Great Lakes Skipper Overview
Great Lakes Skipper has a 2.3-star rating, derived from feedback provided by 47 customers. In the Water Transport category, it secures the 8th position out of 145 companies.
Rating
Contact Information
Website
greatlakesskipper.com
Phone
(262) 898-1855
9201 Wilmot Rd,, Pleasant Prairie, Wisconsin, 53158, United States
Great Lakes Skipper Reviews
Owen
Very disappointed
Ordered a 2015 Gekko boat cover. Got it fast and efficiently. Once we got it we opened it up and noticed it was missing a boat clasp, we let them know immediately they told us to take pictures and send it to them so we did. Haven't heard from them since. It's been 3 weeks now. Paid $1000 with exchange and now we're stuck with a boat cover that is *** Once they get their money they don't care about their customers. Will never recommend them to anyone. Will not recommend W
John
ITEM WENT ON SALE 3 DAYS AFTER ONLINE PURCHASE > REFUSED CREDIT
I purchased a tachometer online. Three days later(item was still in the mail), the same item went on sale. Noticing the price drop, I called to request a refund of the difference. Simple solution that most companies would gladly offer... They refused without explanation. Won't be purchasing from them again.
Sully
A+++ fast shipping
Staff very helpful and attention to detail. Searched for most cost effective shipping without having to ask..They will sell what you ask for not just sold in larger bundles. Thanks Guys. you are the best.
Anonim
Very shady
These people are incredibly shady. They sold me a manual bilge pump new without a handle - sort of like selling a new car without a steering wheel. When I called they seemed unsurprised, as if anyone would buy a pump without a handle ("well, maybe they already have a handle" they told me). The product was shipped without the original manufacturer's packaging and in a random USPS box that it did not even fit in. They said they do not buy from the manufacturer or the manufacturer's distributor. Instead they said they source from some unspecified sellers that they would not identify. Shady and amateurish. Under no circumstances would I ever buy from these people again. Dan
Anonim
Happy customer
After a year of looking for a bracket for the seats of my boat. Justin went out of his way to find it. He followed up with me asking for pictures of the brackets and measurement me finally found one. Excellent customer service he should be a trainer for others thanks justin
Anonim
Misleading ads
The main ad page says this item is new but in the disclaimer section it says that it doesn't come with the manual, power cable or any hardware to mount it with. This should have been mentioned in the main ad, very misleading. The Better Business Bureau gives this company a D- rating. I should have check this out before ordering.
John
Not happy
Updated by user Jul 09, 2020
wasn't looking for a refund just another tach that works.
Updated by user Jul 09, 2020
Spoke with customer service and still no satisfaction at all, all they can say is willing to give me another tach at 20% off. There reason for not sending me another is I should have read the (about us) on their website stating they deal in older new inventory old stock, my boat is a 2005.
Original review Jun 09, 2020
Purchased a tach, installed about 4 months after purchase knowing Faria had a 3 year warranty while Great Lakes had 3 months didn't care about the 3 mo. warr. as Faria has 3 years, the second time I took the boat out the tach quit working so I call Faria and they asked me to look at the build date on the tach, I was surprised as the build date was 9 years ago therefore they would.t cover under warr. I wrote Great Lakes and they said sorry however they would give me a 20% discount on another, if Great Lake had told me before purchase it was old stock and would not be covered under Faria warranty I would not have purchased. NOT HAPPY WITH GREAT LAKES
Larry
Good service and deliver
Recent purchase of misc pontoon parts including door hinges, railing brace, railing shims, dock lights were delivered as promised. When I called to verify if a warehouse pickup order was ready the customer service person was helpful and accurate. I have been shopping at Kendor and GLS for many years and when I need boat stuff they have always had everything I needed and other things I never thought about. This is my type of store.
Albert
Warranty
Bought a "new" depth finder gauge. Lasted less than one season. Went to mfg for warranty, and they had me check the date code. The gauge from GLS was 17 years old. Older than the one I replaced. No description from GLS that the unit was new old stock. No disclaimer that mfg warranty would not be honored. Asked for a replacement or refund and GLS said go to *** Stay away GLS is peddling old junk and calling it new.
