Generac Power Systems Overview
Generac Power Systems has a 1.6-star rating, derived from feedback provided by 350 customers. In the Utility category, it secures the 12th position out of 639 companies.
Rating
Contact Information
Website
www.generac.com
Phone
(888) 436-3722
S45 W29290 Hwy. 59, Waukesha, Wisconsin, 53189, United States
Generac Power Systems Reviews
Anonim
Pleased with product
Buying a Generac generator is a great investment, it provides great peace of mind. When our power goes off, it quietly and we never miss a beat. Get one!
Joe
Predator Company Allowing Poor Electrical Practices
GENERAC does not stand by their name, their work or their recommended electricians. Horrible experience with a company which GENERAC recommended. The installation was poor quality and not to Code. The company owed us money and refused to refund. GENERAC would do nothing to assist in obtaing our refund from the Predator / Thiefs!
Robert
Lack of accessible support, poor quality of parts, slow response times
Two inverter system (7.5kW each), with one PWRCell battery (18kW). One inverter has never worked properly since installation almost a year ago. Constantly having parts ordered to fix it. Blowing fuses, lack of internet comms. And now learned PWRView Dashboard online software "no longer supported." So data now unavailable via PC. Mobile app won't provide it for download.
THOMAS
BAD PRODUCT
Updated by user Aug 03, 2023
I received another message from Generac stating they are waiting on parts to be sent to Sunova for repair. Generac warranty 25 years.
I can't get problem solved.
Solar panels and battery backup system now is going on eight months without operation. All sales should halt until problems are resolved with products that already having problems.
Updated by user Jun 28, 2023
Still waiting on repair, Generac states waiting for Sunova Inc. Sunova states waiting on Generac for repair parts.
Original review Mar 16, 2023
Solar panels are not working, battery back up not working. Installed March 26th, 2021. Did not work at all until Nov 2021. Quit again March 2022. June 16th got working again. Quit working again and as of Dec. 24th,2022. Battery back up system completely dead. Still waiting for someone to take care of system. Apparently system is 4 1/2 years old. How can that be if installed March 26th 2021.
Colleen
Unreliable and useless customer service
We were stranded without our power and our thousand of dollars Genercrap died. We hand bailed water out of our sump pump at 4AM until he could get another generator hooked up. Just to plug in the sump pump. We get it maintained as scheduled by authorized technicians and it cost $700 this last year with now an estimated $956 to fix this new issue. I had to take work off today because I cant rely on the Genercrap to work, dont want a flooded basement. Cusmoer service is useless and told us to put an new battery in it, we did, thats 2 new batteries in less than a year theres nothing they will do since its a few months out of warranty. So you spend thousands, yearly maintenance fees, repair costs and it still doesnt work. About 200 hours on it and the service guy said its like new still. Something that costs that much should be reliable and last more than 5 years.
Colleen
Unreliable junk
We have one, keep regular scheduled maintenance and upkeep. Its dead, basement flooding and no help from customer service. Very expensive for an unreliable product. We cant get any help and now want to charge $500 for a new battery. I could buy a new generator for $500. This company is a joke.
Arthur
Horribly corrupt company
Updated by user Feb 07, 2023
Generac has chosen to not extend any remunerations whatsoever in response to this debacle that is still going on after 6 years. They will not extend the warranty and will not even fathom the idea of giving us an offering for all of the days and weeks we went without a...
Original review Jan 08, 2023
The Generac whole house generator saga will seemingly never end for us. - Bought original Generac Synergy whole house generator in 2016. Total cost of all materials and labor $12K, which included a 500 gallon propane tank, and 120+ foot gas line. - The unit began throwing an error code 1062 whenever we lost power, and that code could not be cleared so the generator could be run again until the grid power came back on. Kind of defeats the purpose of having a generator, wouldn't you say? It turns out that this is a fatal design flaw with the Synergy model, but Generac refuses to recognize that. - Generac told our service dealer of the time which parts to try replacing, but told him that he would have to pay for the replacement parts out of pocket if it didn't fix the issue. Needless to say, no parts got replaced, and we were forced to continue with the error and loss of use of our generator over the course of 5 years. - Then our service guy had health issues and had to retire, and then covid hit. We were left with no service support. - When I called Generac to finally get this straightened out, they told us we would have to pay to have a new Generac service company come out and run a "diagnosis" on it. When I clarified why that wasn't going to happen, I got passed along to no less than four different customer support reps before getting one who wanted to handle the case. - Generac paid more money to swap out various parts in the Synergy than it would have cost to simply replace it. So of course they wasted yet more money. - They finally agreed to replace our Synergy with a "new" Guardian model. - Unit was installed and immediately failed with low oil pressure. - Instead of sending us another replacement, they insisted on making us wait for them to order and have installed a brand new engine. So now we were with NO generator instead of the previous one that we could sometimes piecemeal during an outage. - The process of swapping in the new motor was NOT trivial. After seeing the complexity of it, I would have preferred yet another whole new generator. - Fast forward to Christmas Eve day. We had lost power the day before, and the generator kicked in, and we felt like we could finally enjoy some piece of mind from our big investment. I want out to check on it and came to find ALL of the motor oil drained out into the cabinet of the unit. The dipstick read ZERO oil in the block. The oil pressure gauge did NOT shut off the engine, so it ran for who knows how long with little to no oil in it. - Now the rep from Generac who was on our case, has bailed on us and kicked the can down to the next rep. Why? Because she knows that she will be listed as the primary contact for my lawyers to reach out to her with a lawsuit. This company is a TOTAL POS. I can't stress how sorry I am for falling for their *** and buying their garbage. They don't stand behind their products or their customers. Generac SUCKS!! Here are photos of the oil issue and what it looked like to replace the engine in this thing. What could possibly go wrong, right? I'm right on the edge of filing a lawsuit. Pretty sure it's going to go that way. Six plus *** years of trying to deal with these *** just to GET what I *** paid for!!!
