Gotogate USA Overview
Gotogate USA has a 1.3-star rating, derived from feedback provided by 942 customers. In the Travel Agencies category, it secures the 12th position out of 494 companies.
Rating
Contact Information
Website
www.gotogate.com
Phone
(424) 340-0959
2121 NW 2nd Ave, Miami, Florida, 33137, United States
Gotogate USA Reviews
Anonim
I want to change my date of flight
I selected September 27 but the confirmed ticket that they sent to me was oct. 7 can i change it? Thank you.
Guncha
My flight on July 23rd was canceled by spirit miami-norfolk
my flight was canceled on the 23rd of the Miami-Norfolk flight and they said that the next flight to Norfolk was on the 26th of July because of this they gave me back to Pittsburgh and I flew to Pittsburgh. It's not my fault that I ask for the money back and because of this hotel in Norfolk does not return the deposit
Ngoi
Change of my booking
How are you ? I would like to ask from help to change my flight booking date. I have called the customer service, but no one is answering to it. My booking number is MAQZSX, my name is Ngoi Zhi *** from Taipei to Sibu and Sibu to Taipei. I would like to change the flight from Aug 2023 to 1 Feb 2024 and back to Taipei on 27 Feb 2024. Thank you
Sami
Complaint
Dear, I would like to file a compliant as until now no action, no effort on finding a solution to my case. I received email from GotoGate thru Tripcase on July 17, 2023 at 8:18am regarding the changes of my flight, they also mention that I have 5days to contact them if the alternative flight is not suitable. In addition, another mail from Turkish Airlines (July 17, 2023 at 8:21am) stating the same. I didn't respond as I was out of country but as a soon I return I visited the Turkish Airlines and to my shock GotoGate already confirmed with the airlines for the alternative flight without my knowledge - THIS IS NOT ACCEPTABLE and the alternative flight is not suitable. If they didn't confirm with the airlines I rather select to travel from Dammam Airport (TK153) July 27 (6:15am) DMM to IST which is 30mins away from my previous airport and return to the same Dammam Airport (TK150) September 2 (8:40pm) IST to DMM as I will keep my vehicle in Dammam Airport. I call them immediately contact GotoGate complaining to them of what they did, but after numerous calls and email since last week, No one would like to take the responsibility to fix my issue which they created, they want me to pay for the fees for correcting my flight which I refuse as this is the problem they started if they didnt confirm with the alternative flights without my knowledge. Ive been in continuous contact with them but all the (CSR) Customer Service Representative nor supervisor or manager want to take initiative to find a solution for my case. Im writing this email for your consideration and to kindly investigate my case. Sami
Ashari
Cambio de fecha boleto
Cambiar es fecha para el 26 de julio, en esta fecha no tengo el presupuesto sinceramente para hacer ese viaje y me gustaría poder hacerlo con mucha más calma y todo bien echo te lo agradecería mucho si pudieras hacer eso por mi ya que no quiero perder mi dinero por favor te lo pido de la manera más atenta
KUO
We want to change or cancel
Hello, We have a problem, hope you can help us. We have 11 people. We bought two tickets. order code is MC3SQQ and MC3QHR We need change our boarding time. We bought the boarding time is 11／7 14:55. We need to change time is 11／13 anytime. Please help us. We prefer change boarding time, not cancel flight. I don't know how to use app to change.
Mastaki
Resolved: Flight cancellations
Updated by user Jul 12, 2023
Company fixed the issue and I have been provided with product replacement. Sir, the solutions are to return the money or another ticket for the same destination.
First, the companies among themselves never communicated.
Secondly, the Portuguese airline employee acted on his own and did not contact the company, knowing that I have a Canadian tourism visa and can use European airports to change flights. I did not break the law and the employee prevented me.
