Fred Loya Insurance Overview
Fred Loya Insurance has a 2.1-star rating, derived from feedback provided by 597 customers. In the Insurance category, it secures the 14th position out of 868 companies.
Rating
Contact Information
Website
www.fredloya.com
Phone
(800) 554-0595
1800 Lee Trevino, Suite 201, El Paso, Texas, 79936, United States
Fred Loya Insurance Reviews
James
Elapse insurance policy issues
67 5******** We have paid at the 1st of the month and was told that as long as we pay by the first of the following month we were ok. I got phone call from local office 06/26 telling me my auto policy was elapsed? I was told today the last month of policy no grace period. I say nonsense and this was never explained to me. I need this reversed due to it wasnt my fault, due to the wasnt communicated to me or did any one call to explain before 06/22? I still have same payment date the 18th? Thank you for your help!
courtney
IM PISSED. CLOSE TO PRESSING CHARGES
I HAVE NOT SPOKEN TO MY ADJUSTER SINCE MARCH ITS NOW JUNE. IVE PAID OVER $3000 FOR A RENTAL AND NO SUPERVISOR ( DAVID PEREZ OR MAURICIO CHAVIS) HAS EVEN HAD THE COURTESY TO CALL OR EMAIL BACK. IVE BEEN CALLING MULTIPLE TIMES A DAY FOR MONTHS. I WOULD HATE TO PRESS CHARGES I JUST NEED REIMBURSEMENT. I NEED THIS RESOLVED ASAP Claim number 4028****
Geidin
Buenas noches necesito las nuevas tarjetas de mi seguro
Hola buenas tardes Necesito la renovación de mis tarjetas de seguro ya que están vencidas y así no puedo conducir
Harrel
Angry
I will never refer anymore prior to you guys. The service i received Im still upset. No customer service, nobody to fix the situation and who even cares is how i felt.
Miguel
Accident
Well, I am waiting for you to resolve the case of the accident that my wife Maria Samantha suffered and that they return my car since they did not send me the 1000 dollars that they offered me and the car has been with you for about 2 months
Michelle
Predatory Practices
I was hit by a driver who is insured by Fred Loya. After accepting liability, the customer service has been terrible. I feel sorry for the people that don't think they have any options. My claims adjuster will not return my calls and now they have left me without a vehicle. I cannot rent a car and "hope" that Fred Loya will reimburse me. I'm filing a complaint with the state of Colorado and seeking a lawyer tomorrow. @fredloya
Valerie
Collision insurance added to policy
I need to speak with someone about my policy yesterday I got insurance but not what was told to me it changes 3 time and I was there in the office 20 minutes I need collision insurance added to my policy the lady told me she couldn't add it to my policy
Valerie
Policy
Updated by user Apr 23, 2023
Nothing has happened and I know that they will be open tomorrow morning so I'll keep you updated thanks for making me go through this embarrassing event that is unnecessary and we me not getting any sleep because I'm worried my car will be picked up so I would have to...
Updated by user Apr 22, 2023
Was told I can't get collision coverage added to my policy ? Really Bryan tx
Original review Apr 22, 2023
I need collision coverage added to my policy the lady told me that she couldn't offer that.. the road side assistance is not necessary and I was also told it was free Im at risk of losing my car because of this I need help and I think that this can be fixed quickly
Shana
I’ve been calling for assistance since 5am
The number you have does not pick up Ive been calling since 5am and Im still not getting any where I had to call off today due to no one not wanting to answer
Latasha
The Ross location has the worst customer service experience ever been with this company for several years and they are very rude janella needs more training to be really be a manager cancel My policy.
Janella is a very rude rep I will never do business with this company due to her and her rude team they all need more training.
Regino
Question
I want more information about the people that are excluded. I am concerned when this was done. Id like more information. If someone can call me 210420****
Anonim
Locked my key in car
Call to get my keys out of the car and there was nobody to do that nobody answered the phone couldn't get a hold of nobody no 800 number or anything else
Desaree
Nobody answers the telephone calls in whittier, California
I called to pay the bill with a new card. NOBODY ANSWERS. I finally called customers service at no avail. I do not know what to do.
Anonim
I'm currently Sitting on the Side of the Road trying to contact Roadside assistance but all the Numbers seem to be Fake what Exactly am I paying for if I can't even get anyone on the phone to help me.
Fake Numbers for fred Loya insurance, Road side assistants is this just a big scam insurance company?? Its Just crazy to me that they are quick to collect payments but to get any kind of help no one answers the phone and none of the emergency numbers work after hours when someone needs help! The agents are great at getting you to purchase the insurance but the insurance and Road side assistant extra charge is doing me no good if I can't use it
Anonim
Yes, there's still an issue, nobody telling me why I have to wait for forty days before they can tell me what they want to do to my car. I have no car and no one is making any provision
To speak with someone why I am waiting for forty days before someone can tell me why l am waiting with no transportation
Craig
Need my refund back ,I pay to early my payment is due next year
I, made a payment to early on my insurance, my payment is not due until next year on the 16th of January