Grammarly Overview
Grammarly has a 1.7-star rating, derived from feedback provided by 374 customers. In the Software category, it secures the 17th position out of 1129 companies.
Rating
Contact Information
Website
grammarly.com
Phone
(888) 318-6146
548 Market Street, #35410, San Francisco, California, 94104, United States
Grammarly Reviews
Jermaine
Billing issue
Grammarly refunded my money minus a month which is fine, but did not have the decency to contact me to advise they were taking this step or to apologize for any confusion. They have very poor customer service practices.
Arnetta
Overcharging
I specifically signed up for broken down payments and I was charged for two accounts from my bank account. There is no one to talk to.
Alyssa
I canceled my subscription and I got charge three months worth of $30. I want it refunded.
I need a phone call I canceled my subscription and I still got charge for three months worth of subscriptions that shouldnt have been charged to my bank account and I want them refunded back
Jyoti
Wants to cancel my premium subscription
I don't find this beneficial as its not directly linked to my email cant copy paste my data to the tab
Michel
Change subscription
I'm getting upset right now with the automated service. I need to speak with someone. I would like to change my subscription. Can someone talk to me please
Michel
I want to make a change in my subscription
I want to have contact with someone at the earliest convenience. Otherwise, I will have to cancel my subscription.
Peggy
No one working
I am having trouble with login. But No one was around to helpno customer service, no live person I could talk to. The communication is abysmal. Grammarly is selling a communication tool to the public, but they are having trouble communicating.
Paras
Subscription issues
I raised ticket 3 days back still no response. Not able to download invoices from subscription option.
Nidhi
Premium subscription not updated
I have been charged for a monthly subscription, but service not enabled. Deductions have been made from My bank account and autopay has also been activated.
Vinnetta
When i select improve it, i get a message that reads assistance is unavailable
Unable to utilize grammerly. When I select improve it. It reads assistance is unavailable. No functions are working.
Jaycie
Don’t want to help we with billing
I looked at my bank statement and I got charged almost $150 and I havent used grammarly in years. Theyre no numbers I can call or email.
ERROL
Unwelcome Change
I loved Grammarly when I could copy a document I wrote and paste it onto the page that pops up when I open the desktop app. That no longer works. Now, there is only a widget to follow as I type. I do not want the widget, in fact I despise it. PLEASE restore the copy/paste feature. THANKS!
Angela
Charges to my account
Well Sunday on my bank app, I saw that Grammerly charged 144 to my account t. I must have emailed them every 15 minutes (cuz you can't call) and finally they responded saying that they issued me a refund. The only thing is, I hasn't showed up in my account yet. The charge is still there. They sent me another email saying that it could take 10 business days. I guess we'll see. I think that the way Grammerly does things is super shady. What company doesn't have an actual customer service number that you can call?
Anahi
Money taken
Grammarly Headquarters took $144 out of my account without my consent. This is fraud and shouldn't happen to anyone else. Please be careful about Grammarly.
Dorothy
Resolved: Ripped Off By Grammarly!!
Updated by user May 04, 2023
Company fixed the issue and I have been provided with full refund. Keira from Grammarly contacted me by email and said this:"...we highly value every Grammarly customer, so we have deactivated the subscription under drdehooks@***.com and refunded your initial payment in full as a gesture of goodwill.
For your reference, it may take up to 10 business days for the refund to appear on your statement, depending on your payment method. If there's anything else we can do for you, please let us know.".
Original review May 01, 2023
I purchased Grammarly software for my computer but it does not work correctly - it keeps telling me to make corrections that does not need to be made. I started having problems out of it about a month after I purchased it but I kept trying to use it. But it got to the place it was making too many errors instead of correcting my typing. Then there was a conflict with it and Word's spell checker - Grammarly was wrong. I submitted a ticket today for a refund after I canceled the subscription but was told I could not receive a refund. And the person referred me to their refund page that I put in the website field above which said nothing. I want a refund - I only had this product for about a month and a half so I should receive some kind of refund. Thank you!
Constance
Refund
Hello, I was looking to possibly using your program long term after being recommended to a friend. I wanted to try out your free trial, however the app wouldnt allow me to try until a chooses which subscription to purchase after the trial ended. I was not pleased with Grammarly and wanted to end the free trail on the same day and now I am being charged with a $139.99. I would like a refund.