Graton Resort And Casino Overview
Graton Resort And Casino has a 1.7-star rating, derived from feedback provided by 79 customers. In the Gambling and Lotto category, it secures the 35th position out of 222 companies.
Rating
Contact Information
Website
www.gratonresortcasino.com
Phone
(855) 588-7100
288 Golf Course Dr. West, Rohnert Park, California, 94928, United States
Graton Resort And Casino Reviews
Catherine
The casino is the worst
I have never seen a single person ever paid out a jackpot. No ringing bells. Just crickets. The Casino is the worst for any kind of wins. I have walked around and actually asked people if they have ever won and their answer is no. So why bother with this place. And $40 for a hamburger...
Anonim
This casino profiles and discriminates
Last month I won around $12,000 in a jackpot everybody was friendly and nice and wonderful two nights ago I went and I was told I had to leave because I look like a gang member and my friend also looked like a gang member because of four dots on his knuckles I have three dots on around my eye well I'm a female he's a male if we come from different gangs back when we were juveniles why would we be hanging out if we've still practiced it we don't dress like gang members we don't certainly don't act like gang members and we were escorted to the door and they the security was rude and mean and told us we could not come back so if I was you watch what you wear watch what you look like and beware.
James
86ed from graton casino in rohnert park california
i was in the casino with a friend. we were playing on some slot machines when my friend noticed a bag sitting by one of the machines. so she picked it up with the intentions of bringing it to the lost and found. i had walked away already. she proceded to follow me. security stopped her. i dont know what was said cause i already walked away. but sshe gave the bag to security. 20 minutes later 6 security officers came up to the both of us and 86ed us. they were very rude and didnt even give us a chance to explain her self. i didnt do anything! ive tryed to contact them over and over and over just to get the run around. i like gambling and i cant. i have spent alot of money in there casino. i just want to be able to go in there and spend more money.
Shannan
Rude employee
My machine wasn't working right...when he finally came to help he was pointing out the obvious...he kept talking over me then proceeded to tell me I was yelling n he would go get aecurity.even the nice gentlemen sitting next to me tried to explain it 2 him he just walked away.with no help I figured it out hevwas so rudego some
Shannan
I needed help
I was In the non smoking room trying to play my game I put the money in but It wouldn't work and the gentleman that finally came over to help me was so rude he threatened to call the security on me and was telling me to Stop yelling at him I wasn't nobody was yelling at him he was just being a jerk
Lysa
Racial Profiling
So, this morning my great niece & her boyfriend were trying to get a break from their 24 hr care of her very disabled son. Security then began to harass her boyfriend, mind you after they had already provided ID's proving their ages (TO SECURITY), & also already putting their money in machines & saying he was trespassing. He has 4 dots on his hand from when he was a teenager. So, I took that as now they are racial profiling, but it gets worse, the security guard Anthony proceeded to yell profanities at my great niece while she was on the phone with her mother. Very unprofessional. After going down there with my Niece to follow up with management. I was very turned off by their lack of caring & they said they would talk to him. Which honestly, did not seem sincere. I'm pretty sure Greg Sarris of all people should understand that kids make mistakes & change. When someone is clearly minding their own business & not bothering anybody & after already being ID'd to get in again by SECURITY. This should never have happened!
