General RV Center Overview
General RV Center has a 1.8-star rating, derived from feedback provided by 543 customers. In the RVs, Motorhomes and Trailers category, it secures the 6th position out of 227 companies.
Rating
Contact Information
Website
www.generalrv.com
Phone
(888) 436-7578
25000 Assembly Park Dr., Wixom, Michigan, 48393, United States
General RV Center Reviews
Robert
Unhappy with the service that I have received
They say camper shopping would be fun. I can ensure you it isnt, So we purchased from the Hershey RV Show last year. From General RV the day this unit was picked up. There was water all over the inside. We were told it was because they did an intense pressure washing ,walk away. It was missing items that were supposed to be with it when purchased There was all kinds of cosmetic issues, which filled about a page, they talked us into taking the unit and bringing it back with a scheduled repair date (DONT TAKE THE UNIT until everything is satisfied) still to this day10 months later the items or have not been satisfied. first rain storm. This unit spilled in all kinds of water. We return the unit to General RV for this issue and told them to make it right before we picked it up. We have returned to the dealership four times only little was done finally after 10 months we get our unit everything is supposedly completed this is not the case putting items into the camper. A rain storm came. It is leaking in all the areas that I did originally they want us to return the unit for them to continue making repairs. We have lost countless vacations that were booked. dont bother calling corporate office that will get you nowhere. Even though everyone we have spoken with have been extremely nice and act like they care you wont get satisfaction. I guarantee you. This is only a small amount of issues that we have had dont hesitate to call me. This is my direct line Id be more than happy to tell you the entire story 717623-****. My name is Robert.
Ernest
THE #1 WORSE LYING RV DEALER ANYWHERE IN THE WORLD !!!!
THE WORSE RV LIARS ANYWHERE IN THE WORLD. Last week I bought a $400,000 diesel RV from these fools. I paid a $10,000 non-refundable deposit and signed the paperwork via Docu-Sign listing the new 23' Entegra Cornerstone I bought. My conversation with the online person and then her sales manager took a few hours to complete the deal. They told me to book my flight to Chicago and pick up within 7 days. I booked a flight with United and when I was about to redeem a CD to pay for it, I got a call saying they made a mistake and it was really $600,000. They asked me if I wanted to pay $200,000 more? I should have known what kind of a place this was when the first thing the sales manager said to me when he called, was "How about Ceramic Coating"? That was a big red flag because Ceramic Coating is a big scam. THANKS FOR THE GREAT SERVICE GENERAL RV CENTER !
Judy
Let people know what General RV'S people done to us when we bought our new 5th wheel
SO MANY THINGS WRONG WITH OUR 5TH WHEEL BEFORE WE COULD EVEN TAKE IT OFF THE LOT. THEN 2 DAYS LATER WE FOUND HOLES IN THE FLOOR, SCRATCHES ON OUR FRIDGE, OUR MATRESS FEELS LIKE A ROLLER COSTER. PLUS MORE. THEY DENIED TO REPLACE ANYTHING. THEY WE'RE NICE WHEN WE BOUGHT IT, THEN AFER WE COULD GO TO ***
David
A Year of Nightmares
Original review Jul 17, 2023
2022 Winnebago Voyage (Covid Edition) purchased 26FEB2022 It took 7 service calls with General RV and two trips back to Winnebago in IN to fix roof and storage leaking issues. Winnebago reimbursed me for loss of use. Few weeks ago an electrical short wiped out the refrigerator and hot water heat and caused a minor fire in the water heater compartment. Winnebago says dealer should repair under warranty but General won't call me back to schedule an appointment. These guys are great at taking your money at the sale but fall below used car salesman when it comes to service and support.
