Fresh Direct Overview
Fresh Direct has a 2.4-star rating, derived from feedback provided by 94 customers. In the Food Delivery category, it secures the 41th position out of 230 companies.
Rating
Contact Information
Website
www.freshdirect.com
Phone
(866) 283-7374
2 St Ann's Ave, Bronx, New York, 10454, United States
Fresh Direct Reviews
Nancy
Poor guality avocados and Damon
I would like a refund I have sent the problem , nothing more to write. I like most of my orders but when one is bad, I dont think it should be a problem Please advise
Anonim
Overall, of my experience
I've been ordered with Fresh Direct; I am satisfied in their services and products so far. I couldn't keep the products can't keep in longer because the most of their products are fresh and organics. However, the qualities are good, and the price is reasonable to me. Moreover, their prepared meals are little bit expensive, but the taste is good. Thank you.
Anonim
Payday (sitting here no money or electric)
Where do you start I worked here filling the lines as an operative, I asked to be moved onto another role that was ignored. And you have a major staffing crisis I should of listened to the 1000s of people on Facebook saying don't waste your time. I injured myself at work and I left I was informed I will not be paid as I did not sign my contract??? So with my missed direct debits including my union fees what do I tell them as I am not paying them? Do I tell them about working without signing legal documents? Will I be paid today or will I have to recover via a small claims court? X6 direct debits £12-£15 per missed direct debit plus my time I had to take out of work today. And food that went off because I couldn't top up the electricity £136 food shop wasted. Gmb is my union I have an early conciliation number from acas for you.
Anonim
Fresh Direct - Review in Food Delivery category from Brooklyn, New York
Cause i havent got paid for my 12hour shift for 2/15/2022 i was suppose to get paid for that day that was my last day there! The company failed to pay me for my shift.
Anonim
To disconnect delivery service and get credit for unused time on plan
Have tried several times to speak w customer service as well as sending message via your space for message We left NJ Jan 4 and do not need delivery service. Please issue credit for unused time on account. Thank you for the courtesy of your reply. Stay safe!!
Lynnie
Can’t use promo code, no answer
No answer The order is not accepting a promo code FDDEC5. 50 off on first 2 orders, They don't answer phone and the code doesn't load for discounts
Anonim
Wrongfully terminated
The workers dont care for you . they also have favorites .this job dont care if u have emergencies or anything.
Thomasina
Still waiting to be hired no answer from anybody ice on my job
I went in for the interview past the road Test and have been waiting for a decision from Fresh Direct for three weeks now somebody please tell me whats going on
Kathy
Request a refund for 1399 and to cancel whatever membership I have
I'm not sure how I got a membership anyway And this is the second time they've taken something out of my debit card And to find any information on them it's almost impossible so how could you cancel something
Cynthia
Order 95 minutes late
6-8am delivery 8:50 am customer service contacted Informed order delivered. No order received at address Agent replaced order with a $20.00 credit for the next day Delivery arrived at 9:35 am. Driver indicated that the order had not been left/retrieved from another location and that this was his first time arriving at scheduled address Food was very cold, so accepted, driver was provided a tip Canceled replacement order.
Julie
Cannot send because they keep asking for my name although I typed it.
Please credit my account julieyannuzzi@***.com for micro greens which are rotten from my last order
Anonim
Order incomplete
Fresh Direct was immediately responsive to our missing groceries (one bag didn't arrive) and sent replacements the same day. It was the first time it happened as we have been ordering for months. Very pleased with customer service experience.
Anonim
Job Applications
Trying to get in touch with Anyone to talk job opportunities
Anonim
Delayed Order
Had to cancel order because over 90 minutes late, past 3 hour window, and they cant even say when order will get here. Its after 9:30 pm. Very disappointed with service and now out of $200 order for family of 5.
Anonim
Fresh Direct refuses to let me delete my credit card
Fresh Direct refuses to allow me to delete my credit card -- This company is HORRIBLE.
beverly
Resolved: Cannot get a time slot even though i paid for six month free delivery
Updated by user May 26, 2020
i was given an extension on the service
Updated by user May 26, 2020
UPDATE-i guess they hired more people or whatever but the situation seems to have gotten much better over the past few weeks. I was also advised on You Tube the best times to check for an open spot so that may have helped also.
Original review Apr 09, 2020
I am painfully aware of the world situation-however-their delivery situation now is bull. I have been a customer since they began delivery in my area and i understand that deliveries right now are difficult. They have a thing called Delivery Pass. There are different tiers and i have had the six month midweek free delivery(well it is not really free you do pay but i usually have delivery once a week so it is worth it) anyway since i cannot get a delivery i want my money back for the pass. I have contacted them through every means possible and nothing. You cannot call them as they are making sure the wait time is so long that you get disconnected-they do not answer contact from their website nor Facebook. It is nice to know that by being a loyal customer for over five years when push comes to shove they treat you like (fill in blank) and you are nothing more than, well, nothing. I am not a happy customer.