Geeni Overview
Geeni has a 1.9-star rating, derived from feedback provided by 112 customers. In the Security and Protection Services category, it secures the 33th position out of 206 companies.
Rating
Contact Information
Website
mygeeni.com
Phone
(888) 232-3143
45 Broadway, Suite 350, New York, New York, 10006, United States
Geeni Reviews
Raymond
Deplorable Customer Service and Response!
Our Geeni pet feeder stopped working (within warranty period) and I contacted the company back in June to start the process of getting documentation, etc to get a replacement unit. They requested the obvious (copy of receipt, photos of the unit, serial number, etc) which I sent immediately. After some time, they requested more information (video of the unit not working, serial number AGAIN, address, etc). More time goes by and they said the Warranty committee was looking into it, and requested photos AGAIN, serial AGAIN, etc. I obliged and sent the info immediately. It has now been almost 2 MONTHS from my initial contact with them, providing all of the requested information several times, and they have been missing in action. Their follow up, follow through, and customer service are deplorable. The only good thing now is that I know how they feel about their customers, and I will make sure everyone I know is aware of them before purchasing one of their products. Purchase at your own discretion. Just know that if it breaks, you will have no recourse from Geeni. Sure, they might respond...but only to give you a frustrating run around until you either give up, or the warranty period runs out. My advice: find something similar (BETTER) from another company. The only thing they are professionals at is wasting your time if something goes awry. Beware.
Gregrey
My camera not work
Not happy with geeni at all they could not answer my concern.I put all I wonted to say if you cant get this with these few words your not worth keeping my business
Juhi
My light bulb isnt connevting
my bulb isnt connecting to the Wi-Fi and the paper is no help. i tried turning the light on and off 3 times and it still didnt work
Ena
All devices not working properly
The day I switched my wifi provider they have not worked since. I have done and tried everything possible. So I am hoping it's something on your end that can resolve this.
Tonia
Absolutely horrible camera and no customer service no matter call, email or auto char
I have tried the auto chat, calling and email with no success for days ! I have owned a genie camera for 3 years and now that I am out of town and need it , it says offline and keeps taking me to buy storage packages . When I return home it will go in the trash and will let everyone that's looking for a camera to avoid genie!!!
Tom
What a pissant company. Camera worked fine with my phone. Apparently geeni needed me to be connected to the cloud.now my cameras don't work anymore and geeni can shove them where the sun don't shine.
Cameras won't work because I don't sign geeni privacy to open my property to the cloud. That ain't the wind that is the privacy agreement sucking.
Tiana
I can’t get my save videos
I need my saved videos for police reports to able to be made and I cant get to them map I need someone to contact me so that I can retrieve them immediately do to safety reasons
jae
Resolved: Ticket, product replacement
Updated by user Aug 23, 2023
Company resolved the issue.
Updated by user Aug 23, 2023
Geeni sent me a replacement plus additional items for waiting so long. The items are very good, solar globe and solar hanging lights. Very nice, I am a happy customer!
Original review Jul 24, 2023
It has been almost 6 weeks since I sent in proof that the product was defective. I have had over 15 calls, unknown amount of emails and talked to many, many different representatives and still I have had no update to my ticket nor any information about getting a replacement! It boggles the mind!
Anonim
Notifications not coming threw
Still after talking with someone he was suppose to call back never did I still do not get notification and I have paid for services until 8/14/23 this make no sense to me I have never had a problem until now I am disappointed And if its not ever going to work or no one will help me fix the problem then I will find a solution
Sharon
Poor service
I need to talk with someone. Someone has been blocking my camera and coming into my home. I think I caught them last night. I need your support please cont me by calling 731438****
Harper
I need to talk to somebody nobody ever talks to me every time I call I talk to somebody they tell me they're going to do something and never have anything done. This is getting really ridiculous. It's
my outside camera hasn't worked ever since I bought it. I have called several several times and talk to several people and they were supposed to send me another one never got one never heard from anybody.
Ken
Not working
Inside doorbell will not work with Geeni Doorpeek HD. Doorbell has power and camera is functioning and the doorbell works outside but you cannot hear the doorbell inside. Chime for back door is working fine. So by process of elimination conclusion product problem
Brock
Help with motion light.
I have device ID eb5fdda2ac320f33dfnprw. I had little trouble with the setup, but I cannot figure out how to make the light go when motion is detected. I replaced my driveway flood light with this device so this functionality is critical. Please advise the correct settings to make this work, thanks!
Kimberlie
Need to see how to re put in another wiwf
I need someone to call me I changed my wifi box I got a new one and Im trying to just reconnect my wifi on the camera is the only way to do it is when I first set it up?
MICHAEL
Billing issues
THE CLOUD SERVICE BEING DOWN ALL THE TIME, SO THE CAMERAS ONLY WORK IN LIVE MODE. I HAVE EMAILED CUSTOMER SERVICE MULTIPLE TIMES TO CANCEL BUT NEVER GET A RESPONSE OR CHANGES TO THE ACCOUNT. I HAVE SELECTED TO CANCEL MY SUBSCRIPTION ON THE APP, BUT IT DOESN'T CANCEL THE SUBSCRIPTION. I HAVE TRIED CALLING CUSTOMER SERVICE A DOZEN TIMES AND GET NO ANSWER. SO AFTER 6 MONTHS I HAVE BEEN PAYING FOR A SUBSCRIPTION THAT I HAVE CANCELED ALREADY, THAT DOESN'T WORK. I WILL HAVE TO CANCEL MY BANK CARD AND GET A NEW ONE, WHICH MEANS CONTACTING ALL OF MY OTHER ACCOUNTS AND CHANGING MY BILLING INFO, WHICH IS SUCH A LONG PAIN IN MY *** I FEEL LIKE SUING THE COMPANY IF IT WAS WORTH IT.
Lisa
Being billed twice a month
I had 3 cameras set up on cloud billing.2 cameras quit working and I deleted them from phone app.I continued to get billed every month for them.I have tried on numerous occasions to resolve the issue of being charged several months with only 1 of the 3 working.No customer support.Paying for services I no longer use!