Original review Jul 12, 2023
Sir, I have booked a ticket from Casablanca, Morocco, to Montreal, Canada. The reservation number from Casablanca to Lisbon, Portugal is WURLDB via Portugal Airlines, and the second reservation was from Lisbon, Portugal to Montreal, Canada, via air transit, and the reservation number is OT4VSP. I went to the airport before 3 Hours before the travel time, which is 11/07/23 at 17, the Portugal airline employee did not give me permission or a ticket to travel. He told me that you need a visa to enter European lands. I told him that I have a Canada visa and the international agreements between Canada and the European Union allow me to access European airports and complete my trip To the Canadian home, he refused to allow me to travel to Portugal. That is why I did not travel, and it was not my fault. On the same day, I called the company employee in Portugal. He told me that the employee only showed him the ticket heading from Casablanca to Portugal, and he did not show him the ticket heading from Lisbon to Canada, and he told me if I had bought The ticket is from the same Portuguese company. I was traveling to your destination. I called +191******** with Mr. Anki. This is my complaint. It is not my fault that the employee does not understand the law. I did not do anything wrong. I want another ticket from Casablanca to Montreal. This message is like a complaint to you. Thank you
Joellyn
Bad choice
I booked a ticket from them couple of months ago just received email saying that the airline changed my booking dates and they wanted to charge me more to fix the problem and when I called the carrier my ticket was the same
zahra
I got charge double the price no with no insurance no cancellation
I booked this flight for myself after 5 years not going anywhere its my first trip inside Canada I always go with air Canada this time internet pushed me to this website and just today I find out that carry on isnt allowed in this flight and I have to pay 120 for each way of this trip already paid ?343 plus 240 its almost $580 or so while the price for actual flight was $161 I am not rich ,I live on basic with help of family I booked now I have no idea what to do if cancel it I was told one way dont cancel and the other pay me $91 Ill loose either way and this is not fair especially for people like me its reality upsetting
Evandro
They trying to steal from me
worse company ever they stole from me and going on a year long they dont wanna refund me my money that they took out of my back even after my bank didnt let i go thru
donna
Refuse to refund
Original review Jul 02, 2023
GO TO GATE Where's my refund? UPDATE: Informed by booking .com, my files is in the legal department no resolution outcome until SEPT 3RD it's already been two months,(STILL NO REFUND)which would make it almost four months still no refund, my japan trip is on hold because i'm not able to book another flight please see the attached from my bank...the chargeback was reversed... I will not cannot wait until Sept 3rd for a resolution I CANCELLED RESERVATION WITHIN 24 HR CANCELLATION POLICY. BOOKING.COM CONTACED SINGAPORE AIRLINES TO CANCEL ALTHOUGH WAS A FEW MINUTES AFTER THE 24 HR CANCELLATION POLICY. Informed by BOOKING that file is in the LEGAL DEPT and nothing I can do but wait...UNACCEPTABE I have incurred stress and emotional exhaustion trying to have BOOKING.COM AND SINGAPORE AIRLINES REFUND $ 921.97 THIS ISSUE HAS CREATED A DILEMMA HARDSHIP TO MY UPCOMING TRIP TO JAPAN IN OCTOBER . Why did booling.com dispute/ challenge the claim my bank filed with you the MERCHANT??? ref # 40-3***** Donna Rizzo Update from booking.com Informed that since I filed a dispute claim with my bank. I have to wait to September 3rd for a resolution outcome. I canceled within the 24 hour cancelation policy period they will not refund my money. I filed a claim with my bank. Now they're telling me to wait 2 more months wait for an outcome, what does that mean? Booking.com may or may not refund my money I am so upset and disgusted . I will never use book ing.com again.
donna
Refund
FO TO GATE please see the attached from my bank...the chargeback was reversed... I will not cannot wait until Sept 3rd for a resolution I CANCELLED RESERVATION WITHIN 24 HR CANCELLATION POLICY. BOOKING.COM CONTACED SINGAPORE AIRLINES TO CANCEL ALTHOUGH WAS A FEW MINUTES AFTER THE 24 HR CANCELLATION POLICY. Informed by BOOKING that file is in the LEGAL DEPT and nothing I can do but wait...UNACCEPTABE I have incurred stress and emotional exhaustion trying to have BOOKING.COM AND SINGAPORE AIRLINES REFUND $ 921.97 THIS ISSUE HAS CREATED A DILEMMA HARDSHIP TO MY UPCOMING TRIP TO JAPAN IN OCTOBER . Why did booling.com dispute/ challenge the claim my bank filed with you the MERCHANT??? ref # 40-3******** Donna Rizzo 818 233-****
zulma
Horrible
Called 4 months before my flight date , wont let me have a refund or credit. Never again will deal with Gotogate. How is it possible not to at least give credit. $2,700 insane!
NIMAGA
Request to change name on my ticket
The name on my ticket is wrong l request to change it for me an l receive mail with link to pay so still now after payment almost 2 weeks l didn't get any change
pooja
Worst company ever. It’s been over 3 days I’m contacting them and they haven’t gotten back
I booked my tickets 3 days ago. There was a spelling error of just 1 alphabet. I tried connecting with the company. No response. Cut on me 7 times. Ready to provide them with the official documents still no response. Worst ever. Please donot book from this *** company. Worst for flight booking. Im going to tweet about this as many times till they dont help me out with my flight ticket changes. WORST WORST WORST!! Literally cut my call in 22 seconds. Disgusting