a complaint with Trading Standards UK. (https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/)
Anonim
Dont use them
In my case I paid for a vehicle. Arrived, the vehicle required (long wheel base van) wasn't even in the parking complex. When I inquired the manager refused me the service because I had a specific 6 point driving offense. I offered to alter the agreement for a friend to drive with a clean license. They declined and told me to call customer services for a refund. Customer services refused to refund me explaining that those are their rules and I should have called customer services before making the agreement to check despite the fact there does not appear to be any information relating to the fact that certain endorsements mean drivers are not permitted to use their services. The website only explains there is a DVLA check which one assumes is to check whether your license is valid or you have been banned. I imagine a small percentage of people are refused for not having a credit card or other various infringements and instead of being refunded their payment when services are declined by the company the money like my own is simply stolen. I predict some legal action in my future. Would be nice to force them to pay back all the money they have stolen to date and force them to pay compensation for the victims of their bad business practices.
Anonim
DON'T DO IT!!
DON'T USE THIS COMPANY.. JUST GOOGLE GREEN MOTION REVIEWS AND YOU WILL SEE THE PRESS HAVE WRITTEN MULTIPLE ARTICLES ON THEM - THERE WAS ALSO A DOCUMENTRY ON BBC REGARDING THEIR WAY OF WORKING...I WISH I HAD READ REVIEWS FIRST So, my experience started by finding their "cheap car rental" through a company called CarJet. I made the reservation for a Volkeswagon polo (or like for like) on their website. I decided also to take the additional insurance which is provided through Zurich Insurers - just in case the unlikely event of anything happening. So, i arrived at thier Gatwick branch to pick up my rental car. I arrived at 8.30 in the morning and was advised by one of the guys handeling the reservation that in fact they do not have any "small" cars available and the earliest time would be at 5pm that evening when one would be returned. I was very shocked and insisted to the guy that the reason i booked through "green motion" was due to the competitive prices. He informed me that unless i wanted to wait until 5pm, i had no option but to "upgrade" to a larger car. The first offer that he tried to push on me was for an upgrade to a Jaguar!!! After some arguments, he told me he could provide a "good deal" on a Mercedes C Class .. This "Good deal" cost me an additional 70GBP!!!! I had no option but to take this as i was due to be at a meeting at 11am... Then came the hard sales for the insurance .. I explained that i had already taken the extra insurance when i booked the car through CarJet.. He then went on to inform me that this insurance through Zurich is not recognised by green motion .. He was insisting i pay an addition 20GBP a day for the insurance which i declined since i already had this insurance ... He then informed me that he would block an additional 2,505GBP on my credit card as a security deposit... I found this shocking that first i had taken an extra insurance and secondly that they can take so much money for security deposit .. I hire often through Avis and Sixt and never heard of such a huge amount of money for a deposit He then informed me that there was no one available to do an inspection of the car with me and that i should just sign the paperwork as the company is very "honest" ... I did not take him up on this offer and decided to wait for someone to check the car with me ... Finally, someone arrived.. He became very aggitated when i insisted on checking the car carefully and kept insisting that the car had a lot of small damage which was all logged on the paperwork ... So, during the 30 minutes check we made of the car, i actually identified some small marks and a small tear in the outer rim of the front drivers side tyre .. Again,the guy insisted that it is not possible to log every tiny mark as the "damage information" section on the paperwork for this car is already full! ... So, he explained by showing me the paperwork that there were additional "numbers" marked for damage on the picture of the car on the paperwork, but the description was not added ... I insisted that i wanted these additional small damages i found marked on the paperwork, just to be sure of no issue when returning the car. I also made sure to take pictures of all of this additional damage I returned the car to the gatwick office as arranged. On arriving, one of the staff was very keen to personally check the car over for damage... Clearly, they are far more interested when you return the car than when you pick the car up! ... He brought a torch with him, although it was daylight. The guy went straight away to the front drivers side of the car. Straight away he pointed the torch on a tiny mark on the drivers door - marking this as a new damage! .. I was shocked that he was able to go directly to this point, passing the back of the car first which had significant marks (which were recorded) .. I explained that there had been no incident with the car but was ignored. He then stuck a pen in the small tear in the outer of the tyre, pulling it open with his pen. He then marked this on the paper. I explained to him that this, plus additional small damage was already there and showed him the copy of the check.out form. He then told me that this was not the same info he had on his form and infact the guy who had done this check out had only marked the damage on my copy of the paperwork!! roll forward 1 day and suddenly i have a charge on my credit card for over 1200GBP for damage caused! Lucky for my i took plenty of photos of the car before leaving, so i was able to prove i was not responsible for the damage
Anthony
Dont fall for their cheap rental prices.
