Gerber Gear Overview
Gerber Gear has a 2.8-star rating, derived from feedback provided by 29 customers. In the Weapons category, it secures the 33th position out of 161 companies.
Rating
Contact Information
Website
www.gerbergear.com
Phone
(800) 950-6161
14200 SW 72nd Avenue, Portland, Oregon, 97224, United States
Gerber Gear Reviews
John
Knife identification and age
Bought a knife that appears to be either a Mark 1 or Guardian Serial F4828S Id like to know mode and year of manufacture
Ellin
I have a question
I really need to talk to someone about Goebel knives. I would really appreciate if someone will call me. I need to talk to someone please give me a call I need to know information about your products please call me. I have a question I need to talk to you, so good to hear back from you.
Niall
To inform
No one answered the website didnt even load I was not able to talk to any Gerber members about my deffective knife I spent 170 on.
Anonim
Awaiting my order.. It's been weeks...
Scissors are defective. Still awaiting replacements, and it's been weeks. There's no customer service number to call, so poor customer service.
Kim
Want to talk to a person
Would like to talk to someone regarding my purchase and to find out if you offer a smaller knife then the ultralight lst?
Anonim
Complaint
I sent you a damage gerber blade on April 8 and I haven’t get it back under Marco A Ceballos name please contact me if you can 760 881 ****
Kelly
Repair
Now that you no longer take in knives for repair what do i do now?? I have this knife for many years, what has happened to your service!!??
Morgan
Can't open blade without significant effort
Can't open blade without significant effort. Can't open blade without significant effort Can't open blade without significant effort
Mark
My armbar
I saw this arm bar on YouTube and the man said it came with a pocket clip when I got to ace hardware and they sold me this arm multitool and they promised me it had a pocket clip in the package will open it now this is dont have a pocket clip in it and the package says in pose write letters with the sticker on it or sticker says with pocket clip new with pocket clip upgrade your pocket so I bought it because I like the pocket clip and needed a new multi tool and I got the multi to put in your pocket clip on time to discuss now because I spent 50 something dollars on this tool and I feel it only got half of the army features on this post to get
Robert
*** you thieves.
Simple problem, overly complex non-solution. Customer service is the worst experience ever. {{Redacted}}
Craig
No response
Asked for how and where to send broken knife Gerber has life time warranty and no response SUCKS send life getting warrenty
aaron
Gerber airfoil pocket knife is unsafe
Hello; I have had to stop using my gerber airfoil pocket knife because the thumb studs protrude too far and catch the edge of the pocket and opens up when clipping it into the pocket. This has happened to me several times and also in either pocket I try right or left side. I have been carrying this style of knife of many different brands over many years without any trouble of this sort. I think the combination of indent and large studs is the cause. Please respond and or send this to whomever can. I have never owned a Gerber knife before and based on your response maybe never will. I feel strongly that the airfoil model is unsafe and considering making a product safety complaint to proper authorities. Please respond promptly
Anonim
Another follow-up sent on 10-25-22. Still no response!
On August 35, I sent an email with photos, asking for information on one of their knives. The response was, approximately up to 4 weeks. I emailed a 2nd request on August 11, Still no answer and the voice mail had no direction to customer service. The sales phone number resulted in a rapid busy signal. A third request will be sent right away.
James
New knife. does not work poor workmanship
new gift this week. not good does not work properly frustrated and disappointed both call me 801-903-****
Radu
Broke one of the tools on my mulitool
I have a broken screwdriver on the center drive multitool. It poped off at the nut/rivet. Should hold up against basic use. This did not. Maybe change that design and we can replace our own nuts and bolt. Make it more repairable friendly. I'm a mester tech. I can fix my own tools if fixable. Not a big deal. But customer service is non-existent.. whatever ext you press.. that or those people are not available.. ive called about 8 times.
Robin
NO customer service.
Updated by user Sep 10, 2022
Never replied to me via email or to the voice mail I left- a company that doesn’t care bout it’s cuatomers onece they made a sale- HORRIBLE!
Original review Aug 11, 2022
Bought a Gerber knife from Amazon lost a screw within a month. Any emails and got auto response wait 3-4 weeks! Thats a joke in itself. Four weeks later nothing!! Horrible service crap product. How do they stay in business! Buy Benchmark!!!