York
Payout not honered
I signed a self exclusion on December 7th 2021. Two months later after signing an excIusion form I started going back to Graton and continued to gambling like I ordinarily do using there ATM ect. I never disguised myself or anything I waited thru line just like everyone else. I always used there main entry at the casino. They always had 2 security guys outside directing people into the casino and a minimum of 4 security guys immediately as you enter the doors walking inside. I would pull my mask down for the security camera to see me just like I am suppose to. There was no decieving of anyone to get in as Graton claims I was being. I mean how could I we are living in a world of proper covid-19 protocol every where you go now these days. If anyone should be asking you to expose your identity by removing your mask it should be your local banks. There was day that I entered the casino and the guy that instructs you to pull your mask down for the camera was the one who did my self exclusion paperwork. He did a double take as he gestured me to continue thru but that was it. Last August I hit a jack pot for over $11,000. I didn't know what to do so I ask a gentleman next to me to sit in my place to help collect the jackpot. I know it wasn't right to do that but it's been hard times I could really use the money. It obviously didn't work so they basically had me escorted from the casino. I haven't been back since. I tried fighting it by following what Graton wanted me to do with explaining myself back and forth with priority sent mail but no luck they are sticking too there decision. What really *** me off is that I basically ruined my credit using cash advances ect years ago just to go and play. I've earned that Jack pot regardless of Gratons rules or regulations on exclusion. They also claim I was being decieving by not using my player's card which would of automatically red flagged there system that someone wasn't supposed to be there. I stopped using a players card years ago. I think it's my decision to use it or not. They cash out my $86 that was left in the machine after hitting a payout. I've never been back. If you could please help with this I would appreciate it greatly. I don't even care to being able to go back into there casino. I just want what I rightfully won. I mean how convenient for Graton not only to be already taking my losses but my winnings too.
Anonim
Don’t play anymore there! The machines cheat you and customer service sucks!
We were playing the monopoly and betting the max which is $6 . We been there for like an hour . Everything looks fine while we spinning and then we suddenly got the bonus reel. The arrow landed to the major ! And the amount of it is $552000!And call attendant on the screen . So I press the service but nobody show up n 15 minutes. And then when I was waiting suddenly it spin again and went to minor which is $200. So wheres the major???!!! I did not touch the screen and I let my husband call for a slot agent . An agent came and he called someone to check on it . Then an Indian lady I think wearing a blue shirt came over , and we told what happened .and then shes telling us that its sensored and the door open!! WHAT???!! Everything goes fine when we are spinning and then suddenly when it landed the major thats the time theres a problem ???!! The lady even told me everytime I touch the spin table it open up ??!! For real ???! So she said thats nothing. No winning .And she opened the machine to check , and see almost $1m that money have been put there and its just sad that people come to entertain themselves and they just cheating people ! Im not contented I look or a manager. Cant remember the name , tell the same thing , and hes saying if you are not happy you can write a complaint and we can proceed in a legal matter! Well thats how u tell everyone ! Coz you have a lot of money to go after that ??! My concern is , if its broken why not put out a sign OUT OF ORDER or just TURN IT OFF and REPAIR!! Rather then you let people play and ripped every ones money and when someone hits the bonus thats the time it froze and making errors !! So that means its all rigged !!! Never comeback !! Beware!!!
Mykela
Ban for life??? Really
I was banned from this casino because I had lost my i.d. in that casino and even though they have my current i.d. in their system and I have written several letters and calls and I get nothing I'm still banned ...this is nonsense... Can someone in tribal please take a look at this ... Thank you
Alexa
Banned
They are wanna be cops the Mexican Securities from girls to guys are the worst one of their names is Lanette they are all bullies SHUT DOWN GRATON CASINO I spent thousands of dollars there and they banned me literally for nothing they said I look like a gang member and the supervisors are super bad!!
Nikolai
Very rude and unprofessional supervisor Eric at the rewards center and management in general.