London Stanstead Greenmotion. Car on return was inspected, the inspector went straight to a tiny mark on the front plastic wheel cover (see photo)... I couldnt even see the mark until I got right up close. Theres no way it could have been done whilst I had the vehicle (honest). The pre-inspection is not detailed and is customer lead process, however the post return inspection is very detailed and lead by the inspector.... I believe the inspector knew about the damaged wheel cover, he went straight to it. Since I was being asked to pay over £100 for the wheel cover, I asked if I could take it with me.... answer was "no". I made a complaint to their head office, I had to chase up for a response and when it came it was a standard email, didnt answer my direct question regarding the different behavior of their employee on pickup and drop off inspections. Dont use Greenmotion, the prices are very attractive but they are making money on you or your insurance company by you not finding defects on pickup, they get you when you return the vehicle....... Can anyone see the damaged wheel cover on the photo? I hope AXA insurance are getting wise to this kind of behavior and checking for multiple claims.
Ripped
WARNING - DO NOT USE GREEN MOTION CAR RENTAL - THIS BUSINESS IS A SCAM - YOU WILL GET STUNG
WARNING - DO NOT USE GREEN MOTION CAR RENTAL - THIS BUSINESS IS A SCAM - YOU WILL GET STUNG COMPLETELY UN-ETHICAL BUSINESS OUT TO BILL YOU FOR DAMAGE YOU NEVER CAUSED I rented a car from Green Motion at Edinburgh Airport for the period 20 - 22nd September 2019. All seemed well. The little car was in good condition with a few minor marks on the paint all acknowledged by the person doing the vehicle handover but not recorded on the damage sheet owing to the marks being very small and not noteworthy (according to the person doing the handover). I drove the car to my Air B&B which was 17 mile journey. The car was not used again until returning to the airport on Sunday. The total journey was 34 miles and it was all by motorway or ring road. The journey was incident free and there was no chance at all that anything happened to the car. Upon retuning the vehicle to Green Motion at Edinburgh Airport the person inspecting the vehicle seemed to be taking their time especially around the rear kerb side wheel. He inspected the whole car with a fine tooth comb - much more diligently than they had done at pick up. I immediately sensed something was up. The first inspector called for a second colleague to help and they both returned to the rear kerb side wheel. Seconds later I was summonsed to inspect the “damage” that had been found. The inspector continued to show me a slice in the tyre wall about 1/4 inch from the alloy wheel and tyre bead. He had to pull down on the razor style cut in order to make it visible. Without physically pulling on the tyre wall the cut was completely imperceptible and invisible. The only way this person could have found this cut was by knowing it was a pre-existing fault. Or worse having purposefully caused the fault himself either at the time of inspection or prior to my collecting the car. My suspicion is that this is a fault they have purposefully setup in order to repeatedly catch people out over. I was taken to the office and despite my protests they billed me £138 for a new tyre which is in itself extortionate rates. They said this included their loss of use of the vehicle for the day. When I protested my innocence and suggested the fault was pre-existing they threatened me with taking my full deposit of £1,200. I was held to ransom and had no choice but to pay the £138. I am certain this is a slick scam. And having went to the internet to check on this company of course there are myriad of reviews with similar stories of people being charged extortionate prices for damage caused during a rental that people are denying ever happened and usually has been pre-exisiting damage. The whole process was very well prepared to argue their case. Upon protesting your innocence the clerk behind the desk has various aids to hand to raise and demonstrate that you have signed up to contract conditions, that you inspected the car and signed it was free of damage upon collection. They also capitalise on the fact that you are most likely under time pressure to catch a flight and therefore not in a position to hang about and argue your case. The whole process from start to finish is very well planned to relieve you of many times more than your original rental cost. And in my case the damage done to the tyre wall was absolutely caused purposefully by the likes of a razor blade specifically in order to make it invisible to all but the person who caused it. Had a tyre been damaged during road use the damage would certainly have been in the tread area closer to the road and not on the edge of the alloy rim. Had the tyre succumbed damage in this area the alloy rim would certainly also have been damaged at the same time. I do not believe for one minute especially having read the accounts from others that this damage was caused during my rental. There are even articles in the press (Guardian) calling out this firm and warning people of the reports of it being a potential scam set up to focus on billing people for damage they did not cause. Be warned and avoid this company at all costs. I actually rented through “Affordable Car Hire” who chose Green Motion as the supplier. You wouldn’t know you are working with Green Motion until you receive your rental voucher where they are named as the supplier. I highly discourage using this company and hope someday someone manages to bring them to rights for this unethical abuse of customers. https://www.theguardian.com/money/2018/jun/09/green-motion-car-hire-bills https://www.theguardian.com/money/2017/oct/28/green-motion-hire-car-rental-damage-charges