Martin
Generator would not start when needed.
Updated by user Jan 22, 2023
Have heard absolutely nothing from GENERAC nor installer! I did find Tennessee Home Power in my home town that gave the answer.
It seems natural gas line can freeze up at low temperature.
They advise their customers to pour hot water on the gas line to thaw it out and use pipe insulation as a preventive. I now have a new dealer and service provider!
Original review Dec 23, 2022
This generator was installed in March 2021, has had the annual service work and is tested once a week. But when it was needed due a power failure during a country wide cold spell, it could not get started. It tried 3 or 4 times then quit and that was all it did. The service department for the installer was closed on 12/23/22 and Generac has an extremely long "on hold" so I gave up when the utility final came back on. My advice is DO NOT BUY A GENERAC IF LIVE WHERE THERE ARE COLD TEMPERATURES.ddON
Kevin
Failed generator with 15 hours
Generator failed 3 minutes after power went it from Ian. Immediately called service and got no answer. Kept calling everyday until someone answered. Was told someone would be out to look. No one came for 5 days, was told manufacturer defect part would be overnighted and repaired next day. Three days later told part wont arrive until 10/11? LTL instead of overnight? No offer of a loaner, no attempt to reach out to neighboring dealer, no communication from dealer or corporate.
Bill
Not working
Put on hold, approximately 183 minutes to speak to a Customer Support, WHAT A JOKE!!!124********=688532****
angie
Biggest piece of crap
Gave one star because couldnt give 0 stars. We purchased a home standby generator to cover 2 houses. it was installed in October 2021 and hasnt worked properly since November 2021. We now have a $22,000 piece of yard art in our yard. Generac has been replacing the same parts over and over but nothing has worked.
Anonim
Electrical contact brushes .
The Factory assembled the brushes misaligned with the commutator ring and the WEst Virginia people who installed it came back and screwed it up even worst , problem is the brush holder is cheap Chinese junk and now the commutator is half chewed up causing the lights to blinking and off, the only way to fix
Anonim
I called customer support to connect my wifi to my newly installed Generac generator. A young man named Vance answered my call and walked me through the process. He was AWESOME!
Vance was also very knowledgeable and professional. My case number is 817**** . Somebody owes this young man a raise!!
William
Generator issuess
Send you a letter Jan 26 you received Feb 4 no reply bought generator Feb 2018 only 82 hours on it motor had to be replaced.2nd motor only 7 hours on it would not start.Company came to repair adjusted valves bill for $339.37.Thress days later didnt start.Called them waited 6 weeks caled again came found fuel regulator gone ordered new one back in 3 weeks.But in mean time power off in storm for 23 hours no generator. Two 93 year old parents no heat no water and no back up generator.Paid alot of money for it plus costs to get it hooked up.Over 1200.00 labour to have motor replace and last bill for regulator to be done $793.10 WHY DO YOU feel you have no obligation to reinburse me for any of these costs when it was defective from day one.Never will buy any generac products again or give it a good recommendation to any one.Yours ads says dont be with out backup power a Generac Generator What a JOKE
Not
Want to buy a generator
I contacted them through email, was told a dealer nearby would be in touch. Going on two weeks and theyve never called. The person I emailed stopped replying. The Instagram page is no longer in existence. Ive been looking at getting a generator for a few years and now that I have the money for it, Ill find a company that doesnt ignore would be customers
Benjamin
Can not get parts to fix it
Engine went bad, still under warranty, no parts available to fix it. No one can give me an answer as to when we will have parts. Called Generac, just get the run around. Asked about another one. None available for about 8 month to a year. No customer service, they do not seem to care and just blow you off. They keep giving me the China *** I won't be buying another one and reccomend it may not be something you would not want either. BEWARE .NO