David
Terrible Company
We bought a brand new 2023 Tiffin Allegro Open Road 36U on November 30, 2022. I should have known that General RV is a questionable dealership when the finance guy pushed the magical paint coating on me, I said no and when I showed up to pick the RV up, it was done anyway and $7K added to the invoice. He claimed I said I wanted it. I clearly told him in the phone I did not. He said too late, its done. I should have walked. Stupid of me. It gets much, much worse. The walk through produced a punch list with half a dozen small items but they couldnt get me back in for 4 months to fix them. Should have walked then as well. Stupid me. Then I get home and within a week, the inverter fails (on a brand new rig!). General RV has no advice. I call Tiffin many, many times and finally find an electrician that walks me through it and confirms, bad inverter. On our first (and still only camping trip (8 months after purchase) the defective Lippert jack legs broke. One snapped off, and the other stuck in the dirt. I spent the weekend trying to fix it as General RV and Tiffin neither offered a morsel of help. I dropped it off on 4/2/23 for the warranty repairs and the two new major problems. That was 3.5 months ago. Its still not repaired. At first, they forgot they had it. Yes, the first idiot service concierge, Richard, that I had forgot it was there. Then when I called raising *** he called me back 2 days later to tell me it was ready for pickup. Two days after that, as I was about to do the 5 hour drive to pick it up, he lives a voice mail saying the parts on still on order. Huh? I call Richard, the concierge, and he didnt remember talking to me 2 days earlier. That was May. Now two months later, I learn that the jacks were not ordered from Lippert until 7/12, more than 14 weeks after the RV was dropped off. The other parts also didnt get ordered for months. This dealer is the worst. DO NOT BUY FROM THEM. DO NOT GET YOUR RV SERVICED BY THEM. A clueless company that does not care about their customers.
Anonim
General Rv Ashland Virginia is no good
Don't buy a Camper from General Rv Ashland Virginia, Camper has been there 3 times and still can't things fixed right. All the problems are from when I bought it. Rams on the side of slide out where bent. T.v. didn't work right in the camper. Molding on the top of wall was falling down after first trip. Big scrapes under the recliners. Front of camper was not sealed properly, so now since water has came in camper, when u roll the bed slide out got 2 big roller marks on floor. AND WHEN I TOOK THERE FIRST TIME THERE CAMPER MOVER WRECKED IT INTO ANOTHER CAMPER ONLY WAY I FOUND OUT WAS THEY NEVER ANSWER PHONES SO I STOPPED BY THERE AND SEEN CAMPER IN SHOP WITH BLUE TAPE OVER BACK CORNER, SO THAT'S HOW I FOUND OUT. So no on there seems to care. The money I spent on this camper seems to make no difference.
Florida
Add an extended warranty at 5 times the cost quoted.
Original review Apr 11, 2023
We refused the extended warranty over a dozen times. Then the finance department added on the "ultimate" extended warranty package that was never ordered or even discussed. The word "Ultimate" was never used in our discussions and it surely wasn't explained what that included. We were quoted $12/month for the "select" bumper to bumper warranty (which is is not with many exclusions) and this ended up being $52/mo. The resulted in a charge of $12586 that should have been $2880. They have not helped with the cancellation process and in fact have been very evasive in providing the most basic information to start the process. In addition, we have received two incomplete document packages that would have shown us this overcharge, but seems to have been conveniently left out of our paperwork package. Now I have been charged $12586 on the financing and have to work backwords through the warranty company, the bank, and general rv. The cancellation form wants me to put my wifes social security number on it and send it to an email address of cancellations@***.com. How many people might have access to this email. In addition, the cancellation form does not even ask for a signature, yet we had to sign/initial virtually every about 20 documents in the finance department. I have spent two days of my life trying to get simple answers to simple questions with less than acceptable results. I would not reccomend this business due to the dishonest and high pressure finance department that only seems to be worried about their commission checks without regard for providing the customer what they clearly ask for and nothing more. Take your hard earned money elsewhere. This company is not worth the stress and trouble. Don't do business with General RV.
