GoGroopie Overview
GoGroopie has a 1.7-star rating, derived from feedback provided by 1600 customers. In the E-commerce category, it secures the 8th position out of 2408 companies.
Rating
Contact Information
Website
www.gogroopie.com
Phone
+44 203 474 0107
Alpha House, 100 Borough High Street, London, London, SE1 1LB, United Kingdom
GoGroopie Reviews
Patricia
Could not give a negative rating!!
Overcharged for an order I placed. Offer was a reduced price for ordering two. They didnt honour this and charged for them singly plus two delivery charges
John
Refund of my money owed from non completed transaction
I have tried many times to get this matter satisfactorily completed to no avail.I now, for the last time try with the following info: Transaction: £ 14.99 for harrington jacket, light grey size XL. Bank paid this amount into your account uinder Authorisation code 06326 dated 13.07.23. Please refund ALL monies as soon as possible, otherwise i will be forced into taking further action.
Annette
NO DELIVERY, NO FEEDBACK, NO EXPLANATIONS
6 WEEKS WAITING FOR ORDER WITHOUT EXPLANATION OR APOLOGY. FEEDBACK WOULD HELP.. THERE IS NOTHING MORE TO BE SAID
Trish
Dissatisfied customer
Original review Jul 28, 2023
Hi, I ordered my product from gogroopie from the merchant Pollyjoy. It was ordered on 01/07/23, they said delivery up to 14 days. It has been almost a month now and no delivery of my product. I have sent messages to the merchant through the gogroopie message centre, they keep sending me back the same message, wait another 1 or 2 days. I would like my money refunded so I can buy the product some place else. the product details are. sleeveless floral loose fit summer dress, voucher code 142*****, redeemed on 01/07/23,, sold by pollyjoy. I think I have waited quite enough time. I would appreciate your help with this matter. I have been a gogroopie customer for a long time and this is the first time I have had an issue, I hope this matter will be resolved and I will be refunded my very hard earned money. thank you Kind regards, Trish.
Anonim
Waiting on a refund of £199 & delivery £29.99 for goods I didn't recive
Want full refund of a bed I orderd and paid for then was told when i sent email they then sayed they didn't deliver to Northen lreland this was ordered from mighty deals I have 13 emails saying they have passed on message on to yous I have full details of this on my credit card please refund money ASAP yours Pauline baker.nonenon Pauline baker
Ian
I ordered 2 shelf storage units at a price of £29.89 + £10 delivery charge. Had a terrible time in ordering, kept saying address was wrong, password was wrong, and finally bank card was wrong!
Updated by user Aug 16, 2023
Have heard nothing from go groupie, no acceptance of order, no delivery or date, no answer to letter, yet money was taken from my accounts. Totally disgusted
Updated by user Aug 09, 2023
As yet I have received no word from go groupie, I have written to them with my complaint and after two weeks have received zilch!I'm thoroughly disgusted as this is the second time I have lost a fair amount of money from my bank account from them and received no resolve.Regards
Original review Jul 25, 2023
When I checked my bank account I have been charged twice 2× £39.99. Tried to phone, no luck.please help.
Annette
Non delivery of order in a month
I placed an order on line on 20th June for a wireless door video camera costing 14.99 which was debited from my account the same day.. I regret to advise that no delivery of this item or acknowledgement of the order has been received. Kindly advise soonest. Thank you,
BISMARKOSAFO
Items not recieved yet
hello , my naame is Bismark Osafo Nkansah and i saw an apple tablet that i have paid for it for some couple of days now but i haven't received the item yet neither have i heard any thing , but i have paid for it with my monzo account . ACCOUNT DETAILS : BISMARK OSAFO NKANSAH, 11/27, 535522****765293 , PLEASE LET ME KNOW WHATS GOING . THANK YOU
Ann
Order and refund
I have paid for my order and postage and packaging and I have not received my order i would like to cancel my order and request a refund please I have had no response from you
Anonim
Garden lights
I purchased some garden lights on the 27th June but have not heard anything from the company regarding delivery of the item I know it has only been 10 days since I ordered but it did say 14 days delivery so I assumed they would contacting me by now to let me know item is being dispatched voucher code is 705639**** security code is 649AF50AC5EBO
David
Cancellation of order and vouchers
I have been communicating with a 'Laura' at GoGroopie customer services. At least that is what I thought i was doing but I do not believe there is a Laura, or at least, if there is, she is amazingly stupid for she fails time and again to read my emails properly. I am cancelling four - that is FOUR - vouchers : 186343**** 335208**** 214824**** 827140**** I look for a full refund to my credit card. And I ask for acknowledgement from a human being at GoGroopie that this wil be done. Thank you
Eileen
Ring door bell
Received door bell on Friday and unable to connect it. Tried numerous times to get code but wouldnt let me continue. Also bell is speaking in Chinese how do you change to English? Thanks Eileen Robb
Dawn
Getting no response
I ordered 2 garden chairs for £39.99 this has been taken twice out of my bank account, I have had no communication from you all I keep getting is my email is not valid. I havent received any voucher, I would like my money refunded, but I cant get in touch with anyone, all I get is email not valid. I am getting very suspicious about this. I am not paying someone £5 to sort this out it is your responsibility.
Bary
Payment confirmation
Kindly please a payment has been made and my goods has yet to be confirmed yet my order is yet to be approved and my account has been debited and my order yet to be confirmed yet
JACQUI
I have not received my refund for ProAir LCD Handheld Tyre Pump
I have been waiting months now for a refund of a purchase that was faulty that was sent back months ago and all I have been getting back is broken promises. I still haven't received my refund inc postage for the safe return of this item ? £19.99 and £5.99 postage ? You said on 29/3/23 that this would take 3-5 working days? C-00HH-A-032147***-* Can I please have my refund on return of this message or I shall be taking legal action to resolve this. I received a ticketed message from you on the 9th May saying my order had been cancelled on your system but I still havent received the refund??? Link to order below. https://link.gogroopie.com/click/1pwKHSmPnGCi0h.WqvLl4JFCVoVI/x8EFVv67/3s/www.gogroopie.com/deal/kr0apu3ihq Thanks Jacqui Laing
Andrew
Resolved: Damaged fully paid item
Updated by user Jan 07, 2023
Refunded but only after several emails. I will take this further.
This retailer had no intention of helping out until I threatened to take it to the ombudsman. The item was broken. In actual bits.
And the package was taped up with sellotape although I paid for it as new and paid another separate delivery charge. I would advertise to your clients to strongly stay away from this vendor.
Original review Dec 07, 2022
Received portable heater. Not new. Repackaged with loads of tape. Remote control smashed. Tried to resolve this now over 3 contacts. No further forward. Would like my new item as requested but refused to answer me. Re: Ticket #386****-**** Product: 872377**** Ordered 21st November 2022 ahanley1@***.com Mr Andrew Hanley