Updated by user Apr 06, 2021
It just happened - no resolution. This had been an ongoing issue the past few years and is only getting worse
Original review Apr 06, 2021
I approached him very politely asking for assistance. He rudely and extremely unprofessionally said he was busy. No customer in front of him but doing God only knows what on the computer. (Probably playing solitaire for all I know) Then turns to me after I stood there for over 15 mins like an idiot waiting. The rude and unprofessional behavior continued. What do you need!? He rudely exclaimed? And this is a so called supervisor mind you. There are plenty of wonderful people that work there. Amazing people such as Michael Shin - a casino host, Michelle who works at the rewards desk, Tina and Amanda (cocktails hostesses) and many others. But this supervisor was something else. What kind of example is he setting for his employees? Its like the saying goes one bad apple ruins the entire batch - well there are a lot of bad apples there. From security, to the accounting department, to some cocktails girls, and most recently the yellow shirt people that attack you for smoking. What logical sense does it even make to allow smoking? People are still sitting closer than 6ft apart and exhaling their germs. River rock casino for example is smoke free which makes perfect sense. They have an outside smoking section. Graton used to be a wonderful place but has drastically gone downhill the past few years. Its dirty, the staff are rude, the machines dont pay whatsoever, and we the guests are paying the salary of these bad apples. Two years in a row now accounting messed up on my taxes. In 2019 I had to pay almost $1500 in penalties and interest for Gratons mistake. They didnt care the least bit. This place needs a lot of work and it needs its ASAP. Luckily I have the most amazing casino host Michael Shin who is phenomenal. Words cannot express his dedication and integrity. Something needs to be done and soon. I honestly dont understand why people even still go there. The floors are filthy, the staff for the most part is extremely rude and unprofessional, the accounting department is completely incompetent. I dont know what else to say. But this interaction with a so called supervisor tonight put me over the edge. It was the final nail in the coffin. I may or may not return to graton but I will definitely be frequenting river rock more often moving forward after tonights experience. The rewards center supervisor Eric in my opinion has no business being a supervisor. There are plenty of others that are much more qualified than him and know how to deal with people in a professional and courteous manner. Especially when we the patrons pay their salary. Graton has gone on a scale of 1-10 from a 9 to a 1 (even less)
Christine
Christine campbell
I would like to be allowed back into the casino. I was asleep in the passenger seat of a vehicle that the driver also asleep had some paraphernalia out. Then when security woke us up the driver took off. I had no control over these things. But I also no longer surround myself around people like this. I have never had any other problems there. Please lift the ban.
Anonim
Costumer service and the floor people
If you only knew how much money I dump into this dump and then your beverage people look at me like I am trash and won't get me anything to drink you should put a self-service at the exits and the goons you have at the doors can watch it y'all have the worst take care of the player in the north bay
Dieadre
I found a half of worm in my soup from the boathouse restaurant in the market place
I purchased a $13.99 bowl of wong tong soup from the boathouse restaurant in
Anonim
Card malfunctions
Long time customer and I'm so close to being a platinum member worked on it hard all year and my card most the time ends up not working in the game haveing to go to customer service every other visit is not convenient but I do understand you guys just updated your systems so may be it will work its self out.
Laura
Banned for having a medical condition??
My boyfriend and i went to Graton in April 2019. He was waiting for me and decided to clean up my car a little and got into the backseat. He was in the backseat cleaning it up and closed the door to save the battery... Well after approx. 20 minutes he stopped and went to try to find me. He did find me and together he and i walked to my car. The parking lot security stopped us, called the casino manager out, and security manager... They then asked me about an empty plastic wrapper for syringes. I told him i didn't have any syringes on me and what was he talking about, when the parking lot guard says (extremely rudely might i add) the one on your back seat. Well i have EXTREMELY DARK (like one step below limo dark) on my car because of severe migraines- which ironically is why. I have syringes, in the unfortunate event i get a migraine i have to inject imitrex BEFORE the inevitable vomiting... Which i explained to management and security they then reply with well you and your friend could be under the influence. And they aren't comfortable letting us leave. Not until we pass field sobriety test. I tell them that first off what makes me or him appear under the influence? Their response was they would feel better if the sheriffs okayed us to leave. The manager knew that they had stepped outside their rights when the parking guard peered, peeped into my car!! But worse than that he allowed his EGO And his FALSE SENSE OF SUPERIORITY get the best of him and he passed judgement on my boyfriend and I ASSUMING (wrongly) that the 2 out of town tattooed. EX criminals were CURRENTLY BREAKING LAWS OR UP TO NO GOOD... WELL HE WAS AND IS SEVER LY WRONG - and i do not think that they are within their rights to peek into your personal property.