Gene
Sold a camper I could not even pull
A year and a half ago I purchased a general RV camper in Ashland Virginia when I had a 20-22 Ford edge SEL and was sold a 2016 jayco hybrid xrb with a 350 lb suppose tongue weight after I signed the contract they told me by the way it has a 450 lb ton weight instead of finding me a camper that can be used the only thing the general manager in other managers there at that time offered was a simply told the camper to my house so after signing a $20,000 contract I have a camper that's out of my backyard for 6 months required me to go and trade my new vehicle if I only have four or five months prior through for credit in for a brand new F-150 just so I could use the $20,000 yard decoration I was stuck with if I had a new truck and would have purchased an actual camper with a hard shell and covered all the way around it or would have passed all together if my vehicle at that time could not have been been used simply the fact that the managers only offered to tow my $20,000 yard decoration instead of canceling the contract. Or professionally would have actually turned around and gave me a camper that could be pulled by my 2020 Ford edge SEL instead of making me go by a brand new 21 f150 so total that I had spent that year just to utilize for one and a half years was $70,000 and as I went to explain to them that they should give me a better turnaround rate because of the way they did mean beginning for a trade for my camper for a closed in one that I can actually get more of you so they basically laughed in my face and told me no totally disrespect by the managers. This is my third attempt to contact you guys I recently just also contacted you through another branch and was received a call by the Richmond Branch and not have heard back it has been over 30 days and still nothing has been done they swept me under the rug and figured I'd go away next move would be calling my social media news outlets and asking for help if this cannot be handled in house I'm simply asking to take the $19,000 remaining off the one I have and trading it out for a closed-in newer or used one at $300 a month it is not that hard or difficult for them to accomplish this but they are making it very difficult so hopefully you guys can light a fire underneath the Ashland branch and ask them to get it done cuz my only other option is to go to social media and news outlets I greatly appreciate you hopefully this time around after a year and a half of being screwed over something will be done. Thank you
Diane
Need my $3,000 down payment returned please help me
General RV is a terrible place to purchase a RV requested my $3,000 deposit back and the company is refusing to return my $3,000 back to me. It was my first time going to a RV show I went to the convention center on a Saturday to look at RV's the sales person appeared to be a nice person all smoking mirrors we asked every question in the book to include out the door pricing and return policy. The sales person presented himself as a person/friend to get the sale. I went back the last day and timeframe of the show myself with my male partner and they convinced me to put down a $3,000 down payment of $3,000 they were rushing and they knew I had to go back home and talk over everything with my male partner (which I'm a lady who know nothing about purchasing an RV and or the RV rules and regulations). Again, they rushed me through the paperwork and I did trust them it was sign here it turns out I was signing non-refundable policy. I never received the paperwork which I did ask for and I was told when you pickup the RV and finalize everything you will receive the paperwork at that time, my mistake again I trust everyone I spoke with on that Sunday at the convention center in IL. I went home and share what I could with my male partner and he was lived about how the price and what we were told by the sales person was not the same. The next morning I emailed to cancel and that's when I received the run around. I will say when I spoke to a sales manager he did stop the process of me purchasing the RV but the sales person and everyone else would not return my down payment. I share with them my situation had changed I'm a single mom with lots of child and could not afford to lose or have them keep my $3,000. That's when I was told I signed 3 times non refundable paperwork. The General RV location in Huntley stated the only way to use my $3,000 that I can't afford was to come in and move forward with purchasing the RV, which I explained as a company you should make it know through verbal and written communication everything is non refundable at no point on Sunday at the convention center was it explained to me non refundable the employees of The General RV location explained everything else verbally and sign here quickly and even gave me his personal cell number. Once I emailed/ texted the next day the following Monday to cancel I felt like I was communicating with a entirely new company and The General RV employees. If I knew this was the type of company I was working with I would have never stop by their site at the convention center or gave the down payment especially a non refundable down payment. I begged and pleaded with The General RV in Huntley Company I even had my credit card company and the Better Business Bureau contact them because the phone calls stops The General RV employees stopped communicating with me outside of the sales person called me to get me to use the $3,000 down payment to continue to purchase a RV. Lots of nerve of the salesperson I reiterated I needed my $3,000 down payment back my situation had changed I could no longer afford a RV or could not afford for his company The General RV in Huntley or any company to keep my $3,000 the sales person told me he's just the sales person it is nothing he could do in other words he only wanted to sell me a RV. I never in all my life experienced anything like this usually a company would release $3,000 back hoping you would later on come back and purchase and recommend the company to others. The General RV in Huntley was only interested in a purchase and will keep my $3,000 down payment until I purchase which they do not care I'm a single mother who's financial means have changed and buyers remorse set in the next following day and again I never took possession of any RV they never ran anything but my credit. The General RV in Huntley never contacted anyone to finance because I alerted everyone the next day which was that Monday 1/23/23 at 5:30 AM they I could not move forward and it has been *** / sleepless nights and no concerns of The General RV in Huntley problem if I want my deposit back but they still want me to conduct business with them. I found out in IL if you put a down payment down at a convention center and The General RV has a sales building in Huntley which I have never been to the location we never got that far you can cancel but the company goes by Michigan law which is different from IL law Michigan has a non refundable clause you are locked down and force to purchase or like me I have just lost my $3,000 down payment can anyone help me I really need my $3,000 back I can't afford to purchase a RV or to lose my $3,000 due to my situation changing and I have kids, someone please help me
Anonim
Check refund for floor
Still havent received the check and no call back Its the run around This person blames that person As a customer this has gone way to long
javier
Terrible Customer Service
I do not recommend buying from General RV. I dropped off my RV off on December 30, 200 and it has been 33 days that I have not received an update. The service representative nor senior staff have answered nor returned my phone calls. This is the second time I have had issues with General RV. The first time the issue was that they sold me an RV with a broken fridge that tool three weeks to replace and now I'm dealing with dead batteries on an RV that is less than 1 year.
