Glovo Overview
Glovo has a 2.3-star rating, derived from feedback provided by 148 customers. In the Food Delivery category, it secures the 37th position out of 230 companies.
Rating
Contact Information
Website
glovoapp.com
Phone
+3 493 269 4744
C/ Pallars 190,, Barcelona, Catalunya, 08005, Spain
Glovo Reviews
Katie
Adding card
I made a order and I added my debit card but its saying my card its invalid or unsupported. I dont understand, I even called my bank because I thought it might be the problem, and I sort it out but it still saying my card is invalid and unsupported.
Iliyan
Discrimination statement when complain about my order
Agents from customer care service in Bulgaria used discrimination statement when I want to complain about order not been received. Screenshots will be provided to Bulgarian court in order to solve the problem.
Anonim
I have problem of drop order in process
*** help centre of glovo because i picked the order and went to destination there is problem customer refuse order but i contact rider support but 2 hours i waste there but they still not responce so i have still that order and i dont know what i do
Smart
The problem was solved
My account was blocked and is still block due to technical issues and I tried to reach glovo customer service which I couldnt get in touch with them except i contacted them through email. Most importantly the experience is horrible.
Anonim
My account is not activating
Sir, I had applied for a job glovo you had sent me password and mail but it is not working.Sir you please send me new password then I can start my work.
Mirna
Took money order never arrived. A rip off
Order never arrived am sick I tried everything to contact them in vain. Like a rip off company with 5 stars never use it
Farhan
My account is blocked
My account is blocked for verification how can i verify my id and which documents need for verification and which email id i will send my all documents please help me and guide me thanks for waiting your response
Sonia
I want to start work with glovo
I m from Barcelona spain.i want work with glovo in Barcelona. But unfortunately open account in palma de mallorca.so i want change my city. I want change it Barcelona. If u change it possible. Thanks
Vishal
Money is deducting from my account
last 2 or 3 days money is deducting from my account .and i did not any order or something else also not use glovo app. why is that going with me i didnt click amy glovo schemes.
Vanessa
Not abiding by their own rules
Updated by user Jul 29, 2023
Glovo representatives appear unable or unwilling to respond of their actions, once again
Original review Jun 28, 2023
My account was suspended without explanation. The platform has been contacted several times asking for an explanation, and none was never given except for automated copy-pasted messages of Terms and Conditions infringement. Quite ironically, the only Terms and Conditions infringement I recall of had happened in the past from Glovo's side, and to the extent of requiring external intervention of PayPal: they luckily reimbursed a canceled order, after all relative documentation was presented - and after I was multiple times told by Glovo costumer care to keep waiting for that reimbursement. Is Glovo capable of abiding by at least their own rules?
Anonim
My glovo courier account blocked
my id is blocked I request you to open my ID. I message you again and again to open my ID, Berry had said. The hair has really been blocked. Because Uno had a location and a place. We were standing at the location of the place. He called me. My phone is also switched off because I am busy with the phone all day. I used to talk on the phone so that no one else would be missed. I have lost my phone that's why I message you again and again to open my ID.
Sarmad
Account is deactivated
Hello I have to upload a selfie to other mobile because my selfie camera is not working properly deue to heavily rain/bad weather in camera that why i capture the selfie to other mobile and upload.This is just misunderstanding I have to work with glovo account not the other person trsut me .
Maria
CHEATED BY GLOVO
The day before yesterday I placed an order to Carrefour Cinecitta through Glovo. When the order arrived I realized that all hair products and fruit items were missing. I contacted Glovo assistance but the only thing they did not do was to assist me. The order arrived without a receipt but since they sent me a receipt vise mail I wasn't worried. Also Carrefour must have had a copy of the receipt. They asked me takephotos . Ridiculous. If I were a cheater couldn't I just remove the items and then take pictures??? Theyasked me for a receipt and I forwarded the receipt they sent me through email. Then they sent me an email saying that they cannot compensate. I seriously doubt that they contacted Carrefour. They did NOTHING. I go on the social media only to find out that there were hundreds of people complaining that they had the same experience as I had. SHAME ON YOU GLOVO. EITHER YOUR CONTROL PRACTICES ARE POOR OR YOU ARE DOING IT ON PURPOSE TO INCREASE YOUR PROFITS THE EASY WAY. BTW NOT EVERYBODY WHO PLACES AN ORDER IS A CHEATER. HAVE IN MIND THAT ONE DISSATISFIED CUSTOMER SENDS AWAY ANOTHER 7 CUSTOMERS. BASIC MARKETING LAW.
MohammadShahrukh
English translation problem in app
Hello myself Shahrukh,I live in Georgia, I would like to have your attention towards the glovo app functioning problem,like me so many people are facing problem in placing the order because of the Georgian language issue, their is an option of changing the language to English, but yet after choosing the English language the content of the page is not translated to English, because of this problem a large number of foreigners in Georgia are not able to use your app and place order and we are using other apps like wolt etc. Would request you to fix this issue so that more orders can be placed through glovo app,and customers get app friendly.
Zana
Wrong order second time in one hour
primero pedimos pizza burrata, la pizza venía con jamón, luego explicamos que no la habíamos pedido y que la carne la botaran porque no comemos puerco. Llegaron nuevamente las mismas pizzas con carne en un nuevo pedido y en el segundo pedido hasta enviamos foto de la pizza que queremos sin jamon
Taj
Meal not edible - refund promised & then denied
My grandson is traveling alone in Rome right now. Hes taken a trip with money that hes earned working in landscaping and automobile detailing, after college graduation, to explore other cultures before he begins adulthood in earnest. Stretching his money as far and as long as he can - by sleeping in hostels and eating McDonalds - hes at the end of his savings and leaving for home today. His final splurge was spending his last 16 to have McDonalds delivered by GLOVO - a food delivery service (much like Uber eats I would imagine). When the food arrived the drink that was placed inside the bag and had spilled across his entire meal. At that time assurances were made that he would be reimbursed since he couldnt eat the meal at all and couldnt have it re-delivered as he was about ready to board his flight. However when reporting the mishap on the app the refund was reneged (see screenshot). With no explanation GLOVO customer service had the audacity to ask him to use their service again, promising a much better outcome next time. NEXT TIME??? ARE YOU KIDDING ME RIGHT NOW??? Previous promises had been broken. New promises are made. Do they honestly believe customers are so gullible? NO, this was simply a total disrespect and brush off. Proof positive that GLOVO is not worth your money. It certainly is not worth your trust!!