Anonim
Stay Away! Buyer Bewarer
I purchased a Raymarine multi function display from this company in April. my boat delivery was delayed a month and I had to wait to get an appointment for the boat manufacturers dealer to install the unit as he was booked. The dealer tried to install the $600.00 unit and it has a faulty jack on the back of the unit. I called Great Lakes Skipper and spoke to Kevin who basically said we have a 30 day return policy and it is your problem. He also said they are not a Raymarine dealer even though they sell there products. I asked to speak to the owner of the company and he said he would get the General Manager. After 10 minutes on hold he said the GM was busy in a meeting and could not talk to me. He said the owner does not speak to anyone and could not help me. WOW! this place is pitiful. It is getting to a point where the ONLY internet place you can get customer service or shop at an internet place that cares about its customers is Amazon. I am a customer and the owner and the General Manager would not speak to me. I do not leave reviews but I really felt as if I needed to warn the public about this company so you do not waste $600 the way I have. BUYER BEWARE SHOP ELSEWHERE. Never buy from a small business where the owner hides behind his employees and computer.
Mark
Absolutely worst customer service on the planet!
Updated by user Feb 11, 2019
Feb 11, GLS stepped up and sent another order of vinyl but it was defective also. When notified of this they offered a total refund which was aggred to. Issue closed as far as we are concerned.
Updated by user Feb 06, 2019
Made second call to Great Lakes Skipper (GLS) customer service (CS) and asked for a full refund again, they refused. Explained to them that I filed a review of their poor performance on the Pissed Consumer website and that I also planned to share my experience on...
Original review Feb 05, 2019
Ordered 2 yards of foam backed vinyl for a small upholstery job. Packaged arrived in a hodge-podge of small boxes all taped together end to end. Vinyl was removed and found to be severely creased and wrinkled. The material was spread out flat and left that way for a couple of weeks and did not get any better. We tried steaming the vinyl to no avail, the creases are so deep no amount of steaming helped. Called customer service and they refused to help. When reminded that it was damaged when the boxes were opened they still refused. We have ordered lots of material from other stores and understand that once the material is cut there can be no refunds, but when it is shipped to you damaged an exception should be made. Buyer beware this place is a joke. 02/05/2019
PHIL
The worst customer service on the planet
I ORDERED A BRONZE COLORED BOAT WINDSHIELD FOR MY PONTOON AND RECEIVED A BLACK WINDSHIELD ,WHEN I CALLED CUSTOMER SERVICE THE WOMAN TOLD ME THAT WHEN YOU ORDER A TINTED WINDSHIELD IT CAN COME IN ANY COLOR , I SAID IT SAYS AND SHOWS A BRONZE WINDSHIELD. SHE SAID YEA AND WHEN YOU SHIP IT BACK YOU HAVE TO PAY SHIPPING AND A 15 % RESTOCKING FEE BECAUSE ITS NOT OUR FAULT . GREAT LAKES SKIPPER SUCKS . AND CUSTOMER SERVICE IS CRAZY. NEVER AGAIN. {{Redacted}}
George
*** customer service
Sent wrong part, and then didnt make it right , ripped off for over a thousand dollars
Anonim
Absolutely Horrible
Dishonest thieves. Great Lakes Skipper will take your money and run. They sell defective second and third hand products while advertising them as brand new. Do not believe anything they tell you. Customer Service is horrible and of no assistance. They act like they have direct influence and source from legitimate boat builders and manufacturers but in reality they are buying from random sources online and out of peoples garages. I'll give them credit - they do find some cool stuff. Unfortunately they do not accurately describe the physical characteristics or condition. Be prepared to receive the incorrect or "not as described" item, then be ready for them to keep your money and tell you, you're out of luck when you try to return it. Do yourself a favor. Shop elsewhere!
Debra
Thieves, Scammers
This place is an outright scam. I ordered and paid for a new boat windshield and I received an email a week later stating that they needed more money for shipping, then I received an email a few days after this stating they were out of stock of the windshield and they would be refunding my money. I never received the refund and they ignored my emails. I had to file a claim with my credit card company. This company is dishonest and outright stole from me, they kept my money for a product they were out of stock on. Don't buy anything from this company, because you won't get your product, nor your money back until your bank has to investigate and refund you.
Kyle
Resolved: High shipping rates, poor knowledge, dishonest.
Updated by user May 15, 2018
A telephone conversation with the manager.
Original review May 07, 2018
Doubled charged for shipping. Recieved wrong item. Then had to pay shipping back