Chris
Tried to sell us a truck camper with black mold under the mattress
HaveMy wife and I drove 180 mi round trip to find out the used 2022 truck camper for sale on there lot had severe water damage in the camper. This was not disclosed in the ad or shown in the pictures. This camper was advertised for sale and still is on all the national rv sites. The sales person was nice but embarrassed of the damage under the sleeping mattress and seat cushion from water leaks. See the enclosed pictures I took of the worst damage after lifting up the plywood.
john
Sold us a new travel trailer with many problems, when we left General RV with our new camper we found the camper brakes not working and after getting home we found bubbles in roof
We took camper back to General RV to have brakes repaired, they took pictures of the bubbles in roof area to send to Grand Design for repair approval. After keeping our camper for several weeks they called and said the brake parts from Grand Design have been received and brakes now work, they said the roof repair would need approval from Grand Design, so we picked up camper and found the brakes still not working. GRV also called us a few days later and said Grand Design said the bubbles are no problem and refused to repair or replace. We have many other problems but those two are the biggest problems. we are now worried about hauling it with no brakes and hoping the roof doesn't start to leak
Anonim
*** poor customer service
Well, it's plain to see that I and my spouse are not the only General RV customers that have had an awful experience! Here's our story. We purchased a Nexus Rebel 35R a few weeks ago. When signing the purchase agreement, the finance guy told us that he would be scheduling a date and time of our liking with the Service Dept. to install the added options. When we showed up for that appointment, Service tells us that no such appointment was made. I had to spend almost 7 hours at their facility when it should have taken only 4! But wait, there is more! When signing the purchase agreement, that same finance guy told us that we had to make a decision, right there and then, about whether or not we wanted any of the options they had to offer. He gave us no time to think about items that could, over the course of the 20 year finance, add an additional $20K to the cost of the RV. That my friend is "heavy pressure sales", but it all seems to be a day at the office for General RV. So, when were out on the road, a problem developed with the slide out cover and needed to be repaired. We cut our trip short to bring the vehicle back to Florida for service. Once back, we called General RV first thing the next morning to schedule an appointment. We were told that someone would call us by 6 pm that day...that did not happen. And at 4:42 pm on day 2 of waiting to get that call...still no call! If we had known a month ago what we know now, there is no way in *** we would have bought from General RV. In our view, they are nothing more than a bunch of kiddies in a romper room looking to see who they can screw over next. If you're thinking about an RV, we strongly suggest that you don't go to General RV.
Sheila
To warn others
Service after the sale is NONEXISTENT. Try to call and make a service appointment before you buy from these people. Read the low reviews before trusting these people or you will regret it as I do. I am making payments on a camper I cannot use!!! My next call will be to a lawyer in Lynchburg for a consult on RV Lemon Law.
Katie
Kept my brand new R.V for nearly a year, still outstanding repairs
Unbelievably poor customer service, complete with documented outright lies. I went through all the proper channels to resolve this-General RV Corporate Customer Cares, State Attorney General Consumer Protections Complaint, complaint with the manufacturer, and certified letters demanding dispute resolution. All were ignored. It is appalling how they can treat consumers, now that I know there is little recourse for a customer against a dealership. I'm referring to the Richmond, VA, location, although corporate customer care did nothing to help either. Photos are from the day we purchased. The landing gear failed, took them 2 months to fix before we could even take possession of our brand-new R.V. If you purchase, insist on an independent inspection because they obviously don't do one.